Cons: "Everything was perfect"
Pros: "Best service experience"
Pros: "Staff good"
Cons: "My seat’s tv wasn’t working. Also, controls on the seat for radio, channels, etc. didn’t work."
Pros: "Sat exit row, mega leg room!"
Cons: "Flight delayed due to another flight mechanical problem. 4 hour delay"
Pros: "Crew. Friendly and helpful."
Cons: "Comfortable seats"
Pros: "The movies on plane"
Cons: "Everything else- the flight was delayed 6 hours to my trip and 3 hours from my trip."
Cons: "On time and very comfortable"
Pros: "Nice flight"
Cons: "The check in process in DR"
Cons: "No food domestic flight"
Pros: "seat comfortable"
Pros: "Boarding was done efficiently."
Cons: "The crew barely spoke, wasn’t particularly friendly, didn’t make many announcements even while we circled JFK for 25+ mins waiting to land. Attendants didn’t come around much at all. Spent the whole flight with the guy next to me’s arm way past the armrest, pinned to the window; very uncomfortable."
Cons: "Our flight was delayed an hour"
Pros: "Very good experience with Jetblue’s Crew, comfortable."
Cons: "Food is not something to crave for, 4 hours trip I had to buy a sandwich because the only included is chips and basic beverages. Definitely need to improve."
Pros: "Very smooth flight, free WiFi nice staff"
Cons: "Who put the controls for the screen on the armrest? Who’s idea was it? You turn a movie on and your elbow turns it off, I mean this should’ve been obvious.... never the less JetBlue is an amazing airline, free WiFi smooth flight."
Pros: "Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel."
Pros: "flight was in 1 hour early!!! not over crowded.. flight crew was nice"
Cons: "baggage fees are ridiculous. tvs are old and hardly work."
Pros: "Crew was nice, very comfortable flight."
Cons: "The flight was delayed for like an hour"
Pros: "The flight staff was friendly and accommodating."
Cons: "There was no staff to check people in until 6pm. There was a line of people waiting for an hour or more who wanted to check in a bit early. Then they announced that all domestic travelers had to use a kiosk. The desk check in was only for international flights. I’m a low tech person and can’t operate kiosks well. I miss being served peanuts with my drinks."
Pros: "Decent airfare and a standard domestic flight. Nothing to complain about. Stewardess was super friendly."
Cons: "Nothing really comes to mind. Everything was fine."
Pros: "Snacks. Crew."
Cons: "Not many movie options. Delayed flight"
Pros: "Plenty of leg room. Very comfortable"
Cons: "No movies or entertainment to watch during the hard trip."
Pros: "The bumped me from my confirmed flight and sent my bsggage on another flight. The JB staff were rude."
Pros: "I’m not sure if I was just lucky or if it was the time of day, but I got to the Las Vegas airport I was at my gate in a matter of minutes, I’ll give credit to the staff for keeping the flow moving. The plane had lots of space I wasn’t cramped and the stewardess was friendly and polite and seemed genuine. Next thing you know in walking out of the plane, out of Long Beach airport. Feels like I waited longer for my ride to pick me up."
Cons: "I wish that the airline had a power outlet so I could of charged my phone during flight."
Pros: "Confortable seats"
Cons: "Television was out due to out of coverage"
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Pros: "They were super attentive !"
Pros: "The attended where excellent"
Pros: "Just two members of the crew in my entire trip were very responsive and attentive with people during the flight Angel and Roberto."
Cons: "Aside Angel and Roberto from the crew, everything else was a disaster with this flight to New York and specifically with JetBlue. Always on delays with every single flight that I had take before, crew personal with a bad attitude and a non effective communication with other passangers. We even lost our first flight returning to our destination because of a misunderstanding with a passanger and one crew member, they made all the passanger to get out of the airplane, after being inside for an hour, then they told us that we lost the flight and they will accommodate us in other flights. We were left there without no hotels, and returning flights with absurd hours of flight and stop, instead of one as before direct to our destination. They report the incident as if it was a weather issue and JetBlue didn’t gave accommodation to all the passanger because of the supposedly reason of weather conditions, and in that manner they don’t provide hotels. By phone I changed my flight to next day and a direct flight back home, but at the counter at the airport they were very mean and with no ways to attend passangers."
Pros: "It was delayed twice."
Cons: "Too muchas people for diferent flights un the same waiting área"
Pros: "Food boxes for purchase are actually very good and probably well price"
Pros: "Comfortable seat, friendly service.The flight was also delayed due to a wing that needed to be repaired before take off. Pilot apologised and stressed that safety comes first."
