|Flights Arrive in||Taipei Taiwan Taoyuan Intl & other Airports|
|Flights Depart from||New York|
|Airlines||China Eastern, Air China, EVA Air, Air Canada, Major Airline, Asiana Airlines, Philippine Airlines, Hainan Airlines, Japan Airlines, Korean Air, United Airlines, ANA, Delta, American Airlines, Cathay Pacific, China Airlines, Austrian Airlines|
Cons: Lost luggage
Pros: The crew was helpful.
Cons: Vegetarian food is terrible. Also no variety
Pros: Tickets at good price.
Cons: I paid for the seats (thru justfly), but no seat for the second leg of our return trip were reserved for us. I also wanted to change seats (online, few days before the flight) but couldn’t. I asked China Eastern staff members at the airport and no one was willing/able to resolve my complaint.
Cons: Everything was excellent
Pros: Crew pleasant and friendly
Cons: The food is terrible. Selection of beverages and meals very limited.
Cons: Occidental snacks could be great
Pros: They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time.
Cons: Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again.
Pros: The food was good and the seating was great as well
Cons: I wish there was a menu to request more food and drinking. I only had 2 drinks with my meals for the entire flight.
Pros: I liked the entertainment.
Cons: Better customer service from crew
Pros: I liked nothing
Cons: In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience.
Pros: I enjoy visiting Japan. I love the cultural, the foods, the people, Museums, and architecture. I came specifically to celebrate my 65th birthday by climbing Mt. Fuji.
Pros: helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination.
Cons: delay for more than one hour from jfk airport
Pros: The food, service,the smooth take off and landing, less announcements, seats are spacious enough
Cons: Entertainment system not functional. Food was terrible.
Cons: I didn’t fly out of Philadelphia because the flight was 5 hrs late and I missed my connecting flight. Had to go get my luggage, go home and try to fly today! Terrible! All my plans screwed up!
Pros: Staff are very nice
Cons: Delay in flight of more than 45 minutes
Pros: courteous staff
Cons: no food, even for purchase, was offered no snack for 3 hour + flight
Pros: Fast boarding, on time, food was pretty good
Cons: Toothpaste on board
Pros: lots of legroom. courteous staff. bathroom is clean
Cons: everything is excellent
Cons: Flight was an hour late departing
Pros: Crew was friendly and seats were comfortable.
Cons: The food could have been better. The entertainment center was also somewhat outdated.
Pros: Seat comfort and service
Cons: Cabin temp too warm; mediocre headphones (bro f your own)
Cons: They lost my luggage
Pros: A good value for the money. Food was ok, and the flight crew was friendly. Check-in was a bit unorganized but overall a good experience.
Pros: The plane and crew were excellent.
Cons: The food was very bad, not taste. Departure was over one hour late.
Pros: not any games to play on the behind seat screen, it helps to pass the time...
Cons: The food was just ok,,,,could have been better..
Pros: The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned.
Cons: I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service.
Pros: crew was great/ airline was clean
Cons: the flight from manila to jfk. the security check was 3x. i justthought it was crazy
Pros: Excellent service from flight attendants.
Cons: Restroom could be kept cleaner
Pros: Comfortable, kind staff, and great amenities provided on board.
Pros: I appreciated the price, movie selection, and consider the food adequate
Cons: The crew, with a single exception of a male attendant, was unhelpful and even apparently unhappy with being in the flight. The plane did not have soap in the toilets. The entertainment equipment did not work properly.
Cons: Airline lounges
Pros: Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.
Cons: Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.
Cons: The chairs were just a little uncomfortable, too firm, but everything else made up for it.
Cons: Entertaining in English
Pros: The crew was absolutely amazing!
Cons: I think everything was amazing
Pros: JAL flight crew were excellent and friendly
Pros: The crew members polite and nice.
Cons: To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food.
Pros: Crew was fantastic.
Pros: Clean, kind cabin crew & nice meals
Pros: Food was great. Service was great.
Pros: Plane in excellent condition. Service outstanding.
Cons: Nothing special about the food, but it's not a big deal. Would fly them again.
Pros: Great crew!
Cons: Everything was pleasant.
Pros: Getting off the plane.
Cons: First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again.
Cons: Flight was delayed by 2.5 hours.
Pros: United Airlines kept changing our flights and seating assignments even though we paid for 2 round trip tickets 4 months in advance. The ticket agents at the gate were very helpful in making sure my companion and I could get seats together.
