Pros: "The entertainment options. Liked the sandwich as well"
Cons: "The seats could be a bit more comfortable, and adding veggies to their sandwiches"
Pros: "Crew was very helpful."
Cons: "Took a very long time in check in. Agents were very nice; just very slow. Should have kiosks in Buenos Aries. We did not have internet to get our tickets before going to airport."
Pros: "the price"
Cons: "The attendants were in a bad mood and/or unhappy with their jobs. Short answers - not very friendly, but this isn't uncommon on Copa flights. I give them a "zero" on personality."
Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"
Pros: "Boarding was in Spanish - thankfully I recognized the number of our boarding group. Everything was average - what you’d expect on a normal flight. But for breakfast, one of the options was eggs. I expected something barely edible, but it was actually really tasty!"
Cons: "Boarding was all in Spanish. I recognized our group number though, so figured it out, but it’s always nice when it’s repeated in English."
Cons: "i have a huge problem how can i contact you guys ..."
Pros: "Flight was on time and everything was smooth"
Cons: "Plane was a bit too small coming from tampa to panama"
Pros: "Friendly crew."
Cons: "Initially separated from my minor child and had to change seats. Also, my tweezers were taken away."
Pros: "Very organized"
Cons: "Food not good. Would be nice if is more organic. Example breakfast more protein."
Pros: "Clean, courteous, respectful and comfortable!"
Cons: "Vegetarian meals were served with bread that was not fresh"
Cons: "The ticket didnt have seat assigned until last boarding minute it was stressful"
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Pros: "We were in business and it was comfortable."
Cons: "When we bought business we thought it would be the same plane we flew to Quito on that had seats that went into beds. It wasn’t."
Pros: "staff very efficient; easy checkin;"
Cons: "had to wait 40 minutes for luggage to come on the carousel"
Cons: "Both my departure AND layover flights were very delayed. And they didn't update the tracking so I could plan accordingly."
Pros: "Nothing"
Cons: "Plane was switched. Seats given away. Were placed on other flights arriving to our destination 7 hours after we were suppose to. Horrible experience. We didn’t travel through city we were suppose to. Worse flying experience in years. Our seats had been confirmed upon booking which apparently means nothing."
Pros: "Just the comfort feeling riding my first trip to Colombia. Both crews were amazing. Food was tremendous. I dig the hot towels. Thanks AG"
Cons: "Nothing"
Pros: "to San Salvador was great. Great service, little time to evaluate."
Cons: "It was late and then I missed my connection, and an Avianca employee told me there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on. However, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Pros: "The flight attendants were very sweet to my 16 month old son. The plane was clean and the flight was on time."
Cons: "The seats were not comfortable and I wish we received a bottle of water."
Cons: "Had paid for main cabin extra but saw other regular coach passengers using up overhead space in section. Other American flights have monitored this to save space for extra fare passengers."
Cons: "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "Regular delays. This one by 2 hours. Easier to fly a different airline."
Cons: "Just the chronic delays. It’s a good airline, great crew. Tired of damaging delays without compensation."
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Cons: "The flight attendant closed all the overhead bin doors...even though there was room in them and she INDICATED as much...so why did she close them DURING the ongoing boarding process. Very strange and very dumb!"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Pros: "Quiet flight."
Cons: "Our luggage didn’t make it to us in its entirety."
Pros: "Vagi food stinks HeadPhone plug good for 1 ear Seats are too crowded"
Pros: "Nothing."
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Cons: "Severe lack of legroom. In my 45 years of flying I have never seen such outrageous lack of space. Callous attitude when I approached management about it afterwards. Because of this I will not fly United again ."
Pros: "Staff was very friendly"
Cons: "Upgraded to economy plus and was not comfortable for my hips"
Pros: "We took the Economy + with the extra leg room and while not a significant extra cost it was a lot more comfy. This was also the new 787 Dreamliner with upgraded facilities."
Cons: "Delayed by 15 minutes over and over and over again. Arrived almost 3 hours late."
Pros: "The crew was excellent and the whole flight too. Except for a lady who kept refusing to shut her shade and didn't let us enjoy our movies or have some nice sleep."
Cons: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Baggage check and Boarding was easy. Seats reminded me of the old Yugo car with not enough room. Attendants didn’t seem to want to be there. Lights were never turned off on this red eye flight. To be fair, management has been making some very poor decisions lately and moral is low.
Cons: "This was my first time that I choose this Airline and also the last time too. This Airline didn’t care the customer. Never has a solution and also never depart on time. They charge the passenger for everything. Nothing is free. My humble opinion is don’t fly with them. I flew with them this time because I found a cheap ticket but at the final I paid more. The prices are very attractive but isn’t true. For me was a headache."
Cons: "Don't expect great comfort on Spirit but that is part of the trade-off with some of the others that may not be much better"
Pros: "the price was reasonable;"
Cons: "inclusion of bags in price; more space between seats; reclining seats;"
Cons: "Sat on tarmac for over an hour waiting for another Spirit plane to clear the gate. Bad planning on the part of the airline."
Pros: "Speedy boarding. Speedy take off. Landed early. Friendly and professional flight crew."
Cons: "Landed early but didn’t have a gate free so we sat there for 20 min anyway. The seats don’t recline at all. There’s no place to charge a phone or plug anything in."
Pros: "Everything cost extra drinks snacks Cary on bags check bags. Seats."
Cons: "you don’t get free snacks free water , everything is expensive"
Pros: "Boarding was easy and the flight attendants were ok."
Cons: "The last 2 hours on the flight was horrible! Dipping, shaking, dropping JUST HORRIBLE"
Pros: "Nothing fees"
Cons: "Fees for everything, overcrowding, in human Seating and less than professional staff. Always thought the the price of the ticket included a seat and upgrading was optional Never ever again"