Cons: "Flight was crowded. Some senior citizens were making "funny" jokes about the wing that was repaired. These jokes were not only not funny, they were making them at the top of their lungs as if they shouting to someone miles away. There were some passengers travelling with pre-teen children also speaking so loudly, it was more like shouting."
Pros: "Free, fast WiFi is always welcome and helps makes the journey much more civilized. The seats were extremely comfortable, more so than the newer planes in JetBlue’s fleet."
Cons: "Only one drinks service, flight attendants were absent for the latter half of the flight and final sweep of the cabin was below 10,000 feet. Drinks not so generously poured. Old plane has tiny low quality screens."
Pros: "Simple, easy to get through everything. Will use this airline again"
Cons: "Plane was over an hour late"
Pros: "The flight was smooth and the crew was very friendly."
Cons: "Movie selection was very slim and could not get my seat to recline."
Pros: "Leg room"
Cons: "The flight was delayed 4 hours. We were already inside the plane. The crew member said you can go out and buy something to eat and use the restroom. My husband and my baby left when they tried to comeback in the plane they were not allowed by the lady on the counter who was very rude. We are very very disappointed with a Jet blue"
Cons: "On the way to San Juan my flight was delayed for over three hours due to a failure with the heating and cooling system. On the way back to NYC, the flight was delayed for unknown reasons."
Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"
Pros: "The service"
Pros: "All the staff was super friendly and approachable. Seats were definitely roomier than united AA and Delta economy seats"
Pros: "Everything went very well."
Cons: "I was on the same flight from Long Beach to Oakland as the one I got to Long Beach in. I had to get off the plane, to get right back on, in my same seat. kind of annoying"
Cons: "The flight was delayed, boarding was slow, you could not here the representative over the loudspeaker. Chairs were tight, very little room. They did not even give anything complimentary for the delay."
Pros: "Plane was comfortable as usual"
Cons: "Delayed 2+ hours, then sat on the tarmac 1+ hours extra"
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Pros: "Crew is amazing and friendly"
Pros: "Customer service as always"
Pros: "Crew was extremely friendly, service was great, and dinner was awesome"
Cons: "Flight was late for one hour"
Pros: "Great crew, nice plane, awesomeness me entertainment"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Cons: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "On time"
Cons: "Small air craft"
Cons: "The crew was great and the flight came in early. I wish there was a better food selection."
Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "Great flight attendants and very clean"
Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Pros: "Time of the flight"
Cons: "Space in the plane"
Pros: "Every single detail was outstanding"
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "the seats were ok"
Cons: "was little late"
Pros: "Understanding crew, and a helping attitude"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Row 40 was uncomfortable due to inability of seat adjustments."
Cons: "Couldn't adjust seat"
Pros: "The entertainment"
Cons: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Great Service and amenities for a great price!"
Pros: "Left on time and got in early"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "I love that I was upgraded to first class!"
Pros: "Its the way flying should be. The flight attendants were very pleasant and funny"
Cons: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "Nice chairs with built in pillows. J"
Pros: "Tv s food drink seat size"
Cons: "My plane was delayed 2 hours, additional wait while taking off. There was about 3 hours in Utah for me to connect to the next flight to Dallas. When getting off at Utah, I could not get off plane early to catch the plane. In the past the flight attendants were very well informing people. I was at the gate only 5 mins late before catching the flight. Now I am stuck in the airport for 5 hours on standby!!!! It can be avoided totally."
Pros: "Entertainment and screens were awesome - worked perfectly"
Cons: "Should have weight limit for people taking up one seat. I was squashed with her hanging over me"
Pros: "The crew and ground customer service are great! Overall we were very pleased with COPA and would definitely fly with them again."
Pros: "Food was good and leg work average"
Cons: "Security check at the gate was too long"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I had more space."
Cons: "Landing was rough"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "The crew was OK. Seat comfortable."
Cons: "Copa in general is good."
Pros: "Puntualidad, amabilidad, buen servicio"
Pros: "Time correctly"
Cons: "No comments"
Pros: "It was on time."
Cons: "No beverage service."
Pros: "Excellent service, on time!!!"
Pros: "The crew is always friendly and flights are always professionally executed. The check in time can be long thou."
Pros: "everything is so very good"
Pros: "The cabin was very comfortable, staff were friendly and professional."
Cons: "I actually didn’t eat a meal, since I opted to sleep, but the food actually looked good — even in Coach!"
Pros: "Different price choice"
Cons: "Was good all"
Cons: "Travel was cancelled by travel agency. Never received notification until travel day."
Pros: "Nothing! The plane had electrical problems. Had to sit on the tarmac for close to an hour."
Pros: "Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!"
