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Pros: "The crew was nice. My seat was ripped. There was some type of tape by the window. The flight was late and wasn’t informed"
Cons: "Communication with travelers if a flight will be late and better aircraft"

Pros: "Easy boarding..nice cust service at gate jfk"
Cons: "One hour delay waiting for gate at miami"

Cons: "Wifi didnt work. We were told at start of boarding"

Pros: "Quick, quiet and comfortable"
Cons: "N/A"

Pros: "The seat was not comfortable"

Pros: "Todo fue muy bien exelente"

Pros: "Ok"
Cons: "Ok"

Pros: "Everything"
Cons: "Ok"

Pros: "Everything"
Cons: "Ok"

Cons: "No space for cabin baggage"

Cons: "No cabin baggage space for each seat."

Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"

Cons: "Should have booked another airline."

Cons: "More Lego room"

Cons: "landing was smoothest I've ever experienced."

Pros: "Everything"
Cons: "Nothing"

Cons: "I wish they had peanuts."

Pros: "Clean"
Cons: "Probably best airline to take to Houston"

Pros: "Boarding was easy"
Cons: "Blocked gate upon arrival, then jet bridge didn’t work. Can we the basics right here? Also the turkey sandwich was mediocre"

Pros: "I like jetblue, everything is excellent,."

Pros: "Good room quick and efficient here on time"

Cons: "Sitting in the airport from 12 noon until 8PM when we boarded. Then again sitting on the plane another 2 hours before taking off. No explanation why."

Pros: "The more room upgrade"
Cons: "The hour and a half delay"

Pros: "Everything is good"

Pros: "Nice trip affordable price"

Pros: "It was good"
Cons: "Cheap on the food"

Cons: "Can’t have a free bag under the plane."

Cons: "Late departure"

Pros: "Everything"
Cons: "Nothing"

Pros: "Kept well informed of delay and expected departure time. Landed safely"
Cons: "Delay due to awaiting pilot and first officer"

Cons: "Blankets are $5"

Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"

Pros: "Alqays nice and acomidating"

Pros: "ilik all"

Cons: "I forgot my earbuds and there were no complimentary headsets available"

Pros: "All went as scheduled"

Pros: "Excellent I felt very comfortable and happy"
Cons: "Just the food"

Pros: "Lost my luggage and were not helpful and if was my sisters wedding"

Pros: "Lots of room"
Cons: "Cooperation with Emirates seemed not to be that well established"

Pros: "WiFi"

Cons: "Everything."

Pros: "fast and nice"

Pros: "No delay"
Cons: "There are nothing I do not like."

Pros: "all around great"
Cons: "no problems"

Cons: "Late takeoff. Mechanical issue."

Pros: "Extra room"
Cons: "Sitting on the runway for an hour"

Pros: "Nice plane. Could have used a plug."
Cons: "The food was ok. But worse than the food I had on the way to the us. I didn't get all of my boarding passes in NYC so I had to go get them in Orlando which ment changing airport terminal to get to the LAtam desk and back doing 1 hour and a half of TSA security check..."

Pros: "The attendants were friendly and hellpful."

Cons: "They lost one of our bags. Returned it the next day"

Pros: "I would like to have ore of a grace period to check baggage."

Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"

Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"

Pros: "Boarding was smooth."
Cons: "Nothing."

Cons: "The cabin temperature was very hot"

Pros: "Everything"
Cons: "Nothing"

Cons: "More food more room - but hey that’s what we always want"

Pros: "Taco"
Cons: "Taco"

Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"

Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."

Cons: "Very bad service, airline unrespectfull, discortesy"

Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"

Cons: "Late taking off. Let's leave on time"

Cons: "Passengers should have the option to ask for additional snacks."

Pros: "The cAbin attendant was really good"

Pros: "Early arrival. On time departure. Good selection of movies"

Pros: "Overall ok."
Cons: "Cabin was freezing."

Pros: "Excelente"

Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"

Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"

Pros: "Everything in 1 class"
Cons: "Nothing"

Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."

Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."

Cons: "None"

Pros: "The food and the service"

Cons: "JFK was depressing but not Delta’s problem."

Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"

Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."

Pros: "Food and movies were good."
Cons: "Didn't leave on time."

Cons: "Price to get a little more space"

Pros: "Excellent job"
Cons: "N/a"

Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."

Pros: "Layout of aircraft."
Cons: "USB port barely accessible. Also, it didn't seem to work."

Pros: "Staff"
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."

Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"

Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."

Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."

Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"

Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"

Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."

Pros: "Everything up to departure. Sat in line for almost an hour."

Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"

Cons: "They were rude and notnhelpful lost my luggage"

Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."

Pros: "Una hora de retraso"
Cons: "Una hora de retraso"

Pros: "Movies- pro staff"

Pros: "Service"
Cons: "Too old aircrafts"

Pros: "Every thing went well thx"

Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"

Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."

Cons: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."

Pros: "Me rompieron el equipaje"

Pros: "The seat was comfortable, and the cabin in First Class was clean"
Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"

Pros: "The crew was very attentive and friendly."
Cons: "I would have like to leave on time."

Cons: "No entertainment system, tight seats"

Cons: "The entertainment app didn’t worked"

Pros: "Nothing"
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"

Pros: "Yes"
Cons: "Dunno"

Pros: "No traffic to LGA. No security lines. First in line to take off."
Cons: "Snack options are very poor."

Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."

Pros: "Everything."
Cons: "Nothing."

Cons: "Delays. Stuck in airplane waiting for over an hour after already having a 30 min delay to board."

Cons: "Personal monitors. Free food."

Cons: "Equipment delay"

Cons: "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"

Cons: "Holding back the departing passengers so those with connections could exit first"

Pros: "Everything"
Cons: "Everything was cancelled or delayed, missed connection are very common."

Pros: "Calm no crowd organized and perfect"
Cons: "Umm"

Pros: "My overall experience was good, but the ticket said one gate, and I boarded through different one. But I guess that's the airports fault."
Cons: "Everything was good."

Cons: "My transfer was supposed to be from JFK, but when I arrived a staff told me to take a taxi and go to LaGardia airport. Nobody apologized neither explained why I had to go there. Instead from leaving New York at 5.25 pm the flight was delayed to 8.30 pm. Horrible flight with angry employees"

Cons: "They left my bags behind and told me they weren’t even checked in Worst customer service ever"

Cons: "The seats were small and I’m 5’3"

Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."

Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"

Pros: "On time departure and arrival."
Cons: "Hard landing!"

Pros: "None"
Cons: "Too much delay"

Pros: "Convenient without problems"
Cons: "Paying"

Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"

Pros: "We arrived 40min earlier than expected"

Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."

Cons: "Baggage lost."

Pros: "Service"
Cons: "Old airplane between MIA and SJU"

Pros: "Not as other as flights"

Pros: "Fast check in"
Cons: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"

Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."

Pros: "We didn't crash"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."

Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."

Cons: "No individual screen. It would have been nice to know that beforehand. It was an unpleasant surprise."

Pros: "We barely made our connecting flight."
Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."

Cons: "Passengers too crammed in closer together."

Pros: "Everything was crew, drinks and the flight was great!"

Pros: "I have had the most uncomfortable seat ever. It felt like there was a huge ball under my seat."

Pros: "Free upgrade to domestic first class was awesome."
Cons: "Food was meh."

Pros: "The crew was great"

Cons: "No wifi but there were old style TVs throughout the cabin. It was an old plane"

Pros: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."

Pros: "The crew, the flights was always on time."
Cons: "Maybe change's pretzel and gives sandwish."

Pros: "I slept through the flight"
Cons: "Checking in was ridiculous. Very unorganized the agents were rude I was over charged for my bags an to top it off the supervisor witnessed the whole debacle and asked what I would like her to do about it."

Pros: "found out upon boarding that my $97 ticket was for a business class seat. Awesome"

Pros: "All good - with every aspect of the trip."