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Cons: Never returned my money when the flight was canceled
Cons: Never returned my money when the flight was canceled
Pros: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!
Cons: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt
Cons: The transfer at Frankfurt was a horrible experience. The terminal for departure was all the was at the other side of the airport. Leaving me barely enough time to transfer.
Pros: The crew was good and the food from Frankfurt to Abuja was good
Cons: The layover time was extremely too long and would even be longer during my return
Pros: There was a good amount of leg room and the seat reclined to a comfortable position to sleep.
Pros: The large amount of entertainment to choose from was very nice.
Cons: Timeliness and comfort in seats could be better.
Pros: Very friendly, helpful and communicative crew.
Cons: Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular.
Pros: Great crew. I love Lufthansa. I just wish there was more room for my legs.
Cons: More leg room!
Pros: They give you food in this airlines. Crew was nice always serving drinks.
Pros: Loved the food and drink service.
Cons: Did not like how far back the seat in front of me went. Causes a cramped ride.
Cons: Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance.
Pros: One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future.
Cons: More tasty food.
Pros: Flight attendants were excellent and very accommodating.
Pros: I like my trip - good service, good food (vine, whiskey :-) )
Pros: Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us.
Cons: You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case.
Pros: The flight was smooth and the flight attendants were very polite and helpful. It was a great experience
Cons: The bathroom was a bit smelly
Pros: Crew and flight were great,love the hot towels,constant drink service,clean up after
Cons: Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!
Cons: Flight was delayed.
Pros: Boarding was fast. Lots of bathrooms.
Cons: wifi was really bad, and they said that's how it is poor choice of movies cramped seats poor food choices
Pros: The plane, entertainment and crew (except for the one flight attendant who seemed to think she was too good for the job). The personal at the airport were very helpful.
Cons: A flight attendant was impatient with children, cranky and rude. Other members of the crew were very friendly and let my son check the second floor and cockpit. There was only one choose of main course.
Pros: It could be better, the flight attendance one of them was overwhelmed and I could feel her attitude, although she made an accidental movement on my foot she never apologized. And her eye contact was very aggressive as if she would use words. I tried to save the moment, and avoided all further interactions. Not even to look at her, or accept even a single glass of water. She did past through my area and again she was stocked with her cart, and she thought is was my foot again. When she realized that this time was not my foot, (which in the first time it was and she kicked my knee with the speed of her movement and I was not aware to save the moment) nevertheless, the second time and for the rest of my trip I was so careful that it did not happen again. But it happened one more time, but not with my foot. although she thought it was me. She looked at me again with a very bitter-eye but when she realized that the problem was not me she looked at another way acting as if she didnot understand what was going through her mind or my mind.
Cons: The attidute is what I try not to get involved. I am on the air, traveling, and I don't like to experience any negative feelings from no one. I am consciously aware not to give any reasons for any form of unacceptable behaviors either with or without evidence. I WILL NOT EVER AGAIN, travel with LUFTHANSA just because of the way they treated me in my case which I travel always with my emotional pet, and this time they gave me a hardship and I had to travel without Logan. and additionally to this, I had to accept that flight attendance wordless aggressive behavior. Which in my opinion, I believe she could say I am sorry, and not looking at me as her worse enemy. Madness. She honestly needs a psychological evaluation.
Cons: No room for my knees.
Pros: Lufthansa airlines never fails to provide excellent service.
Pros: The staff was kind and friendly (which always is the case with Lufthansa!). I felt like more than just a passenger but as a cared for customer.
Cons: The premium economy seats, while more spacious, were not much more comfortable. They reclined to the point that it was awkward when using the leg rest. Would be better if the leg rest could raise a little higher..
Pros: Fight attendants' courtesy
Pros: Nice plane, airy. Lufthansa crew are always nice.
Cons: Chaotic check-in. I'd checked in and selected seats in advance. But flight was overbooked and I got a standby ticket with no seat while my 4 family members, including 3 on the same reservation, were seated. I had to stand in line as a standby, and then was assigned a seat that didn't recline at all -- not the best for an overnight flight, and having planned, checked in and gotten a seat, IOW done what I was supposed to, it wasn't a nice way to be treated.
