Good have been much better being informed of the delayed.
I have some pictures to prove it , my flight from SP to Fort Lauderdale I could not sleep at all. Not only me but the passenger in front of me . The seat was broken, where you rest your head it was falling apart, I tried to put it back but kept falling. The flight attendant tried once and gave up . I asked to change seats and they did not let me do . I had to fly basically straight all night , I could not rest my head on the seat. Never again with this company
Cons: "During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers"
Pros: "Seat not confortable vry tide"
Pros: "2 seats, not 3, in this part of Economy"
Cons: "The bag check price info on the website was completely wrong... At the airport, they asked for USD 100, not USD 30 as the website indicated. Ended up lugging the (heavy) cabin size bag..."
Pros: "Same comments as before: comfortable airplane, good food and friendly crew."
Cons: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Pros: "Airplane was comfortable and food was good. The crew was also very friendly."
Cons: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Pros: "Azul is always amazing in terms of service!"
Cons: "The price!"
Pros: "I arrived safely and so did my bags"
Cons: "The delay of over an hour"
Cons: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Pros: "Amazing crew and overall experience"
Cons: "No complaints on this one"
Pros: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Cons: "Not enough closed captioning in the onboard entertainment system."
Pros: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Cons: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Pros: "Nothing was great nor poor."
Cons: "The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there"
Pros: "Best airline in Brazi"
Pros: "Priority checkin at Ezeiza airport."
Cons: "The A320 planes was too cramped and it's an older plane."
Pros: "We arrived safely."
Cons: "Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight."
Cons: "No much space in the seats"
Pros: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Cons: "Check in using the online system was impossible, even with helpdesk staff assistance."
Pros: "The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available."
Pros: "There's actually footrests that fold out like a lawn chair in economy and there's lots of leg room so you can actually put your legs up and sleep. First time I ACTUALLY slept on a long haul flight. Chairs seemed to be made of soft leather or some other super comfy material. Puts the older US-based planes to absolute shame. Super soft fluffy blankets, the flight attendants were amazing, courteous, hospitable, the food and drinks were awesome, loved the movies. 10/10 would fly again."
Cons: "T H E R E I S N O T H I N G I D I D N T L I K E B U T I H A V E T O P U T S O M E T H I N G H E R E"
Pros: "Kiwi never paid the airline and I had to buy another ticket and they never REFUND ME"
Cons: "I will never use this service again"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Pros: "CLEAN, NICE, EFFICIENT"
Cons: "BAD THAT THEY CHARGE FOR OPEN SEATS AND BLOCK 75% OF PLANE SO YOU PAY RIDICULOUS FEES"
Cons: "Food could be healthier"
Pros: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Cons: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."
Cons: "The staff was very unprofessional, check in was over 30 minutes and we were charges for the baggage even though we showed a proof that the system didnt let us check in before. While boarding the representative was so stressed she blew air in our faces and took the boarding passes so agresivally we were shocked! On board the flight attended did not speck English or at least didnt want to, so other passenger had to explain us what she was saying. Very very unprofessional, we will never use azul again in the future."
Pros: "Nice planes and nice crew"
Cons: "All else. Long line for check in at connection point (only one person behind the counters), a chaotic boarding process and then Azul lost my baggage. My first, if I can avoid it, my last flight with them. Pity."
Pros: "Quality of the flight was similar to the first one, very good. Consistency. Good!"
Pros: "Very smooth. I slept like a baby, haha"
Cons: "Nothing bad."
Pros: "Flight was fast and safe."
Cons: "Easy going. No complaints"
Pros: "Everything was really nice"
Pros: "Overall excellent trip"
Cons: "No complaints"
Pros: "economy xtra seats were nice"
Cons: "The food is extremely unhealthy."
Pros: "Awesome customer service and flights were on time!"
Cons: "Nothing to critic."
Cons: "As cadeiras poderiam inclinar mais para trás. Esconderam minha mala dizendo que não pode colocar na esteira pois estraga a mesma. Deviam te avisado antes... quase perdi meu vôo de conexao"
Cons: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant. After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff."
