Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Puerto Rico
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Puerto Rico from Nevada up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"I love the internet, but I don’t like the kids behavior, yelling and be disrespectful to others passengers"
Cons: "Boarding at a tourist location is tough but cabin space is prestigious nowadays. Passengers need to be given clear guidance for carry-on baggage since it delays the onboarding process."
Cons: "Los precios!"
"I like the entertainment"
Pros: "Seat was comfortable, entertainment was excellent, the inflight crew was goo"
Cons: "Food was terrible, there were no options. Tha airport crew was horrible, I was more than an hour in the line, what could perceive is that there is not enough personnel, also what I consider disrespectful is that although people for Puerto Rico flight was standing on the line on time, they were trying to cope with their delay on other flights, and they had all the line waiting until they finished with the other flights. THAT was absolutely disrespectful of others time, I was there carrying my carry on baggage. Abdul rely HORRIBLE. When they finally called me there was no education to say even Hello, she only spoke to me to say I had to pay for one bag, and the overweight price, I tried to explain I purchased a different fare, but she didn’t care she just kept repeating the same. Ground crew was horrible and the complete procedure is horrible, I’ve never had such experience with JetBlue. To improve you should start putting kiosks, and mobile check-in URGENTLY please"
Pros: "Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced."
Cons: "Hand out wipes to self clean arm rests and tray tables."
Cons: "Crew at the gate separated my parents from my grandmother which entered in a wheelchair. Told them they had to wait and couldn’t enter with her"
Cons: "In my trip from SJU to MCO before the boarding a crew member give us a package with disinfectant tissues and hand sanitizer in order to clean our space. In the flight from MCO to SJU don't do that."
Cons: "Social distance . They sell a 90 % of capacity."
Pros: "My flight was full of funny kids so I enjoy my flight a lot and the flight attendant was great too"
Cons: "Snacks we need more snacks"
Pros: "Only a 2hour flight"
Cons: "A working entertainment system."
Cons: "COVID19 is over."
Cons: "The headset jack didn’t work at my seat"
Cons: "1st time flying This airline. I was pleasantly surprised. Flight crew was super friendly. The seats were comfortable and spacious for a coach seat. A big bonus is the in-flight entertainment, free wifi and complimentary snacks and beverages which is completely unheard of these days. Also... Duncan coffee!!! Overall very good experience. I would definitely use this airline again."
Pros: "Los asientos muy cómodos y espaciosos."
Cons: "No funcionaba el televisor"
Cons: "There was no meal, just a bottle ir water and peanuts"
Pros: "Staff good"
Pros: "Got some sleep"
Cons: "More sleep"
Pros: "The crew"
Cons: "Everything good"
Cons: "Vuelo atrasado y el avión no servia el televisor."
Pros: "That I finally made it home after long hours waiting at the airport"
Cons: "No more delays."
Cons: "More Lego room"
Pros: "The captain was amazing although the flight was delayed."
Cons: "If would be better if they didn’t take so long for departure, but it was a first."
Cons: "Nothing else"
Pros: "It was very spacious the seat and you can reclined very Wells."
Pros: "Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel."
Pros: "Everything ran smooth I got my information on time and was a head of schedule and JetBlue made sure they kept me updated at all times."
Cons: "First i did check in snd told everybody that st that time 3 hours before flight they can't check the Luggage so de has to wait 20 minutes more and do the line again y just to check in the Luggage having already the boarding pass,then they change the gate 2 times and nobody knew where to go and no representive or notification there for half hour y before boarding time."
Cons: "The fly attendant needs to be more friendly and happy"
Pros: "Their treatment towards the clients was amazing!"
Pros: "The bumped me from my confirmed flight and sent my bsggage on another flight. The JB staff were rude."
Cons: "The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier."
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Cons: "the flight was delayed 3 times and nobody could give us an explanation of what was happening, the customer service at the airport was extremely poor, informal and very very inefficient. I would like to know what the compensation will be for this unpleasant event."
Cons: "If the flight is to be delayed, the airline should notify the full delay at once , so people may have a chance to delay arriving to the airport. Additionally when the delay is over 2 hrs they should allow rebooking without penalty, because for some people the trip becalmed useless that particular day because the delay caused the to miss their reasons for flying that day"
Pros: "Courteous/nice crew, nice legroom for coach"
Cons: "Flight was delayed and we spent about 45 minutes seated on the plane"
Pros: "Nothing really"
Cons: "The experience was really bad, the crew was not interested and gave a look when ask for coffee when drinks is served."
Pros: "The crew was friendly and helpful as usual. There was a fair amount of leg room and overall space."
Cons: "One thing that has always made JetBlue stand out has been the customer service. I get pretty motion sick on flights, especially on an empty stomach, so the snacks and meals at mealtimes have always made this my favorite airline. There was none of that this time around. It feels like JetBlue is letting itself turn into just another commercial airline - over priced flights and amenities for overrated service and a lack of care for the consumer. Not to mention we were late"
Pros: "small plane experience was nice. Pilot had good flying skill / softlanding cessna plane"
Cons: "pilote(female) was a bit rude and could improve her customer satisfaction skill. She sounded like a army general. 9 passengers only single pilot not so good feeling. what if pilot ill??"
Pros: "Always pleased with JetBlue"
Pros: "Always travel jetblue, is always on time, friendly, and attentive. Love the leg space the planes are so easy to move around."
Cons: "The only regrets is the snacks they are so cheap with that. I wish that they would change that even if it was a little bit. Thank you I still love JetBlue."
Pros: "On time flight and very friendly crew and also I had my seven year old on the flight with me and she too was comfortable and relax. It was her first time fighting it was just relaxing... No lie"
Cons: "Also the crew members were polite and asked if we were OK and I loved that. My name is Marla"
Pros: "Plane was on time and all crew were very courteous."
Cons: "My tv was not working properly and was unable to watch any movies."
"For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help."
Pros: "Excellent service."
Pros: "3 hr delay"
Pros: "On time"
Pros: "They were on time."
Cons: "They pack the flights with minimal service."
Cons: "Everything. Major delays lost vacation times"
Cons: "Carry on all snacks & water."
Pros: "Nothing at all"
Cons: "Food, drinks deboarding is awful, just awful experience"
Cons: "No comments"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Cons: "Temperature in AA cabins are 10 degrees or more colder than your competitors. Uncomfortably cold in AA flights. Recently I have flow, with spirit, Southwest, United, and Delta. In all those cases the cabin temperature was warmer than AA. I have to say as an exec plat, I wish AA would fix this issue. It is something that ER waiting rooms have adjusted and it has statistically shown to improve satisfaction scores."
Cons: "The experience was excellent."
Pros: "Crew was helpful and fine."
Cons: "Don’t delay all your flights American Airlines. They are never on time."
Pros: "SEAT ok"
Pros: "Smooth ride"
Cons: "Feeling of being cramped"
Cons: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."
Pros: "Crew was great!"
Pros: "I had a passenger next to me with a very heavy perfume scent"
Cons: "Is ok"
Cons: "Todo bien"
Pros: "Boarding was very quick and easy. There was plenty of room for everyone's cary on luggage. The movie selection was vast and encompassing."
Cons: "The seat was really uncomfortable even if reclined all the way. If the person in front of you is reclined, then you basically have to recline yourself to see the screen. Very little leg room."
Pros: "Sat in the upgraded seats or I would have not enjoyed it as usual. I am very tall and flying is never pleasant. The 737 on the way out was terrible and shouldn’t be used on flights more than 2-3 hours. On the way back a much more comfortable 767. But again, upgraded seats only made it bearable."
Cons: "Their on board entertainment wasn’t working and apparently it only works intermittently. The live tv worked, but they only offer live news channels. Otherwise. Not much different than any other airline today. None are “good” any more. All about squeezing more people in smaller and smaller seats."
Cons: "Long delay"
Pros: "Not much"
Cons: "Everyone was too hot, sweltering and perspiring, way to crowded and packed. Literally could not moved at all."
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "Everything went smoothly, they gave us two snacks and earbuds and had a lot to watch for free."
Cons: "The wifi was useless."
Pros: "flight on time"
Cons: "not enough room for carry on luggages to think we had small carry on luggages; very bad experience had to open our carry on because we had valuables and was placed in plastic bags coz our carry ons were checked in all the way to Sydney...very very bad american airlines!!!"
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
Cons: "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "Good leg room"
Cons: "5 plus hour flight and one movie as entertainment option shown on a tiny screen from cabin headliner. Like in the 1980’s. and do not forget your headphones or you will be buying some earbuds!"
Pros: "Wide seats"
Cons: "Mo food service"
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "No wifi, no personal TVs"
Cons: "Servicio a bordo; un sandwiche viejo y agua!"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Plenty of room in first class. Flight crew was efgicient"
Cons: "Flight was not catered, therefore we ended up with only a small cup of water. It wasn't worth the upgrade to first class. Also, the upgrade indicated our luggage would be a priority at baggage claim. We had connection to make for an international flight, but here I sight at baggage claim 1...waiting and waiting."
