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Pros: "The crew was amazing. Food was great. Clean bathrooms. Great entertainment."
Cons: "We had our passports and boarding passes checked five times in the course of 2 minutes by five different people one after the next. My cabin luggage was searched right before boarding. I appreciate the need for security, but that was excessive and unnecessary. In the peak of the Corona virus craze, the security made all passengers take off shoes and walk without any protection. This is not Qatar Airways doing - New York JFK security B S, but I am sure airways companies have some say to change it."

Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."

Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."

Cons: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."

Pros: "The crew provide good service but personally i did not like the food that could be lot better."

Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"

Pros: "Yes"

Pros: "On line flight experience"
Cons: "The food has to improve especially they have to provide fresh food"

Pros: "Attentive crew. Good selection of meals excellent wines"

Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"

Pros: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"

Pros: "The service was great and was on time"
Cons: "The service and was"

Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."

Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."

Pros: "Food and flight attendants were excellent in Business Class"
Cons: "Sitting near bathrooms was a bit noisy and difficult to sleep"

Pros: "Went out of their way to be helpful"

Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."

Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."

Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."

Pros: "The food was great with three options for each meal and there were a lot of options for in flight entertainment"

Pros: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."

Pros: "Good service!! Good food!! Great staff!!"

Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."

Pros: "Great hospitality"

Pros: "service, food and cleanness"

Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"

Cons: "Seats are too small"

Pros: "Worst customer service"

Pros: "Food is good"
Cons: "Economy seat"

Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"

Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"

Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."

Pros: "Everything"

Pros: "Professional courteous friendly and communicative"

Pros: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Cons: "Flight attendants are not friendly and rude. Seat had a problem reclining."

Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"

Pros: "Clean. Friendly staff. Good food. Good entertainment."
Cons: "Small cramped seats."

Pros: "Quite journey"

Pros: "Okay"
Cons: "Okay"

Pros: "The professionalism of the staff"
Cons: "No comment"

Cons: "- Airline changed flight and offered little forewarning for what was a material change (from 1 hour transit time to 9 hours) - Boarding process was inordinately slow with little attempt to move this along quickly - Service was halting at best"

Pros: "Services"
Cons: "Food"

Pros: "Everyone on duty!!"

Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."

Pros: "Best Arab airline so far.5 star but if I could give more i would"

Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"

Cons: "Ran out of meal options in both flights"

Pros: "Price and schedule"
Cons: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."

Pros: "Nothing"
Cons: "Seats, unfriendly crew members, worst food "Hindu meal""

Pros: "Safe travel"
Cons: "more masks"

Pros: "Kosher snacks! Thank you! Very safe and controlled Covid procedures. Made me feel safe."

Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Pros: "N/a"
Cons: "Explain why there’s over a 2 hour delay"

Pros: "The crew was fantastic. The seats were very comfortable and the entertainment screen functioned perfectly with a great selection of things to watch."
Cons: "The boarding process seems slightly longer for delta than other airlines. I figure you’re aware of this and are working on streamlining this. Further while the safety animation yo have made is cute is a little confusing at times."

Cons: "First class almost always guarantees a much better experience!"

Cons: "No WiFi. Little service."

Cons: "Terrible"

Pros: "Didn’t like security. They were rude"
Cons: "Security"

Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"

Cons: "N/A"

Cons: "N/A"

Pros: "The food and the treatment"

Pros: "The Updated Delta Airline A320 Airbus Inside & Out"

Cons: "Compostable"

Cons: "Crying baby"

Pros: "Everything"

Cons: "Nothing!"

Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."

Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."

Cons: "The"

Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"

Cons: "Small seater aircraft was cramped"

Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."

Pros: "The LGA team did great in difficult situation"

Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"

Pros: "Flight was on time. Boarded quickly with no fuss."

Cons: "Crowded"

Cons: "No entertainment. Wifi didn't work."

Pros: "Made friends on the way to Maine!"

Pros: "Plane clean."
Cons: "Unorganized boarding at LGA."

Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."

Pros: "None"
Cons: "Delays"

Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Cons: "Nothing!"

Pros: "Professionalism"

Pros: "The staff was was very accommodating to myself and my 19 month old daughter"

Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"

Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."

Cons: "The delay on the runway"

Pros: "Turbulence didn't allow the beverage cart to serve passengers"

Pros: "Was a nice flay , thanks"

Pros: "Cookies"
Cons: "Late"

Pros: "Orderly boarding process."
Cons: "Overweight people being seated int he middle seat and sticking their elbows over both arm rests while comfortably sleeping."

Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."

Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"

Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."

Pros: "Nothing"
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."

Pros: "Everything"
Cons: "No complaints"

Pros: "Great flight"

Cons: "New aircraft and better management"

Pros: "Everything"

Cons: "Air conditioning didn't work!!"

Pros: "Excellent service. Very tasty food."
Cons: "Too many voice announcements, interfering with the entertainments system."