Pros: Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!
Cons: Nothing to write here, whole experience was excellent!
Pros: Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent.
Pros: service crew
Pros: The crew was very nice and the food was good. Very uneventful, easy flight.
Cons: Definitely not enough leg room
Cons: Needed more option in sports. Specifically Cricket
Pros: I bought the premium economy seats for extra room and I was not disappointed. The extra room was great. The in flight entertainment was very good as well. Lufthansa's food was excellent.
Cons: The outer window pane had a lot of condensation on it and I could barely see out the window, and I love looking out the window during take-off and landing and I couldn't see much.
Pros: The service and the air hostess were very nice and kind
Cons: The chairs are not comfortable at all :(
Pros: Good things: 1. The boarding process is very great. The staff doing check-in is very professional. 2. Food on the plane is good, I choose beef stack.
Cons: Things I don't like: 1. My seat was the 1st-row aisle seat. OMG, the seat is extremely small, my legs were very very uncomfortable. I would rather sit another regular seat instead of the 1st-row aisle seat. Usually, I sleep on the plane during whole flight, but this time I could not sleep at all. 2. There was a curtain which separates the business class and economic class. As the 1st point, my seat was the 1st-row aisle seat, so the curtain hit me every time the crew went through the curtain, which is extremely annoying. 3. The Entertainment screen is so difficult to use, either hard to touch or so slow.
Cons: Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button.
Pros: Everybody was very courteous and tried to accommodate us and our baby!
Pros: Terrific staff, efficient process
Cons: Bathrooms weren't working
Pros: The first leg of our flight came in late, but the staff at the airport already had someone waiting for us by the gate to escort us to the connecting flight. And the staff was extremely organized and transported our luggage so that it made it to the final destination with us. All this happened in under 30 minutes. Great service
Pros: My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous.
Cons: Cramped seats in economy. Next time we'll definitely upgrade for more leg room.
Pros: I had a very short (perfect timing) stopover on my way to Bucharest.
Cons: Dirty plane, apparently not cleaned from the previous flight, since there were crumbs everywhere on the floor.... Unfriendly crew, non accommodating, not helpful, or not even following on questions/ requests from passengers. I don't expect a luxurious meal for an economy class ticket, but the food could have been better ( and it is - with other airlines). Some fresher bread - and more eatable - would have been very good. The movie selection was poor - only old, badly rated movies. I know it can be way better than this - with other airlines. Overall I was unpleasantly surprised - very surprised.
Pros: J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible.
Pros: New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond.
Cons: Almost no legroom to speak of so very cramped for a long flight.
Pros: All. Excellent experience.
Cons: No complaints
Pros: Everything was excellent except breakfast from joke to Fra
Cons: Breakfast one choice including ham which unrespect to Muslims
Cons: My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers.
Pros: All went well. On time boarding n arrival. Smooth flight n landing
Pros: The staff at check in was very helpful!! Great service!
Cons: You need to pay $35 per seat to reserve.
Cons: Small leg space
Pros: Noting outstanding.
Cons: Seat comfort.
Pros: The crew was great.
Cons: My seat would not recline at all
Pros: Clean and new planes. On time.
Cons: On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!
Pros: Good experience, service was good, and attendants were courteous
Pros: Good service overall, the ground crew was very helpful and friendly
Cons: Food terrible
Pros: Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.
Cons: Austrian airlines did not even notified us about cancellation.
Pros: On time take off
Pros: Fast flight , friendly staff , ok food
Cons: I couldn’t push my seat back and because of that I was awake the whole flight (night flight)
Pros: Check in at gate easy and boarding on time. Equipment seemed modern and in good condition.
Cons: Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs.
Pros: Liked all except the food
Cons: Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy
Pros: Medical help
Pros: The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner.
Cons: Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast.
Pros: Everything Fromt the crew and service. To checking in and deplaning was awesome
Pros: food was great. Slightly cold in cabin.
Cons: had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well.
Pros: Friendly staff with great service
Cons: I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full
Pros: Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time.
