Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Portugal
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Scores according to KAYAK customer reviews
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Cons: "Terrible delays"
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "The crew was very friendly. The plane was very quiet (except for noisy crying babies)."
Cons: "Unless you can afford the higher priced "comfort class" or first class seats, the seating is very, very cramped on Delta's 757s. It's a good thing the flight was only 5+ hours (but that's not long enough to get any decent amount of sleep on this flight scheduled as a redeye)."
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Cons: "The seats could have been more comfortable"
Pros: "Great crew, snacks, comfortable flight."
Pros: "The only thing I liked about the experience and flight was the Delta Sky Club"
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "Nothing. Delta cancelled the flight with no explanation, and ruined our last day in Omaha."
Cons: "An explanation as to why the flight was cancelled, as well as help with finding alternative accommodation. We had to fly back very early via Atlanta, and spent the day in transit, which forced us to cancel a reservation in Omaha and erased our ability to enjoy the final day of activities there."
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Pros: "comfortable flight"
Cons: "Turbulence but no one can help that"
Cons: "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."
Cons: "Delayed flight, b.s. about why we were late, kept changing the reasonfor being late, unfriendly service"
Pros: "Flight was quiet and comfortable."
Cons: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Pros: "The crew was very professional, hejpful and had good attitude towards the passengers. This made the flight easy and enjoyable."
Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Cons: "Incorrect updates"
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "Comfortable seats, friendly staff."
Cons: "The wifi was not working during this flight. The ceiling light/fan controls are too close to the window for the aisle seat to reach them. During boarding, it was too hot. The boarding process was delayed 10-15 minutes without any updates."
Pros: "I am used to flying Frontier because of cost but recently traveled Delta and boy did I feel completely spoiled! Not only did my other half get our bags for free due to his status with Delta but the amenities they offer and the comfort of the economy seats compared to other airlines is a major difference. As a chronic pain patient, if I can find a Delta flight for a little more, I will be booking with them for sure! Highly recommend them!"
Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Pros: "I have always kinda shied away from delta, but I have used them the last two times I flew. And I will be using them in the future! Friendly and professional!"
Pros: "Courteous crew and smooth flight"
Cons: "Felt like I was sitting in my neighbors lap!"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "Everything went smoothly."
Pros: "Flight was on time"
Cons: "Seats too closely packed little leg room"
Pros: "was comfortable to be able to sleep"
Cons: "delayed start"
Pros: "The boarding agents were especially helpful and friendly to my disabled wife, travelling in a wheelchair."
Pros: "The environment and efficiency."
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Pros: "Boarding was easy. The Plane was somewhat clean. One of the foldout pamphlets in the seat was dirty with some sticky residue. The crew was nice. The complimentary stuff was average but typical among most airlines."
Cons: "Seats are tight for anyone over 6 ft. I am exactly 6ft and leg room sucked. Both to our destination and back, my wife and I both had faulty touch screens that would not allow one of us to watch the free movies. Mine was on the way to our destination and hers didn't work on the way back. This made the flight long for one of us. That stuff should be checked on a regular basis."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "Flight was cancelled and could not be rescheduled until the 17th causing me to loose 10 days of pay at work costing me 4700usd."
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "Very Organised and punctual"
Cons: "Better organized boarding"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "Seating is terribly tight"
Cons: "A normal human sized seat."
Pros: "The crew."
Cons: "The airplane arrived over 45 minutes late."
Pros: "Literally one of the worst check in experiences I have ever had traveling"
Cons: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Pros: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."
Pros: "Plenty of food"
Pros: "Personal flight attendant. Didnt have to wait for anything. Personal customizable TV. Articulating chair. Food choices and flavors were amazing!"
Cons: "A little pricey, bathrooms were a little crammed"
Cons: "never got to goddamn frankfurt"
Pros: ".Fast, professional and comfortable"
Cons: "Touch screenes on displays"
Pros: "Flight info from Kayak was excellent and up-to-date, more so than the airlines."
Pros: "Got the exit row (great)!"
Cons: "Flight was a bit delayed but retrieving the bags took a long time. Short flight but food wasn’t appealing and there was no entertainment."
Pros: "Good selection of movies"
Cons: "The food was soggy and not the greatest"
Pros: "Flight attendants are fluent in many languages, courteous, and helpful. Comfortable seats even in economy."
Cons: "Boarding at the gate is somewhat disorganized compared to boarding in the US."
Cons: "The boarding process was not good."