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"

Cons: "Nothing"

Pros: "leaving and arrival on time."
Cons: "No leg space in economy."

Cons: "I missed my connection. Which caused me to lose a critical day of work."

Pros: "Not bad"
Cons: "Okay"

Cons: "Total chaos during boarding..no organization"

Pros: "Everything went smoothly and comfortably. Enjoyed every moment"

Cons: "Screaming babies"

Pros: "Generally roomy and comfortable... smooth travels"
Cons: "Second leg of trip had no werking monitors. no WiFi on any flights...."

Pros: "All the staff was polit"

Pros: "Perfect."

Cons: "No room"

Pros: "All"
Cons: "All"

Pros: "I like crue"
Cons: "3 days travel instead of 1 , WTF?????...."

Cons: "My lugged lost"

Pros: "Number of times served and staff was excellent."
Cons: "Had one entree option. Take it or leave it is the only choice."

Pros: "the staff was so polite and helpful thank you"

Pros: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."

Cons: "No vegan or even vegetarian meals. Very disappointing"

Pros: "Wi-Fi should be free on thec plane"
Cons: "The song selections was inadequate. Need more Nigerian hip pop songs"

Cons: "I t would have been much better to have a faster check in process"

Pros: "Price, Price, Price"
Cons: "Keep going KAyak"

Cons: "It was very hot on the plane."

Pros: "Everything!"
Cons: "Nothing"

Cons: "The last minute gate change--"

Cons: "The delay"

Pros: "all in all !!!!"

Pros: "Exellent"
Cons: "All good"

Pros: "Clean and computable plane, very good meals and quick handling for departure"
Cons: "Nothing !"

Pros: "20 min delay. Boarding took too much time"

Cons: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"

Pros: "Definitely would recommend Turkish airline Great experience overall"

Pros: "TK is terribte during the Turkey coup attempt"
Cons: "Terrible"

Cons: "3 hour late"

Pros: "Wifi when I get to turkey, without needing a fan sim"

Pros: "They didn't want to go to work today. And it's your fault. So they will punish you."

Pros: "Everything was excellent."

Pros: "Sitting was small"

Pros: "Thank u very much!!!"

Pros: "Turkish airline excellent"

Cons: "Because of delay they left me to sleep on the airport in Istanbul. I am pregnant and nobody didn't wanted to help me at transfer desk. Last time in my life with Turkish Airlines."

Cons: "old plane . . . showing wear and tear. no wifi"

Pros: "Always on time....no delays."
Cons: "nothing"

Pros: "Quiet trip"

Pros: "EVERYTHING EXCEPT FOR BEING CRAMPED IN MY SEAT."

Pros: "purfect"
Cons: "foot and smile face"

Pros: "Seats very comfortable"
Cons: "Nothing"

Pros: "Service was excellent, amazing professional crew, vegetarian friendly pasta dinner option was delicious"
Cons: "Metal bars in the middle of the leg room space make stowing a small carry on under the seat in front of you impossible for all passengers in a row. Also awkward to place feet around. No direct air vents so I felt hot even wearing just a t shirt. Breakfast not as good"

Pros: "Lufthansa always great. Comfortable seats, good and safe service."
Cons: "Nothing"

Cons: "They run out of chicken and only had pasta dinner left. I don't like pasta ."

Pros: "Flight was ontime"
Cons: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"

Cons: "Late, missed connection"

Pros: "Great crew, food, entertainment and drinks."
Cons: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."

Pros: "Great crew."
Cons: "Working TVs"

Pros: "Nice comfortable flight"
Cons: "misspellt my name!"

Pros: "Priority boarding for parents with children was a huge help. Provided extra blankets and most of the crew's friendliness was very appreciated."
Cons: "Provided bassinet is much too small for even a 17 months old. Also very hard bedding made it impossible for the kid to sleep. We observed same with the other parents. Alone with that, the height of the bassinet makes it easy for the kid to get distracted. WORSE PART: Our daughter couldn't get comfortable to sleep and got fussy, so I took her for a walk which didn't help much. Since it was bedtime 11pm with 0 to little traffic, and to avoid her crying from disturbing everyone I resorted to one of the bathrooms with her. She did fall asleep for about 1 hour until one the FA came literally BANGING on the door. Very rude even after I calmly explained the situation. So sorry for such people with no compassion nor understanding in their hearts."

Pros: "This space intentionally left blank"
Cons: "For starters, they sat my 12 year old daughter 6 rows away and both of us in center seats so no one would switch with us. Mid flight, my daughter asked to switch with me since the guy next to her kept asking personal questions and was making her uncomfortable. Second, the in flight entertainment did not work. Third, I had pre-ordered a diabetic meal, they “think they may have given it to someone else.” Fourth, one hour delay making for a tight connection. And finally... they lost my suitcase. Should arrive in a few days."

