Crews done good job onboard. Ground stall poor service
Security check process was slow and in efficient.
Entertainment screen did not work (that was true for half the passengers). Toilets were not cleaned. Seats were broken. Tray tables were broken. DO NOT FLY AIR INDIA
Pros: "Having just got off the dreamliner, I may be somewhat biased... apologies"
Cons: "This plane was as old as me....I know it was an internal flight and these planes just go back and forth without any TLC inbetween. It's a business after all. Short 3.5 hour flight. The plane was so worn out, seat padding, there was was none, as it had seen better days, the covers were no longer covering the seats as the padding had disintegrated somewhere and were just hanging onto the seats for dear life!!!, it felt dirty and unkept, it smelled like an old toilet also. The fittings, trays where you could store your stuff was dirty also I didn't even eat the food, I was paranoid. Felt totally uncomfortable on this flight , sorry Air India but you need to have some standards on short flights despite what price you put on the seats. This was part of my long haul flight from Sydney to Mumbai which has marred my experience with you."
Pros: "Direct flight convenience! Leg room. Boarding at Delhi. Price."
Cons: "Minimal service - attendants barely came around to offer drinks or collect cups etc. They forgot to get beverages twice despite explicit requests. They were polite though. The food service schedule was odd, especially serving lunch at 2am for a flight that was going to land at 6:30am. Why wake up everyone ? Food was okay except the white bread, pretending to be a croissant filled with what looked like was unmelted butter. Entertainment system did not work at all. And the plane had no wifi or USB ports. If it was not so convenient as the only nonstop between Washington and Delhi, I would not fly this Airline."
Pros: "Any full service airline is better than discount nickel and dime airlines. I was able to change my flight on Air India with a telephone call and no penalties. This was not true of my connecting Bangkok to Macau flight. They had absolutely no changes nor refund and the fares ended up to be high (just look at all of the stupid things discount carriers nickel and dime you for). My advice, stick to full service airlines like Air India as you spend less in the long run. Those budget carriers should be called "bait and switch" carriers as they bait you with low initial fares but then add on until the costs are almost twice what was advertized!"
Pros: "On time flight and polite crews."
Cons: "Not enough blanket for passenger , but the cabin crew has increased the cabin temperature to make up for that. They should prepare enough however. no entertainment whatsoever for the 6hr flight.Didnt like the food."
Pros: "Took Air India from Kabul to Dubai through Delhi and experience was so poor, cancelled the return and bought another ticket back direct."
Pros: "Comfortable seats"
Cons: "No entertainment, only Vegetarian"
Pros: "Staff behaviour is good."
Cons: "The takeoff is always delayed. Food quality is substandard."
Pros: "Staff was doing their job dutifully! Arrival at Chicago quite convenient."
Cons: "Unless AirIndia improves it’s carrier it’s question of time! >50% TVs were nonfunctional! Seat covers are torn at places! Food just ok but ordinary! Overall, one is unimpressed!"
Pros: "As I boarded Air India New Delhi to San Francisco, I felt it like a "senior citizen " flight. Most of my time went into connecting with elderly people around. Most of them were first time travelers. Curious ,anxious , innocent and slow learners ; I enjoyed helping them out with tinny tiny tech bits. The collection of Indian music , movies was good to , suiting to Indian taste ! And the food was good !"
Cons: "Boarding the Air India New Delhi to San Francisco was one of the most adventurous experience for me! The Mumbai - New Delhi journey was short and sweet ! As the connecting time was around 2 hrs , I had to rush to board the next flight. The connecting bus to the airport made me wait for a long time and I reached the gate quite late after the boarding was over! And after all this drama where I rushed and ran through ,crossing the domestic airport ; there was a long queue for general security check. I ran to the immigration , rushed through the security check. And finally reached the gate. I forgot , I am pregnant ! I was told there , I will have to shift to another seat due to "emergency" exchange reason ! Oh gosh ! I felt , I deserve a round of applause for making it there and I was offered an exchange ! It's unbelievable, but the flight got delayed by 3 hours! Yes, you read it right , by three hours ! The crew members were not that prompt and welcoming ! The flight toilets weren't sufficiently equipped with the necessities. They was no hot water flowing through many taps, seat-covers were missing, even the basic toiletries were."