Cons: "Cabin temperature could hsve been cooler."
Cons: "food was horrible. seats were uncomfortable. staff was barely attentive"
Cons: "We were delayed and they didn't even say anything. They wouldn't even let my friends come even though they had correct documents. Never flying again."
Pros: "On time."
Cons: "Crowded in coach"
Pros: "Servicio al cliente excelente. Servicio d primera."
Pros: "Customer service is at 100%"
Pros: "Business Class service in Economy! Free checked luggage. Warm meals for dinner. Sandwiches for Breakfast and Lunch. You can even choose different options: Vegan, Gluten free or Kosher. ALL drink options ...., even ALCOHOL !"
Cons: "No individual Screens in seats. Could not replace with my own due to No power for my devices"
Pros: "On time as usual, good service"
Cons: "The temperature, too cold"
Pros: "Everything was ok, just the way things should always be. So I'm very please with the service."
Pros: "Direct flight to Las Vegas"
Cons: "No usb charging station"
Pros: "Free carry on bags and free meals"
Cons: "It took three hours of standing in line to get my boarding pass."
Cons: "About 25 people got stranded in panama because copa air lines "overbooked" the flight from panama to el salvador. We were on standby. Why i dont know i purchased my ticket more than 2 months ahead. ."
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Pros: "The flight crew was pleasant and was bilingual which made the flight better"
Cons: "It was a lot of turbulence and the plane dropped drastically during the flight. No one spoke English to explain the searches, reason for change in seats. It was difficult to communicate with staff prior to boarding."
Pros: "Servicio del copa club es excelente"
Cons: "Poco espacio en maletero."
Pros: "Friendlier and more attentive inflight crew."
Cons: "Seats and aisles were too small. The plane in general was to small and uncomfortable."
Pros: "TODO, el cumplimiento, su puntualidad, el servicio, excelente"
Pros: "I really liked very single thing. i´m really very satisfied with the attention. thanks a lot"
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Pros: "There were a few crew members that were working really hard and reached out to try to help me."
Cons: "I was frustrated by the lack of communication. There was no announcement that the there was even a delay until AFTER the boarding time had passed. I was extremely confused and when the announcement was finally made, it was in Spanish only. Then the flight was cancelled (which is understandable and totally happens) but no one assisted me with rebooking or informed me what was going on. I was traveling alone and it was a very frustrating experience. Overall I was at the airport from 11pm to 4am the NEXT day. We were offered accommodation but not until 11am (our flight was supposed to be at 5am) and then we were shuttled back to the airport at 12 midnight for a 4:40am flight. Then my layover in Panama City was extended by 4 hours. Overall, my travel time was nearly 56 hours."
Pros: "Copa was great! Was way more then my expectations . We would definitely be flying with them again"
Cons: "Everything was great"
Pros: "Boarding was a breeze. Crew was friendly and efficient"
Cons: "Entertainment was lackluster"
Pros: "Flight attendants were courteous and"
Cons: "Service overall was on point! They were courteous and very pleasant. I would qualify this as one of my best flight experiences!"
Cons: "I will start off by saying that I usually LOVE Copa Airlines and have a wonderful experience. This flight had too many things go wrong for me to ignore. 1) The check in line up took exceptionally long even though there were many staff at the booth. 2) As people were boarding, one of the staff was handing out headphones as people were still attempting to navigate to their seat. The timing seemed very inappropriate and even in the way for new passengers. 3) My boyfriends carry on bag is larger than a small backpack, but smaller than a standard carry on bag. As he was boarding, he went to put his bag in the overhead compartment. My boyfriend is well over 6 feet and the Copa staff was insisting we put the bag at my boyfriends feet as his bag was not as large as others. We pay the same as the other passengers and deserve comfort too! Especially for my tall boyfriend who even in the largest of seats has a difficult time on planes. 4) The plane did not have individual entertainment units, which does not help on a 6+ hour flight. 5) I was VERY cold and asked for blanket on various occasions, and even offered to pay for one, but there was not on board, even though, as I exited I saw unopened ones in first class."
Cons: "10 hr delay in San José. A nightmare!"
Pros: "I liked the modern aircraft, service, easy check in procedures..cost-free alcoholic alcoholic drinks were nice and the food served was tasty although there is room for improvement on the presentation (=appearance) of the meals served."
Pros: "Short plane ride"
Cons: "Second plane from panama to Costa Rica, the crew embarressed me and my friend and I will never fly on that airline again if Sandie Machida ever works on it. She is the ruddiest and most unprofessional flight attendant and needs extra lessons on costumer service and how she hosts guests."
Pros: "The flight was on time and enjoyable."
