Daily cleaning, installation of cabin HEPA filters on flights from New York to Khabarovsk
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Scores according to KAYAK customer reviews
Pros: "Everything's just fine"
Pros: "Good service"
Cons: "The flight was 4 hours delayed!!!"
Pros: "The food (two full meals) and amenities provided by Aeroflot was wonderful. Staff was helpful on the flight and provided us with plenty of drinks."
Cons: "We boarded the plane at the time the flight was supposed to depart without explanation as to why there was a delay. Then we sat on the plane for two hours without explanation again. Landed 45 minutes after the originally planned time. Our connecting flight to athens was going to depart in 15 minutes, but left us and 58 other passengers. Poor communication to the passengers and then poor communication or help from the airline. If they would’ve waited 15 minutes, 60 people could’ve made their connection. Instead we have to wait 6-7 hours to board another flight. The customer service at the Moscow airport was sad... only two people at the desk for 60+ customers needing new flights because of their unexplained late departure."
Cons: "US bought carry on case been requested to be checked as a second baggage piece for $100 fee. And then both opened lost and not reached destination."
Pros: "Crew was great"
Cons: "They lost my luggage and zero leg room for economy seating for anyone over 5’10"
Pros: "Nothing, really"
Cons: "The seats were too tight and there was no climate control"
Pros: "I love Aeroflot"
Pros: "Because the flight was canceled"
Pros: "seats ok but only because the plane was not that full"
Cons: "tv movies was terrible hard to use"
Cons: "delayed flight made me miss my connection. I was stuck in the Moscow airport for 12 hours."
Cons: "Delayed for hours. Missed connecting flight. They rebooked for a flight half a day later. Horrible!"
Pros: "Food on Aeroflot is good these days and the flight staff is very competent."
Cons: "Check-in staff on this given day was not at all sympathetic."
Pros: "Kids got souvenirs."
Cons: "Should serve more water and drinks."
Cons: "The flight attendants were slow and unprofessional. It took 3 hours to get dinner. Other airlines manage to feed passengers in Economy within an hour on the similar flight. But the worst part was that my luggage went missing. After it was found nobody let me know so it was just sitting there for three days before I could get a hold of someone. And then after multiple calls they finally said it would take another 5 days to be delivered 200 miles. So I ended up having to go get it myself. Not as much as an apology from them. Aeroflot is absolute garbage. Stay away from them."
Pros: "Crew was nice and priority boarding made a huge difference."
Cons: "My seat was broken and couldn't lean back the WHOLE flight. Food was terrible at times unbeatable and stale. Flight left an hour and a half late and captain did not even announce the reason"
Pros: "Very comfortable flight no layover. TV worked well."
Cons: "I booked my tirkcet online - and when I happily got to the airport and tried to check in - AEROFLOT personnel saw my reservation but actually ticket wasn't issued - so I was standing there with all my luggage and no ticket. already spent money on taxi cabs etc all I could do was to buy ANOTHER over expensive ticket - with loads of stress. when I landed in russia I received a cancellation notice from Flight Network. this is unacceptable and I am very disappointed that I have to spend so much extra money in the end and wasted so much of my nerves and time!"
Pros: "OK entertainment systems, professional crew"
Cons: "Next flight I'm gonna pay extra for extra leg room, felt like a tuna fish in a fish can"
Pros: "aircraft was clean,best service."
Cons: "Discomfort, 4 time boarding was late. It was very sad for me to fly with aeroflot company it was a first and a last time with AEROFLOT."
Pros: "everything!!! Great service ."
Pros: "the crew was very good but the food was very bad frozen can't eat it is will never fligh again with this flight"
Pros: "Quick boarding, nice and friendly crew, lots of movies and shows to pick from"
Cons: "Food tasted good but portions were really small, like kids meal. Crew was not updated with the times and left 45 minutes late which made us miss our connection flight and Im writing this while waiting for the next one we had to schedule. My 11 months old is with us and this was very inconvenient to say the least"
Pros: "They are always my first choice because they always come out as the cheapest option to travel from US to Europe and bavk but then they are actually amazin. Comfortable (as much as the plane can be), aways good selection of movies, crew very serious (typical russians) but very polite and helpful, food is actually edible and coffee actually has a taske of coffee. Love them!"
Pros: "Great food, entire meals are excellent"
Pros: "Some of the typical premium economy features in the economy class - like the slippers and eye masks, open snack bar, ice cream between meals, menu for meals."
