Daily cleaning, installation of cabin HEPA filters on flights from New York to Galicia
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Scores according to KAYAK customer reviews
Pros: "The attention of the staff and punctuality at the departures"
Cons: "The food"
Cons: "Everything was perfect"
Cons: "More Colombian ethnic products like Chocoramo or Achiras"
Cons: "The mainance of the plane should have done entirely before the flight, we had a 1 hour delay from Bogota to Quito for this reason."
Cons: "I can’t tell nothing more about, cause everything was really excellent"
Cons: "On time"
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Cons: "They lost my luggage"
Cons: "What I did not like is that after being in line too long to check in, they did not give me my boarding pass, I had to go and wait long time in another line to pay for my checked bag and to get my boarding pass. I have never seen that at any other airline, once you check in, you should be ready to go."
Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."
Pros: "- Plane seats were comfortable - Inflight entertainment - Friendly airline attendants"
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Pros: "The way they are with the passengers"
Pros: "Thumbs up"
Cons: "Everything was fair"
Pros: "The blanket, pillow, headphones and food."
Cons: "I was told hours before my flight that my flight was delayed due to weather in the NYC area and that the new flight time was two hours later. There were no weather issues at this time. This delay made me miss my connection and the only option was for me to have a 24 hour layover in Bogota, Colombia. As a woman traveling alone this was not acceptable to me but I had no other choice. I got a hotel room for the evening and tried to make the best of it. I was not offered any compensation for this inconvenience, nothing, not even an offer to pay for my hotel room. Similar things happened to three other people in my group that I was meeting in Peru all traveling from different locations. I lost an entire day in Peru because of this. On my return flight Avianca changed the times as well and I was forced to take an earlier fight home the day before I was scheduled to leave. I therefore lost a total of two days of my vacation because of Avianca and they did NOTHING to compensate me for it. STAY AWAY FROM THIS AIRLINE!!!"
Pros: "good service"
Cons: "Long line to check bags"
Pros: "The personal in the counter are very professional."
Pros: "Everything was perfect !!!"
Cons: "To many hours waiting"
Cons: "s o much delay!!!"
Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."
Pros: "Very comprehensive service. They don’t charge anything extra, the entertainment options are good, the service excellent, the food okay. Much better than most US airlines."
Pros: "The staff was nice"
Cons: "Old plane -"
Cons: "THE FLY WAS CANCEL.."
Cons: "Everything was wonderful except for taking too long to disembark"
Pros: "They were all very nice and helpful. We received two meals and snacks. I had a blanket and pillow. Couldn't complain."
Cons: "I had requested the wheel chair service due to my bad knee. When it came to boarding everything was great but when I got off the plane, no one brought the wheel chair. I ended up having to walk and hurt my knee further. They were suppose to help with my bags but I guess that's only in the USA"
Cons: "They destroyed my son's stroller"
Cons: "The aircraft was very cold"
Cons: "Just very tight seating"
Pros: "There was no one sitting by my side!"
Pros: "Todo me gustó"
Pros: "Worst airline ever. I live in NYC and had a trip to Peru. Five flights in total. Only ONE of them worked out. Two were delayed by hours (Avianca's fault) and two others I missed because of Avianca's delays. Never flying Avianca again. Ever ever."
Pros: "The departure of airplane it was delayed 1.30 minutes, that means, I lostl my fly to Lima, the services on ground for the Avianca's airline personal was terrible, no information at all."
Cons: "The service front the Avianca's personal was horrible"
Pros: "very good"
Pros: "the service is wonderful, I got on time to my destiny, even do I did not want to get off of the airplane, they have excellent service and a lot of details that make a long trip feel like a family trip."
Pros: "Non stop flights"
Cons: "Prices are expensive"
Cons: "1 bag delivered whithout padlock and stole belogingns."
Pros: "The complimentary blankets and pillows"
Cons: "The crew constantly putting our window shades up"
Pros: "Short period of time"
Pros: "Its not the best expericen ever have too many problems whith the luggage"
Cons: "Food was dad not sure after all i went truth goin to used the air line again"
Pros: "on time"
Pros: "Comfortable seats and good entertainment, nice food"
Cons: "Cabin crew were not friendly, and were resistant for any special requests"
Pros: "Efficient and on time."
Cons: "All fine."