Pros: "HORRIBLE EXPERIENCE"
Cons: "Dropped us off in random country for two days with no information and missing 3 days of our trip and losing money on the trip we paid for. Limited information given to us once they abandoned us following the “emergency landing” that the pilot was “sick” stuck here over 24 hours and now my new flight is overbooked and my boyfriend has a seat but I DO NOT."
Cons: "Boarding and departure was late."
Cons: "boarding was late and chaotic and no apology from the airline"
Pros: "Service was good"
Pros: "Overall it was a good flight."
Cons: "The dessert could have been better than a Kit Kat chocolate bar."
Pros: "Schedule was followed."
Cons: "At Budapest Airport only one check-in desk, #1 was shown on the big board for this flight and the airline Lufthansa was only shown above the check-in desk #1, which was dedicated for First/Business and M&M Gold status travellers only. Many economy class passengers queued there and at the end they were all redirected to check-in desk #3, as that was designated for Economy class passengers (however not any Lufthansa sign was shown above. When I mentioned to the ground crew (Celebi) that they should improve signs and not mishandle travellers, the person in charge (Nikolett Magyar) said to me arrogantly that they are right, and nothing they would do to improve the signs and passengers' information. This is far what I expect from LH representative, even if subcontracted and not an employee. That behaviour made my journey sour as travelling - especially with not a budget airline - is not just getting from A to B, but an experience which is worth to remember for good reasons, but not certainly for bad ones."
Pros: "Friendly crew. Flight left on time"
Pros: "The cabin crew on our Munich to Denver leg was absolutely the best ever!"
Pros: "Nice people"
Cons: "Not much"
Cons: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Pros: "I was upgraded after all the pressure from thehurrricane this was the icing on the cake"
Cons: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"
Cons: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"
Pros: "it was on time and we arrived in one piece"
Cons: "the second leg from FRA to BUD entailed a massively disorganized, no queue control free for all to go through the boarding gates, all of which just led to an overcrowded bus.... which meandered through the airport to your jet on the tarmac.. they then allowed boarding from either rear or front of plane which of course lead to the throngs meeting in the middle and trying to squeeze past each other... horrible. Then... the checked bag did not make it to Budapest as they forgot to transfer it in FRA. so, yeah all in all it was a cheap flight and we got what we paid for."
Pros: "Clean plane, decent entertainment options"
Cons: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Pros: "the crew kept their smile most of the time."
Cons: "bad weather caused problematic flight to the passangers and the crew."
Pros: "The overall experience was great."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Cons: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection."
Pros: "I enjoyed it."
Pros: "Top of the line service on a very long but smooth ride"
Pros: "On time rout"
Pros: "Had individual screens for each passenger. Most seats seemed to have a good movie selection."
Cons: "Chaotic doesn't even begin to describe boarding. We had to be bussed to the jet for some reason, then there were two doors to board through that people would just pick at random."
Pros: "Very polite and attentive service. Took off and arrived on time, Plane seems new and clean."
Cons: "Seat 31G had extra legroom. That was great, but no one told me that it would be a few inches narrower than normal economy. The elbow rest had a single layer and thus couldn't be shared with the adjacent passenger. I'm 220 lbs and he was around the same size. I literally spent the entire flight with my arms crossed to avoid pressing into him. That seat is meant for kids or very thin people. There should be a warning."
Cons: "Missed connection along with about 25 others due to the delay getting to Lisbon (no reasons given)."
Pros: "The staff was quite good and they knew how to treat passengers well."
Cons: "Not really anything to complain about."
Pros: "The fact is actually took off."
Cons: "Gate change at the exact time we were to board causing a 1:45 delay since our flight wasn't in the correct spot for the flight control deck to push our plane back. We made our connecting flight by about 8 minutes in Munich."
Pros: "Flight was on time. Crew was very friendly. Everything went perfectly."
Pros: "The plan and crew were great"
Cons: "Our bags didnt even leave Detroit and the Spainish bag handling company was horrible. Didnt have luggage for 3 days in Spain. Our bags on the way back didnt make the connection. Whats the deal."
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "The flight crew was lovely, and the best part of the entertainment was the on plane cameras which we could watch. Very cool!"
Cons: "Gluten free meal for breakfast was a turkey sandwich?? I would have preferred yogurt"
Pros: "Good flight good staff. Captain explained the route which is nice."
Cons: "No negatives"
Pros: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Cons: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Pros: "The plane stewardesses were actually really efficient (German style). Because of being on the waiting list to get on the plane I couldn't get a seat next to my partner so they did the biggest math exercise to put us together. Props to them"
Cons: "The flight overbooked (I still don't understand this concept, since is basically selling twice the same seat, right? Is that even legal?) Also the system was down, so no check-in online = the biggest line at the airport, it took me more than 1 hour to check-in and drop my luggage, all to get there and the ground force lady (the rudest person alive) tell me that I had no seat available, that she was going to put me on the waiting list... WHAT? I bought my ticket already, waiting list? Well, to say that I highly doubt that I'll book with Lufthansa again."
