LAX to Doha segment was the best. However entertainment touch screen was bad on the flight from Doha to Trivandrum.
Ground staff at bangalore are very helpful
The legroom in comparison to other carriers was amazing. While another carrier may consider it business class legroom the economy class for Qatar was more. The staff and entertainment was proven to be world class as free headsets, blankets, pillows, masks, eye covering, and even ear plugs were provided and all without asking. While the cost was slightly higher it was worth every penny.
Boarding and In flight customer service
It was a good trip. Friendly staff. On time flights. Great experience.
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
This is the worst flight experience
Pros: "All great experience!!!"
Pros: "Overall experience was good!"
Cons: "Keep the good work up."
Pros: "On time departure and arrival. Hard working crew members."
Cons: "No slippers for long flights."
Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Cons: "Again very impressed with Qatar Airways service on the board"
Cons: "Boarding, restroom,"
Pros: "Crew was amazing."
Cons: "I had a problem with the seat cushion. Not comfy enough."
Pros: "Crew were friendly"
Cons: "Food could be better and frequent"
Pros: "The Crew were professional, friendly and comforting. The A380 Business Class is the best way to fly. Smooth journey, very comfortable reclining beds with enough room to within the bed area to move around with adequate space. The Wine list was excellent with a great choice and variety."
Cons: "Nothing to do with the flight...but Qatar could have offered an airport hotel room to their Bus. Class passengers for the 9 hour delay....we did have the Lounge, but a shower, rest and comfort after another previous 5 hour 30 minutes flight from Athens 11.30am Start to 2.00am start from Doa."
Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "Crew were very helpful and courteous"
Pros: "On time Very convenient price compared to other airlines"
Pros: "The flight crew was very friendly and helpful in getting you settled on the flight"
Cons: "Boarding was a bit Hectic in Bangkok."
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "Stellar crew -- super friendly, served water/juices constantly, polite, attentive. To be commended Great choice of movies and entertainment but no wifi???"
Cons: "This was an older 777 -- no wifi -- pretty surprising on such a key flight at DOH-JFK! This is not the airline's fault but I had a crazy lady next to me who was very disoriented, who could not speak English and needed assistance. No one would deal with her! She had a little pouch with her name on it -- like a UM -- so someone knew something was not right when they put her on the flight. I bought drinks inside the terminal for this 14 hour flight but they were all confiscated at the additional security at the gate!! WTF"
Cons: "The aircraft was changed and passengers were required to check in their hand luggage, yet remove their electronics from their hand carry. In my case I had several electronic items which I had to carry onto the aircraft and store awkwardly which created a major risk of my camera and laptop being damaged in the process. This is not the kind of service I expect from Qatar Airways, especially considering the exorbitant ticket prices."
Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Pros: "smooth and on time with efficient service."
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "Good service all the way to final destination. A+ service. Newer model airplane."
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "The business class seats on this A330 are to tight when turned into a bed."
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Cons: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."
Cons: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
Cons: "Boarding was horrible with those disorganized people that keeps telling you please sit while waiting for the gate to open AND THERE IS NO SEAT (in front of the gate) SO THEY ASK YOU TO SIT WHAILE THE NEAREST SEAT THAT AVAILABLE ARE TO FAR AND THEY ARE ALL OCCUPIED."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Cons: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Pros: "Roomy seats & clean appearance and modern cabin."
Cons: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Pros: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Cons: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Cons: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Cons: "If we're going to be early, have a gate ready."
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "On time, friendly staff, advertised Gogo Wifi not working."
Cons: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
Pros: "The flight was on time. The plane was clean. The temperature in the plan was good."
Cons: "It was a little more turbulent than I expected."
Pros: "Comfortable seats with entertainment screens for everyone and friendly staff."
Pros: "Flight crew very kind and helpful"
Cons: "Delayed. Missed connection."
Pros: "Comfortable and clean seating. Good leg room. Complimentary beverage and snack. In-flight entertainment for a short leg is appreciated. Ear phones provided."
Cons: "Every time I fly with Air Canada there seems to be a problem. Either the flight is delayed or it is overbooked. Generally I try to avoid flying with this airline if possible."
Pros: "That we got there"
Cons: "Crew stern and harsh."
Pros: "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."
Cons: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
Cons: "9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30"
Cons: "The biscuits they served as snacks were less than appealing. I think they could come up with a better snack for their flight."
Pros: "Loved the staff. Very friendly. Planes were clean and most of all, got to me my destination. On time!"