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Pros: "The crew was friendly and efficient."
Cons: "Paying for extra legroom, delays, being told the flight may be canceled if we didn't leave by a certain time, no beverage service"
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "My flight was delayed almost 2 hours and when I went to ask the lady at the kiosk a question I was basically told to go sit doWn and be quiet"
Pros: "Crew was excellent"
Cons: "Seats were rough and I didn't understand the process of selecting seating for the return trip, so my wife and I had to sit 10 rows apart a few days after we got married."
Pros: "great gate personnel"
Cons: "late times loading and taking off"
Cons: "They changed my flight at the last moment and my connection was 2 hours delayed"
Pros: "No one was sitting beside me."
Cons: "Better snacks"
Pros: "The seat was uncomfortable and the flight was full. The crew was okay. Friendly enough."
Cons: "Next time I will fly first class.. More legroom"
Pros: "The crew was nice. Quick flight."
Cons: "They used a crappy old plane. The seats were very worn. It was obviously a really old aircraft. For first class I should have flown coach. No drink offered upon boarding. Just very minimal with the high price attached."
Pros: "Everything was cool, smooth flight"
Pros: "Boarding and deplaning was organized and efficient."
Cons: "The flight was completely full, including every middle seat. It did NOT feel safe to have a completely full flight during COVID. Some passengers kept on taking off their masks to talk to each other, completely defeating the purpose of the mask. I will not fly United again during COVID."
Pros: "Plane was clean, newish interior and my economy plus seat was comfortable. I did take a red eye, and there was WiFi & power, which was a huge plus, but there was no seat back entertainment like on the way out. That may be by design so people are encouraged to sleep, but it still would have nice to know that want available on the plane. Was happy that a carry on and personal item was a trip option, that was awesome. Bathrooms were very clean. Communication was excellent regarding flight status, fullness of flights, upgrade options, etc."
Cons: "Boarding on the way out was efficient, overall great, but on the way home, it was slow, tedious and at times utter chaos. There were several near altercations on the plane over seat assignments. The size water bottle passed out for a 5 hour flight could have been more generous. No food offered due to Covid."
Pros: "All overall good"
Cons: "There’s no much to improve,beside the Covid19 situation,everything was good"
Pros: "I liked the fact that there were screens at each seat"
Cons: "I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping."
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Pros: "On time departure and early arrival"
Cons: "Boarding process"
Pros: "The plane had lots of leg room."
Cons: "Punctuality. The plane left the gate more than 30 minutes after scheduled departure time."
Cons: "Another plane took our gate and our flight was stuck on the tarmac for 10 minutes."
Pros: "Courteous professional service Good landing Flight was on time"
Cons: "Food can be improved Better entertainment"
Cons: "If this flight had been delayed to match our flight from AUS. We arrived in SJC at 1100. So a 8 hour extra time in flight was avoidable if United had waited 30 minutes."
Cons: "Gate area very crowded."
Cons: "Headphone jack did not work"
Pros: "No major disruptions"
Cons: "Leaving on time, since we didn’t take off until 35 minutes later than ETD"
Cons: "Unclear indication and mediocre service to register for the flight and to load our luggage"
Pros: "The flight got delayed however, it went well once in the air. Some turbulence on account of the weather but the crew were very friendly. We got free TV on account of the delay."
Cons: "Awful experience. Flight was delayed two hours, employees are rude and we got NOTHING on flight"
Pros: "The flight was smooth and not completely full, which left me with a row to myself."
Cons: "The flight was delayed and we missed our connecting flight, after several desk visits and phone calls we got moved to a morning flt the following day - on the phone they honored our extra comfort seats in row 7,but upon landing in sfo, they moved David to row 20. Another phone call and he was confirmed in row 8. At the gate they put him back in row 20. We paid and confirmed multiple times to get extra comfort and it was not honored."
Pros: "It was fast and eazy!"
Cons: "Rare but we were forced to wait 27 mins in Las Vegas because there was too much "flow" or incoming planes to San Fran."
Cons: "Here we go again - bought an air canada ticket and one leg is operated by United. Kayak tells me that the second flight is going to be late and I am at the airport very early - but neither airline can help - United says "Im sorry that is an Air Canada Ticket" and Air Canad people say "Im sorry you are booked on a United flight" and we can't help you. GGRRRRRRRR so into the mess I fly instead of being changed to another route."
Cons: "Our flight was delayed and there was a really long line of passengers trying to switch connecting flights. There were two women working at the counter. One of their shifts was over. She called her manager and said she was willing to work later to handle the crowd, but the manager does not want to pay overtime so she was told to leave. So one woman was left to handle the massive line all by herself. I stood in line over two hours. I believe if someone is willing to help out that would have been the best solution."
Cons: "Had to pay 70 bux extra for a seat number. Also the outlet that was provided as a perk had an unusual fitting. Additionally, the adapter was not for sale."
Cons: "Flight got delayed, they said "no one transfer will be affected " then I paid $450 for a flight with a bag on the cabin They made me check the bag! It doesn't seem a lot , but wen the flight got delayed landing at 6:59 and you have a bus at 7:10 to work makes the difference!"
Pros: "Just what I needed, right when nothing was working out. I had many things going on in my mind, yet nothing had to do with my flight. Everything worked out perfectly after all."
Cons: "When we arrived in PR there wasn't a gate available because the one that was assigned had a broken jet bridge."
Pros: "The crew was great and loved being able to board first with my baby without paying extra."
Cons: "The five hour delay was insane and unorganized."
Pros: "-United employee upgraded me to Business Class at no extra cost. She was extremely nice."
Cons: "They had multiple passengers on a standby list waiting to board the already crowded flight. Plus, had numerous people without a seat assigned while offering them a $250 travel credit to get off the plane."
Cons: "Tail # N75435 Boeing 737-900 .... not the best bird in the fleet right now. Took nearly half the flight to get internet going, and in-seat power was not working at all."
Cons: "Very cool staring at the gates... only 5 of them and no crew to bring us in. Even the shortest flights on Alaska or any other airline had cabin service. No drinks and no snacks from San Francisco. Alaska had complimentary beer and wine on a shorter flight from.Medford to Portland and even Portland to Seattle, but United can't even get us to the gate... let alone have any sort of in-flight service. Why is this so expensive again. I would compare flying these commercial named flights to a horrible carnival. Lack luster, over priced and not worth it. Cans vs. Uber... the world is changing my friends."
Pros: "Both outbound flights delayed. Nearly missed my meeting and an hour late getting home to my family. Bad luck or bad airline?"
Cons: "Ticket check in employee was extremely rude. Put me on stand by for the next flight even though they were still letting people onto my original flight."
Pros: "The staff was very friendly and professional. The flight also arrived early."
Cons: "If you're going to offer personal device entertainment, you need to offer power outlets. How is that not common sense?"
Cons: "The crew was kind and we boarded quickly however the seats were small. Which mean when your 3.5 hour flight turns into 9 hours due to weather this can become very painful. There is no entertainment unless you brought your own device and without a plug to charge it becomes useless quickly."
Pros: "The snack mix. The power outlets underneath my seat."
Cons: "The steward wasn't very friendly and had a curt attitude when I had any requests for water and a refill of water. I didn't like that you needed the United app in order to watch in flight entertainment. That should be specified before getting on the plane because had I known I would have downloaded it to watch movies. Rather you MUST purchase the internet to download the app once in the air and that was just frustrating to find out an hour into a 5 hour flight. The lack of snacks. There is no variety, I had no idea what I was getting and the offerings they did have felt very restricted. Leg room was atrocious. Especially because we had no overhead room to store our backpacks which meant we had to place it under the chair in front of us. I am relatively tall so I wanted to stretch out my feet under the chair in front of me but they had to straddle my fat backpack and the gentleman who sat in front of me was very large and he kept kicking and hitting my feet underneath his chair."
Pros: "Staff were courteous and I greatly appreciate not being charged for a beverage!!!"
Cons: "The Denver airport was chaotic and the trains were totally messed up!!"
Pros: "United switched my seats and made me sit apart from the person I was flying with because they overbooked the flight."
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Cons: "One of the flight attendants with brown shoulder length hair was very rude to another passenger because the passenger only spoke Spanish. She was very nice to anyone who was white or good looking. Then the pilot said thanks for flying the friendly skies. Really?"
Cons: "The first leg of my flight, the Madison to Chicago portion, the flight attendant was rude and most unhelpful. We were flying a smaller play and my carry on would not fit in the small overhead compartments. When I informed him of this, and let him know I was getting off the plane to have my bag stowed he was very rude. When I returned back to my seat he made a snide comment to me ask well. The other 3 flights were great, flight attendants were great and no concerns or complaints."