Pros: "Comfortable for that sort of journey"
Pros: "The overall was a pleasant flight"
Cons: "It’s really difficult to figure out how to use the entertainment, specially how you can listen or watch a movie , for my parents that are not English speakers they just couldn’t use it so really boring!!!"
Cons: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Pros: "Food was good enough."
Cons: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
Pros: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Cons: "There wasn’t anything that I can recall that made the trip unpleasant ."
Pros: "The food on the airline is good. Entertainment system has many movies to watch. The boarding system from Istanbul is a Nightmare!"
Cons: "Once I asked the air hostess for a sandwich, i was really hungry, she said she would have to walk to back of plane and they would be serving food in 15 minutes. After 45 minutes I went back to ask for a sandwich and handed me a tray of meal and said to eat this."
Cons: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Pros: "I had empty seats next to me"
Cons: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Pros: "Crew was nice. I was really thirsty and I kept asking for water. He should have just given me a small bottle. Also need more than 4 Bollywood movies. This was a returning flight after 2 weeks and it had the same 4 movies which I had already seen."
Cons: "I had a 14 hour layover in istanbul airport. Arrived at midnight and flight wasn’t until 2 pm the next day. I just assumed that they would give me a hotel. Come to find out thats wasnt the case when I landed. Given all kinds of reasons/excuses. The guy at the transfer desk told me”you should have known that your layover was this long since you booked it”. Will have second thoughts about flying Turkish again. Left a bad taste in my mouth. Might stick with Emirates or Qatar."
Cons: "They took over 6 hours to decide if the missed and overbooked flight would be free or an additional $1000 (which they originally demanded). Spent over 30 hours in the airport with no help from the airline - NEVER AGAIN"
Pros: "Cleanliness of lavatories throughout the flight. Friendly staff. Great gluten free food."
Cons: "Lack of room between rows and the narrowness of aisles"
Cons: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Pros: "Flight was good"
Cons: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
Pros: "On board entertainment ststem has lots of options to choose from on all accounts. Food selection was good, served hot with large selection of drinks. Overall much better than US airlines that cross Atlantic."
Cons: "More comfortable seats for long haul flights is a must have. Comfort+ Offered a money’s worth alternative to business or first class. Boarding is done away from terminal building which required busess for transportation back and forth. Prefer skybridge instead."
Pros: "The service was great and the price was the best out there. Everything about this airline was great except for the boarding process in Istanbul."
Cons: "The boarding process in Isanbul was third rate. We went through five security screenings at the gate after having gone through airport security. We were crowded into a space that wouldn’t have accommodated a group half our size. Then we were criwded onto busses to stand and wait about 20 minutes while others cleared the five security screenings."
Cons: "Good. Staff were courteous"
Pros: "All was perfect"
Cons: "long boarding"
Cons: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Pros: "The Entertainment system was best I have seen."
Cons: "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
Cons: "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
Pros: "Service & food Additional goodies"
Cons: "All 5 baggages where delayed and delivered after 5 days. 1 of them is still lost. Turkish Airlines ATL Airport ground staff is never to reach or never answers any calls, mails or notifications."
Pros: "The food was great and the service was very good."
Pros: "Courteous service. Good food."
Cons: "USB plug did not work, but was offered a different seat."
Pros: "Food was good"
Cons: "Hour and a half delay"
Pros: "I love everything at Turkish airlines. Good food, entertainment, very professional staff. My flight was perfect! Thank you, guys!"
Cons: "Food: they gave you a menu so you can pick up an option (by half way through lunch service they run out of one of the options) They also didn't provide enough water, it's a transatlantic flight! Few options for beverages. Boarding: messy. You have a seating section for a reason (besides pricing). Also connecting flights from IST to the US are horrible. Four point checks and manual screening."
Pros: "Great experience for my first international flight."
Pros: "The crew was kind"
Cons: "Boarding was delayed. We were told we would make the flight which we didn't. We had to spend 12 hours at the airport to await the next plane to Batumi. We were given lunch vouchers but what it applied to was substandard"
Pros: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Cons: "There wasn't nothing that I didn't like . I love me some Turkish airline."
Pros: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"
Cons: "car seat not wrapped in plastic bag so I lost my cushions on the seat. Now my child can no longer use it."
Cons: "Very poor experience , no clear gate assignment prior to boarding , i missed this flight due to no gate info poping on the monitors. Bad customer experience , No manners no proper English, By Far the worst experience."
