Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Roatan Island
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Scores according to KAYAK customer reviews
Cons: "All seats were booked, no covid-19 social distancing"
Cons: "I missed it. And the lady at the counter was so disrespectful..."
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "Everything went smoothly. Thank you AA!"
Pros: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Cons: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Pros: "Great first class cabin crew."
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "It s american!"
Pros: "Like clockwork. New plane."
Pros: "On time"
Cons: "Having to walk from concourse b to concourse e for my connecting flight in less than 15min before the doors were shut. Was literally in my seat for 5min and the door was shut. Most people (older or families) would have missed it. Shame on CLT or American Airlines"
Pros: "Everything about the service and hospitality."
Cons: "The short connection time allowed at Heathrow."
Cons: "the fact that they rushed everyone only to have you wait in the ramp"
Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device."
Cons: "The flight was booked. A lot of families were separated. It included family with the small children. Passengers were running around asking to change the seats. The entertainment system was very slow. The sound made cracking noises. The flight was over two hours late. In addition, we had to wait for our luggage over 40'. The luggage was wet."
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Cons: "Horable...never ever use AA"
Pros: "Great flight crossing the Atlantic with good food and beverage services along with a wide selection of inflight entertainment and a charging port."
Pros: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Cons: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Pros: "Wonderful flight. arrived 15 minutes early. crew pleasant."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."
Pros: "Airline crew was good. Attendant was appreciative for my daughter translating for her. There were two passengers who did not speak English. One spoke french and the other Spanish. The food provided was tasty."
Cons: "Seats very uncomfortable, not enough leg room, too small ( I am a smaller person.). Did not like that could not reserve seats in advance without paying $50. Spent almost an hour with agent to get two bags checked for free. Iberia flight operated by American allowed two free bags. Agent took awhile to discover this was correct then she got locked out system. There was no regard that we had a flight to catch. No individual TV's."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "We're hustling and hard working."
Cons: "Having to fly from Hawaii back to lax to fly to Australia."
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Pros: "Ice cream as a snack was a nice surprise."
Cons: "This was a nine hour flight and the entertainment system was very old. There were screens in the middle of the plane with the movies chosen for you. On a flight this long, the customer should have options. You also were not able to control your the air. So the flight was freezing! The lunch options were meatballs or cheesy pasta. I thought these were risky. What has happened to chicken?"
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Pros: "Friendly crew."
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Pros: "Leg room Kind stewards"
Cons: "No gluten free meal options"
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Pros: "Quick and able to switch to an earlier flight"
Cons: "Had to pay $75 to change flight"
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Cons: "Next time dont delay my flight 11h!!!!"
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "All flights were on time and arrived early."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Cons: "American cancelled flight after all day wait because they could not find a first officer."
Pros: "I received help from the staff at the airport when I wasn't sure what to do."
Cons: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Cons: "American Airlines has become like the worst low cost airlines! After buying the ticket, everything else is at a cost: to select your seat, to check bags, everything. Whenever I will have a choice, I will chose other carriers!"
Cons: "Flight delayed. Seats are not very comfortable."
Cons: "The flight was delayed over an hour. Because of that, I missed my appointment."
Pros: "We arrived safely"
Cons: "Late take off with no explanation No on board entertainment Other isle we sat in was even more cramped than the others."
Cons: "It turns out that this flight was delayed, so I would have missed my connections. Huge thanks to the gate agent from United who rebooked me to San Francisco and from there to Frankfurt and then Prague."
Pros: "Nice crew"
Cons: "Waiting on the tarmac after loading was too long. There were so many young children on this flight. Loading bags? Really? 1 hour late after boarding on time? Not cool."
Cons: "They charged me extra for a carryon, my flight was delayed, and they made me miss my connection by holding us on the tarmac for 40 minutes. Two hours waiting in line to rebook the flight for 3pm the next day. No hotel or transportation recompense. United made an enemy for life."
Pros: "crew friendly, talked to us, made sure we had everything we needed for a good flight"
Cons: "Took off late due to weather"
Cons: "45 minute delay due to passenger self-injury, then turned around half-way across the Atlantic due to another passenger medic."
Pros: "We made good time, and the crew was attentive and friendly."
Cons: "My seat kept reclining on its own and had no headrest. Takeoff was rough, even for Albuquerque."
Cons: "Baggage fees, food fees WiFi fees"
Cons: "Pilots driving waaaay to fast"
Pros: "Good landing, an I arrived earlier."
Cons: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me."
Cons: "Did not have the free united entertainment on wifi. Only offered direct tv for a fee"
Pros: "Quiet and comfortable"
Cons: "No movie or tv"
Pros: "Enjoyed the stroopwaffels that were handed out as snacks."
Pros: "The window seat"
Pros: "The check in staff was super friendly"
Cons: "In flight entertainment didn't work and the flight was very bumpy."