Pros: "The service and the entertainment system"
Cons: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."

Cons: "I did not like the delays over one hour delayed"

Pros: "The Cabin Crew was excellent! Very impressed"

Pros: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Cons: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."

Pros: "Clean, modern place. Professional staff."

Cons: "Crew at Newark airport unpleasant and dismissive."

Pros: "Friendly flight attendants, good wine, good entertainment (which I actually don't watch), beautiful airplane, A 340, especially the downstairs restrooms."
Cons: "Very uncomfortable seats, minimal leg room, mediocre food."

Pros: "ground services"
Cons: "seats with little leg room"

Pros: "That I was able to arrive at Munich Airport"
Cons: "Delay and no information or explanation and help from Lufthansa."

Pros: "The staff was good to me when I became ill on the flight with a migraine."
Cons: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Pros: "Screen monitor and flight map"
Cons: "Flight was delayed and it was kinda cramped"

Pros: "Had a row to myself coming and going."

Cons: "Missed transfer, despite assurance before takeoff."

Pros: "747-8"

Cons: "Luggage didn’t make a Lufthansa connection even though both flights w."

Pros: "Nothing really. It was an overall terrible flight."
Cons: "The crew was so bad. When asked for my special meal 2.5 hrs into the flight, they said you haven’t ordered any, which in fact I had a month before my flight. The crew member instead insisted that ”you should've brought your own food” not once but twice. No courtesy nothing. I was super disappointed. I fly a lot and this was hands down my worst flight. Also, the aircraft and seats were terribly uncomfortable (Boeing 747-8 Economy). Boarding took forever as well. Overall a very shocking experience from a very experienced airline otherwise."

Cons: "Did not like them charging extra for a seat assignment."

Pros: "Exenent.."
Cons: "nothing"

Cons: "Boarding was an unorganized free-for-all"

Pros: "Seat comfort, easy of boarding."
Cons: "nothing."

Pros: "Hasn't happened. Still waiting."

Pros: "The service and space on the airplane were excellent."
Cons: "The boarding was a little chaotic but that may be a result of the limited space available at Newark Airport."

Pros: "Boarding to exit all went smooth"
Cons: "Air was sometimes stale"

Pros: "Nothing"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Pros: "The crew was really nice and helpful"
Cons: "The person sitting next to me on my right side was disrespectful and putting his head and legs up on my seat even after I told him not to do that and even spoke with the flight attendant. I felt uncomfortable with his behavior and the way it was managed by just telling him not to do that. I asked for a different seat but wasn't moved. For the price I paid for the seat and his behavior of taking up my spot and the empty spot in between us (he took up 2 chairs because he was laying down to sleep) I was very disappointed and uncomfortable during the flight."

Cons: "Seating space too narrow"

Pros: "Plenty of room"
Cons: "Lack of good movies"

Pros: "I love the food and service Excellent ..50."
Cons: "Lufthansa has been a excellent company and it was the first time that traveling with them.50."

Pros: "I loved the choice of movies"
Cons: "Lack of space"

Pros: "Entertainment options vastly expanded and improved Attentive staff Good check-in Decent boarding - some organisation of boarding by seat - prevents roadblocks by people trying to get to back while those in front are still putting their stuff away and blocking aisle."
Cons: "Given menus for a mediocre meal Booked window seat to sleep - given aisle at last minute when boarding Given drink then meal for overnight flight - meal would be nice - more time to sleep"

Pros: "Such a nice plane. So clean and new and professional staff."
Cons: "Boarding a little disorganized. But it was the airports fault I think."

Pros: "New airplane"
Cons: "The front seat has sharp edges at knee level. Wen the front passenger recline his seat it killed my knees."

Cons: "Cramped"

Cons: "Breakfast was just a roll. I would have preferred eggs."

Cons: "The Newark airport is a swamp of unpleasant facilities and personnel."

Pros: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."

Pros: "we were treated like royalty"

Pros: "Professional and courteous flight attendants."

Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."

Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Cons: "Nothing"

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Pros: "Yes"
Cons: "Everything was good"

Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"

Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Cons: "Staff rude and short"

Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Pros: "Crew was good"
Cons: "Food"

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Pros: "The crew!!"

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Pros: "Efficient boarding system, clearly signposted. Professional staff"

Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."

Cons: "Flight departed 35 minutes late"

Pros: "The attendants took great care of us. Super smooth flight."

Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"

Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"

Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Cons: "Two hours delay in the start."

Cons: "suitcase didn't turn up, although connection was quite tight"

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "The crew were pleasant"

Pros: "Great crew service. Among the best ever."

Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"

Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Pros: "delayed"

Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."

Pros: "...The transfer at JFK was terrible"

Pros: "The service of the crew onboard"
Cons: "Entertainment not to many recent movies and the boarding process was a little bit confusing."

Pros: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Cons: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."