Pros: "Everything is excellent.They are the best in the area of service."
Cons: "There is no bad thing worth telling regarding turkish airlines flight."
Pros: "Good food, very polite and attentive staff."
Cons: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Pros: "The flight attendents were very nice & service was good."
Cons: "The seats are cramped in economy, so if you are tall it's uncomfortable flight."
Pros: "The service and food"
Cons: "Seats are to cramped."
Pros: "Electronics confiscated from passengers (all passengers, no profiling or consideration for who is dangerous and who is not, which is NOT WHAT I LIKED, I hated it, this political correctness, so everyone "suffers the same", while bad guys still have all the freedom to do terrible things. It is not a security, it is a stupid put on!) but at least our electronics were carefully packed and delivered to Boston. It took whole hour afterwards to retrieve them!!! Terribly inefficient."
Cons: "Stupid, completely idiotic security, caused, of course, by our completely idiotic president Trump rulings, but... Turkish air workers took this stupidity up to an unseen levels. I fight stage 4 cancer, it requires timely medicine. I was not allowed to take on board several critical supplements because they were either in powder, granulated or liquid form (all in their original medical packaging), my custom made crocheting hook was labeled as a dangerous weapon and I was not allowed to take it on board either, so I had no means to alleviate my air flight anxiety. they were going to confiscate and throw it away. Cold "sorry for your loss" was their only reply. They tried to scare me by calling police. Extremely impolite personnel. It took almost two hours, when TA security threaten that I won't fly, to make them pack this little darn crocheting hook together with my iPad. Funny that food on board comes with real metal silverware, forks and knifes included, which are far more convenient and dangerous if I was to use it as a weapon in comparison to a hook (3 inch wooden handle and 1 nah of a metal shaft ending with a small blunt hook, thin - size 2). TA said they provide us with free wifi to compensate for confiscated electronics. I was not able to connect to that wifi all flight long. Movie selection is below mediocre, little choice, practically no quality. Food is bad - not appropriate for my condition at all, but of course I can't bring on board cancer-appropriate food - security labels it as a threat to passengers. No leg room at all for a medium-built lady like myself, can't imagine what thicker or taller people do to survive 9+ hours flight, seats do not recline, pull out tables are of terrible quality- very unstable, so food and drinks fall off even without turbulence, just because of no leg room our knees are always interfere with these flimsy tables. With a comfort and restrictions like I had tickets must cost not a penny over a bus or metro ride, not hundreds of $$. It took about two hours to get my suitcase too - they said our luggage had to go through a second inspection before it gets onto baggage carousel. All in all, I will avoid TA for long flights by all means. Never again. They were an huge downshift to my perfect vacation. I had to go to an emergency treatment today because of the way TA treated me yesterday. Unfortunately, I can't measure how much yesterday's abuse advanced my disease, I am disturbed and frustrated enough to go to court to bring a suit against... yet again, those imbeciles from security do have a good alibi - their actions were triggered by US government regulations."
Cons: "Choice of food on business class was very limited"
Cons: "كل شيء"
Pros: "Good crew"
Cons: "The moms with babies would do with a little help."
Cons: "My logged didn't arrived to Amman I received one and I miss one TAG number TK633655"
Cons: "Canceled flight"
Cons: "Why this difference between India to Istanbul and Istanbul to New York flights?!!!!"
Pros: "Liked the strong team from the Captain's handling of plane to the cabin crew service and food."
Cons: "Confusion in Istanbul about connecting flights due to Turkish time change."
Pros: "This airline will never be my choice of airline if I ever felt the fly the country I will pick another airline for no matter what caused it would be just so I would never have to fly on this airline ever in my life or my family or friends or anybody else I don't ever ask me I am very disappointed at this airline and the people in the customer service I'll just airline is it a money hungry airline money comes first people come last"
Pros: "I liked the crew"
Cons: "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
Pros: "Good organization and nice staff"
Pros: "Staff was great"
Cons: "There should be a choice of Halal meal also, while booking the seat"
Pros: "Crew was great!"
Pros: "The crew on the plane and at the Dublin airport were nice. We haven’t made it to Dubrovnik. Plane from Newark was delayed, we missed our connection, our luggage was misplaced, then they didn’t have another flight until the next day, and they sent us to a hotel that didn’t have any rooms available."
Cons: "What couldn’t have? Thanks Aer Lingus."