Pros: "Connections were on time. Staff was nice."
Cons: "Wish I had a shorter wait in Denver. I had a 3-hour wait between my Las Vegas landing and take off for Omaha. Very tired."
Cons: "Did not get a receipt/mail of booking, had to call to make sure the flight was actually booked."
Pros: "Amazing flight to Dulles international Airport. The United representative came up and saw that I was traveling alone and upgraded me to first class. It was the first time I have ever flown first-class. I was excited I didn't sleep at all so I can take advantage of all the programming that was on TV. I'm so very appreciative of the flight because I could enjoy stretching my legs out and enjoying a comfortable seat. The very attentive crew allowed me opportunity to quench my thirst with countless glasses of water and to watch and keep up with my sports programming throughout the entire flight. Now it will be extremely hard to ever fly coach again. I have flown United the last couple of summers and I have been nothing but thrilled with their service and their staff. Moving forward United would be the only airline that I would care to fly. Thank you for everything and thank you for my safe travels!"
Cons: "Nothing at all. Everything was amazing. United is now my only option for air travel. Thank you for everything United. My business will be with you for the rest of my days."
Pros: "Personal are very good."
Cons: "They cancel trip many times! When i request the voucher for hotel because the plain dont wait the delay was very ruff to give the same."
Cons: "They offer no food on a 5 hour flight unless you want to pay extra money, they only gave one small bags of mixed chips, I feel on a 5 hour flight they should atleast give you something more then that. Also no movies on a 5 hour flight unless you use your credit card and pay, again on a 5 hour flight have something that you don't have to pay extra for."
Pros: "The flights from Vegas to SF are a great deal, and the flight's only about an hour ans a half long. Get any better than that."
Cons: "Provide Atleast water. Seats were terribly uncomfortable. No cushion and barely enough leg room to cross your legs."
Pros: "New plane but uncomfortable"
Cons: "Get beverage and snacks."
Cons: "I was delayed for 7 hours. This airline was the worst I have ever travelled with."
Pros: "Seats were fine as they were basic accommodations."
Cons: "There was a 90 mins delay which would’ve been a little more palatable if I didn’t have 2 small children with me, and if they could have offered us regular updates to plan accordingly such as bathroom breaks and feeding my kids. Having a 3 and 5 year old in tow is already a bit tough but there were no gate agents there to update us, and no one to offer exactly how long the flight would be delayed. All they could offer was they had to do some specialty cleaning since the plane arrived from Mexico. I would imagine they knew it was coming from Mexico so I’m also not quite why Frontier didn’t plan enough of a buffer to accommodate the necessary sanitation guidelines required. We were delayed 90 mins for a 45 mins flight. Then the already beleaguered passengers were restless and started arguing at the back of the plane about deplaning etiquette which I guess should go out the window when flying a budget airline? All in all a pretty poor experience"
Pros: "The crew was fine but the seats were horrible. I paid $67 for extra comfort and there was none."
Cons: "The seats"
Cons: "More Comfortable seats"
Pros: "The price was excellent. The crew was fairly friendly. And it was on time"
Cons: "More comfortable seats, reclining seats, visual entertainment no matter how short the flight is a nice addition."
Pros: "That I paid for an aisle and it was comfortable. The boarding process and that there was room for my handbag"
Cons: "Sadly, it's just Frontier. You see, they are just the worst airline these days. It's not that the service was bad, but everything about it is uncomfortable and smoothed. Staff are pleasant enough but it's super cheap and you get nickel and dime to death. You have to pay $3 for a water bottle. Airplane engine is always loud the seats are super uncomfortable and you may as well be sitting on a five gallon bucket. I gave them so so rating and I feel like it's the highest rating they could ever get. Definitely not the staff's fault."
Pros: "It was cheap, and the crew was nice."
Cons: "Those seats really suck, even for a 1 1/2 hour flight."
Pros: "Crew was very good. Flight very comfortable."
Cons: "Nothing. It was a very enjoyable trip."
Cons: "There were individuals who were not practicing mask safety. Several individuals used foul language 50% of of the 4hr flight. This was rather unfortunate because it was late and some of us had to work the following day."
Cons: "The seats are super uncomfortable. Imagine sitting on high school bleachers for hours at a time with no where to go and stretch. The tray table is no no bigger than my cell phone so what exactly am I supposed to do with it? They no longer offer any in flight drinks due to covid but they can SELL you a water! Water should always be given for free. What if there is a medical emergency and that individual doesn't have money??? What!! Sell water but not give it out. Please. Its all a trap to get more of my money. The plane was packed full despite covid. So they can't run the drink cart but they can pack the flight to capacity. None of this even made sense. I already dread flying but all of these little inconveniences make it even less bearable."
Pros: "The flight was delayed 5 hours and the staff made fun of the passengers and you have to pay for seats, suitcases and hand luggage apart from the price you pay with the package almost 200 dollars more"
Pros: "The flight was not crowded so I had a little room to spread out and even better, I was given a seat in the extra leg room section, row 3. MUCH appreciated. Aside from this probably one time deal. Yeah, Frontier nickel and dimes you for everything but I already knew and expected nothing less so you can't fault them for that."
Cons: "There is no distancing at all. Seats are hard as a rock and can’t recline."
Pros: "The flight wasn’t booked full and passengers were able to move seats and be spaced apart!"
Cons: "My experience was ver good. I think the Crew for frontier did a great job. There was so Many people checking in. They got everyone Throw check in and to there flights"
Pros: "My seat and the flight crew."
Cons: "You being on time."
Cons: "No me gusto nada"
Cons: "Frontier is usually good, not this flight. Dirty and packed full, not clean at all."
Cons: "Delayed both ways to start out. Got to the airport 2 hours early and the workers were not even there to check our luggage. Had to wait until 4:30-4:45 before checking luggage and going through TSA when flight left at 6:20. Delayed due to losing log sheet after everyone already boarded, $45 checked bag (ridiculous), no complimentary drinks have to pay $2.99, flight was FREEZING to the point where I couldn’t sleep and I didn’t sleep the night before, talked about their credit card for way too long like they were in dire need of your business, landed and had no one to bring the walkway so we could get off the plane. Very disappointed in this airline"
Cons: "I had a quick trip planned for a hiking expedition into the Grand Canyon. The day of my flight into Las Vegas my flight was initially delayed over 3 hours, then canceled entirely. I had to buy another ticket from another carrier. On such short notice the ticket was quite expensive. Then, leaving Las Vegas my flight was also delayed, this time for over two hours. Luckily the flight still went and I was able to get home. Obviously, you pay less money to fly Frontier (although baggage fees are quite expensive) and with that I recognize the seats are less comfortable and there are less amenities, however, the delay and cancellation added a lot of stress to an already short trip. I will think twice before booking tickets with Frontier again."
Pros: "not much"
Cons: "Plane review because of faulty warning light delayed boarding by 2 hours. This timing put us on a schedule of soooo many planes departing the day after superbowl which led to 1.5 hours "traffic jam" on runway for departure. Seriously Las Vegas? Upgrade your airport. Then when we didn't get the water we asked for, my cousin pressed the attendant button and got a "smart look" from the attendant which visibly annoyed my cousin. The attendant responded by pressing hard on her shoulder telling her to calm down. It was a stressful situation."
Pros: "Announcement made on plane was good. That’s about it."
Cons: "Crew members are like high school kids. I was on one of their over night flights. It got delayed 3 hours, but that’s not what bothered me. What bothered me was how unprofessional cabin crew were. Our flight finally departed around 2:00 am. Naturally most of us passengers were tired and trying to sleep. The light was out and I was ready to sleep. Well I was sitting one of the last rows where all the crews “hang out” and talk INCREDIBLY loud about stuff far from work related. They were screaming and laughing, and the party lasted until 4:10 am when the noisiest guy finally walked to the front of airplane. What kind of person can keep talking so loud when 23:00 flight get delayed 3 hours and all the lights were out and every passenger is being quiet? How inconsiderate is that? How thoughtless is that? And most importantly how unprofessional is it to work like that? I really wanted to tell those people to shut up but I was sitting in the middle and didn’t want to bother other passengers. You know, even if I did talk to them, people like that probably wouldn’t understand what they were doing wrong and I would waste my time anyway. So in conclusion, NEVER FLY FRONTIER. I’d pay whatever to fly different airlines."
