Daily cleaning, installation of cabin HEPA filters on flights from New Bern to Central America
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Scores according to KAYAK customer reviews
Pros: "plane on time"
Cons: "Not delayed"
Pros: "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
Cons: "The food. I mean who makes this stuff?"
Cons: "Quality of food especially the main meal."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Cons: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Cons: "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
Cons: "There was a delay on the departure"
Pros: "Smooth for most of the flight"
Cons: "4:41 pm flight took off at 7:00 pm. Landed and now sitting on the tarmac waiting for a gate."
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "Crew on the plant was friendly."
Cons: "I think at least some small food should be offer even tho it wasn’t dinner time."
Pros: "All excellent service. Staff in New Bern were very helpful and competent."
Cons: "Nothing I can think of"
Cons: "My luggage was delayed. I received it the day after"
Cons: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "Yes very pleasurable."
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Cons: "There were no inflight entertainment. This is the only international flight I have ever taken that didn’t have any. For an 8+ hour flight, it’s ridiculous not to. The food was also worse than typical airline food."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid"
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "AA provided free snacks and drinks at boarding gate. Courteous staff."
Cons: "Flight was on and off regarding time of departure. Received at least three alerts that the plane was delayed 1/2 hr then on time then delayed. We had to take a bus to the plane and sat on tarmac for several minutes until our flight disembarked."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Quick floght"
Cons: "We sat in the tarmac for 30 minutes and I almost missed my connection"
Pros: "How the pilot flew faster from New Bern to Charlotte because we were 3 hours behind schedule, so I appreciate his effort."
Cons: "Right from the start, customer service was not compassionate in helping out. I was forced to leave my huge luggage behind in order to make it to the next available flight. In addition, American Airlines continued delaying their flight departure times like it was no big deal.. It was stressful for many passengers. This other woman and I had a second plane to get onto, and were worried that we wouldn’t be able to get to the next plane ride because the first plane ride was pushed back like around 10 times or so. This is my first experience with American Airlines, and absolutely do not have a good impression whatsoever. I do not support this airline because it is clear that they do not value their customer’s satisfaction, wellbeing, or schedules."
Pros: "Early and easy"
Cons: "Was perfect"
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "They lost our luggage even though we have 50 minutes between connecting flights."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "I like the boarding, the service and the time management"
Cons: "The food was not good , limited options."
Pros: "The crew was very good"
Cons: "The food was not good on this flight."
Cons: "It was late."
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "Made my connection on time"
Cons: "Customs is unorganized. I used Kosik & still had to wait in line twice. Once before i got my luggage and again after i got my luggage. Whew! Be sure you schedule two or three hours between connections or you will miss your flight.I had to wait at carresol for luggage, then drag to drop off point. Take train to gate, quite stressful"
Cons: "The plane was incredibly hot and humid while we were on the ground. The stewardess told us we had a broken APU but would not tell us what that is or if it was actually a problem. Someone pressed the call button during the flight but the stewardess couldn't be bothered to get up and the call light stayed on the whole flight. Eventually the plane cooled some once we were airborne but stayed too warm. It got very hot once again when we landed."
Pros: "Easy boarding. Comfortable seating, congenial crew. Provided wheelchair service as requested with no glitches"
Cons: "Food was subpar for class of service"
Pros: "the clerk at the boarding desk was kind"
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Cons: "The plane was very outdated and the food was poor. Flight attendants were very rude."
Pros: "Reasonable , competitive airfare."
Cons: "Impersonal service of attendants"
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Cons: "This is a Airline petty poor in service they don´t care about the costumer i just fly true they when i dont have any other option"
Pros: "Crew great but entertainment needs an upgrade."
Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Airlines flying from New Bern to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Bern to Central America
Masks required on board, masks provided on flights from New Bern to Central America
Social distancing seating
Middle seats unavailable to book on flights from New Bern to Central America
Testing for antibodies, testing for symptoms for flights from New Bern to Central America
Waiving of change fees. Search flexible flights from New Bern to Central America