Pros: "Crew was very nice. Food was ok."
Cons: "Seats were not very comfortable."
Pros: "Overall everything went better than expected. Flew Aer Lingus from East Coast through Dublin to Rome. Making the connection in Dublin was the easiest connection I’ve ever made and I fly multiple times every month. I would fly Aer Lingus to Europe again for sure."
Cons: "We did not get to select the seats. I did get an extremely low priced fare so I was prepared. The seats were in the very back of the plane from Dublin to Rome even though there were many seats open throughout the plane. I couldn’t figure out how to purchase upgrades using the app."
Pros: "The welcome, hospitality and service by the crew were all excellent"
Pros: "I liked service given for special needs older senior"
Cons: "Landed early in LAX and then had to wai about 20 minutes to get a gate!!"
Pros: "The food"
Cons: "Crew bare minimum service entertainment not functioning properly check in difficult flight operated by aer lingus"
Pros: "Staff on board were friendly"
Cons: "7 hour delay with no effort to facilitate passengers"
Pros: "Absolutely nothing"
Cons: "Traveling for important business trip. Flight got canceled for “operational issues” and I Never received a notification from the airline or booking agency. I was told I couldn’t get a flight until 24-48 hours later. There were flights available through other airlines, so I asked if they could get me on one of those flights. I then sat on hold for 45 mins to be told that the airline wasn’t responding and the only thing they could do is refund me. I ended up purchasing a new round trip airfare 4 hours before departure which cost me $1000 more than what I paid for my original flights. I was experiencing a lot of anxiety and stress during this period again with no help from the agents. I expect someone to get back to me regarding this and offer some options on how to make this situation right."
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Cons: "My flight from the US to Dublin was delayed by 3.5 hours because the original inbound plane broke down and they sent a smaller replacement. Then they could not locate a crew."
Pros: "The crew was very helpful and has provided lots of water now and then, wich was really relieving on the long distance. The seats were quite comfortable, the food quite all right."
Cons: "The flight was delayed wich caused a lot of stress bevor, while and after it, 'cause of the connection flight, that we were afraid to miss. We've got the connection at the end, but the luggage didn't come with us, so a luggage investigation was needed. A lot of paperwork and stress, hopefully I'll at least get it back soon. Entertainment wasn't available for several hours, it was an error in the system or something. Some of the seats have had it, others have had not. It took them hours to fix it."
Pros: "Excellent price and great service"
Cons: "Not a lot of legroom"
Cons: "We tried to get a checked bag when checking it online but the site kept shutting down. When we got to the airport they told us it was $100 for each of our checked bags. They would not let us back away from the counter and check in online, even though it was only $45 online. The man who helped us was fine but his boss was rude and totally unhelpful. We will not fly Aer Lingus again if possible, which is sad because we are Irish and like the rest of the experience usually."
Pros: "The crew was very pleasant. The food was actually good! The flight was exactly on time! And they didn’t loose my luggage! It was perfect"
Pros: "I got from point a to point b just fine"
Cons: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."
Pros: "Flight was great and very friendly staff. Not sure why I couldn’t check in online."
Cons: "Only tap water was complimentary."
Pros: "It landed early"
Cons: "After dinner, seat belt sign was on for the rest of flight. They didn't want anyone to use the bathroom...for over 4 hours. There was really no turbulence. Basically it seemed to be a reason to not provide service and trap people in their seats. You also had to pay for alcohol. Worst international flight I ever had in terms of customer service"
Pros: "The Crew was lovely on the Transatlantic flight. The Dublin-HH crew was polite, one older lady was warm. Of course I would have like free wine, but I imagine many passengers might abuse the offer..."
Cons: "Narrow seats, not spacy feet place (fortunately a nice gentleman in the middle of us, 2 people, found a seat with more space - he was a very long and not too skinny man. Only 3 toilets for both isles of passengers on a TRANSATLANTIC flight."
Cons: "More room for passengers in economy class. It is becoming utterly unpleasant. I would like not to be forced to check-in the carry-on when the plane is full. Make more room, sell less, or don't tell me I have right too a carry-on."