Cons: "I booked a flight with them for the Thanksgiving holiday.... I was supposed to travel Wednesday 22 - Saturday to STLand back... I was IMMEDIATELY shocked by only being able to carry 1 personal item... When I found out exactly how small 45 centimeters was...I tried to cancel the trip & be refunded within 5-6 hours.... They told me to fill out a form & return it to them... THEY WERE SUPPOSED TO GET BACK TO ME WITHIN HOURS TO NOTIFY OF THE REFUND AMOUNT & NOT...I REPEAT NOT ACTUALLY CANCEL THE TRIP UNLESS I AGREED TO THE REFUND AMOUNT... I never heard anything from them! I just assumed it was just taking forever for them to approve my refund... Therefore...assuming that the flight was still booked...SINCE I never APPROVED ANY REFUND... I visited kiwi.com several times before the the trip & there was ABSOLUTELY NOTHING informing me of any trip cancellation... I went to the airport... Wasn’t able to board... Talked to kiwi.on the phone... Didn’t find out the trip was canceled until after the boarding was closed for that flight. Ceddrick Jonae firstname.lastname@example.org 415-322-9515 kiwi.com booking number: 4709776 Reservation number (PNR): MEUOOZ E-ticket: 984-7069682518"
Pros: "Flight crew was excellent. Other ticketing agents helped to ensure that we made the flight.... in spite of the uncaring one..."
Cons: "Seats are super uncomfortable and tight... First ticketing agent calls out our flight... last chance (we were starting the kiosk process) - I call out that we are Chicago flight. She rushes us to the ticketing agent at the counter (46 minutes to departure).... ticketing agent at counter says "You'll have to stand in line over there for the next flight... should've been here 45 minutes or more..." I make my case (loudly) that we ARE here in time, and that we will only be delayed because she is dragging her feet. supervisor comes over and does something; tickets spit out and we are off to run to the gate. Make it; but way out of breath; and there is still plenty of time to board the plane."
Cons: "At no time was I made aware during my booking that they were going to charge for a carry on. It ended up adding $75 to my flight. Paying extra for sodas and for your seats. Seats that made riding a city bus seem like first class. The plane seemed like they bought it at the used plane lot, it even made noises in Flight that sounded like they had to restart the engine. Flight attendants that were rude and unhelpful. I'd rather spend the extra $ for a more dependable/reliable airline that doesn't run their business a la carte."
Pros: "The pilot was extremely nice!"
Cons: "My husband was boarded last which is always awkward when going down the isles in an isle chair. You end up saying excuse me several times not to mention all eyes are on you. Not easy to sleep on the plane. Seats were not that comfortable. Not able to recline. We were towards the back and the flight crew had the bright light on not to mention they were talking about their experiences with other people on different flights. We had to wait for 20 mins for someone to come get my husband off the plane even after notifying the appropriate people. The Atlanta staff when arriving was extremely rude and unfriendly during a non-busy time. That was the worse experience we've ever had!!!"
Cons: "-The prices were misleading. We ended up paying an additional $200 for baggage at check-in that we weren't expecting and while we knew it would cost something, we certainly weren't expecting THAT much. -One of the crew members was extremely rude to a young child who had been so patient during our 1 hour delay leaving the ground after an engine failed to start. -We had no idea a meal was no longer included in the price of the ticket, but what was worse, basic drinks cost an additional fee now also. -I remember flying Frontier when they first came out. The seats used to be comfortable and every flight offered movies for purchase, but the seats on this plane had been stripped down to the basics and offered nothing. -The trip was a surprise for my Husband as a Christmas gift and I was rather embarrassed and frustrated with this portion of our vacation. We will not be flying Frontier again."
Cons: "You let the Las Vegas 10:10pm flight passengers wait all night, delaying an hour or so each time, moving us from gate to gate. There were no announcements, noone to talk to; families with small children had to keep getting them up to move them through the night. When the flight disappeared from the departure board, we contacted gate crew at another gate, we were assured we would be taken care of, that someone knew what was going on and we would get our flight out. Then we watched the 7:45 am flight to LasVegas depart while we all STILL waited for a plane and crew. When someone finally told us our flight was cancelled around 10:30am (over 12 hours of delays --- preventing us from driving to Vegas or from getting on another flight). We then waited in line for ~2 hours to re-book and another 1.5 hours to record that our luggage was lost. This was ridiculous. While all of the airlines suffered during the weather event that caused delays across the country, Frontier seemed to fall apart. (All up and down DIA Concourse A there were folks waiting for extended periods of time for Frontier flights, while across the aisle other airlines were departing on time or with shorter delays.) Noone communicated with us, noone seemed to care. Crew we did talk to seemed as frustrated as we were with the situation, short-staffing, and poor communication. I used to be a devoted Frontier traveler; I will never fly Frontier again."
Pros: "Seats were comfortable. Plane crew was apologetic."
Cons: "Disastrous bag drop off; passengers from cancelled flights clogged drop offs; took 40 minutes to leave luggage; overheard baggage clerk say "I need a break. I've worked 26 hours with barely a sip of water." Supervisor said "Look at the lines"; another clerk explained that many employees quit or didn't show up that day because of the way they've been treated by management; disastrous boarding; waited an hour at gate, then gate was reassigned; the new gate said Cincinnati, not Vegas; Cincinnati passengers told their flight cancelled until next day; after another hour, we had pilot but no crew; then, 45 minutes later we had crew; they said to form a single file line of 300; we did and waited 45 minutes; oops, no co-pilot so we sit down again for an hour; my Vegas flight departed Denver 3 hours late; I paid on-line for a seat and had to give up the seat because the plane had uneven weight distribution so I moved to get us off the ground; returning from Vegas to Denver, flight delayed nearly 2 hours; no explanation given; in Denver, we were told our luggage was at carousel #1 and only half was; the rest of us eventually found our luggage at #2; Is this any way to run an airlines?"
Cons: "Staff was rude, showed no empathy and showed a genuine lack of really trying to help. Claimed the earliest that could get on a plane to final destination was Friday (5 days). Said the reason was the flight crew had timed out but it took hours to get that answer and they could not help with accommodations. The only thing would be to schedule for Friday or give a full refund from what was paid for the entire trip. Took the full refund and booked a oneway trip on another airline for twice what originally paid for the round trip ticket. Worst experience with any airline. Ever!"
Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."
Cons: "I understand that a lot of flights are charging for snacks and drinks these days and calling it a la carte (to make it sound fancy enough to justify the expense), but it is ridiculous to be expected to pay $3 for a bag of pretzels or a soda on a flight. Hiding that cost in the price of the ticket gives a MUCH better impression than being on the flight and waiting for the long-standing cherished ritual of accepting your meager snack, only to find that you have to pay $6 for it. Between this and the overall discomfort of the seats (they didn't recline, so I couldn't nap), the lack of in-flight magazine (if I can't nap, can't I at least pass the time with a crossword?), the carry-on fee, and the fact that the flight crew reminded us four or five times that they were also the clean-up crew so we should help them out by not littering, it was the most uncomfortable of any flight I have ever taken."
Pros: "Flight was at a low price and convenient."
Cons: "Mobile app was not working correctly and a ticket agent helped me purchase there at a discounted price. On the way back the ticket person didn't help at all and said she knew they were having problems with the mobile app. Said she could do nothing and quickly gave me a customer service number to call. Wow that was really effortless. If you have an app to purchase at a lower price for carry on and it is not working then have a back up plan to help you customer get what is advertised. Like it was a bait and hook. Besides that everything else was OK."
Pros: "I paid a bit more and got one of the seats with extra leg-room at the very front of the cabin. Not only was it great to not have someone reclining so far into my lap I couldn't read or do anything else, but the dividers between the seats were comfortable."
Cons: "The staff on my flight out was excellent, the one on the way back was okay. I had someone two seats away on my row who not only slugged down three vodkas in a row once we were in the air, complained about his lack of leg room, kept using the seat between us as part of his personal space and generally made himself obnoxious to me while the staff did nothing to help, but they offered to sell him more alcohol on their return pass. It wasn't as bad as the trip with the drunk white rapper who rapped at me all the way back from Vegas once, but I do wish the staff had encouraged him to move or allowed me that opportunity as the flight was not full. I do hate having to pay for a carry-on as well as a better seat, especially when some people were carrying on oversized bags and space was already very limited even though I boarded in Zone 1 and my luggage and purse were both stored several containers back and the staff did nothing to help me retrieve either after landing."
Pros: "Prices we're good. The on flight staff was friendly, it's unfortunate that you have to pay extra for non alcoholic drinks and carry on bags. Gone are the days of cheap flights AND honey roasted peanuts. But I guess that's the trade off for cheap airfare now a days."
Cons: "On our departing flight my husband and I had gotten us and our 4 kids up to the gate only to realize I had forgotten to add my lap child to my ticket. I get that it was not convenient but the lady was very short and rude and angry with us, she treated us like complete idiots. While it was an unfortunate thing to have slip my mind, it happens! I was bound to forget something when packing and prepping for me and 4 kids to travel. We offered to show our post on Facebook when our daughter was born as proof of age. But she gufawed that ridiculous idea. Because obviously we could have set up fake accounts and hacked the dates to make it look like our kids was under 2!! Really!?? A social security card doesn't even show birth dates. Anyway, the whole charade left us feeling very embarrassed, frustrated and like we were criminals or something. She handled things very unprofessionally and showed us no empathy whatsoever. She told us we would not be allowed onto our return flight without a ss card or birth cert. Which we got when we reached our destination. Upon boarding for the return flight the workers were great. They let us right on the flight and didn't even ask for the birth cert. or anything. They used common sense. Which is what I wished this other flight attendant had more of."