Cons: "Limited choice in alcohol. No whiskey. No healthy options in snack bar."
Cons: "1. Notified with robo-call about cancelled flight on Saturday. "Your flight cancelled, we're sorry, bye-bye"; 2. NYC office closed till Monday, phones are not working, so, you're not gonna get any help from those guys; 3. Most of JFK phone numbers listed at aeroflot.ru are not working, there was answering machine working on one and I left a message, still waiting for call back (it's Monday now); 4. Had to call Moscow office, after 56 minutes waiting on the phone I was re-scheduled to Wednesday."
Pros: "The crew staff on the flight was good--no problem whatsoever."
Cons: "The security clearance took more than an hour and I missed the next flight from Moscow to New Delhi. Despite repeated request from the staff, I received no expedited clearance. The line moved at a very slow pace. This where the problems started. I was blamed for the delay and was told that my ticket has been cancelled and was asked to buy a new ticket at an excessive price. The staff at Moscow airport was really rude and worked at a such a slow pace. I was fourth in the line and yet it took me more than three hours to talk to the person. He simply took 2-3 minutes and faulted me for the missed flight. I was told to come up with money or simply live on the terminal. After a grueling arguments for more than 5-6 hours, finally I was given another flight. I did not waste even a minute in reaching to the terminal. I did not even use restroom. I felt repeatedly insulted by the Moscow Airport staff of Aeroflot. They kept on talking about the rules and faulted me for being late."
Cons: "Lost my luggage."
Cons: "My trip was delay more than two hours"
Cons: "I had received a boarding pass to the gate #15 and was waiting next to that gate for the boarding. Sheremetievo changed it to the gate #2 and call my last name with completely wrong pronunciation. When I realized that my plane is leaving I had to run more than 1 mile to the gate #2 for the 3 min. You have to be a world champion to do it in time so I was 2 min late. The company forced me to buy a new ticket for $100 from Moscow to St Petersburg and said that they never recognize that that is their fault. Several other people were late to that plane."
Cons: "We boarded our flight in a timely manner. We sat in our very uncomfortable seats and were unpleased to discover that we did not have any in flight entertainment due to a major glitch in the in the screen systems. The flight attenders offered to scatter us around the airplane to no avail. More than half of the airplane was without entertainment and no options for alternatives. No one should be stuck on an crowded airplane fo 9 hours with nothing to do."
Pros: "2 meal services provided more than enough food. Simple boarding process- everyone at once. There were also blankets, a pillow, and little disposable slippers provided."
Cons: "The tv in the seat back in front of me didn't work. It would not even turn on. The flight attendant wanted to move my bag from the overhead compartment to some location I couldn't understand because someone had a suitcase and they were running out of room. I was there first and did not want to move my bag."
Pros: "Flight attendants were cheerful and pleasant, good choice of movies, food was decent."
Cons: "Rude service at check-in. No eye contact from personnel. Online check in did nothing to expedite the process; we had to wait in line with everyone. Airport personnel did an okay job maintaining order with the extremely slow line. Security/TSA was typical for JFK - rude barking of orders, barely comprehensible even for me (a native New Yorker). No signs telling people to take out laptops or remove shoes. Staff joke among themselves while treating passengers rudely. It's an embarrassment to me as an American. I don't know why they can't fix this pathetic state of affairs. Other airports do it much more efficiently and politely."
Pros: "awesome - planes, staff, food, all great - smooth, courteous and friendly. The best airline!"
Pros: "That I survived"
Cons: "I paid Kayak and it's intermediary justfly.com extra money to sit in a window seat. I wound up sitting in the last row, middle seat, with a broken TV that was "rebooting" the whole flight. I couldn't recline my chair because I was up against the back wall. When I politely said that I paid more for a window seat, and asked to look for an empty seat, the flight attendant brought over a security guard, and warned me that if I continued to "complain", that I would be asked to leave the plane. I kept my mouth shut, and demanded my upgrade fee back from Just Fly after the flight returned. Very rude crew."
Cons: "The plane is narrow. They want to get as many people as possible on the expense of the comfort. Everyone is literally sitting on each other's lap. For the whole 9 hours there were no entertainment on board. The monitors on the left side of the plane didn't work. My kids went nuts! The flight attendant offered me to catch the technician who inspected the plane instead of complaining to the crew. Really??? I wanted to read a book, but didn't have a light over my head. Also the technician's fault. I don't think I'll ever fly this company again. I'd rather pay more and have a good experience."