Cons: "I was absolutely appalled by the service, I was in the rear of the plane both flights and by the time the food had got to me there was no choice of meals . The flight attendants just threw it down in front of me . I found the staff rude and I could hear them making fun of passengers. Also the tables were insteady so you had to put something under it so it was level. Headphones hurt your ears. And the fact that when I booked my flights they did not mention that the flight from Dublin to Newark was a domestic flight so no free alcohol. I was very disappointed in this flight to and from"
Pros: "On time, newish plane. A very short flight so"
Cons: ". Couldn’t change seat at checkin so couldn’t sit next to husband who was on a separate reservation Boarding is not by seat number, you have to queue up in a long line ."
Pros: "Used the self check-in and an agent offered to help. She was fantastic!"
Cons: "Cattle call boarding.... No system. We prepaid 80 Euro for two carry-on size bags because they were slightly over the 10 kilo limit and then they announced at the gate that if carton bags were over size or weight, they would check the free. Really!!!!"
Pros: "The flight crew arranged for assistance at the arriving airport."
Cons: "The staff at EWR took the wheelchair that I was in and told me that someone would be along with another one. One never arrived. I went to the desk when boarding began. I requested a wheelchair and I was told that I could walk down the ramp without assistance by one of the boarding staff. I was able to but with great pain and much energy. If it had not been for the crew of the flight I probably would never fly on Aer Lingus again."
Pros: "Excellent service from counter in both Newark and Dublin. Cabin crew was very attentive and complimentary food and beverage was just great!"
Pros: "The shepherds pie was excellent !"
Cons: "The seat cushion was worn out and lumpy"
Pros: "Flight and service was fine - food was probably better than average in coach."
Cons: "I have come to expect charging outlet for devices - this aircraft had none. Entertainment consisted of a few older movies - no newer releases."
Cons: "No entertainment for a 3 hour flight??"
Cons: "First of all, they were not able to locate my reservations even after I showed them the e ticket. I had to be on call with Etihad for 1 hour to figure out my reservation. I had a small 7-year-old son with me and we were at the airport from one day. Since my other flight got cancelled I ended up boarding taking Etihad. I was first in the line at the check-in counter and ended up boarding at the end with all the hassle. I requested the vegetarian food twice and confirmed it while the reservation, but still didn't get the food. My son and myself were hungry for few hours. The crew was not very supportive to accommodate any food."
Pros: "Everything was good overall."
Cons: "Seats got a little uncomfortable after a while."
Cons: "Did not likevthe fact that beer and wine was not included on a trans Atlantic flight."
Pros: "Aer Lingus flight attendants as well as employees inside the terminals were wonderful. I sincerely feel they went above and beyond to make sure you were happy. Whatever they could control they did a good job."
Cons: "Seats were extremely uncomfortable, felt like you were sitting on a piece of plywood. In addition they were very narrow and had little leg room."
Pros: "Got Shuffled off by British Airways onto them the seats were good and the plane was new model"
Cons: "Staff did not know how to behave when asking you a question, seemed upset and your comfort was none of there concern."
Pros: "Constant attention to comfort"
Cons: "Smell the smoke from outside while boarding or landing. Pay for wine Luggage allowance, NO PERSONAL bag?? Movies not so many options"
Pros: "The food was wonderful - all hand packed in Ireland. Particularly liked the ice cream! (Better than United, Delta or Southwest. Not as good as Qatar Airlines.) The staff was particularly positive and upbeat."
Cons: "In the US we board by row numbers. With Aer Lingus, the boarding was weird & illogical."
Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."
Cons: "The plane was delayed by an hour, they didnt have a plane so gave us a random budget airline plane from a company noone has heard of. Wasnt a big enough plane, so requested we check our hand luggage. Got on the plane and for a 7 hour flight there was no entertainment- unless you had a fully charged phone or tablet as they had an app but no where to charge your phone or tablet. Half way though the flight, it was announced that we had gone from 4 toilets to 1.5 (????) Landed in the us and it took an extra 30 minutes for luggage to show up on the conveyor / carousel. What a joke!"
Pros: "Seats on flights between London and Dublin."
Cons: "Unfriendly staff, poor meal offerings, delays and long check in process"
Cons: "They need to tell travelers starting in noneuropean countries that their luggage will be separated and arrive on different carousel than travelers starting in Europe on same flight."
Pros: "This was the first time I've flown Aer Lingus... and it won't be the last!! Great experience!!"
Pros: "Ride was smooth from Dublin to New York"
Cons: "The food was horrible, and the prices were high.The seats that we got were small and had no space to move around. And the seat I was in had a broken headphone jack, so I had to ride the whole 6 hour plane ride looking at a tv screen with no sound!"
