|Avg. Flight Duration||7h 20m|
|Flights Arrive in||Casablanca Mohamed V|
|Flights Depart from||New York John F Kennedy Intl|
|Airlines||Iberia, Royal Air Maroc|
Very comfortable. Service good
Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable.
Service was great
IBERIA crew lacks manners & are simply not pleasant. Plane was delayed 2 hrs & crew only told publicly what the problem was about 30 mins after original departure time. Food has been reduced & of less quality. Entertainment system wasn't working & crew didn't seem to understand it's their problem to fix it. It finally worked 3 hrs into the flight.
Boarding was horrendous. The flight was so delayed but no one updated us on the status. It caused many people (including me) to miss connecting flights at Casablanca. Terrible communication. And they aren’t helpful at all even when they completely screw up your travel plans.
Very little. Boarding was relatively straightforward.
Was in aisle seat, cabin crew consistently walked into me as they walked by despite the fact that I my body was completed within the confines of the seat. Similarly, the cabin crew regularly crashed the food cart into the back of my seat throughout the flight (but somehow avoided doing this to those in front of me). In addition, I was shaken awake twice to be asked if I wanted food. I will never fly this airline again.
Flight crew was helpful.
Food not great. Bathrooms a mess.
Left an hour late with no explanation. They left the lights on for most of the flight. Very little legroom.
Staff were friendly
Boarded 90 minutes before the flight and then had a 3 hour runway delay after pulling away. Waited a very long time for luggage Communications were long Arabic statements and then only a very brief few words in English
New York John F Kennedy Intl (JFK) United States
Casablanca Mohamed V (CMN) Morocco
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