Pros: "The flight attendants were very helpful."
Cons: "Other than paying for the actual ticket, which was NOT cheap (approx. 40% more than getting there AND it was a "red eye" to boot) everything else was an "add on".....pay for "carry on", pay for seat assignment, pay for coffee......everything was extra. On top of this, most of the seats did not recline and had very little padding.........I guess you could pay for reclining seats. Although the Exit seats were empty, you could not sit in them unless you paid for them. My wife's reading light did NOT work.......I guess she didn't pay for the light!!! The flight attendant apologized and said it's been on a work order to fix and offered to provide another seat ONLY for her!!! I'll NEVER fly Frontier again."
Pros: "Liked the price of the tickets, but boarding the plane was so stuffy it activated my breathing issues and I coughed from it for the entire flight. The flight to Las Vegas was fairly well. The return not so well."
Cons: "seriously the airlines charge for what is normally complimentary beverages, carry on luggage and take advantage of first time elderly flying. oh and our flight I had this man behind me kicked my seat the entire flight, I would finally get almost asleep and the moron struck again. And I am the bad person. I believe the pilots may want to spend a little more time learning to descend more slowly to provide comfort to passengers if that is a concern. Descending quickly hurts customers with sensitive ear canals."
Cons: "I won't fly Frontier again. The fact that we arrived into Colorado Springs 5 1/2 hours late wasn't the issue, as weather cannot be helped. But it was the lack of organization in the face of adversity that aggravated all the customers most. I would think a prestigious company like Frontier would have a better Plan B, than to unload us all in DIA, not allow us to retrieve our bags and find a faster way home, wait for a new flight crew, wait longer for a new plane, and once re-boarding to wait even longer because bags had never been loaded onto the new plane and there was no ramp crew. A shuttle to Colorado Springs would have been three hours faster. Think outside the box. Our patience was indeed tested."
Pros: "Can say I liked anything really"
Cons: "Staff was horrible! Customer service did anything but customer service. They had a "too bad so sad" attitude towards customer. Arrived 12:35am for a 1:19am flight and was denied check in because supposedly counter closes at 12:30am. So I was denied entry for 5 minutes? I had to pay a taxi, extra night at hotel then a fee for rescheduling flight. Ridiculous, NECER flying Frontier again! Even if tickets were free! I booked/found flight on kayak app. I would suggest kayak remove them, experience was so bad that negatively effects kayaks reputation too. Also, every other airline provides complementary beverages and snacks, NOT Frontier. Also free bag check? Nope frontier charges everything! Even a carry-on which is free everywhere else. Absurd, truly worst flying experience EVER!"
Cons: "Flight was late for boarding. No updates were given as to why or what was going on. The gate agent looked like she had a miserable day and did not offer a customer service attitude. Once on board the seat didn't recline and was hard as a rock, not ideal for a 4 hour flight. The flight attendant (Christine) was short tempered. Crew lacked basic soft skills. This was the first and I am pretty sure the last time I will fly on frontier. While I appreciate the low fares I did not expect the low level of customer service or all the extra fees that are tacked on for seats, checked bags and a drink onboard."
Pros: "I tried really hard, but I can't think of anything that I liked about my frontier experience."
Cons: "There was nothing about any part of this experience to like. When I made the reservation, I accidentally hit the wrong date button and did not notice until I received my email. I contacted customer service immediately, the rep. Was extremely rude and charged me an additional $200 on my ticket to move it to the next day. He charged my Card and did not make the changes. I received an email stating, no changes were made to my Itinerary, it still had the same wrong date, but my credit card had been charged the $200 fee. I called back and got a more helpful person, but was told to contact the flight insurance company, I purchased, to discuss refunding the additional charge. Not only do you pay for your bags, but you pay for your seats, your beverages, your snacks, and your mistakes. I guess that's how they manage to keep costs down. But then again, you get what you pay for!"
Pros: "Prompt departure"
Cons: "Arrival at airport we had a long wait as another plane was parked at the terminal and the plane was quite hot at this time but my main issue came when we then had to wait a further 60 mins at the baggage collection waiting for luggage to be taken off the plane. There was no explanation given for at least 40 minutes and then when the baggage finally arrived my suitcase had be handled in such a way that it arrived on the belt split open with half of my luggage going around the belt which I had to ask other passengers to help me gather my belongings. Everyone around was shocked an surprised and didn't understand how my suitcase could have been damaged so badly and how it was allowed to come up the belt in that state I don't understand."
Cons: "I checked in at a kiosk and had a carry on. Did not realized they charged for a carry on piece of luggage. On the first leg no issues, however on the second leg trying to board in Denver they stopped me while trying to board and said I needed to pay for my carry on. I said I didn't have to on first keg. They didn't care and wanted to charge me double $60. That is totally unacceptable to double the charge because I was paying at the gate. They held up the flight to collect this double fee. I will never take Frontier again."
Cons: "5 days before my flight I went on Frontiers website to buy a seat. I had picked 3A because it allowed me more leg room and a reclining seat. I stand 6' tall! I was gladly to pay the extra cost for the extra comfort. I was having trouble with their website so I ended up calling customer service to complete my transaction. The customer service person said he completed my transaction and seat assignment and would send me a confirmation, soon. The night before my flight, my confirmation finally arrived with the wrong seat. My seat had been changed to the bulkhead with no leg room at all. My original set was sold to someone else. I feel this was very unfair and I should receive a refund. I ended up moving into a row that didn't recline but it had and area under the seat in front of me to at least stretch out a little. Those seats were less expensive. I should have received what I paid for and nothing less!!!!!!"
Pros: "The team at LAS was pretty good about keeping us informed of delays."
Cons: "left to sit on plane for the same amount of time as the flight itself. Why wasn't a shuttle available to deplane us since there were no gates available? Perhaps there's some federal regulation against this, but if this is the case, communicate that. we were already delayed due to weather. I was skipped when refreshments were served. One of the flight attendants (older black woman) had a condescending demeanor (excuse me young man - in a negative tone to another passenger - what are you doing) and did not smile. They did not offer water or other refreshments during our 1.5 hour wait on the plane for a gate until a passenger spoke out to the entire plane who then cheered her on."
Cons: "Delays!! Terrible customer service, they didnt care, had a "oh well" attitude. Because of a 6 hour delay in vegas we missed our flight out of denver and was told we would be placed on a flight at 110 pm but when we got to denver we had to wait till 1145 pm to leave. We both missed work. We received a room voucher in denver and when we got to the room had to give them a credit card then were told we had to check out at 11 am that same day and it was 6am when we checked in. Still had to spend over 12 hours in airport. Very unsatisfied and disappointed with the whole experience!!!"
Pros: "The flight was on time and early to arrive."
Cons: "The seats are some of the worst I've experienced. I sat next to a grown gentleman and pretty much had half his body in my seat. My son thats 12 fits perfect but not adults"
Cons: "Flight was too crowded. No social distancing. The booking gave the impression that middle seat were blocked, but there were not. Everybody got up when we landed."
Pros: "Nothing! I do it because I need the flight in that moment."
Pros: "Crew was very helpful and made the flight quite enjoyable. Would use again."
Cons: "Flight delay which they promised a $50 voucher, have yet to see it though"
Cons: "Everything, Spirit is the most poor airline"
Cons: "Nothing the flight was the most uncomfortable thing I have ever been in"
Pros: "My flight wasn’t delayed"
Cons: "Everything, I would not willing fly spirit"
Cons: "I prepaid for a checked bag. I thought I should get that refunded because I missed my flight. I was running late and there was a line to check the bag and then missed the flight."
Pros: "Nothing was enjoyable except the price, but JetBlue it ten times better for only a tiny bit more."
Cons: "The cabin was out of control. People were running around, cursing, not wearing masks. The crew did nothing about it. The seats were wildly uncomfortable. There was no food, no entertainment, no comfort. I will not be flying Spirit again unless they're my only option."
Cons: "I was charge 55 dollars for a backpack cause the side was to long which it was the 2 wheels the backpack has. I don't think that was fair. I now know to use your airline."
Pros: "The crew was fine. The seats wear not comfortable"
Cons: "During Covid they did not take temperatures before boarding the plane. This should have been done."
Cons: "The plane was not clean. It was an 8:15 am flight. It should have been pristine."
Cons: "Last minutes extra charges"
Cons: "Very cost efficient, but comfort is an issue. Amid the pandemic we are in, the flight was completely full. And though face masks were required, people are too close to one another. I guess that is the choice we make as individuals though..."