Cons: "Close to a 4 hour delay. No explanation."
Pros: "A customer service agent rebooked us on a flight 2/4 via Boston to YYZ."
Cons: "The rebooked flight was also cancelled and the counter staff in Boston were not helpful. We were stranded in Boston and never made it to Toronto. We had to find our own way back to NY Air Canada, meanwhile,was still selling seats at exorbitant prices while thousands of passengers were left stranded I travel several times a month and will ensure that I avoid travel with Air Canada. I will also let met friends and colleagues know not to use Kayak or fly with Air Canada. Because I booked with Kayak, Air Canada would not resolve the problem"
Cons: "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
Pros: "Chris from AirCanada customer service is a true hero to the industry and I'm sure he deserves much more recognition than he gets. Thanks Chris for helping save our travels!!!"
Cons: "When checking in for our flight, AirCanada prompted me to select which passengers' email addresses should be used to send updates in case of changes, delays, or cancelations. I selected the both of us to receive the updates. However, we never got any notice that our flight was CANCELLED. They cancelled it well in advance that had we known, we wouldn't have gone to the airport but NO - we already arrived and passed through security only to arrive out by the gates and see on the board it was cancelled. Even while passing through customs, the officer said he didn't see it on the flight schedule and then said, "oh it's just listed at a different gate." The way in which AirCanada handled the incident was completely unprofessional and just plain stupid. I for sure will be giving my business to Amtrak or Greyhound the next time I need a trip from NYC to Montreal."
Pros: "That at least, the plane eventually did take off and landed safely."
Cons: "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."
Cons: "Nice flight. A bit of delay, otherwise everything was fine as always :)"
Cons: "There was absolutely nothing that I found to complain about"
Cons: "They cancelled the flight after we were on the runway."
Cons: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
Pros: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
Pros: "In flight movies were clutch"
Pros: "Flight was on time."
Cons: "No hot beverage was served."
Pros: "The most outstanding part of the trip was the Check-In Agent. My original flight was cancelled and the very lovely lady at Check-In was so nice, very professional and just gr at to work with. On the whole AC is just, well, better than average and a great outlook on the people perspective."
Pros: "On time and quick and simple"
Pros: "It was on time and they served drinks."
Pros: "Efficiency, comfort"
Pros: "Short flight"
Cons: "Coming back, the drinks and the declaration cards came too late. We were landing when I got a Cole."
Pros: "The guy who gave me the boarding pass was very nice and helpful"
Pros: "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
Pros: "Entertainment and comfort of seats"
Cons: "The crew was very rude and not helpful"
Pros: "Prompt, efficient and friendly."
Pros: "Smooth flight"
Cons: "Some of the crew is not friendly."
Pros: "Flight is comfortable."
Cons: "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
Pros: "People that helped us were personable"
Cons: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."
Pros: "The crew was amazing"
Pros: "Comfortable sheet."
Cons: "Poor selections of movie and music. Food was horrible. Boarding time was 40 min late"
Cons: "AC Ticket attendants were unbelievably rude."
Pros: "Left on time, arrived on time."
Pros: "Pilot kept in good communication with passengers"
Cons: "Crew was a bit stern and not as friendly as could be"
Pros: "The staff was generally helpful and pleasant."
Cons: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Cons: "Although the flight to Canada was fine, the ordeal to try to get back was awful! So apparently Air Canada makes up whatever rules that they see fit but doesn't make you aware of them until too late. In Canada, the "International" terminal is not for every country, but for every country EXCEPT the US...I didn't realize that the "Air Canada English" is its own language. Also, they will resell your seat arbitrarily, without any previous warning and have no problem stranding you in a different country, forcing to pay exorbitant change fees. If you try to straighten the situation AFTER the entire fiasco, the only recourse is a random email. I would not only NOT recommend this airline, but I would stay far, far away from using Air Canada!"
Cons: "The crew had bad attitude and ignorant. Landind in Toronto on the way back was so scary!!"
Pros: "- Friendly and helpful crew - No turbulence - No major concerns"
Cons: "- Flight was delayed for over 20 minutes"
Pros: "The boarding was quick."
Cons: "Flight attendants weren’t 5 out of 10 on the friendly scale."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Pros: "Comfort was pretty good"
Cons: "Food, Crew behavior and entertainment"
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Cons: "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
Pros: "The seat was not super comfortable but for a 3 hour flight it was good."
