Cons: "Air flow from air above seats was blowing out hot air. My seat kept reclining so I got yelled at and I didn’t do it on purpose. Long wait on ground before takeoff."
Pros: "The crew did a great job and I enjoyed the movies."
Cons: "Nothing"
Pros: "The boarding was great and moved very well. The crew super friendly and helpful."
Cons: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Pros: "Korean air is a step above the rest. Best airline in the business"
Cons: "No WiFi on the flight, but there is so much media offered you really forget"
Pros: "Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew."
Pros: "The plane left on time and arrived early."
Cons: "Horrible boarding experience. We were not offered a choice of seats when we checked in and had to wait at the gat"
Pros: "Issac was amazing!! Best flight attendant I’ve had in years."
Cons: "Nothing. My experience was fantastic."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
A couple of minor delays in boarding but very professional and efficient staff.
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Pros: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Cons: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Pros: "We got to whole destination safely"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal. Then we loaded on a bus, asked to get off after a while because our flight was delayed, left waiting some more with minimal information before we eventually got on the last leg of the flight. It was a mess."
Cons: "Very disorganized at the airport of Abidjan with mutliplr but useless checkings. It was a tota mess at the security checking. The flight was delayed for 1 h"
Cons: "Boarding was okay though it took longer than 1h. The flight was delayed for 30 minutes because the engine to start it was not functional. Very strangr"
Pros: "I read bad review after bad review of Air Côte d'Ivoire prior to flying them, and so approached this flight with trepidation. To my pleasant surprise, everything went off without a hitch: orderly boarding and on-time departure; comfy & clean new planes; delicious in-flight meal with wine; efficient disembarkation in Dakar with prompt, hassle-free baggage claim. ZERO complaints. This airline is great - don't be like me, book without hesitation!"
Cons: "NOTHING - everything was flawless. Thank you!!"
Cons: "Flights are always delayed and boarding is disorganized. No communication"
Pros: "Never on time"
Cons: "Flights are always delayed and boarding is disorganized. No communication"
Cons: "They changed our return time and added an extra hour layover."
Pros: "Flight was booked as direct abidjan to Ouagadougou on the 8th, then back on 10 th but in fact went past to Niamey then back to Ouagadougou, completely disorganizing all previously made arrangements and without prior warning! Quite unacceptable, as this was a repeat performance of what occurred the previous day, and was obviously planned, yet we were not informed. I will say your flight attendants are pleasant and professional."
Cons: "Lack of communication"
Pros: "Smooth and fast. No problems or complications. Nice that we were served a small meal. Delicious!"
Pros: "Boarding on time, nothing as problem, crew did good job and the food was also okay."
The seats were quite uncomfortable despite having good legroom. The 350s are quite nice but the problem is on the old 777 aircraft. Special meal requests are not catered for as they should. They never had any ice for drinks.
Was so glad the the captain kept the air. It’s usually suffocating in there.
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Pros: "Crew is excellent"
Cons: "Delays and we had to actually run for the connected flight"
Cons: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Cons: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."
Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Pros: "Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up"
Pros: "Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet."
Cons: "We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle."
Pros: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Cons: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Cons: "Flight was delayed by an hour and a half and no announcements were made"
Pros: "Crew was nice . Boarding was relatively easy"
Cons: "WiFi didn’t work, long haul flight with absolutely NO entertainment. Food was below average as was seat comfort"
Pros: "Crew was very friendly"
Cons: "Aircraft boarded 1.5 hours late and departed 2 hours late. Upon reaching the destination gate it took 30 minutes to open the aircraft door and start deplaning."
Cons: "They move the flight one day back one hour before the flight.. Also another day of day in airline original country.. This is unsatisfactory.."
Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."
Cons: "Leaving on time would have been better than 1.5 hours of delay. The food was poor. When I checked in online, the airplane map was totally different from Imthe plane we boarded. So selected a seat with no rows in front of me and I unded up with normal rows."
Pros: "Nothing"
Cons: "V poor hospitality and i was treated like a prisoner during my 1 nt trnsit at casablanka airport before my flight to jfk Also I didnt receive my 2 bags at jfk airport and till now i didnt hear from them till now I wish that anyone can help find my bags. I will never book on royal ait maroc again"
Pros: "Nothing to like."
Cons: "For starters the female flight attendants were very rude. Really unprofessional and lacking costumer service experience. The aircraft was messy and unclean. The entertainment screen freezes and unresponsive. They need replacing. And the delay was the icing on the cake. Royal Air Maroc is the worst airline company one can ever fly with. Even budget companies such as Easy Jet and Ryan Air provide better service. Not recommended at all people."
Pros: "the food is excellent."
Cons: "too much layover hour and they changed it after we purchased the flight ticket .that is very bad blc we missed our connecting flight and we have to purchase another flight which cost us additional 500 dollars."