Pros: "Good entertainment system."
Cons: "Never saw any alcohol on flight except wine with dinner. Did I miss something? Also - boarding bus to take passengers to second leg of trip to Warsaw was an ordeal. We stood 20-30 minutes before the 10-15 bus trip on a bumpy road to the plane. Thought I was headed to the gulag!"
Pros: "Food was pretty well portioned. Good selection of music and movies, including some good Russian/Soviet classics. Much smoother ride than Aeroflot's other widebody products. Ice cream for breakfast."
Cons: "Flight attendants were smiley robots. Drinks and meals served at absurd intervals from each other - never at the same time. Exactly one alcoholic beverage service all flight, and no choice but to go and ask in the galley for anything else - including water. Thin seats that slide forward in addition to reclining. The literal worst boarding and replacing procedures - almost an hour of standing and waiting first in the terminal, then in the aisles. Better hope you speak Russian if you need anything."
Pros: "Food and crew"
Cons: "Food and crew"
Pros: "The first flight had a good crew, plenty of leg room and lots of entertainment"
Cons: "Seats are too narrow"
Pros: "Очень вежливый и заботливый персонал, отличное обслуживание, профессионализм летчиков ( мягкая посадка и надежность в полете), прекрасное меню и организация питания в целом, чистота в салоне и туалете, обеспеченность всем необходимым в полете, возможность просмотра фильмов в полете. Класс самолета Боинг 777 нравится. В целом очень хорошее впечатление от полета, гораздо лучше, чем от полета на Дельта и Юнайтед в США."
Cons: "Неточность в исполнении расписания ( скорее всего не зависит от аэрофлота). небольшой выбор фильмов для просмотра."
Cons: "There were a group of people next to me talking and laughing loudly through out the whole night. I asked one of the stewardesses if she could speak to them but should wait 20 minutes so that its not obvious that it was me who was complaining. She repeated what I said and assured me she will take care of it. Instead she came over to them 2 minutes later and then turned to me and said everything will be ok. Of course they continued being rowdy the whole night. The flight was ruined as I could get no sleep. Will think twice before going with Aeroflot again"
Pros: "Food is very nice and testy"
Pros: "The crew and flight attendants"
Cons: "Delay in receiving my luggage"
Pros: "the seats have more leg room than average carriers. The staff was very nice"
Cons: "I called in to Webjet (who my tickets were placed through) to order my kosher meal, but Aeroflot only had me down for a kosher meal for one of the two legs of my flight"
Cons: "My luggage was lost due to a delayed connecting flight, also serviced from Aeroflot. It took more than 72 hours for Aeroflot to finally locate my bags and get them to me. The communication with them in the process was pathetic and practically non-existent. The office I had to speak with every day was only open for 2 hours in the evening, and they typically didn't answer the phone, and even hung up on me once. They had very little visibility to where my bags were and for 48 hours kept a lie going that the bags were with a courier service when they actually were not. I had to actively badger both Aeroflot and ONC Express courier for 72 hours to get my bags back. I'm certain I would not have received by the end of my trip if I didn't stay on top of them as much as I did. They had no interest or concern in getting the bags returned to me until they were hearing from me every day."
Cons: "Our flight left late causing us to miss our connection in Moscow. Because of the missed connection, we also missed at least a half day of being able to tour and enjoy Barcelona. Additionally, the flight attendants were not very friendly. The one person who seemed helpful was the woman at the Moscow airport who allowed us to use the phone to contact our hotel in Barcelona to let them know we would be arriving extremely late."
Pros: "Good movies on board."
Cons: "Boarding was late, take off was late, I almost missed next fligt, my luggage arrived to my final destination only day later"
Pros: "nothing special at all when compared to other companies."
Cons: "people standing for over one hour waiting to embark; when I told them about it, I was told that those people asked for it,; a kind of answer that was insulting to people's inteligence. I don't think people should stand for that kind of time, waiting to be called to embark. There was a lot of older people in that line but nobody did care. I definitely needed more space for my legs. The space offered was an insult to my body, it was almost a 21th century torture, specially when it was such a long flight."
Airlines flying from New York to Khabarovsk have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Khabarovsk
Masks required on board, masks provided on flights from New York to Khabarovsk
Social distancing seating
Middle seats unavailable to book on flights from New York to Khabarovsk
Testing for antibodies, testing for symptoms for flights from New York to Khabarovsk
Waiving of change fees. Search flexible flights from New York to Khabarovsk