Cons: "After we landed, we waited on the plane for one hour before exiting."
Pros: "Nice crew - friendly and happy to help. Very good birding process."
Cons: "Food was one of the worse I have had in any flight"
Pros: "Travelers well spaced out"
Cons: "Nothing given the current circumstances."
Cons: "It was a little hot in there"
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew was amazing."
Cons: "wider seats"
Cons: "Safety briefing not accessible for people behind approx. row 15 as the attendants were standing among the first rows."
Pros: "Arrived early"
Cons: "Cut out the drink and snack service. Just offer water and ditch the drink cart in the aisle."
Pros: "The crew was entertaining. Settle right in and left on time."
Cons: "More snack options."
Pros: "Pleasant crew"
Cons: "For a 5hours flight meals should be served onboard"
Pros: "The crew was super friendly and took great care of us. The food was surprisingly good and our seats were comfortable. It was worth upgrading to Premium for the extra legroom and other little perks."
Cons: "I really can’t think of a bad part...the customer service at check in was so easy; our checked bags were automatically transferred in Calgary, the crew was very friendly, food was good as was the wine and beer."
Cons: "Aisle seat did not recline on my first flight"
Cons: "We were on tarmac for an hour waiting to take off"
Cons: "Cancelled flight , partie of 5 No reason given Had to stay 1 more night in Vegas or 24 hours in Toronto There better refound me for extra meals and hotels rooms ... about 900$ extra expenses because of all that"
Cons: "We lost an entire day of our vacation to managing flight changes that were poorly communicated to us. We received a number of mixed messages and our entire group spent hours on hold, on the phone, in line for literally hours at check in, and several mistakes were made with our party’s information."
Cons: "Crew was awful. Do not fly westjet leaving Las Vegas."
Pros: "The crew was awesome"
Cons: "Such small seats, so hard to be comfortable"
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Pros: "Seats comfy, crew excellent"
Pros: "Flight was on time. For once."
Cons: "Flight attendants were making ridiculous juvenile jokes over the intercom."
Pros: "Crew is always polite and friendly"
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Pros: "Pleasant staff great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Pros: "West jet always known for above and beypnd service"
Pros: "Early boarding quick flight"
Cons: "Seat belts don't fit me yet they did on the way down on same airline"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Pros: "Plane on time !!! Good service"
Pros: "Wonderful family trip...comfortable seating, pleasant crew and enjoyable flight."
Cons: "Lots of walking in the airport"
Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"
Pros: "Loaded plane quickly and efficiently. Crew friendly"
Cons: "Had long wait at gate in Calgary"
Pros: "flight was on time"
Cons: "there was no movies to watch"
Pros: "For the same price as other budget friendly airlines, More legroom, friendlier staff. Will fly again with West Jet, no question."
Cons: "I flew Toronto-Calgary-Palm Springs and then Las Vegas back to Toronto. Only the Calgary-Palm Springs flight (the shortest leg) had seat back entertainment including satellite TV (although it cut out half way there). West Jet should have such entertainment available on all of their longer flights (consistent with the likes of Jet Blue that has had it for years). I would also point the disaster at the West Jet recommended Airport Lounge i Toronto. I almost missed the flight because there was A. No flight information available in the lounge like everywhere else B. The TV available in the lounge was on the information channel which included the time but froze up at some point (I checked the time and though I had about an hour before the flight and had hour til boarding. When I looked up again about twently minutes later the time was exactly the same. C. The Lounge was 20 minutes from the gate and this distance was a total surprise. I provided my boarding pass and the receptioist said nothng about the distance (unlike other airport lounges that I have visited). Note that I stopped into the Chinook Lounge in Calgary to see if they had addressed all of the complaints. I asked how far away my gate was and what steps I had to go through to get there and they had no clue. It turns out that one must take a shuttle bus, go though security again and then go through US customs so bottom line is that one needs the adviised three hours and the Chinook Lounge is essentially useless for travellers connecting to a US destination in Calgary. I would suggest that perhaps your CEO or senior staff should go through the experience of using the above Lounges and believe me this would result in A. Demanding significant improvements or B. Recommending Alternative Lounges or C. Advising that these lounges not be used (and certainly not featuring them on your web site). One additional comment. I arranged to meet someone on your Toronto-Vegas flight at McCarron (last Tuesday nite). There are 26 different luggage carousels so I positioned myself in the middle and monitored the flight arrival information. Officials at McCarron Airport failed to indicate that your plane had arrived. As a result, I was delayed in making my way to meet the individual at Carousel 26 and we missed making contact. Most Toronto passengers were already leaving with their luggage so I approached one of your staff who to put it lightly was useless (not sure why she was there). She would not tell me if my party was on the flight or even when it landed or provide any solution. The McCarron Flight Info Board still did not indicate arrival of your flight even after basically all the luggage was gone. I finally got someone who worked at McCarron to contact the PA Announcer and ask my party to meet me at Carousel 26. The PA Announcement came over a few minutes later ... but said to meet at Carousel 16. Gross incompetence all the way around. Dennis Egan 519-513-1025"
Pros: "The destination is great"
Cons: "I missed my tee off time as we ended up being late and I could not get to my resort and then to course"
Cons: "Plane was delayed by 3 hours."