Pros: "Free movies and plenty of food"
Cons: "Would have liked to been able to afford better seats"
Cons: "Let us board, then flight was delayed. Sat on tarmac 2 hours. Didn't offer any snacks. Dinner options were poor."
Pros: "Great in flight entertainment. Everyone was nice and friendly, I had an extra seat, and I loved being able to charge my phone"
Cons: "Nothing comes to mind!"
Cons: "Better entertaiment system"
Pros: "See above"
Cons: "Baggage lost."
Pros: "The stewardesses were very polite and helpful"
Cons: "6hours delay and no reimbursement. It sucked! Thank you."
Cons: "No individual screen. It would have been nice to know that beforehand. It was an unpleasant surprise."
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Pros: "Friendly staff."
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Cons: "Too little room for legs and cabin was colder than usual."
Cons: "My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!"
Pros: "In general everything was good."
Cons: "There was no menu to know ahead what was coming so I could have decided before the meals came"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Cons: "Strange thing: my wife and I were in business class. The stewardess going down my isle said all dinner choices were already used up and I only had a choice of pasta or chicken. Later the stewardess went down the isle for my wife and she had all choices available! Weird. And the stewardess said this was as it was supposed to be."
Pros: "Cookie hehehh"
Pros: "Overall was great."
Pros: "Boarding was on time and we departed on time and arrived on schedule-fllight was very comfortable"
Cons: "Snacks were ok but main meal could have been better- suggest u go back to box meal such as a sandwich and piece of fruit."
Cons: "Passengers too crammed in closer together."
Pros: "overall okay"
Cons: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Pros: "fly was on time, good service, food and entertainment."
Pros: "Fast once we were airborne"
Cons: "Delay without explanation, then sitting on tarmac for 40 minutes."
Cons: "No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!"
Cons: "Could not buy snacks"
Cons: "They were not honest with the information given by stewardesses"
Cons: "Airfare.com is very difficult to deal with."
Cons: "No usb or wall chargers. No inseat entertainment and glitchy wifi entertainment"
Cons: "There was no phone charger at the seat."
Cons: "The seat was extremely comfortable."
Cons: "Always delaysd"
Pros: "The pilot was amazing!"
Cons: "It was one hour late."
Pros: "Everything went smooth"
Pros: "Every thing."
Cons: "All good"
Pros: "Once we boarded, business class was very good."
Cons: "Food was pretty bad, dinner and breakfast. No taste at all."
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Terrible porque no pude viajar ayer"
Pros: "Everything overall"
Pros: "found out upon boarding that my $97 ticket was for a business class seat. Awesome"
Cons: "Delayed 2 hrs"
Pros: "i have to pay $90 for my seat"
Cons: "It was a headache!"
Pros: "does not have compensation during my stay, sad"
Pros: "Seating way too tight"
Pros: "It was five star all the way."
Pros: "Everything except what I didn't like."
Cons: "Delayed departure"
Cons: "The movies were watched were old movies; they could be updated."
Cons: "breakfast was horrible"
Pros: "On time with no problems"
Pros: "The crew was okay,...and we got there"
Cons: "The plane, was a piece of junk, and the AC wasn't working."
Pros: "One lady was so mean when I asked her a question ."
Cons: "Be more smiling and helping customers when needed"
Pros: "So many movies!"
Cons: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."
Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
Pros: "The time arrived at the airport was great"
Cons: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Pros: "Tenía reservado uno y de repente desaprecio"
Pros: "On time"
Cons: "Seats switched from together with my wife on our honeymoon to seperate.Rrude front desk staff."
Pros: "Cabin crew was friendly and efficient"
Cons: "Crappy plane for an international flight"
Cons: "Lost our luggage"
Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Cons: "Our seats was almost the last seat of all our flights, even we checked in very early."
Cons: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Cons: "Even though I bought my ticket through British airways, they made me check in through Iberia. No one told me beforehand so I waited in line at the BA line for about 20 mins and was told by the ticket agent to go to Iberia instead. Also, two medium delays. Not major but I did feel like I spent more time on the plane than I should have"
Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Cons: "Your bag people are thieves."
Pros: "No complaints everything was good No delays on time flights going and returning back"
Pros: "It wAs on time"
Cons: "No body let me know that my connecting flight had been canceled, even though they knew before my previous flight landed. Not many options for getting to my destination. Had to change airports and didn’t offered much help with that."
