Pros: "Crew good. Seat better than airbus seats!"
Pros: "The crew did an excellent job."
Cons: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
Cons: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
Cons: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Cons: "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."
Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : email@example.com Thank you. Blessings, MIKYOUNG SEO"
Pros: "Nothing was amazing."
Cons: "Again, seats were uncomfortable and cramped."
Pros: "Seats are the most UNcomfortable in Asia."
Cons: "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"
Pros: "The crew were very accomodating and hospitable."
Cons: "The food"
Pros: "Food was good. Wine was better."
Cons: "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
Pros: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Cons: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
Pros: "The lounge"
Cons: "It is no total flight old plane."
Cons: "No WIFI in First class."
Pros: "Open bar! Drink all you can! :D"
Cons: "Free inflight wifi would have made the flight much more enjoyable :)"
Pros: "The in flight entertainment had an excellent selection of new movies but..."
Cons: "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
Pros: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Pros: "Crew very good Seat getting old uncomfortable to sleep"
Cons: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Cons: "The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok."
Pros: "Crew food excellent"
Cons: "Could not get comfortable in the seats"
Pros: "Seat from delhi was very small"
Cons: "All okay"
Pros: "I like the food and crew are very helpful and has a smiling face."
Cons: "Excellent service and perfect time."
Cons: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
Cons: "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."
Pros: "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
Cons: "Attentive and helpful cabin crew."
Pros: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Cons: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Pros: "Aircrafts ...which are big"
Cons: "Initial flight was cancelled. Crew was not helpful or informative. Was not compensated for delays at all, missed wedding functions!!"
Pros: "Landed ahead of schedule. Crew was terrific"
Pros: "Nice crew. Good food. Arrived safely."
Cons: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Pros: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Pros: "Das Personal hat sich sehr gut um uns gwkümmert."
Cons: "Der Sitz konnte auch mit der Kraft von zwei Männern nicht verstellt werden."
Pros: "The pre-ordered seafood meal was excellent. The flight crew was very good."
Cons: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
Pros: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
Cons: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
Pros: "OK, so it's a plane, and I'm in economy. Still, the crew makes you believe they're actually glad you're on board, and the amenities are quite good for economy travel. No complaints."
Pros: "Nothing this time"
Cons: "Was not offered any food or alcohol becouse i was asleep.when it was being served......i awoke during the meal service but was offered nothing"
Cons: "Late ,always late leaving and Landing"
Pros: "Every thing"
Cons: "no headphones or media available."
Cons: "liked everything. i have traveled with Thai many times over the past 30 years."
Cons: "The air in the cabin was too cold during the first hour of the flight. Obviously many passengers were not comfortable and asking for blankets. Later, the crew must had adjusted the temperature and it was basically steaming hot because the it was only hot air blowing out from centralized air system. I would say, very uncomfortable during the entire flight from Bangkok to Manila."
Pros: "Very nice crew Got free drinks and meal"
Cons: "Hard to see tv and watch movies with cabin lights on"
Pros: "Staff, service, and entertainment!"
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Pros: "did not like anything"
Cons: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
Pros: "Food was good"
Cons: "Crew were not patient or too helpful."
Pros: "Whole package very good"
Cons: "All good"
Pros: "Seat was nice but it was a different plane than usual."
Cons: "Food was bad."
Cons: "The music they play for the last hour of the flight is loud and extremely annoying."
Pros: "Efficient cree"
Cons: "Food was not good"
Three hour delay on a 1.2 hour flight. Ground staff made us wait in the boarding area for around 2 hours even though the aircraft hadn't even arrived yet. No updates, no refreshments - not even water. Then we finally boarded to discover MH wasn't even doing meal service on this sector anymore. Just a bag of peanuts and tiny cup of orange juice. So close to five hours without serving water!
Cons: "Food need to be improved"
Pros: "The MAS stewardess was really nice & helpful"
Cons: "Everything was perfect"
Cons: "Did not departure on time"
Pros: "On time"
Cons: "Everything. Bad business class food. Old movies. No inflight service."
Cons: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Cons: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Pros: "The crew was extremely hospitable, and the food was excellent."
Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"
Cons: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Pros: "Crew is ok, accommodating, entertainment system ok, food ok."
Cons: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"
Pros: "The hospitality of the staff Smooth sailing process"
Cons: "The food and the seats and leg room is too small especially for larger people"
Cons: "Delayed for more than an hour.."
Pros: "We paid for extra luggage for check in but we were allowed to carry them on board due to the short stopover duration of the connecting flight. Thanks for the much needed flexibility!"
Pros: "Air conditioning"
Cons: "Not much of a meal and serviced quick then picking up paper before finished eating"
Pros: "Food was good and staff was always with a smile in their face"
Cons: "Super crowded and not much room in between rows, I aspected a bit larger and more comfortable plane for an international flight"
Pros: "Service is great..."
Cons: "Not sure why all Sabah/Sarawak gates are at the farthest..."
Pros: "Service and integtity"
Pros: "Friendly & attentive crew"
Cons: "Departure delay (10 minutes)"
Cons: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
Cons: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
Cons: "The queue to board the plane was very long due to the fact that there was only one person doing the check-in. It will make things more pleasant if they have two people instead of one person."
Cons: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
Pros: "Nothing at all!"
Cons: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Pros: "Malaysian airlines airport crew at least tried to get us back to Singapore."
Cons: "Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row."
Pros: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Cons: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Pros: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Cons: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Pros: "The cabin crew was welcoming. The flight itself was smooth and on time."
Cons: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Cons: "Flight was delayed almost one hour. Food can be improved. Screen was broken."
Cons: "Lost baggage took 24 hours to arrive. Rude staff."
Pros: "It was a very good flight ."
Pros: "The staff is great"
Cons: "We had to wait very long for take off"
Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Pros: "On time flights, comfortable seats and good onboard service"
Cons: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Pros: "Service in the plane"
Cons: "Service at the airport."
Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Pros: "Delicious food"
Cons: "No entertainment"
Pros: "Clean and entertainment good!"
Cons: "Food is mediocre, even for airplane food."
Pros: "Seat leg room seemed better than US carriers. Food was not exciting."
Cons: "Cabin crew very n8ce."
Cons: "Lost baggage on direct flight"
Pros: "Nothing's eat was hard and could not adjust only the back and was uncomfortable"
Cons: "Seat and no entertainment boring flight Crew did not really check on all passengers turning off their cell phone"
Cons: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"