Cons: "Would be better if no breakfast provided, catering needs heavy reforms. No refreshing towels and No water provided when asked for several times. The staff /crew is very forgetful and needs to be reminded several times. They do not attend the toilets very regularly to check if they are clean. In total, the staff is very lazy and wet towels or tissue and other refreshment services are very limited. worst then some domestic flights I have traveled with."
Pros: "Seats were comfy and stylish"
Cons: "Not much leg room, veg option was bland"
Pros: "That I got to Muscat in one piece."
Cons: "Got degraded from Business to Economy, after having bought a business class ticket and still no news on when I will get my refund (after writing twice to the booking website). The plane looks and smells old, the staff is clueless about most things (even what they are serving for dinner!). Over all lack luster experience, surely not putting myself thru an Air India experience again."
Pros: "Boarded fast; on time"
Cons: "Seat did not recline; food poor quality"
Pros: "Aircraft comfortable Crew helpful"
Cons: "Flight delay not announced till queuing up for boarding Text from Air India to arrive 4 hrs before boarding Flight delayed by 1.5 hrs due to fog but no intimation till after queuing at gate! No announcements re extent of delay. Crew got on with doing their job Lack of info - ? Down to Delhi Airport but distinct lack of Air India ground support But in their defence all flights were Delayed maybe this was just one of those things but to not let passengers know - this could do with improvement."
Pros: "AI continues to have strong flight crews on their long haul flights who pay attention on board and try their best with the often challenging Indian travelers visiting their families. On board meals hot and well balanced with the vegetarian meals well tuned to the Indian palate but likely to miss the mark for others. No alcohol."
Cons: "Online capabilities well behind the Arab and European airlines. Expect poor performance and a hodgepodge of unreliable online self service. Multiple efforts to update my travel for seat selection and meal preferences failed as I found out at the airport . Lack of robust entertainment and an older interface in flight with often broken USB ports make bringing your own entertainment and using it on a 15 hr flight challenging at best . No internet access available which for business travelers is a must today."
Pros: "Attentive ground staff and crew and punctuality"
Cons: "Planes need to be maintained better. This Being 787 couldn’t have been more than a few years old and yet it looked already dilapidated. The screens didn’t work properly, the control for the entertainment system was stuck and some seats did not recline anymore. Unfortunately this is not an isolated issue as we observed the same in a Frankfurt-Delhi flight, also on a Dreamliner."
Pros: "Improve the toilet (very dirty) Food as in breakfast was very bad especially fm Dehli to Birmingham Asking for help not helpful Should offer more snacks bse when we don’t like the food or hungry or food does taste good it will help passengers"
Cons: "Toilet and food (breakfast) No refreshment food I will never want to try Air India again seriously!!!"
Pros: "It is a direct flight to NYC!"
Cons: "The laziness of crew and their attitude. The paucity of snacks and food . The limited entertainment on board."
Pros: "spacious leg room"
Cons: "everything else"
Pros: "I like the food , the crew was good"
Cons: "Screen was not working"
Pros: "Needed more frequency of food and juice"
Cons: "There was a technical snag and delayed the flight by 2.30 hrs. Reached late by that much time. It was bad"
Cons: "The flight is just on time"
Pros: "Plane entertainment was ok"
Cons: "Food stewed not organised it all first time flown with air india never again we set from 11.15 to 13.15 in side the plan in Dehli coming back nobody asked if need something they carried on cleaning come u jet or qutar"
Cons: "bad service by crew flight is late all the time no regrets by air india"
Pros: "Gave 1 star since there was nothing less than that for crew and entertainment"
Cons: "The very least thing you would expect on international travel is to kill your time watching movies or something on the screen in front of you especially when you travel 13+ hours non-stop. My screen wouldn't even start and when informed the crew multiple times all got is "ok" and nobody even bothered to comeback and check( even after pressing the flight attendant button multiple times). Trip felt very exhausting since all you can do is close your eyes and pretend you sleep or stare at seat in front of you. I am sure there are many broken systems and it may be ok for people who sleep through out their flight but such a shame that air India doesn't bother to check and fix their systems. Very disappointed since this is not the first time it happened, also happened on my way to India and the response I got from flight attendant is" there are hundred of seats empty"meaning to say go find a working screen myself. When you spend so much money to travel least you would expect is basic things and minimal courtesy. Somebody needs to fix their systems and train the crew better. Very disappointed that Air India didn't even bother to correct the issues they knew that were already at fault."