Pros: "That we at least got some water"
Cons: "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"
Pros: "Excellent meal in premium economy. As good as business class on other airlines"
Cons: "Boarding process is excrutiating"
Pros: "Crew was lovely. Economy seats were on the roomier side. Entertainment options were excellent. Would choose to fly with them again."
Cons: "Food was mediocre. Boarding process was poorly organized."
Pros: "Lovely staff"
Cons: "Due to delay of previous flight I missed my connection for which I had a 3 hour layover prior to delays. I was put on another flight out of LGA upon arrival but was not given a travel voucher even though I was told tmi had one in my envelope. Trying to get someone to issue a voucher almost made me miss my new connection."
Pros: "Landing was perfect"
Cons: "Everything was fine"
Pros: "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"
Cons: "The airline put me on standby for my connecting flight without telling me at anypoint until I was at the gate. I lost a day of vacation and instead had to wait in Madrid for 4hrs, fly to a neighboring city, and then take 2hr bus to my final destination."
Pros: "On time to madrid... late to Alicante"
Cons: "Personal video screen froze and didnt work...chicken meal was too salty. Britisk airways cancelled our return transatlantic flight LGW to JFK and the Iberia (one world) representative Alicante airport could not help us getting on another flight we now are landing in LGW and have to transfer to LHR at iour own expense and are getting to J FK almost 4 hour later than scheduled...spenrt over 40 minutes on phone with British airways at international cell phone rates which also cost us a fortune"
Cons: "The only bad thing is that the checking at JFK was very long!!!!"
Cons: "Delays delays delays!!! Terrible!! We were waiting 7 hours!! No compensation was offered!"
Pros: "Good movie selection"
Cons: "check-in very poor. Priority check-in was slower than the others. The attendant was unhelpful and had inaccurate information"
Cons: "We were in JFK for over 24 hours being lied to and being promised that our flight to Madrid although late would leave that day. We were changed from boarding door to boarding door, we were told that there were no hotel rooms available in New York that they could place us in and told that they were testing a plane and as soon as it was confirmed it could fly we would be on it. At approx. 1am or a little after we (the passengers) from the flight were located at boarding door 7 and they brought an Iberia plane right by the windows in hopes that we would be put at ease at the sight of a possible flight only to find out that there are no flights out of JFK after 1am. The lies they told and or lack of truths was very frustrating"
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Cons: "Missed my connection because they weren't super clear about the gate and then just kept me on standby. Would have liked to have had some options, like actually booking my flight so maybe I could have explored Madrid on my 9 hour layover after missing my flight by 4 minutes. And then they kept me shuttling back and forth while doing this. I went through security 4 times."
Cons: "Terrible Uncomfortable Overbooked"
Pros: "Good seat spacing"
Cons: "Customer service was a low priority"
Pros: "I was in seat 38L and was very pleased to see that it reclined fully. I hope that is always the case as I will endeavor to book that seat regularly."
Pros: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Cons: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"
Cons: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Pros: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Pros: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"
Pros: "The entertainment was readily available."
Cons: "It was cancelled"
Pros: "Plane and crew"
Cons: "Good flight"
Cons: "The air conditioning was not working correctly, they opened the door during boarding to allow for some relief. ??? It was just uncomfortable. Another thing which is terribly annoying is the touch screen entertainment on the back of the seat. Who in their right mind invented this? What happens when you have a inconsiderate person playing games behind you tapping your seat back like they are playing the xylophone? Ridiculous! People have lost their ability to be respectful, so please get rid of this and put the controls someplace else. This goes for all airlines. Thanks."
Pros: "Courtesy of flight crew"
Cons: "No complaints"
Cons: "We took the red eye and there were children that would not stop screaming and crying. This was not your usual crying infant. These children were able to speak. The crew did nothing about it and let these children yell and scream as they played games on the provided tv. Most of the people on the flight were displeased by this family that made so much noise."
Pros: "Friendly staff."
Airlines flying from New York to Galicia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Galicia
Masks required on board, masks provided on flights from New York to Galicia
Social distancing seating
Middle seats unavailable to book on flights from New York to Galicia
Testing for antibodies, testing for symptoms for flights from New York to Galicia
Waiving of change fees. Search flexible flights from New York to Galicia