Pros: "Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US."
Cons: "Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen"
Pros: "it was on time . the service aboard was very good"
Pros: "Friendly crew"
Cons: "Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat."
Pros: "Perfeito tambem e o que me surpreendeu foi a simpatia da equipe Azul"
Cons: "Food options could be a bit healthier"
Pros: "Check in, boarding, flight attendence, food, comfort inside the cabin, all very good"
Cons: "Overall very satisfied"
Pros: "Cleaning only"
Cons: "The delay and lack of status"
Pros: "Crew was friendly, no one sat next to me, so I had plenty of space."
Cons: "TV channels were not all working."
Seats were surprisingly comfortable for an economy ticket. Leather, plush, with good cushioning. Decent leg room. Takeoff and landing were on time. Recommend.
Airport need better directions and delta needs to be contacts if gate changes
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Very spacious."
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Pros: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Cons: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Cons: "the short connection screwed me"
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Cons: "Everything was great"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "First class stewardess was excellent."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "Water and smiles welcome us"
Cons: "More strict with passengers not using face mask"
Pros: "The timer all the flight was excellent"
Pros: "Boarding & disembarking were super efficient, captain was very communicative, plane cabin was clean"
Cons: "The flight attendants were competent, but not friendly at all on my first flight or connecting flight."
Cons: "The airline forced my wife to check her carry on AND THEN LOST IT."
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"
Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"
Pros: "The whole experience was great. Pleasant crew, food excellent. I will recommend this airline for future trips."
Cons: "More affordable especially because this was a last minute trip because of death in my family."
Cons: "I have tried to pay for and upgrade for my wife to fly with me in business class. The answer was that there were no seats available on the flight from JFK-PTY. But there were seats in the coneection flight from PTY-POA, because a passenger from Havana got businness seats without paying extra."
Cons: "They completely damaged my luggage bags, so much for paying to check in to have it returned broken, thorn and without wheels. I want a reimbursement for the ticket or the cost of 2 new suitcases."
Pros: "The food and drinks"
Cons: "Took a lot of time for takeoff"
Pros: "I liked the food and the crew's service"
Cons: "Seats that were not able to be moved from upright position. Those seats at least should have more space for legs and be given pillows or a way to make those passengers less uncomfortable. Movies were really old!"
Pros: "Christian was very attentive & genuine. He was professional and it was obvious he truly loved his job."
Pros: "No costumer service prepare to help, got to jfk at 2pm and counter was close for a flight that left one hour and half later. AIRLINE WILL Over sell ticket and left 4 family besides my family at the counter . WHENT MOST I IN TERNATIONAL FLIGHS ALLOUD YOU TO BOARD UP TO 1 HOUR BERFOE"
Cons: "No I'm at my destination and I'm no alloud to use my returt flyght"
Pros: "Left on time and arrived on time. I had an exit row seat and the legroom was excellent."
Cons: "The economy class meal was quite meager, but I guess I should be thankful that they served a meal on a 4.5 hour flight."
Pros: "The entertainment was excellent. Food was good."
Cons: "I did not feel comfortable sitting in the seats I had enough room what the bottom was like I was sliding down hill."
Pros: "boarding was smooth as silk"
Cons: "vegetarian food options would be nice"
Pros: "Satff was polite and courteous. Plane was very comfortable."
Pros: "ME encantó ENCANTO viajar por copa, servicio, cumplimiento, excelentes!"
Cons: "De Panamá a Medellin no fueron tan amables."
Pros: "This was a nice experience for a fairly typical airline. Meaning, not Emirates, Qantas, or the others that are supposed to be top-notch. To be fair, I haven't flown them, I'm just thinking of things I've heard and read. The seat was fine and typical as far as leg room and reclining goes. The food was what you'd expect on an airline (it was fine, but I don't despise airline food). The crew though, was wonderful. Really. Friendly, welcoming...I bothered one attendant a couple times for more water as I was very thirsty, and then asked for a beer after the beverage service was over. Often flight attendants will act as if you're demanding a foot massage or something, but this particular guy was very nice. All of the crew that I interacted with was just lovely."