Pros: "I have noticed the new seat on the plane which is great."
Cons: "The seat assignment for four of us considering we come early for checked in."
Cons: "Everything! Staff were horrible"
Pros: "Friendly crew."
Cons: "Delayed flight. + Even though I've ordered my meals online in advance, the crew didn't know about it and I had to end up asking for my sandwiches. They should have a list and bring the food proactively instead of waiting for you to show the order recipit."
Pros: "It was nice staff r very friendly"
Pros: "The staff on westjet were amazing. Totally went out of their way when they learned we had gone to Las Vegas to be married."
Pros: "Canadian airlunes are the worst nothing good about them"
Pros: "Excellent customer service. On time flight."
Cons: "Bathroom was filthy but that's a reflection on the patrons not West jet."
Pros: "On time, arrived even half an hour early on the way back. Staff in flight and checking in at YVR amazing. Overall, good spacing for knees between rows, staff awesome, flight on time sharp... great experience so far!"
Cons: "Staff at checking in kiosk at LAS wasn't so friendly."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Pros: "Easy on line check in"
Cons: "Delays on boarding"
Pros: "Everything was on time and the staff were friendly! Much better experience than our last trip!"
Pros: "Crew was excellent especially Taylor"
Pros: "flight was goof"
Cons: "unclean bathrooms in toronto airport right after landing before cutoms. very dirty outside grounds around T3 .We walked from the Shereton on airport road to T3. there was garbage piled on Aug 9, cans overflowing, around T3 and even more on Aug 13. in 4 days there was no attempt to clean up at all."
Cons: "This flight is always late to leave and always gate changes. Maybe the time should be permanently changed. I have caught this flight 3 times and each time the same issue"
Cons: "Because the flight left late, 3 of us had to RUN through the Toronto airport from one end to the other, in order to barely catch our connecting flight from Toronto to Ottawa."
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "Flight delay over 7 hours"
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Cons: "Better WiFi and shows"
Cons: "Better customer service, no delays, respect for customers"
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
Cons: "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
Pros: "Awesome Customer Service"
Cons: "food and entertainment (5+ hours!)"
Cons: "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
Cons: "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Cons: "the flight was delayed which kept me nervous as I had a connecting flight in the international terminal which I almost missed."
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "Everything went smoothly, they gave us two snacks and earbuds and had a lot to watch for free."
Cons: "The wifi was useless."
Pros: "CREW GOOD AIRPLANE CLEAN"
Cons: "DEPARTED 1 HOUR LATE, THERE WAS MODERATE TURBULENCE THROUGHOUT THE FLIGHT"
Cons: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Cons: "Filght was delayed by two hour with multiple repairs necessary including a few after we had already boarded. We sat on the tarmac for 1.5 hours."
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "Quick, efficient"
Cons: "No food."
Pros: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Cons: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Pros: "Wide seats"
Cons: "Mo food service"
Cons: "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "An early morning flight and all went well."
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "Nothing in particular."
Cons: "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
Pros: "Our flight was delayed overnight in Las Vegas, which was hassle but unavoidable due to weather and pilot flight hours restrictions. But the ground crew and American Airlines worked very hard to compensate all the passengers: gave us each a voucher for hotel, 2 meals, round trip shuttle ride for hotel and airport. Good work to make up for a bad situation."
Pros: "Flight left and arrived on time"
Cons: "Seat very uncomfortable. American doesn't let you standby for earlier flight- charges 75 dollars Gate agent wasn't helpful-pointed in general direction of kiosk to pay the 75 dollars Flight attendants passed up our entire row for drinks"
Pros: "Staff was friendly and courteous. Arrived early."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Cons: "Separated from luggage"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Cons: "My seat was next to someone who should have been made to buy 2 seats. I could barely put my seat belt on. My boyfriend & I had to fly for almost 4 hours very uncomfortable."
Pros: "I slept the whole way!"
Pros: "The crew was top notch. Friendly engaging"
Cons: "I'm not sure but yet again we had to sit for 30 mins before taxing to the terminal."