Flight was nearly an hour late. Drink selection on board was excellent! I was very pleased to see White Claw Gard Seltzer on the menu.
Cons: "United needs stricter rules about boarding and de-boarding during Covid. They lag behind other airlines. De-boarding especially needs to be controlled. Very disappointed. Also, after row 21 there are no screens and you have to use your own device. Then provide outlets! Jeeze that's ridiculous. You need to have plugs if you have to use your own device during the flight!"
Pros: "Fast boarding"
Cons: "Wi-Fi could be better with no interruptions. My movies were interrupted 2 times."
Cons: "Breakfast for economy:))"
Pros: "Minimal amount of announcements"
Cons: "Seat was uncomfortable and toilets were in need of cleaning."
Pros: "The crew was cool! No problems whatsoever, didn’t know what was leaking on me! And the flight was horrible with Turbulence! I was scared at every moment and the landed was ok! I have had better flights!"
Cons: "I’m not sure at this point! Probably just Mother Nature!"
Pros: "great job over all."
Cons: "No meal service, old entertainment system."
Cons: "Flight attendants were very inattentive. After their initial go through with beverages and snacks, they were in the back chatting with each other for the rest of the time. One attendant was extremely rude to me when I was taking my daughter to the bathroom."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Cons: "The flight was supposed to leave at 9:15pm and didn’t leave until 12:00 am."
Cons: "We sat on tarmac for two hours after the scheduled take off and weren’t even offered a glass of water..."
Cons: "I had my back and they made pay extra to check in. After inside the airplane everyone had their back back with them."
Cons: "I was in coach. I am 6’2” and my legs were pressed against the seat in front of me for the full 4 hours. Uncomfortable."
Pros: "On flight entertainment was nice, so was extra legroom although way too much more money for a seat one way."
Cons: "Temperature was not well controlled. Stewardess was rude when asking about food and beverage. Tols is that she was only doing food when we tried to order a drink from her but proceeded to get one without hesitation for the gentleman sitting next to us. Did the same thing a second time also, just very off putting"
Pros: "Extremely uncomfortable flight"
Pros: "Flight was smooth and shorter than I thought."
Cons: "Forcing people to pay for wifi is ridiculous, this was a cross country flight. The united app was super confusing to use. Don't plan on using this airline again, unless I have no other option."
Cons: "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
Pros: "Fast and easy check-in. Attentive service. Good food. Great wine. Speedy baggage service."
Cons: "TSA absolutely sucks at LGA. TSA shut down all lanes except Precheck for a crew switch, and I almost missed my flight! Awful. Someone should be fired for causing the delay today. Everyone was angry and stressed out."
Pros: "Excellent service. On time. No complaints"
Cons: "Was great"
Pros: "It was quick."
Cons: "An old lady was tryna bag, but I just wanted my Hulu show."
Pros: "Alex and Marcus -- flight attendants -- were awesome. They thanked passengers directly and personally for flying United, and this was a very nice touch and I observed that passengers were touched by this gesture."
Cons: "It was after 10p. The lights were going on and off for beverage services and garage pick up. The lights were the stewards were were on, either for them or for people going back and forth to the bathroom ."
Pros: "The staff was great, very helpful and courteous."
Cons: "Theres no food whatsoever and no options for the tv unless you pay. The seats aren't spacious."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Cons: "Can't think of i enjoy it"
Cons: "My trip was poor because my flight got cancelled and I couldn't get on another flight until 24hours later and there were NO hotels available at all that night and this was an emergency flight I needed to be on. I will not be flying with you guys again because no one cared that I was basically stranded in NY with no where to go and I wasn't given any options to make my trip with you guys better."
Pros: "Economy plus is comfortable, crew was friendly, free wifi and entertainment options via United's app is a plus"
Cons: "Boarding process could be better, gate staff not so friendly"
Cons: "My luggage lock was broken."