Cons: "A flight of this duration should really have wifi access."
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Cons: "I had to keep my backpack in front under the seat. They should not allow heavy carry on's"
Cons: "The food and the uncomfortable seats. Also more flight attendants should be bilingual. Tv needs more updated selection."
Cons: "They canceled it."
Cons: "Me rompieron la maleta y la otra abrieron de un costado y sacaron algo encima me cancelan el vuelo me ponen más temprano pero en Panama me hicieron esperar 10 horas si me cambiaron debieron cambiarme tmb"
Pros: "Copa airlines is the best airline ever! I had breakfast AND lunch! All the crew very helpful! Nothing to improve Thank you very much"
Pros: "Staff was nice."
Cons: "We were late to bord, therefore we were 1 late for rake off, on top of that a passagenger got sick on the plane and the way the staff managed the situation was very poor. Missed my connection. Hade a very bad experience, and more likely, I will not fly or recomend Copa"
Cons: "The connecting flight rush."
Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."
Pros: "On time."
Cons: "They should load plane from back to front. You wouldn’t have the congestion of people in the isle while you trying to get to the back of the plane. Just my opinion. Load first class. Then load the back of the plane first."
Pros: "The crew members on my return trip to New York City were great!"
Cons: "On my trip to Panama City, the attendant told me I have to walk all the way to the back if I wanted to get alcoholic beverage. Why was I doing my job for him? Also my tv wasn’t working for half the flight."
Pros: "Ultimately the guest services supervisor at the PTY airport she talked and acted decently. Wish others would follow her example"
Cons: "More training. Improvement in operational detail. More respect for customers - does not mean always spending more but empathy and effective planning"
Pros: "Most of the Ticket/gate staff were kind"
Cons: "Flight cancelled and did not staff reticketing personnel adequately- people waited more than six hours on line m, being helped by only two agents Stupid and ridiculous"
Pros: "Crew was friendly and made sure I was comfortable."
Cons: "Size of aircraft. Might opt for exit row next time. After business class I would suggest that you board from the rear so passengers don't have to stand and wait for others to put up carry on luggage before you can pass."
Pros: "Great Entertainment choices on this flight. I hardly even noticed the time passing."
Cons: "They didn't have any food I could eat, except for an incredibly small salad. The crew informed me that I could have requested a special meal 24 hrs in advance, but that information was sadly provided too late."
Pros: "Service on the leg to Panama City was great, but the flight was delayed about one hour in departure"
Cons: "Because of the delay leaving JFK, I missed my connection to Santiago and had to take a later fligjt in Economy and only received a $400 voucher"
Pros: "Crew was very understanding of our frustration and di the best they could do within their range(which wasn't much to be honest)"
Cons: "Poor job in the gate at boarding and with announces, we were held in the the runway for about an hour plus without proper indication of why, all the could say was "bad weather". Non-stop turbulence and food wasn't served until good 3 plus hours into the flight, (remember to add that to the time we were held at the runway as well). Entertainment on board was extremely limited."
Pros: "The seat was OK"
Cons: "The flight was delayed 2 hours on departure and the reason for the delay was never communicated. We had to move to another gate and board busses to take us to the plane which had been moved from the original gate. The meal was awful. The crew basically ignored us. And the luggage took 45 minutes to arrive at the carousel"
Pros: "Short plane ride"
Cons: "Second plane from panama to Costa Rica, the crew embarressed me and my friend and I will never fly on that airline again if Sandie Machida ever works on it. She is the ruddiest and most unprofessional flight attendant and needs extra lessons on costumer service and how she hosts guests."
Pros: "Katherine was helping me perfectly with my extra luggage when I was doing my chek-in. She was helping me to pass security check because I was a bit late. really thankful."
Cons: "Breakfast (especially egg) was inedible. I choose aisle seat in advance (laptop) but finally I was in a window seat."
Pros: "everything was fine"
Pros: "On time and friendly staff."
Cons: "I was sitting next to the window and it was pretty hot. The air was not really working."
Pros: "Even though boarding started late, it went swiftly. The crew members were helpful with putting luggage in bins and with addressing needs. The legroom was super. Food and entertainment were pleasing and good."