Cons: "Rude crew- not service oriented"
Pros: "Very friendly staff"
Cons: "Upset about not being allowed a carry on luggage."
Pros: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Pros: "It was fine. I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Cons: "Snack was terrible"
Cons: "Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin."
Pros: "Everyone was quite friendlly and personable, especially our flight attendants."
Cons: "It was hard to hear the captain over the speaker. The inflight entertainment was expensive"
Cons: "2hrs late"
Cons: "Late, missed my connection, have to fly out in the morning. Have 3 hrs to sleep & be back at the airport."
Cons: "I was warned about booking with this airline but I had to see it for myself before listening to others now I wish I had done just that. First of all, outdated planes, no Tv screens, expensive wifi. How is it only $3 one way and then $5 the other especially after making us wait for 3 hours and 22 minutes extra. Exhausting flights both to Albuquerque from Houston and from Houston to Boston. Poor communication. Poor planning ahead. Very dissatisfied. Going with Jet Blue from now on. They never disappoint, even if there was a delay in flight."
Cons: "Water only"
Pros: "All the United personnel from gate agents to pilot and crew were very nice and pleasant and friendly. They seemed to take pride in their work."
Cons: "I am tall (6' 4") and the seats are still too cramped. Would a 1/2" more really lose millions of dollars per year. Stop treating people like sardines."
Pros: "We departed on time and arrived at least half an hour early."
Cons: "The seats lacked those tabs on the side of the headrest that fold forward to help hold your head while sleeping and little leg room."
Cons: "No outlet to charge my phone"
Cons: "- There wasn't space for my bag to go overhead - There were no options for food or entertainment - My seat was very cramped"
Cons: "Seats could provide lower-lumbar support."
Pros: "Good service. Friendly"
Pros: "Had a great seat on the plane Missed my next flight the service people were very helpful getting me connections to my destination"
Cons: "delayed because of weather in Denver"
Pros: "On time, ahead of schedule"
Cons: "Everything, United blows"
Pros: "Biggest hassle of many flights these days is dealing with on board luggage. If people insist on bring all luggage into the cabin, they should be required to have one piece under the seat and only one overhead."
Cons: "Drives me nuts to find there is no gate available when we arrive."
Cons: "Seated in last row no recline on chair!"
Pros: "These days we can all admit flying is not what it used to be before 9/11. It's still professional and curtious, but the awareness and appreciation of passengers has dwindled. Stewards and stewardesses go through the motions and do just what they need to do not more. The pilots got the plane to its destination well within the time sometimes even a half an hour early. But sometimes being that early means sitting on the tarmac for 40 minutes which cut it close to missing my next flight. Flights used to offer blankets if passengers were cold. If the plane is not full they do allow passengers to move seats to be more comfortable. The complementary beverage is still always a nice touch but seconds aren't offered and cups are often taken before they're finished. It would be nice to see our country's airlines go back to a little more awareness and appreciation for one another, and work to improving their levels to above satisfactory. The flight was supposed to have entertainment viewable on personal devices but going through the app to select something was told this flight didn't have access. Overall it was satisfactory."
Cons: "It was a little too cold on the plane. Blankets weren't offered. The food while it looked delicious needed to be warmed and the only option was coffee for warming it."
Pros: "Smooth flight once we got in the air."
Cons: "Didn't like the delay 2-3hours"
Pros: "Quick flight back home, crew understood my needs of having to move 18 days from acl replacement surgery."
Cons: "I had problems from the beginning of my flight to the end. My plane got canceled because they did not have enough Staff. I wasted a whole day of my vacation, waiting on flights"
Pros: "My flight was delayed by a day due to the engine problem."
Cons: "Got a voucher for a hotel that was of very poor quality. I made my own rebooking. Otherwise I probably would never leave ABQ."
Pros: "Crew were fine."
Cons: "Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong."
Pros: "I think Topeka was her name. She was a very good flight attendant"
Cons: "The gate changed after we checked in which was only 30 mins before. Almost missed the flight because we were waiting at the wrong gate. Earlier and accurate description of gate is what is needed. Or someone from united to visit the other gate and announce there is a change to help people out"
Pros: "Flight and United's new seats are fine."
Cons: "Houston airport closes up shop at 11pm, and they only have chairs with the fixed arms that prevent anyone from laying out on them. LISTEN UP AIRPORTS! the only people overnighting in your airports are people have to wait to a flight in the AM. It's not like we want to live there - we're tryig to ger somewhere else. Even the damn Club lounges close. No 24 hour clubs like at other major airports."
Pros: "Flight status on time"
Airlines flying from New Mexico to Roatan Island have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New Mexico to Roatan Island
Masks required on board, masks provided on flights from New Mexico to Roatan Island
Social distancing seating
Middle seats unavailable to book on flights from New Mexico to Roatan Island
Testing for antibodies, testing for symptoms for flights from New Mexico to Roatan Island
Waiving of change fees. Search flexible flights from New Mexico to Roatan Island