Cons: "bad service as usual"
Cons: "Flight left late to wait for other passengers. . Entertainment services were not working and for a long haul flight is not acceptable.. The flight attendants kept one lavatory locked for their own use. The food was mediocre,. The lavatories were not cleaned. I have been in many other carriers and the flight attendants maintained the lavatories. Flight attendants were not helpful with placing or locating spaces for carry on luggagess. No simple amenities provided like socks , earplugs, or eye cover like other airlines. The seats were falling apart, fabric was torn. I have to give credit to the person who assisted in issuing me a new booking due to a snag with name. However, I was placed in a different line after being issued a boarding pass without further explanation. Every other passenger in the same queue were perplexed like me . Air India badly needs to up their ante. Customer service is poor overall. Seriously makes me wonder how aircraft safety and maintenance is performed."
Pros: "Only grace was the 777-800 EK was almost empty"
Cons: "Direct flight was canceled without any update, made travel on 2 hop flight making my tourney time double."
Pros: "The crew and service was excellent."
Cons: "The seat became very hard after a long 14 hour flight. I kept having to hop up and go for a stroll in the cabin. This was not a problem except I had to ask 2 other people to move each time I wanted to get up."
Pros: "Cleanliness of plane"
Cons: "Late boarding with no announcements. Very poor customer service. Had my headphones on so did not hear the cabin crew member ask me to put my seat upright prior to landing. She just pushed my seat from behind rather than catch my eye. Food was abysmal. No entertainment"
Cons: "I had the worst possible experience flying Air India back from Delhi to NY. I was at the Delhi airport, cleared all the different levels of security and was provided with my boarding pass. After which I went to the gate looking for a seat during which time it was announced that the flight has been delayed by a few hours. I arrived at the gate and there was no more seats left, so I decided to go sit right outside the gate as I did not want to stand for 3 hours especially since I was unwell and was taking antibiotics for my severe cold and sore throat. I sat down on a reclining chair right outside the gate during which time Air India apparently preponed the flight and apparently announced my name on the loud speaker. I say apparently because I do not know if I possibly dosed off fora few minutes or this actually happened. The reason I say this is because after I missed my flight and went to the counter, the representative and even the manager repeatedly told me that the flight was never delayed. When, with a strong voice, I told them that how can they lie about that they apologized and said yes the flight has been delayed. The fact that hey can lie to my face makes me believe that they did not even announce my name. Furthermore, after they announced my name they even had time to unload my baggage from the flight. If they had time to do all of that, they they should have continuously announced my name. I was right outside the gate, I would have heard it! After all this, they refused to put me on the next flight. They said the next one available was in 4 days and would cost me $1,100! I had to run around at 3am in the airport trying to figure out how to get back home while I was sick! They refused to help me in any way. DO NOT FLY AIR INDIA, THEY DO NOT CARE ABOUT THEIR CUSTOMERS!! How can you leave a passenger who has a stamped boarding pass and is sitting right outside the allotted gate! Did they expect me to stand outside the gate for 3 hours at 1am if their were no seats available there!"
Pros: "The time of the flight was good."
Cons: "There were many problems I faced in the flight mentioned below:- 1) firstly at the time of boarding the staff changed the seats for me and my wife which we had opted at the time of web check in. 2) After getting into flight I noticed the plane was very old and the seats were broken also. 3) very less movies collection. 4) the touchscreen were not at all working . 5) no charging port , it was broken . Not even USB port was there. 6) very bad food service. They just forgot to serve the drinks and meals at a correct interval of time."
Pros: "Flight was comfortable. Boarding process was smooth."