Cons: "Everything was good. Just maintain, or if possible improve, standards."
Pros: "Utencils were metal, which means you guys are eco friendly. The unsuccesfull web check in made it faster for me to do the front fesk check in."
Cons: "The two times I try to do check in with COPA, NEVER allows me choose my seat. The reasult, bad seats where I really feel uncomfortable, next to the restrooms where all the smells and noise is. No blanquets for a 5 hour overnight, reasult a cold flight. Mmm not nice at all if your flight is at 2 AM."
Cons: "The Airplane was a 737 , without entertainment, for a 6 hour flight. Food was cold."
Cons: "Not charge extra money for luggage."
Cons: "Justfly took 32 dollar to have the seats and wasn't asign and I ask for special food and they didn't transmit to Aerolineas argentinas. Justfly me cobro 32 por asignar los asientos y no lo hizo. Tambien pedi comida para diabeticos y no los solicito a Aeroliena argentina."
Cons: "In a short flight, my only concerns are safety and timeliness. And I felt ok with both"
Pros: "The set up to board the plane was slow"
Cons: "Allow more time for boarding. prioritize people with small children and disabilities, as well as older travelers and with mobility problems."
Cons: "The flight was changed, then changed back. We didn't get the second notification of the change and we missed our flight. We had to purchase another flight and also had to pay to have other flights rearranged due to the delay. $1500 later, we made it to Buenos Aires."
Pros: "Seats are to tight, no space for legs, somebody with 1.80 mts and 110 kgs was not comfy at all."
Pros: "La amabilidad de la tripulacion"
Cons: "No hay entretimiento"
Cons: "They damaged my suit case."
Pros: "I like the food, the service, the crew was nice as well."
Cons: "One of the staff members was really disrespectful and impolite. Really disappointed after flying for 11 hours straight."
Pros: "taking off and landing"
Cons: "food service,toilets"
Cons: "My luggage was left in Buenos Aires and came on the next flight but they wouldn’t deliver it until the next day. I had to take a taxi back to the airport later that night or I wouldn’t have had my toiletries and other things until the next day."
Cons: "Food, time fling chenger to mach no more Aerolíneas Argentinas"
Pros: "All went smoothly and on time"
Cons: "The flight is at 5am and even when over 3 hours, all the food they offered was an alfajor (like a cookie) for breakfast"
Pros: "Me gusto el servicio y la gentileza de su personal. Aerolíneas siempre es muy placentera para viajar."
Cons: "La comida podría ser mejor. Alguna vez la hubo. Y deberían hacer cambio en las películas. Ya viaje varias veces y aun están las mismas películas. Me gusta cine nacional y sus series."
Cons: "Our flight was delayed 4 hours!!!"
Pros: "The hospitality and the catering"
Pros: "They cancelled the return flight, and could not get us information on how we might get back until WEEKS later!!!!!!!!!!!!!! Impossible to work with. Impossible to reach. Impossible all around."
Pros: "Took of on time."
Cons: "No food snacks on board."
Pros: "Right on time"
Pros: "on time departure and arrival. excellent service"
Cons: "-My plane seat did not recline at all -The crew kept the lights on for no reason at all even though it was really late. They kept it on even after distributing food. They really had no reason to keep the lights on. -The plane was SUPER HOT. ??? why."
Pros: "No real complaints about the flight itself. Crew was friendly and the food wasn't too bad. We actually got there 40 minutes early."
Cons: "Seating was pretty tight and there was no in-flight wifi at all. That was a big problem for me since I was planning to do work on my flight/"
Pros: "For some reason - no explanation - they pulled me from the back of the line and expedited my boarding."
Cons: "Rrading light didn't work. Food OK, not very good. Seats very tight, really cramped."
Pros: "Loved that two whole meals were served! Attendants were very kind and helpful."
Cons: "The entertainment choices were kind of lame. Luckily I brought my own device. Also, I’m 5’2 and even for me, there was very little leg room!"