Pros: "321/5000 Absolutely nothing, it was my last time using this airline. They charged me for the suitcase and other people did not; from wanting to ingest something until water is charged, the area of the seat dirty, tray where you have to put the food dirty (I have photos). Completely disappointed, she believed in the reputation of the company."
Cons: "Equality ... we are all going through a bad economic state. Hygiene in this situation has to be stricter. The Covid 19 is not a joke, many people die in these situations, we make many trips for work that we expose ourselves."
Pros: "Terrible! The worst experience in my life."
Cons: "Nothing, the airplane and the staff totally disaster."
Pros: "Nothing... the passengers were nice."
Cons: "It was horrible! I won’t let any of my friends use Spirit air. I had to pay 55$ for a carry on. I wasn’t even carrying a purse. I was told after I paid 55$ and they took my bag I could have pre- checked my bag for less! I had to pay for my seat!!! There were no screens, no outlets, no WiFi, and no snacks without a charge. On my return The Spirit website did not indicate gate changes as the gate changes. I prechecked this time, 3 hours early and the plane departed 40 min before departure. The screens at kiosk did not indicate changes to flight time or gate change. I wasn’t even called!!! I missed my flight. The staff gave no help for hotel or shuttle. I was to sleep 12 hours for n Next plane and my bag was on first plane. My original flight of $249 to Vegas was $349. Plus hotel 129 plus $40 for extra night stay and Uber."
Cons: "My flight was delayed for 2 hrs. The attendant said the flight would flight out of gates 21 or 22. They weren't sure at all. Then the plane was sitting in 22 when I noticed that the time to depart was in 10 min. I got up and walked over to the desk. To only be told that oh that plane departed 10 min ago. Depated???? It's still sitting there at the gate. I was then told oh it switched over to gate 25. The wasn't an announcement at all. For that so I missed my flight and was sitting 20 ft from the posted gate of 22 and it was switched from 22 to 21. Them back to 22 and then flew out of 25"
Cons: "Our flight was delayed and we missed the connection even though we were told that the connecting flight was waiting for us. The only options provided were to wait until Tuesday (it was Sunday) without a Hotel or to receive a reimbursement and find another flight by our own. We had to buy a ticket from another airline. The reimbursement received was not even half of the amount paid or the price for one way ticket to that destination. We received a $50 voucher that expires in 2 months. No one from that flight wants to travel ever again with Spirit. Customer service was awful."
Pros: "Literally nothing"
Cons: "Spirit emailed me 12 hours before my flight telling me the flight had been cancelled. No call, just an email - and it was sent after 8pm, so it was lucky that I was checking my email that night. I called and they said they wouldn't be able to get me on another flight out until a day and a half after my original flight, so I ended up just cancelling the flight entirely and buying one on another airline. It took me 2 phone calls (2.5 hours each) to get Spirit to issue a full refund. The worst part? The flight wasn't cancelled. I found out from someone that had been on an earlier Spirit flight that was also cancelled that I had been booted off the flight so that they could rebook people from their flight. I looked on Spirit's site and sure enough the flight had reappeared and was accepting reservations. Absolutely unacceptable to lie to your customers and just boot them off of flights where they had paid for checked bags and seats in favor of other customers."
Pros: "Enough storage space on board for the carry on bin."
Cons: "Unfortunately, Spirit Airlines has demonstrated a very high level of unprofessionalism delaying its passengers, not only for this flight but for the past few months, which seems from the news, and it has become a trend in their behavior. I am a graduate from Eastern Michigan University College of Aviation, and I am ashamed to say how some companies have become a disgrace because of the conduct that they are setting in the industry by portraying this behavior. Very poor. Nothing is more valuable than time that gets wasted without reasonable cause. I remember a great quote once when I worked in the auto industry that says " It is easy to loose a customer, but its ten times harder if not impossible to win that customer back.""
Pros: "The ride was smooth and shorter than expected"
Cons: "all the hidden fees... The luggage was $52 for a carry on which is totally ridiculous. On the flight no snacks or beverages were complimented and the one soda that was had to split between the 3 passengers in the row the staff on the flight were also extremely rude and not pleasant at all. Messages over the loud speaker where not clear and very unprofessional almost as if were were on a ride at a carnival. A family of 3 were seated separated and the flight and were lucky enough to have another passenger trade seats and the staff yelled at them it was very sad. Also i was charge and international charge on my credit card for making and international purchase needless to say i will never purchase another flight from spirit"
Pros: "We boarded about 39 minutes late, but once the boarding process started we moved quickly and took off within a pretty reasonable time frame."
Cons: "Flying Spirit airlines you know the extra charges are around every corner. We may have saved slightly on the price of the flight, but easily made up the deficit in the cost of bringing a bag in the flight. While paying the $55 to carry on a bag the kiosk informed me that I could have saved money if I had done this online earlier. I had actually tried to do this earlier, but after 4 failed attempts to create an online profile (required) to check into your flight, I gave up. This airline also doesn't email you check in information as every other airline will. The plane itself, while successfully and safely flying us home, was old, very noisy and very bare bones as if it was a hand me down from another airline. Not knowing I'd have to pay an additional fee for something as simple as water, I sat through the flight without a beverage, which isn't horrible just annoying when the airline's main selling point is that it is less expensive than its competitors. in the future I'd rather pay more from the start."
Cons: "My $318 flight turned into a $500 flight. I will never fly Spirit again! Also, they changed our gate 3 times and as a result our luggage didn't leave with us. It came in on a different flight the next day. I paid $50 so they could lose my luggage. Also, check in was really slow! No communication, I stood in line for 15 minutes only to hear someone say something about a cancelled flight, so I asked if this was a "make up" flight. And it was, no notice or signs or anything. I almost missed my flight."
Pros: "Nothing. Honestly. I'm not even exaggerating."
Cons: "Where do I even start. First off, everyone who does regularly fly Spirit (which is sad), knows that it gives you the absolute bare minimum. It has uncomfortable air crafts, no entertainment available whatsoever, makes you pay for carry-ons, makes you pay excessively for checked bags, makes you pay to pre-select where you're sitting on the flight (so good luck if you're flying with someone), makes you pay for ANY snack/drink at all on the flight, even water! So as "cheap" and amazing of a deal as Spirit SEEMS to be, it really isn't all that cheap after you pay all these additional fees. But all of that you already know if you fly Spirit. What you may not realize is how horribly unorganized they are. My flight TO my destination initially (when we actually had the flight) got delayed three times, and drastically by hours. Our flight home (the one I'm technically supposed to be reviewing right now) was delayed, delayed, and then completely cancelled. Completely cancelled. The reason? "Construction." Excuse me, Spirit, but airports do not have surprise construction. If construction was inhibiting you from landing your planes, you would have known that far in advance. Also, sure they reimbursed us, but that's it. No vouchers, no coupons, no extra money to put towards a replacement flight. In order to leave, we had to pay HUNDREDS of extra dollars for a different flight, especially since Spirit had told us so late after delaying us so many times and the only flights that night were booked or literally triple the price of our initial flight. It was horrible and so stressful. Would never recommend Spirit to even my worst enemy."
Pros: "I left the plane and vowed never to travel with them again. I travel a lot and they are the worst in terms of addons, trying to penalize by price, (not cheap) unless you have no reason to take luggage (like a meeting where you need a change of clothes There "basic" is cheap if you need nothing else, but when you start checking luggage at $50 a suitcase a round trip of $100 any bargain is soon gone. And some of the staff (the stewardess outbound from Baltimore is Ok. But they changed planes and the bigger seat I paid for was not available. Getting a refund required checking several times. Most said they couldn't do it. The final person in Baltimore, was "lounging: against the counter". Grabbed by ticket ungraciously. Was clearly irritated that I had a refund provlem that she "had" to deal with. No smile, NO NO For the uninitiated flyer they may work. If you don't know what else is available at what price and if you read there advertising and treat riding with the like voting for trump (believing all untruths) OK. Just not for me who is an experienced flyer. I had heard Spirit was bad from others who said they would never ride with them again. But I gave them one chance--they blew it. Anne"
Pros: "Nothing special about this airline, they nickel and dime you for everything!"
Cons: "Flight attendants were not helpful. Seats were uncomfortable, and patchwork, as in they rarely matched (I feel as though due to the rough nature of most of the flight, it is possible this older plane had older parts on the body and elsewhere). They did not know how to deal properly with a drunk and disorderly passenger who threw up all over the window, seat, and floor seconds before take off; flight had to be delayed for removal of the passenger and clean up (the cleaning crew was the only good thing), but the flight from Las Vegas to Baltimore (red eye) had an odor of leftover vomit and bleach. I sat next to this area and there was no option given to me to move from that seat (meanwhile, they allowed people behind me who were not impacted to move to open seats in the front of the plane). NEVER FLY THIS AIRLINE!!! SPEND YOUR MONEY ON A MORE REPUTABLE AIRLINE!!!"