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Cons: "I congratulate the KLM crew!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Very professional"
Cons: "Lost luggage"
Cons: "Too hot inside the aircraft"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Cons: "Boarding was very slow."
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Cons: "My suitcase didn't come with the airline."
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Cons: "old screens and entertainment system leg room to small"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Cons: "Bag was lost"
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "The flight was great."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Very good flight, excellent service and good food."
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Cons: "I missed my flight because of MU"
Pros: "Travelers well spaced out"
Cons: "Nothing given the current circumstances."
Cons: "It was a little hot in there"
Pros: "Well organized. Helpful & courtesy."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew was amazing."
Cons: "wider seats"
Cons: "Safety briefing not accessible for people behind approx. row 15 as the attendants were standing among the first rows."
Pros: "Arrived early"
Cons: "Cut out the drink and snack service. Just offer water and ditch the drink cart in the aisle."
Pros: "The crew was entertaining. Settle right in and left on time."
Cons: "More snack options."
Pros: "The crew was super friendly and took great care of us. The food was surprisingly good and our seats were comfortable. It was worth upgrading to Premium for the extra legroom and other little perks."
Cons: "I really can’t think of a bad part...the customer service at check in was so easy; our checked bags were automatically transferred in Calgary, the crew was very friendly, food was good as was the wine and beer."
Cons: "Aisle seat did not recline on my first flight"
Cons: "We were on tarmac for an hour waiting to take off"
Cons: "Cancelled flight , partie of 5 No reason given Had to stay 1 more night in Vegas or 24 hours in Toronto There better refound me for extra meals and hotels rooms ... about 900$ extra expenses because of all that"
Cons: "We lost an entire day of our vacation to managing flight changes that were poorly communicated to us. We received a number of mixed messages and our entire group spent hours on hold, on the phone, in line for literally hours at check in, and several mistakes were made with our party’s information."
Cons: "Crew was awful. Do not fly westjet leaving Las Vegas."
Pros: "The crew was awesome"
Cons: "Such small seats, so hard to be comfortable"
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Pros: "Seats comfy, crew excellent"
Pros: "Flight was on time. For once."
Cons: "Flight attendants were making ridiculous juvenile jokes over the intercom."
Pros: "Crew is always polite and friendly"
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Pros: "Pleasant staff great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Pros: "West jet always known for above and beypnd service"
Pros: "Direct flight"
Cons: "Screaming crying children"
Pros: "Early boarding quick flight"
Cons: "Seat belts don't fit me yet they did on the way down on same airline"
Cons: "Morning flight but flight was late leaving even though the plane was at the terminal. Sat on the tarmac for a half hour waiting in line to takeoff."
Pros: "Plane on time !!! Good service"
Pros: "Wonderful family trip...comfortable seating, pleasant crew and enjoyable flight."
Cons: "Lots of walking in the airport"
Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"
Pros: "Loaded plane quickly and efficiently. Crew friendly"
Cons: "Had long wait at gate in Calgary"
Pros: "flight was on time"
Cons: "there was no movies to watch"
Pros: "For the same price as other budget friendly airlines, More legroom, friendlier staff. Will fly again with West Jet, no question."
Cons: "I flew Toronto-Calgary-Palm Springs and then Las Vegas back to Toronto. Only the Calgary-Palm Springs flight (the shortest leg) had seat back entertainment including satellite TV (although it cut out half way there). West Jet should have such entertainment available on all of their longer flights (consistent with the likes of Jet Blue that has had it for years). I would also point the disaster at the West Jet recommended Airport Lounge i Toronto. I almost missed the flight because there was A. No flight information available in the lounge like everywhere else B. The TV available in the lounge was on the information channel which included the time but froze up at some point (I checked the time and though I had about an hour before the flight and had hour til boarding. When I looked up again about twently minutes later the time was exactly the same. C. The Lounge was 20 minutes from the gate and this distance was a total surprise. I provided my boarding pass and the receptioist said nothng about the distance (unlike other airport lounges that I have visited). Note that I stopped into the Chinook Lounge in Calgary to see if they had addressed all of the complaints. I asked how far away my gate was and what steps I had to go through to get there and they had no clue. It turns out that one must take a shuttle bus, go though security again and then go through US customs so bottom line is that one needs the adviised three hours and the Chinook Lounge is essentially useless for travellers connecting to a US destination in Calgary. I would suggest that perhaps your CEO or senior staff should go through the experience of using the above Lounges and believe me this would result in A. Demanding significant improvements or B. Recommending Alternative Lounges or C. Advising that these lounges not be used (and certainly not featuring them on your web site). One additional comment. I arranged to meet someone on your Toronto-Vegas flight at McCarron (last Tuesday nite). There are 26 different luggage carousels so I positioned myself in the middle and monitored the flight arrival information. Officials at McCarron Airport failed to indicate that your plane had arrived. As a result, I was delayed in making my way to meet the individual at Carousel 26 and we missed making contact. Most Toronto passengers were already leaving with their luggage so I approached one of your staff who to put it lightly was useless (not sure why she was there). She would not tell me if my party was on the flight or even when it landed or provide any solution. The McCarron Flight Info Board still did not indicate arrival of your flight even after basically all the luggage was gone. I finally got someone who worked at McCarron to contact the PA Announcer and ask my party to meet me at Carousel 26. The PA Announcement came over a few minutes later ... but said to meet at Carousel 16. Gross incompetence all the way around. Dennis Egan 519-513-1025"
Cons: "Plane was delayed by 3 hours."