Pros: "All planes had nice Sky interiors. Pitch was better than LAN B789s. All flights arrived between 15 and 20 min. early. I had to check another bag between 2 flights (I had left one in a locker at 2nd airport) and it was no issue at all, personnel at Ezeiza were efficient and friendly."
Cons: "Although IFE was ok (large new screens, good brightness), the movie selection wasnt stellar, and there was no classical music to relax. But these are minor points. Food was regular airplane food, nothing special but not worse than anywhere else."
Cons: "12hr delay with no explanation."
Pros: "Everything worked out on time. Plane with renovated interior, large screen IFE, food just normal airplane food. Movie selection a bit mediocre. Received excellent service from staff in Buenos Aires (had to check in extra bag that my family had there, it was oversize and the agent took extra care, walked me to oversize bag check)."
Cons: "Having to have carry on checked once again just before boarding the plane, this was time consuming, we had already been checked at the security checkpoint."
Cons: "Breakfast was horrendous Cold coffe, croisants and bread was frozen, bananas unriped!"
Pros: "Flight was shorter than described."
Cons: "Food wasn’t great, even for airplane food. The flight was delayed about 2.5 hrs, with notice 24hrs in advance, which was ok, but it was delayed an extra 45’ right before boarding."
Cons: "Flight was cancelled and I could not do my trip"
Pros: "Airbus 340"
Cons: "food misdirected baggage"
Pros: "None! Never got to fly. They cancelled our flight. Twice. Then nobody told us the strike was over. As a consequence we lost 2 days of our vacation and hotel fee.Couldn't in touch with their 800 number as it was always shutting down. We went to JFK. There was nobody to ask. This is the worst airline. I think I'll never fly this airline even if it was free. We flew United. Old plane but great service."
Cons: "We got bumped the day before left due to an airline strike. We only found out it was due to a strike because our excellent customer service by webjet.com. Then as we waited for our next flight, we received another email saying we have been bumped another day on our vacation to Argentina. No indication as to why we were bumped. So we tried everything to get in touch with the airline. They only have one customer service number in North America. We called for 4 hours. They never picked up and the automatic service phone number, which is they same for all kiosks at JFK and the main number and the Canadian office number, kept hanging up on us. Fortunately our booking website, webjet.com had great customer service and got in touch with the airline. They cancelled the flight reservation at no charge due to the strike. Without them our flight would have been pushed by two days. Instead of what we did do which was cancel our reservation and moved to another airline, AAirlines, to a redeye flight. But due to the bumps and last minute purchases my wife and I sat separately on the 11 hr flight, in middle seats, overnight with no room to sleep. Also my refund will take 3 weeks according to Aerolineas Argentinas policy! Do not book with Aerolineas Argentina's!"
Cons: "Flight attendants were no where to be found when called. It was pretty much self service. When going around with drink/ food cart, as if we were burdening them. Seats were extremely tight, uncomfortable and I'm very petite. Never flying this airline again."
Cons: "Since the flight was operated by Gol, Aerolineas Skyteam priority boarding there was not availiable even there was sold as an Aerolineas Argentinas flight"
Cons: "We have 1 hours of delayed"
Cons: "Flight delay meant missing connection and a whole day more to complete"
Pros: "Check in person was very nice"
Cons: "Flight attendant kept speaking Spanish to me and got very irritated when I said that I don't speak Spanish. I was the only one she told to put my seat in upright position during the meal. Food is very mediocre. No leg room whatsoever... Also very noisy kid didn't help the impression on the flight"
Cons: "El snack"
Cons: "We flew 4 Aerolineas Argentinas flights on our 2 week trip to Argentina. 1 was cancelled and the other 3 were delayed. The ticketing agents really couldn't have cared less. They were incredibly unhelpful in trying to rebook our cancelled flight. We ended up having to buy all new tickets online. It was a mess for our 4/4 flights."
Cons: "No legroom Pitiful food. No water offered during flight except with meals"
Pros: "The evening staff at Miami international airport was great, very helpful and kind"
Cons: "My flight that was supposed to leave in the afternoon was delayer and nobody told us till we got to the airport, the staff in the afternoon was rude."