Cons: "I chose this airline because it had the lowest cost....I thought. Then when I went to check-in online I discovered that I would have to pay extra for my seat. Not just preferential seating, but any seat. And since I didn't check in until a few hours before boarding the only options left were $18 seats. The airline website said that I didn't have to pay for seats and they'd assign them when I got to the airport, but there was no guarantee I'd sit next to my husband. Will never fly this airline again for that reason."
Pros: "ONCE i got on the flight. The actual crew members were lovely. Very personable. The plane was clean. Comfortable. Theer was no entertainment. No tv working anyway. But i was fine. IT WAS EVERYTHING THAT HAPPENED BEFORE MY FLIGHT THAT WAS HORRIBLE>"
Cons: "Not only would i NEVER reccomend Spirit. I will be writing about how highly UN satisfied i wa with Spirit and i will HIGHLY discourage anyone of my readers and listeners on air to ever use Spirit. My first encounter was in Baltimore when the woman behind the counter argued with me until i missed my flight. Then when i explained i lost my credit card and HAD to get on the very next flight ( that she made me miss being rude and disrepectful ) i called my husband so he coudl give her our credit card toi book the next flight. She purposefully sat the phone down and waited on others. Then she let him give her all of his information and said Oh Well you have to call reservations. By the time he got through i missed that fligth too. I did not use Spirit that day ! Coming back theer was again a woman working for Spirit at the airport who again was rude and ignorant. She argued with me that i could not take my purse and my carry on bag on to the plane. I have been traveling business for over twenty five years. YES I CAN. AND I DID. Howevr not before she laid her hands on me. When i tried to walk away from her combative behavior. She grabbed my arm. NEVER will i ever say a nice word about Spirit. NEVER will i not try to telkl as many people as possible about the horrible people you have representing your company. They are the First Voice. The First face They are the ones you have chosen to be the FACE OF SPIRIT. You They are highly UN qualified. Most certainly NOT personale, polite , or professional. SMH. Absolutely DISGUSTING."
Pros: "I liked that the flight was a very good price."
Cons: "What I didn't like is that after I bought the ticket, I learned that I had to pay for a seat, I had to pay for checked bags of course, and I had to pay for carry on bags. What!?! About $150 for one checked and one carry on both ways.....which means I didn't really save any money on this "cheaper" flight. One more kicker is that I travel using my TSA number and SPIRIT airlines doesn't have an agreement with the TSA for their travelers to use pre-check. Wow. i wished someone had pointed out all the extra fares and fees"
Cons: "Horrible Horrible airlines. First airline that I will make it a point to never fly again. They obviously are nickle and dime-ing everything, but more more predatory than that. Was warned by many on how to avoid this, but still ended up with $140 in extra fees and spent 30 mins on the phone to a foreign customer service line. Spirit changed the gate 20 minutes before boarding but kept the electronic signage same, so people arriving on time waiting at the original gate and missed their flight. With some repeated experience you may be able to to learn minimize you losses but honestly it is not worth this experience again. And if you search online, you will notice that this is a common experience with Spirit."
Pros: "Nothing at all. I can't think of one good point to say. Maybe I would say the price, but considering how bad they were, it's not worth it."
Cons: "First, the cancelled my flight and didn't contact me. I found out because I was checking the flight status. When I called them, they gave me 2 options: get a refund or flying on the next day. I had book a hotel for that night and had plans for early morning, so I got a refund. Before deciding that, I asked if they could put me in another flight, as I had seen that other companies were flying to my destination. They said "no, because the flight was cancelled due to weather". The weather was bad in Florida, and I was leaving from Baltimore (Maryland) to Las Vegas. My route didn't have anything to do with the weather. I know the plane that was going to take me to Las Vegas was stuck in Miami, but still, that's not my problem. If I was flying to or from a place with bad weather, I would be the first to cancel the trip. The weather didn't have anything to do with me. They gave me that excuse just because they didn't have another plane to fly to Las Vegas. Then, I got a refund and bought tickets from another company, and I spent 200 dollars more (per person, total of 400 dollars). If there were other companies flying the route I wanted, why Spirit couldn't? Anyway, that was the first bad impression. The second was on my way back home. This flight was also through Spirit. Back in September, when I booked the original flight, I saw they charged for carryon luggage (which is outrageous, in my opinion). I paid the fee to be able to bring a carry on with me. However, when this flight was cancelled and I booked the other one, I didn't see anywhere saying that I would pay for carry-on. Also, since the price was so much more expensive than before, I assumed carry on was included. To my surprise, when I got to the airport, it wasn't. I explained everything I wrote here to the attendant and to the manager, and none of them wanted to waive this fee. I explained how Spirit made my trip so stressful, and asked if they could understand that. No, they couldn't, or wouldn't. In the end, after a long discussion, they gave me a 25% discount in the carry on fee. As the cherry on top: there was only one person taking care of boarding, the flight attendant didn't care to explain the procedure for people in the exit row, I didn't see any food or drinks being served (though they passed 5 or 6 times with a garbage bag for trash... And no one had trash to trow away... It's a possibility that I slept, but it's odd anyway), and finally, their seats didn't recline (for an overnight flight, that's no joke). As I said in the beginning, I won't fly Spirit again, ever, no matter how much cheaper their tickets are."
Pros: "The Pilot got us home safe and sound and quick..That was important"
Cons: "Now for the my feed back, Spirit airlines yes offers the best rate on some of your flights because both of your inbound and outbound flights were FULL so I would say 60% of your customers were happy, but not to offer your passengers a cup of water is crazy. You make lite of some of the things you do because of your low cost. but its about customer service. Seats don't recline? Why so that you can get more passengers on a plane, no entertainment, and half of a tray table. It sounds like its all about the money on your end of the business not about the customers.. Really its ridicules the cost for EVERYTHING! boarding pass, cut in line, seats that don't recline, oh and carry on bags.. I just think as a BIG CORPORATION you could do better for your customers. So hopefully you will take some of these things into consideration. I think about how your passengers feel. Top it all off had to wait exactly ONE HOUR TO RETRIEVE YOUR BAGS..."
Cons: "The staff was rude from check-in to on the plane. The charge for my suitcase and weight of bag was ridiculous and never have I ever paid that much for a suitcase. My bag came back broken and open and I am missing few things from that pocket. I am very disatisfied with your team and my customer service and extra fees. I will never fly your airline again and could have definitely flown cheaper with a different airline. I believe you should put in bigger and bold type that people can not include purse as carry on and backpack because I had to put my purse in my bag to check it which meant my bag weighed more costing more. My flight was more than an international flight which is absurd. Your website should disclose that information more clear."
Cons: "Everything! Staff and crew delivered the worst customer experience of my life on any flight I have ever taken. They looked like they hated being there. The staff at the front desk was rude and not helpful at all when I printed my boarding pass. The crew was not welcoming and did not greet anybody. The seats were hard leather, did not recline, and were sticky. The flight was extremely bumpy and felt like a roller coster. It made me feel sick and I almost thought we were not going to make it back home at one point. There was no food and no entertainment. My flight was delayed for 1 hour, and they notified me a day in advanced. They couldn't have fixed the issue in 24 hours? I'm never flying SPIRIT airlines again!!!!"
Pros: "I am Physian, I arrived at Oakland airport at 1pm for my flight at 1:47pm, I could not print my boarding pass because of a stupid policy that states 45 minutes is the cut off. After a humble plea to the staff who were really sooooo rude especially the supervisor Maria, they told me there is nothing they could do. I was so disappointed cos I was meant to be on call. I had to but a last minute one way ticket with south west that was boarding in 25 minutes. ...experience was like night and day, better and more courteous staff. Anyway,I will never fly Spirit again. It's not worth it."
Cons: "Spirit is a low cost, low class airline that works only in a situation where no other carriers can be used. The front desk staff are so-so and the internet website never works correctly. Their IT department needs fired and the website needs completely redone. Patience when working with this airline is very necessary as you encounter many frustrating roadblocks. Seats are so close together that the other passenger is all over you. If the adjoining seat has a larger passenger as in my case, this passenger will make your flight absolutely miserable."
Pros: "I fly Spirit when I need a ticket within 10 days because the price is always the cheapest."
Cons: "On this flight, I received an email saying the plane was delayed. When I got my boarding pass at the airport, it had the original time with no delay, so I checked the departure screen and it said delayed. The gate also said delayed BUT they were loading the plane at the original time. Most of us get on the plane before the door closed but we were unloaded back to the gate after 20 min because the plane engine had an error light that wouldn't turn off. It ended up being delayed 1.5hr. These things happen but it just makes the uncomfortable Spirit flight (I'm 6'3" and don't fit in the Spirit seats very well) that much worse. I didn't buy food or entertainment so those star ratings are not applicable to me."
Pros: "Not a thing."