Cons: The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!
Pros: I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo
Cons: You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen email@example.com
Pros: all good.
Cons: austrian airlines female flight attendants have to wear ALL red. it seems a bit much.
Pros: Direct connection
Cons: Meal is horrible
Pros: My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport.
Pros: Flt was great - service was great
Cons: A poor choice of video/film/documentaries. Limited and uninteresting.
Cons: I can not afford first class tickets...
Pros: I will never travel with Austrian airlines again
Cons: My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️
Pros: My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip
Pros: Boarding was easy. We took off a bit late, but landed on time. Staff was responsive.
Cons: Mediocre breakfast. Entertainment wasn't great.
Pros: The crew
Cons: The food and the boarding at Vienna airport
Cons: Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags.
Pros: I like that flight boarding was quick and in time.it was a short flight My name is Hispary.
Pros: The actual flight was professionally well-handled
Cons: Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time.
Cons: Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!
Pros: The food was very good! And the movies you could choose too.
Pros: Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good.
Cons: The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers.
Cons: I luked the atmosphire and the silence .
Pros: Comfort seat. Good mouvies
Cons: The aircondition was to high. I was almost frozen.
Cons: Thay did not let us in the plane because they changed the name order on the ticket
Cons: Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service
Pros: The coffee was excellent. It was like something from a fancy coffee shop, not a plane
Cons: Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal
Pros: I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable.
Cons: Can't answer this question because everything was fantastic.
Cons: Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again.
Pros: Excellent service
Pros: We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children
Cons: Food too salty; would've liked to see English subtitles for German language movies
Cons: I can't believe they charge extra to reserve a seat. Just charge an honest flight.
Pros: I like the service,was great, flight was smooth,great team!!!
Cons: I was not let in the flight as all the seats were taken.
Cons: You didn't let me sit next to my partner
Cons: missed the connecting flight
Cons: Duty free choice onboard
Pros: We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!
Cons: Toilets was’t in service for flight from Warsaw to Lviv
Cons: The entertainment system didn’t work at all the whole long haul flight
Pros: Crew were polite, friendly and attentive.
Cons: Better food, bigger dessert
Pros: Being on time, clean airplain
Pros: Service excellent
Cons: Late flight
Pros: Great crew, fantastic entertainment. Spacious leg room even in economy.
Cons: Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details.
Pros: Crew were Great.
Cons: Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this.
Pros: Available seats
Cons: Didn’t like food and they didn’t give the ear set- glad I got my own
Cons: one hour delete,missed connecting flight,arrived in Katowice 3 hours late,missed transportation to Ostrava.
Cons: The boarding and flight were late
Pros: like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service
Pros: Food was ok
Cons: Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice
Cons: Ear bud connector was broken
Pros: Food best airline food I have had in a long while.
Cons: Checkin...they charged me 120USD for 2nd bag because my roll on was 3kg over. I then see all the carry on other people had was ridiculous. I got delayed by 30 odd hours 2 weeks ago by Lot airlines with no compensation, I then get charged extra 120....
Cons: Passenger next to me was too large and encroached on my limited space Stewards did not respond to light or request for drinks until I went to the back of plane Staff was curteous
Cons: Bad flight over all was delayed 3 times for no reason No one tells you anything
Cons: "beds" not as comfortable as British Air, Qantas or Air NZ, which are all we have to compare it to Grasp of English of crew not great. Choices of menu in Business limited, especially for those not eating pork or beef (again,not our experience on the above mentioned airlines) The requested vegetarian meal was the same for both dinner and breakfast, and consisted of the same plain cooked vegetables and fresh fruits only
Pros: Very professional crew .
Cons: Not applicable
Pros: The crew on board we nice and friendly
Cons: Had to checkin my carry-on that i take everywhere on domestic flights. Limit was 8kg!!!!! Flight was delayed due late plane arrival and inefficient boarding process.
Cons: Connecting flight in Warsaw was horrible. Warsaw airport is not prepared to help people that have little (1 hour) time to catch other flights. It's a nightmare.