Cons: "More movie selections."
Pros: "i asked for a glass of water and the answer was you had one already hahahahahaha"
Cons: "The flight from Denver to Fresno was uncomfortably cramped."
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "I like the entertainment screen"
Cons: "The mini pretzel.,,"
Cons: "The unfriendly crew"
Pros: "Extremely uncomfortable flight"
Pros: "Flight was smooth and shorter than I thought."
Cons: "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
Pros: "Absolutely nothing."
Cons: "I missed my connecting flight due to delay and thus had to spend unneccessary money for a hotel, as well as an additional plane ticket to Cusco. Thanks for nothing."
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Cons: "Seat of 1.5 hours on board the flight, but understand it's beyond the airlines control"
Cons: "The fact that I wasn't able to sit with my travel partner"
Cons: "My luggage lock was broken."
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "Smooth flight and on time great customer service"
Pros: "You have to pay for TV which is wrong and the snacks are horrible. Need to put better entertainment together and better food to paying customers not just to your first class members everyone should be treated special because all of our money pays for the company to stay a float"
Cons: "Food, entertainment and baggage claim"
Cons: "All of it. EVERY SINGLE BIT..."
Pros: "How helpful and polite everyone was.. This is only my second time to fly and was a good experience. Thank you"
Pros: "Crew were friendly"
Cons: "No one to help check in. Had to pay extra for my bag."
Cons: "O'Hare airport. Bad signage to economy parking."
Pros: "The Captain and his crew were informative and courteous. Very smooth take off and flawless landing."
Cons: "Passengers were boarding the air craft with multiple carry on bags which filled the overhead cargo after 2 groups. Groups 3 4 and 5 had to check their bags."
Cons: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
Cons: "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."
Cons: "Why was I not able to select a seat for the second part of my trip? Why was the agent announcements inaudible?"
Cons: "Bumped my head getting into the seat!!!!! The coffee machine was broken hence there was no coffee - this was a 10 am flight and the choice was a cool drink - Very poor."
Pros: "Staff was attentive and kind"
Cons: "No meal, no TV, late departure"
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "This airline is better than most of the others."
Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Pros: "I was able to switch to an earlier flight and it all went perfectly. Staff was very helpful in achieving the move and we even scored exit row seats with extra leg room. Bravo"
Pros: "Great crew. Good communication."
Cons: "Lazy airline. Wouldn't tell me before hand whether or not flight was delayed or canceled. Waited until flight was invevitably delayed before were were told it was. Cost me a day. Lost work. Asked airline beforehand about conditions due to whether and was blown off like I was a dumb person who didn't matter."
Pros: "arrived on time despite delayed departure"
Pros: "Another flight was issued"
Cons: "My original flight schedule was cancelled"
Pros: "The staff was friendly and helpful. A young lady on my Houston to Austin flight helped me find my seat. A young man on my New York to Houston flight was very kind."
Pros: "Excellent attention to detail"
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "I liked: The rambunctious kid behind me in the security line who was the Asian version of Chris Farley playing Rudolph Giuliani's kid on Saturday Night Live."
Cons: "I disliked: The fact that the flight departed at 6:00 am. It's my own fault for choosing such an ungodly hour."
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Cons: "the stuffs were mean and helpless,your luggage fee was so high ,only give one checked bag for free,this is international airline and you charged the first for 100 dollars and the second one for 200dollars and you let me,a poor little girl felt lonely in the airport and found it nowhere to complain,I missed two flights in one day and the air attendant 's attitude were bad,this was the worst experience ever in my life,I won't recommend United airlines to any of my friends"
Pros: "The pilots at the front were friendly as we departed, thanking the passengers."
Cons: "The line up process at LaGuardia was unorganized based on the preassigned number boarding system. There was no space to organize 1-5 as assigned on the boarding passes. Going and coming from LaGuardia, the flight gate was changed multiple times, then there was at least an hour and a half delay on the ground and an hour in the plane. We had to reroute to Neward because of air traffic situations, but the ground crew was not ready nor efficient in helping the throngs of people find transportation or understand the process The crew was sour, and when simply asked for a spoon, the guy said, "later" and of course, he never brought one. There was no friendliness or cordiality from these people. We were like cattle to them. I have never seen it so bad. I have watched what used to be a great airline with Continental, decline to a consistently subpar experience with United. I will look for other airlines to fly in the future. My experiences with Southwest have been much better in the last two years."