Cons: "The bathrooms still didn't work even though it was a new plane. The seats didn't recline and there wasn't even a tray to put your things on. Not that we could get a complimentary beverage anyway. I had to charge a $3 Dixie cup of water. What a waste. Oh and they don't have barf bags, so don't be alarmed when someone throws up in the aisle. And when they do, because someone did on my flight, don't expect the flight attendants to know what to do - there isn't a protocol. They dumped coffee grounds on it and just left it there because they didn't have anything to clean it up with. We flew our entire redeye with the lights on with no bathrooms in seats that didn't recline, nauseated from the smell but too broke from all the other fees to be able to afford a drink. This airline is a ripoff."
Pros: "The best part was the low fare I found through kayak for a one-way trip from Vegas to San Diego."
Cons: "I didn't like the people sitting behind me and the older gentleman flight attendant had a sense of humor that was a bit off-putting for me personally. Maybe others enjoyed it, but not my cup of tea! The flight was initially delayed upon arrival by at least 30 - 40 minutes. No assistance to be found at the gate. Then an additional 20 or so minutes delay after all had been seated for two passengers, one of whom could barely walk straight. These two kept the entire plane waiting only to get off before take off. REALLY?? What a cluster. Will not be flying Spirit again."
Cons: "My return flight ticket was cancelled because I did not take the initial flight to Las Vegas. I booked a different leaving flight from Boston because of a job interview and when I showed at the airport to make my return flight booked through Kayak on Spirit , I found out my ticket was cancelled. I was forced to purchase another ticket from another airline. This was concerning since Kayak sent me a reminder about my flight to tell me the flight time had changed. Horrible Customer service at Spirit. The guy i spoke with at the customer service counter said it was not his problem and walked away."
Cons: "I had never flown spirit before and I will never fly with them again. First off the pricing they advertise is completely misleading. I purchased my ticket thinking I was saving some money compared to other airlines to only find out that they slap you with a million other fees. You need to pay to bring a carry on, you need to pay for non-alcoholic beverages even water. By the time all of these added up and I was in the middle of my flight sitting in not to mention the most uncomfortable seats with no leg room and no ability to recline for over 5 hours, the total cost was equal to if not greater a flight on my usual go to airlines, American/US."
Pros: "Absolutely nothing."
Cons: "Their customer service is horrible and virtually nonexistent. They charge for everything including water. I boarded a plane scheduled to take off at 1:30 from Las Vegas. The plan pulled out to the runway and sat there for two hours while maintanence attempted to fix the broken emergency exit lights. After waiting for two hours on the runway the plane proceeded back to the gate. Where we say on the plane for another hour, while the crew constantly reassured us the problem would be fix momentarily. During this time the air conditioning was turned off in order to reboot the whole computer system and being in Vegas the cabin got very hot. I got up and asked the flight attendant and she refused to give me a sip of water. After that hour we were taken off the plane and forced to wait for another hour and a half with only one customer service agent to address passenger's questions. The only answer she could us was "I don't know any details I am just the middle man". Eventually the plane arrived in San Diego 5 hours late. By that time I had already missed the ceremony of a wedding in which I was a groomsman. I got off the plane and rushed to get my bag from the baggage claim only to find that my bag was not there. I went to the spirit help desk in San Diego and nobody was available. So I called spirit customer service in Las Vegas 3 times in a row before a human answered. I was told there was a mix up and my bag was left in Las Vegas. After the whole ordeal of the delayed flight and missing bag. All I was offered was a $50 voucher good towards a spirit airlines. I refused the offer as I would NEVER fly spirit even for free."
Cons: "Since I ordered through kayak I wasn't allowed to add additional bags. This cost me quite a bit more money. Then I called prior to online booking and the customer service agent was horrible. Deceived me into to pay more money for bags. She was also very rude and not helpful at all. This was a horrible experience. I am not even going into the flight. I was seated next to someone that was probably close to 400 pounds. He spent most of the time in my seat. Now I am sympathetic to obese people but Spirit should have placed him in one of the two seater rows or something like that. It was an absolute miserable experience."
Pros: "I liked nothing. Spirit airlines low advertised prices are a scam. Will probably be contacting the better business bureau in the future. Pay for a seat assignment? Never heard of that. 40 pound weight limit? Never heard of that. They charge you then up charge you then up charge you again. No plug ins on board for your phone or wi-if device? Heck, no wi-fi or any connectivity to the world below. So yes your phone will probably be dead when you land. My $250 round trip ticket ended up costing me $250+42+55+14+8(1st leg)+$160 flight change plan+42+55+14+snack price(tomorrow). Spirit airlines should just mug me next time it'll be quicker and less painful."
Cons: "I liked nothing. Spirit airlines low advertised prices are a scam. Will probably be contacting the better business bureau in the future. Pay for a seat assignment? Never heard of that. 40 pound weight limit? Never heard of that. They charge you then up charge you then up charge you again. No plug ins on board for your phone or wi-if device? Heck, no wi-fi or any connectivity to the world below. So yes your phone will probably be dead when you land. My $250 round trip ticket ended up costing me $250+42+55+14+8(1st leg)+$160 flight change plan+42+55+14+snack price(tomorrow). Spirit airlines should just mug me next time it'll be quicker and less painful."
Cons: "Their web-site is horrible! Tried multiple times to get my bags pre-checked and seat selected. Never worked. Refused two different credit cards that worked fine at the airport. But at that point I was charged extra due to the delay and needing to have things handled by a counter person. Also had trouble getting my boarding pass printed. The web site kept circling back to the same "Print your boarding pass" page. Tried calling customer service. Was routed through a maze of choices that never offered talking to an actual person. Finally found a way to trick the system and couldn't understand the accent. Will never fly Spirit again if there is any other choice. Hassles are not worth the potential cost savings."
Pros: "There was nothing enjoyable about my return flight."
Cons: "We boarded 2 hours late. When I would ask the customer service representative at the gate how much longer I would get an attitude. When we actually boarded the flight attendant was rude and pushy. They were more worried about getting your other spirit employees on board first ( non working employees that were just hitching a ride). I asked three times for a water when we took off(still waiting on it). Whomever controls the air conditioner on board had it way too high. As everyone around me was sweating. I and people around me asked several times regarding this. So for a 4 hour long flight it was not enjoyable at all."
Cons: "This trip was lousy. The ticket taker called everyone up to board 45 minutes early and the plane wasn't ready to board. The on board process was lacking in courtesy. The seats are WAY too narrow. I had an aisle seat and the stewardess knocked me in the head every time she passed which was over 30 times. The pilot announcements left me concerned for my safety. The flight attendants were required to yell annoying advertisements for 15 minutes even though the flight is only 75 minutes. And some weird teen sitting behind me kept putting his head between his knees and head butting the back of my chair. Flight crew couldn't care less. The best part of the flight was getting OFF!"
Pros: "Nothing good to say about this airline... I tried to come up with something positive to say but I'm just at a loss."
Cons: "This company is the worst from trying to check in online and having to become and frequent flyer just to be able to check in for my flight been trying to get a seat next to my friend who is booked separately in finding out if you want to choose your seat you have to pay extra. So when I went online to choose and pay for that seat I still ended up with a seat not next to her and was told that I never picked the seat.uuuummm....yeah... I did... doing the online check-in is pointless because he still have to wait in this incredibly long line .. they charge you for a carry yup and if you don't pay for it by a certain time then they gauge you and charge you $100 for a carry on. and I said to one of the "customer service" reps and I use that term loosely ... how is this company still in business?! you might want to look for another job.... there were two rows of empty seats in the back of the overnight flight which was incredibly long and uncomfortable however Airline attendants would not let anybody use any of those seats. And were incredibly rude about it at one point this thug of a flight attendant starts rudely and loudly telling is for older women who did not speak English to put on her seatbelt he clearly did not understand what he was saying and he just started seeing it louder and louder and louder instead of just helping herhe was very nasty about it . Never...again. ..."
Pros: "I disliked everything about my experience with Spirit."
Cons: "Your website doesn't allow all changes to baggage such as the ability to switch from a checked bag to a carry on after you purchase a bag type. Your customer service phone assistance charges ridiculous fees for simple changes. Your flight staff is not friendly at all and worst of all both my boyfriend and I experienced severe flight delays which made us miss international connections. Your staff made no apologies or attempts to assist us. I'm extremely disappointed with this airline and I'll never fly on it again. I've also shared on my social media accounts warning friends and family against booking with you."
Airlines flying from Nevada to Puerto Rico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Nevada to Puerto Rico
Masks required on board, masks provided on flights from Nevada to Puerto Rico
Social distancing seating
Middle seats unavailable to book on flights from Nevada to Puerto Rico
Testing for antibodies, testing for symptoms for flights from Nevada to Puerto Rico
Waiving of change fees. Search flexible flights from Nevada to Puerto Rico