Pros: My flight was pretty comfortable. I had heard so many negative things about LOT Airlines, but I loved the cabin crew who were extremely courteous, and the food served was pretty good (dinner and breakfast since it was an overnight flight). The entertainment was pretty good as well; they even had some Oscar nominations like Dunkirk and Shape of Water available to watch. Overall, I was very pleased with my flight experience.
Cons: The only thing that I was not a fan of, but which didn't bother me that much/didn't affect me that much, was that we departed from JFK in NYC *an hour late* because we boarded so late. For some people, this caused an issue with their connection in Warsaw, but for me, I luckily had a four hour layover. Still, an hour is pretty bad in terms of departure.
Pros: Quick and good service
Pros: Speed of fly
Cons: a hard seat
Pros: the flight attendants were very nice.
Cons: the fact that my carry on bag was broken when we landed in Poland and no one from the staff took even a second to guide us about what can we do about it. the entertainment system was not good at all and the movie section was poor. our flight from TLV to Poland was canceled and they didn't know about it until 4 hours before the flight!!! Not sure I will fly with this airline again in the future.
Pros: Flight on time, comfortable, accommodating service, good food.
Cons: the crew wasn't so nice and helpful
Pros: No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad.
Pros: The usual cramped travel but it was fine. Good movies
Cons: Somewhere Ipad disappeared from luggage we had checked.
Cons: entertainment didnt work tray tables broken
Cons: My bag didn't arrive in Warsaw. I asked the LOT representative at JFK to verify that my bag was on the flight between NYC and Warsaw. She said that it was, but it wasn't there when I arrived
Cons: was delayed for 4 hours.
Cons: I'm still on this roller coaster! Initial flight delayed 3 hrs. Missed connection in Warsaw. Got on another flight with its own connection Munich then Sofia and about to miss that connection too because this flight is also delayed for no reason. Lot app doesn't work. Customer service is horrificly slow and their phone number had me on hold for over 40 min after which dropped my call
Cons: NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired
Pros: Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay.
Cons: Weather related delay not airline dependent
Pros: Smooth and easy boarding and deplaning
Cons: Charge for a glass of wine but not soft drinks which just about cost the same
Cons: The entire flight was cancelled. I didn't receive any notification from the airline prior to my arrival at the airport.
Cons: Kosher food wasn't good, seat's where not comfortable
Cons: Late as always, didnt get anything to drink from warsaw to rzeszow. Not happy at all
Cons: My flight was canceled after 4 hours of waiting . Poor communication in regards to it
Cons: I had a 16 hour layover, which started as as 4 hour layover. Then the airline lost my baggage that I got after 4 day. Never flying with them again.
Cons: After spending almost $1,400 on my ticket to Poland, the last thing I would expect for such a long trip would be a broken seat that didn't recline. Being 6'7"in height and having the seat in front of me reclined I had to sit crouched for over 9hrs.When I informed the stewardess, not much concern was given and the alternative offered was worse because it was a middle seat with less space knowing that there were available seats in premium class. No effort was made to accommodate me knowing that the trip was long and sitting with my legs crouched could cause a health issue. A working seat is not a luxury, it's basic equipment that you expect to be functional not broken.
Pros: 787 is a great plane.
Cons: No headsets were provided to the passengers for listening to movies. (Had to use my own.) Terrible that they charge you for advance seat flight choice.
Pros: The staff at Polish airline was great, very kind and helpfull!
Pros: Comfy seats, entertainment, 2 in flight meals and very attentive flight attendants. They also supply blankets, pillows and headsets. Very smooth flight from JFK into Warsaw.
Pros: Direct from nyc to warsaw
Cons: Was unlucky and was seated in a row where TVs did not work. Staff just shrugged their shoulders...
Airlines flying from New York to Klagenfurt have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Klagenfurt
Masks required on board, masks provided on flights from New York to Klagenfurt
Social distancing seating
Middle seats unavailable to book on flights from New York to Klagenfurt
Testing for antibodies, testing for symptoms for flights from New York to Klagenfurt
Waiving of change fees. Search flexible flights from New York to Klagenfurt