Cons: "Air India people left the luggage of half of the passengers at the Delhi Airport. We had to wait at the airport to find out that luggage would arrive by the next flight in the afternoon. The good thing was that the luggage was delivered to our home in the evening."
Cons: "1. The food trollies/carts were very dirty - may not have been cleaned in a long time. 2. I asked the crew a number of times to get me immigration form at the time of landing in India, they did not get me. They distributed on one side of the isle. One of the crew members said that we do not need it. When I landed at Mumbai airport, the first thing they asked was immigration form. The staff should be trained properly. 3. The TVs are outdated. They should be replaced with latest world class models. 4. While coming back from New Delhi, we were not served any food for 8 hours continuously. There were no snacks, sandwiches, peanuts or chips. I asked a crew member for peanuts and he said that they do not have."
Pros: "Flight experience was overall very good..Everything went smoothly.....food was OK...had seats in H row and these were very comfortable...could sleep for 6 hrs..In flight entertainmemnt was fine..But didn't require much of it...as I slept through most of the flight...above my expectations...4.5/5"
Cons: "Crew behaviour could have been better"
Pros: "timing. it was early"
Cons: "flight was too full"
Pros: "The flight was on time, well organized, and a quick boarding/departure. Thank you to Air India for a good flying experience."
Cons: "The plane was a bit dirtier than others (with stains on the carpet and the pillows a bit stained) but aside from that it was a good flight."
Pros: "The crew was superb. They looked after everyone and stayed consistent in terms of professionalism and helpfulness."
Cons: "I got sick from the food and the entertainment system was severly lacking if i conpare it to most other airlines."
Pros: "Frequency of Food Supply should be increased"
Cons: "Child luggage weight should be increased"
Pros: "More leg room on Air India than some others"
Pros: "I travelled business class but did not get the service I expected . To be more precise : 1. I would expect the crew to help me keep my luccases on the over head cabins . Crew should come forward to extend help rather passenger asking crew 2. I would expect some more items added to beverages . Passengers who take tea should be given the option to select green tea too 3. The business seats have bottle compartments for water bottle which should be continuously be filled up with new bottles once it empty All the above are minor improvements which when added can make the travel more happier"
Pros: "The only good thing is that this is a direct flight! - The airline host/hostess staff were okay to deal with - The boarding process was okay too, similar to other airlines - The Delhi airport that we flew out of is a major improvement over the past ones"
Cons: "1. The comfort and ambiance is poor. The plastic on tray tables on my seat was broken and dirty. 2 The seat cushion is thin and feels like sitting directly on a board. I had a pain my back. Not sure of why can such a major airline out of India not try to spend back a little money to improve the comfort. 3. The space was also a pain point, when you are travelling such a long leg of flight, a little bit more space is always helpful... I think this airline has the least space among the ones I traveled with. 4. India is a country of amazing culinary experience and the food here was worse than the hostel. THIS PART WAS JUST A SHAME!"
Pros: "This might be quite standard to non-budget airlines but still worth mentioning. 30kg check-in luggage per passenger is generous."
Cons: "1. Nobody checked for handphone usage AFTER broadcasting that handphones should be switched off or on flight mode. The passenger sitting next to me (and some others sitting elsewhere) kept talking on the phone. 2. During the flight, one of the overhead storage was opened (obviously by someone without closing it) for at least 15 minutes without being noticed by the crew. Not even when the air-stewardesses inching forward to serve food towards the storage. Only when they were right underneath it did one notice in surprise and close it. 3. Quite a lot of the entertainment systems were either not working properly or broken."
Pros: "Worst and least helpful staff ever"
Pros: "I liked that the plane landed and that I would not have to ride Air India ever again."
Cons: "The entertainment system was broken. I was flying business class. No seat should ever be broken on business class, considering the premium price. When I asked them to fix it, they told me that I can move to broken seat with a working entertainment system. They eventually fixed the seat and I moved but it was narrower and the screen was to my left, not in front of me. They refused to upgrade me to 1st class. The seat were old, won out, and not comfortable, which matters on an 18 hour flight. They also messed up my frequent flyer miles. I felt like I was treated like dirt. I recommend a different airline. 3/4 Air India flights have had similar problems."