Pros: "I have noticed the new seat on the plane which is great."
Cons: "The seat assignment for four of us considering we come early for checked in."
Cons: "Everything! Staff were horrible"
Pros: "Friendly crew."
Cons: "Delayed flight. + Even though I've ordered my meals online in advance, the crew didn't know about it and I had to end up asking for my sandwiches. They should have a list and bring the food proactively instead of waiting for you to show the order recipit."
Pros: "The staff on westjet were amazing. Totally went out of their way when they learned we had gone to Las Vegas to be married."
Pros: "Canadian airlunes are the worst nothing good about them"
Pros: "On time, arrived even half an hour early on the way back. Staff in flight and checking in at YVR amazing. Overall, good spacing for knees between rows, staff awesome, flight on time sharp... great experience so far!"
Cons: "Staff at checking in kiosk at LAS wasn't so friendly."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Pros: "everything was good , on time the planes was clean!!! "Go westjet go""
Pros: "Easy on line check in"
Cons: "Delays on boarding"
Pros: "Everything was on time and the staff were friendly! Much better experience than our last trip!"
Pros: "Crew was excellent especially Taylor"
Pros: "flight was goof"
Cons: "unclean bathrooms in toronto airport right after landing before cutoms. very dirty outside grounds around T3 .We walked from the Shereton on airport road to T3. there was garbage piled on Aug 9, cans overflowing, around T3 and even more on Aug 13. in 4 days there was no attempt to clean up at all."
Cons: "This flight is always late to leave and always gate changes. Maybe the time should be permanently changed. I have caught this flight 3 times and each time the same issue"
Cons: "Because the flight left late, 3 of us had to RUN through the Toronto airport from one end to the other, in order to barely catch our connecting flight from Toronto to Ottawa."
Pros: "Nothing to like"
Cons: "Being taking advantage of"
Pros: "Wheel chair support."
Cons: "All Air hosts..no hostesses.No wine in International flight."
Pros: "How great everyone was and smooth sailing."
Cons: "Made sure the flight was not over booked."
Pros: "The rest area"
Cons: "The airport was cold and it should be warmer"
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Pros: "The crew"
Cons: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Pros: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Cons: "For me this part is not applicable"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Friendly attendants, entertainment variety"
Cons: "Comfort, food could have been better."
Cons: "Not to be late ,and not to loose my luggege"
Pros: "The crew"
Cons: "Seats! They were too small!"
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Cons: "They lost my luggage :("
Pros: "Crew members"
Cons: "Up to 1 hour late and they leaved my baggage in Paris"
Pros: "Extremely hot the plane"
Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Pros: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Cons: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Cons: "The room between seats is unbearable."
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "The hostesses were very kind and nice"
Pros: "Efficient on and off Staff polite and helpful"
Cons: "My baggage was broken"
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "the food"
Cons: "no room for legs"
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Cons: "Clean. Courtesy of staff on plane."
Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "food was good, leg room was decent for economy"
Cons: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "The crew was friendly."
Cons: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Pros: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Pros: "Friendly crew, clear information about the delay"
Cons: "Chaotic boarding process at CDG and my seat was broken"
Cons: "Touch screens"
Airlines flying from Nevada to Portugal have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Portugal
Masks required on board, masks provided on flights from Nevada to Portugal
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Portugal
Testing for antibodies, testing for symptoms for flights from Nevada to Portugal
Waiving of change fees. Search flexible flights from Nevada to Portugal