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Cons: "I was delayed and missed my connecting and then was not helped in Denver."
Cons: "All of it. EVERY SINGLE BIT..."
Pros: "How helpful and polite everyone was.. This is only my second time to fly and was a good experience. Thank you"
Cons: "I did not like the seats. I was unable to recline and rest the way I wanted and did not like having to wait 45 minutes for baggage claim to drop my bags"
Cons: "The father in the row who wouldn't leave his kids alone and didn't let anyone sleep"
Cons: "My plane was delayed so my connecting flight left me so I had to sleep in the airport."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Pros: "Great crew. Good communication."
Cons: "Lazy airline. Wouldn't tell me before hand whether or not flight was delayed or canceled. Waited until flight was invevitably delayed before were were told it was. Cost me a day. Lost work. Asked airline beforehand about conditions due to whether and was blown off like I was a dumb person who didn't matter."
Pros: "Not too much"
Cons: "Last row smelled like throw up and crew didnt care to resolve . Then someone else came aftr people complain. Still didnt get resolved. And they gave my 8 month pregnant wife a hard time walking in front and said she technically doesnt have a disability. Worse flying experience. Then my bag was ripped half open i carasel."
Pros: "The staff was friendly and helpful. A young lady on my Houston to Austin flight helped me find my seat. A young man on my New York to Houston flight was very kind."
Cons: "Flight was very late. Boarding is rediculous. They load from the front of the plane and people go to the back looking for overhead storage and then try to more forward again while the people with seats in the back are coming in."
Cons: "The snacks were horrible. And the fact you get a sip of a drink makes no sense."
Pros: "I had a blood coat on my leg 2 months before my flight and the pain and swelling sometimes were unbearable, United was extremely accommodating, kind and courteous from the check in all the way to helping me retrieve my luggage in a wheel chair and that alone ease my pain, not having to do any extra effort was a huge relief on my legs. Definitely booking again with United and Kayak"
Cons: "TSA were less than basic, making me go up and down twice trough two different metal detectors and a body scan machine, then asking me to put both my hands above my head while standing up in the body scanner, a guy in a wheel chair who could only stand with a cane, these guys are barbaric but that's not the airlines fault."
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Pros: "I arrived safe and sound. A United ticket clerk at Chicago O'Hare was super nice but didn't really help my situation. I appreciated her effort and warm demeanor."
Cons: "After booking the flight I noticed that there was a 25 minute window between the time my flight was scheduled to land in my connecting city and the departure time of my connecting flight. Aware that most airline close the gate door and the flight 10 to 15 minutes before take off and the fact that it takes about 15 minutes to get off a flight after the aircraft door open, I was sure that this would be a problem. Also if I then had to change terminals that would be another 20 minutes. Long story short, I thought this was poor customer service on United's side. I called united the day before my flight and customer service rep assured me that it would be the same terminal and that these times are customary on the part of United. I then also mentioned this at the gate as well and talked to a very kind Flight Attendant. Everyone worked to put me at easy about this. My flight left 20 minutes late but made the time up while in the air. We landed I got off the flight in record time and asked a gate attendant to check my flight status. The flight and gate had been closed. They then had be go talk with a very kind woman at the customer service desk. She then moved me to a AA flight. She said "now the fate closes in 10 minutes so you probably won't make it but run". "You've got to be kidding me" i thought but she was so nice so I didn't question it... But I RAN!!! I didn't make it and AA customer service rep put me on the last flight out. I say in the airport for an extra 4 hours and ate lots of food I'm sure is slowly killing me as we speak. Happy to be safe and at home."
Pros: "Checking in at ticket counter was easy, service was accomdating for mom w disability. Love the option abt free ck bag for carryon. Very happy with change of flight option when original lay over was canceled. Love the text message update"
Cons: "I was forced to check my carry on due to lack of overhead space. Scarce food selection Forced checked carry on turned up scratched/damaged"