Daily cleaning, installation of cabin HEPA filters on flights from New Bern to South America
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Scores according to KAYAK customer reviews
Cons: "It being on time"
Cons: "The staff at the airport in seattle were condescending an embarassing, talked among themselves about me where I could hear them, when I had trouble with reservation"
Cons: "Ability to download premade events apple calendar and apple wallet tickets was seemingly impossible. Send me one email with each of those items as it’s one of the number one thing customers care about"
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "All excellent service. Staff in New Bern were very helpful and competent."
Cons: "Nothing I can think of"
Cons: "A small meal would’ve been appropriate on this flight considering it was first class. Only thing offered was a cookie"
Cons: "Incredibly cramped airplane"
Pros: "On time departure and arrival."
Cons: "Hard landing!"
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "Plain was delayed and we missed the connection!next fight is in 4 hrs!,"
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "Quick floght"
Cons: "We sat in the tarmac for 30 minutes and I almost missed my connection"
Pros: "How the pilot flew faster from New Bern to Charlotte because we were 3 hours behind schedule, so I appreciate his effort."
Cons: "Right from the start, customer service was not compassionate in helping out. I was forced to leave my huge luggage behind in order to make it to the next available flight. In addition, American Airlines continued delaying their flight departure times like it was no big deal.. It was stressful for many passengers. This other woman and I had a second plane to get onto, and were worried that we wouldn’t be able to get to the next plane ride because the first plane ride was pushed back like around 10 times or so. This is my first experience with American Airlines, and absolutely do not have a good impression whatsoever. I do not support this airline because it is clear that they do not value their customer’s satisfaction, wellbeing, or schedules."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "In flight entertainment is good."
Cons: "Leg room is getting less and less. I’m 5’10” and couldn’t move my legs."
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Cons: "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
Pros: "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
Cons: "Flight itself was a little rough at times but what can be done about that?"
Pros: "Very little legroom for a 5 hour flight."
Pros: "mas de media hora en la pista y 15 minutos mas para desembarcar"
Pros: "Aircraft was cool"
Cons: "Small children"
Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."
Pros: "Nice staff"
Cons: "Luggage is lost"
Pros: "Complimentary cocktail! Great selection of entertainment on our own personal screen."
Cons: "Boarding agent was abrupt"
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "Food was good and boarding was smooth."
Cons: "Some of the crew were not friendly. They almost seemed irritated when asked a question. I felt extremely bad for the foreign passengers because they were asking about customs and the forms and some of the crew were just rude to them. Imagine being in a foreign country and people not being helpful- embarrassment to USA. Entertainment was ok- old movies were shown rather than a little more current."
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Cons: "Entertainment is rather limited."
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Pros: "Entertainment system is good."
Cons: "Flight was over crowded with baggage. Some people were allowed to board with 3 cabin bags and others weren't allowed to bring any on board."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "On time."
Cons: "Flight attendants vocally expressed how badly they hated heir jobs. Their service echoed their sentiments."
Pros: "Got there on time"
Cons: "It was too cold"
Pros: "Timeliness, and the cabin crew."
Pros: "Crew was polite and professional"
Cons: "First off, I got bumped from my flight in New Bern, the only restaurant took cash only, the airline rep put me in a taxi to Greenville, NC, probably 40 minutes or so, because he could not find me a guaranteed flight out of Charlotte if I took a later flight from New Bern. I had over a 3 hour wait in Greenville. In New Bern, they did an additional security check on my shoes, these were flip flops, really? In Greenville, they did an additional check on my carryon bag and threw my toothpaste away, it was over 3 ounces, it had passed other points, no restaurants in Greenville, NC airport, only vending machines and 2 were broken. .Seating was pretty tight too! 3 hr for next flight"
Pros: "I LOVED the staff on this flight. Especially the man, I didn't catch his name but he was the friendliest flight attendant I have ever met. He had a warm smile the whole flight and helped me get an ice pack for my back when I was in pain. Every time he got something for someone he was smiling and happy which made me and my husband smile and happy. He should be recognized because he made our experience very enjoyable. I have never been on a flight where the service was constant, all of the flight attendants walked up and down the aisles throughout the flight making sure everyone was doing good. Typically, they go down the aisle with the service carts once and thats it, but they made sure everyone was taken care of for the whole flight. Thank you for the great flying experience after a long and tiring trip!! We were dreading the flight but the staff was great."
Cons: "Waiting in the Charlotte Airport for the flight to board was a bit irritating because the two girls that were supposed to call the sections for the flight were on their phones and not very present with what was going on. We boarded late and i am not sure if this is because the flight itself was late or they were just slow with the process.. The only thing I would complain about the flight itself is that we had to wait on our plane for about an hour after we landed. This, I know- has nothing to do with AA and the service/staff. I think this is something that SFO is responsible for, and I felt bad that people were taking it out on the crew."
Pros: "On time, access to movies and info about flight and aircraft"
Cons: "Seat size"
Airlines flying from New Bern to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Bern to South America
Masks required on board, masks provided on flights from New Bern to South America
Social distancing seating
Middle seats unavailable to book on flights from New Bern to South America
Testing for antibodies, testing for symptoms for flights from New Bern to South America
Waiving of change fees. Search flexible flights from New Bern to South America