Pros: "Good flight and good service. Fast flight"
Pros: "Modern airplaine"
Pros: "Crew members, service everything was great"
Cons: "There were so many families and babies and children, they should have a seccion for kids also so they can play, and other for people that travel alone. Its a long flight and crying babies and children running and kicking cost me the next two days takig naps every 5 minutes. I never had this problem before i usually sleep all the flight."
Cons: "Two suitcases were lost"
Pros: "Crew was helpful, worked to make the passengers feel comfortable."
Cons: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."
Pros: "Mediocre flight and service"
Cons: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Cons: "No complaints, good airline, good service, good staff"
Pros: "The crew that flew us there was great"
Cons: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Pros: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Cons: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Pros: "Had to pay extra for my luggage I was only allowed one when it was always two."
Cons: "Having more student deals."
Cons: "They always on time"
Cons: "English speaking staff."
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "the crew was realy great and everything was very good."
Cons: "Better food"
Cons: "This app is fraud"
Pros: "The fly time"
Cons: "The check in process, too slow ,we waist almost 2hrs in the process"
Pros: "Amazing crew, very comfortable seat, delicious food."
Pros: "The crew really was amazing and very kind"
Cons: "The boarding was too slow and it delayed the departure"
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Pros: "The comfort of the new Sears at economy-a class"
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."
Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."
Pros: "crew and service excellent.."
Pros: "Gate crew was very nice and efficient"
Cons: "Had to wait 3 hours inside the plane in JFK with no electricity (no AC or lights) before taking off. The crew said it was the airport employees that had caused the problem."
Pros: "Very friendly crew"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Cons: "We had 4 hours of delay, 3 of them waiting on the plane"
Pros: "Staff and service was great"
Pros: "It was not physically uncomfortable."
Cons: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."
Pros: "Left on time the next day."
Cons: "Flight was canceled after I had gone through security and was waiting to board. I received an e-mail from Kayak, but no notification from LATAM. No one was at the gate; waited a long time to speak with a representative. They booked me on the next morning flight from JFK, but sent me to a hotel in Long Island - 1 1/2 by bus that was jammed and overheated. Hotel was old, not kept up and food and service bad. Bus driver could not tell me for sure what time we were going to be picked up in the morning - maybe 6:30 AM? I was told. No one at the gate gave me this information either. I was ready at 6:15 AM and the bus was full. I waited for second bus. No breakfast at the hotel. Flight to Santiago was uneventful and crew during the flight were polite."
Pros: "I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too."
Cons: "LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight."
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "The crew was nice, the food tasted great, and they had a variety of movies to watch!"
Cons: "There's not much I didn't like."
Cons: "Flightwas canceled and customer service was horrible through the entire experience."
Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."
Pros: "I prefer being given my own bottle of water and wine, the cup sizes are too small. Food is ok, not great."
Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Flight B6212905- B6212906 Inga Inga Sanchez, Rita Rojas Malqui, victor Contact phone 7035658509"
Pros: "The inflight service and assistance provided by Teresita Torres"
Pros: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Cons: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Pros: "Great seevice, grear plane, great entertainment"
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Pros: "Nothing stewardess mskstewardess"
Cons: "See above"
Pros: "New Airplane and a lot leg room"
Pros: "This was American Airlines. So the quality of the flight was significantly better."
Pros: "I booked my flight in November for a March flight. I booked 2 seats together --window and aisle. I checked my reservation the day before we went to the airport, we foound out that these seats had been given to someone else. How could they give away reserved seats??"
Pros: "It was amazinggg! Will travel again"
Cons: "Liked everything"
Pros: "Dreamliner is awesome"
Cons: "I am very tall and luckily I got an emergency exit seat. If I had a regular middle aisle seat, I would have been miserable. Also what is with the thimbles of wine? Poor a real glass! The flight is 11 hours. Be more generous with the water. I go to the galley to get a glass. The crew pours me a small cup when I need about liter for 11 hour flight. When I ask for a second glass of water the flight attendants look at me like they want to call the sky marshals. Here is an idea: leave bottles of water and cups out and let people self serve."