Cons: Our luggage got left behind in Chicago. The luggage finally arrived at our destination 5 hours after we did.
Cons: Horrible 4 hour delays and no ETA on take off time.
Pros: Loved the Kabuki actors used for safety instructional video - stay for the ending credits!
Cons: Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class.
Cons: Seat padding - seat was a bit firm
Pros: Entertainment offerings were good.
Cons: I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!
Cons: Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside.
Pros: Friendly staff and decent size.
Cons: Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that.
Cons: No customer service they do not care and it shows
Pros: Crew okay but they don't circulate much. They just stay in back.
Cons: Whole entertainment system NOT WORKING.
Pros: I love ice cream and chocolate
Cons: Healthy vegetarian meal choice
Cons: I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint.
Pros: The Movie selection was pretty good for such a long flight.
Cons: Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring.
Pros: The space between the seats
Cons: Seats space
Pros: Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay.
Cons: If the seat hadn’t broken and delayed our flight by 20 minutes
Cons: It was hot
Pros: Crew was very nice and professional.
Cons: Plane was very hot and cramped.
Pros: WiFi entertainment system.
Cons: Hard seats, no arm padding. No power to recharge phone and iPad.
Pros: Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines.
Cons: Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best.
Cons: Delay without infromation
Cons: Food and Crew
Pros: Hardware was excellent. One of the most comfortable First Class seats for sure.
Cons: CX first class is designed more for individual travelers so for couples who want to sit beside one another there will be an aisle in between them. The Boston BA lounge is horrific and depressing so it should be avoided.
Pros: Service was outstanding
Cons: It’s not the airline fault that our flight was delayed so many times. A 8 hour trip took us 13 hours.
Cons: Delayed by two hours. Completely disorganized boarding process. Staff were not service oriented. Would not recommend China airlines to anyone
Pros: Flight went well and was on time
Cons: Seats were a bit tight. I sat in the middle with other passengers on either side of me. The foot space was very awkward as there was a metal support from the seat in front of me. One foot had to be placed on either side of the bar, sharing space with each passenger on either side of me.
Pros: Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!
Cons: The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!
Pros: Not too expensive
Cons: Better/more comfortable seats
Pros: Extremely well organized...very inpressive.From the check-in desk to the boarding crew.
Pros: Food, in particular the vienna coffee choices were imprewsive.
Pros: Amazing leg room, free snack and drink, free wi-fi.
Pros: It was all fine, a bit cramped, but otherwise fine
Cons: I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!
Pros: The flight attendants were quite personable and engaged.
Pros: The crew was super friendly, food was great and entertainment on board was a great selection.
Cons: Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us.
Cons: Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late.
Pros: Business class pod was excellent. Free WiFi
Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.
Pros: The washroom maintains its cleanliness. The inflight tv/movie shows is a help especially with long flight.
Cons: Food needs improvement. Could probably offer the same menu with improve taste. The seat is not comfortable, it is somewhat hard.
Pros: Some of the staff who speak Korean were very nice, but most of the staff were smiling at me when I asked them questions in English, but they were not very friendly. Also, it was hard to get on the plane because the seats were too narrow and uncomfortable.
Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants
Pros: Seats were comfortable and crew was super accommodating.
Cons: The tray area was bit dirty
Pros: great crew
Cons: asiana air gives a small flight package with slippers, toothpaste and toothbrush. while i find this extremely wasteful, i really needed toothpaste to brush my teeth but didnt have any. aside from that i felt that the seats were less comfortable and smushed together compared to other flights.
Pros: very friendly, courteous staff comfortable seat
Cons: check-in process was confusing
Pros: The plane from Guangzhou to Beijing was newer and very well designed business class seats, the convenient layout was exceptional. I think the meal ok but the staff was exceptionally friendly helpful and took good care of me. Also this aircraft had a large movie assortment, larger than usual.
Cons: I think the meals are the only area lacking, again not easy to have pre made meals that are as good reheated.
Pros: I liked the entertainment.
Cons: Better customer service from crew
Cons: The crew is always nice on China Eastern. They seem to be late a lot of the time. We arrived almost 1 hour late. The business lounge is TERRIBLE. Get something to eat in the airport, not in the lounge.
Cons: Lost luggage
Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.
Pros: Crew was friendly and helpful.
Cons: Seats are definitely too small in both directions.
Pros: Overheard storage is good
Cons: Seat cushions could be more comfortable
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