Daily cleaning, installation of cabin HEPA filters on flights from New York to Tokyo Narita Airport
American Airlines, Japan Airlines and LATAM Airlines have all waived their change and cancellation fees on flights from New York to Tokyo Narita. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights from New York to Tokyo Narita.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New York to Tokyo Narita Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo Narita Airport from New York is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Tokyo Narita Airport with an airline and back to New York with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo Narita Airport from New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Cons: "More movie choices. More substantial second meal."
Cons: "Entertaining in English"
Pros: "The crew and food both are amazing."
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Pros: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Pros: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Cons: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Pros: "Kind people, quality service. Very helpful. On time."
Cons: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Cons: "very poor communication of information"
Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Pros: "JAL is great!"
Cons: "Cold food"
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Pros: "The staff were awesome. The facilities were good."
Cons: "I wasn't able to pre-select my seat."
Pros: "Nice staff."
Cons: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Cons: "more movie options!"
Pros: "The service was great. Food was delicious,"
Cons: "It was a bit too warm in the aircraft."
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Pros: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Cons: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Pros: "Clean and nice staff"
Cons: "Seats separated from my friend for 14hrs."
Cons: "Airplan so old and ac not work super hot."
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Cons: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Pros: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Pros: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Cons: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "If I needed anything, they were on top of it. The food was very good for airplane food."
Cons: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Pros: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Cons: "Selection of video entertainment could be increased and improved."
Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Pros: "Dreamliner 787! Great staff. Efficient. Good food."
Pros: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Pros: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Cons: "2nd meal, some sort of a rice seafood mixture"
Cons: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Pros: "A sense of quiet efficiency. On time and courteous."
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Pros: "Clean and service was excellent!"
Cons: "Nothing special"
Cons: "Air temperature was super hot and uncomfortable."
Pros: "Very friendly and attentive cabin crew. They were all very helpful and came by repeatedly to ask if we need anything throughout the flight."
Cons: "Nothing really not to like."
Pros: "I was treated like an important customer. Many airlines do not do this."
Cons: "I was not happy with the meal. The taste and appearance are not satisfactory"
Pros: "The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!"
Cons: "I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner."
Pros: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Pros: "There was so much good food."
Pros: "Comfortable seat with good storage and lavatories are clean and big."
Pros: "On time."
Cons: "Little chilly in cabin"
Pros: "I enjoy visiting Japan. I love the cultural, the foods, the people, Museums, and architecture. I came specifically to celebrate my 65th birthday by climbing Mt. Fuji."
Pros: "Everything was very well organized and efficient. Plus the prices were so cheap! :)"
Cons: "Everything was great."
Pros: "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
Pros: "I’m a frequent traveler and there is usually always a long wait when calling any airline customer service number. This is my first time flying EVA so I had several questions. I called 3 times in one week and was surprised that all my calls were answered within one minute. Well done!!!"
Cons: "I gave the representative my TSA pre approval information but found out later at the security check point they don’t participate in this program."
Pros: "Everything’s is good"
Pros: "very clean and tidy washroom. smiles on attendant's face."
Cons: "30 minutes delayed in boarding, 35 minutes late in arrival."
Pros: "Food, service was great."
Pros: "Food & entertainment"
Cons: "Some stewardess spoke English to fast & I don’t understand."
Pros: "Their performance were great!"
Cons: "No bad experience encountered. Everything went smooth."
Pros: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Pros: "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
Cons: "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."
Pros: "Crew is nice and very accommodatingw, but food is not the same as it used to be ( this is my 3rd booking for Eva air) it’s not comfortable the space between roll a very tight)"
Cons: "Food, accommodation,"
Pros: "The food was good, and the bathroom was stocked well."
Cons: "The crew were pretty rude."
Pros: "Service is excellent"
Pros: "On time flights, great crew, efficient service, great price"
Cons: "More varieties of food choices"
Pros: "They made sure the second flight didn’t leave without me."
Cons: "Connection was way too tight and the first flight was delayed."
Pros: "I liked nothing"
Cons: "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
Cons: "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
Pros: "The vegan meals were tasty."
Cons: "Not enough leg room. Seating not wide enough."
Pros: "flight is on time. you can pre check. crew is helpful. amenities are there. one of the best long flights i had."
Pros: "Overall good"
Pros: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal and snack services good"
Cons: "Food a step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
Pros: "The seats,movies and food"
Pros: "The food, service,the smooth take off and landing, less announcements, seats are spacious enough"
Pros: "Comfortable seats and tasty food. Very prompt stewardess and good manner. Passengers are well behave."
Cons: "Long wait to check in. No information on the late check in. Information regarding lounges was not provided or apparent. Web site did not have this info."
Pros: "The best I was ever treated in economy class. New equipment less than-year-old 777 300. nice flight attendants that seem to be concerned about your comfort.The food was actually decent and legroom for this 15 hour flight. American flag carriers watch out.learn from your nationalist Chinese masters"
Cons: "Our first leg of the trip started at JFK with a one year old 777 300, economy was 3-3-3 seating arrangement The second leg from Taipei to BKK was a 3-4-3 seating arrangement on a one month young 777 that was certainly not as desirable"
Pros: "Plus points: Boarding slightly late but OK once it got going. They seemed to have a reasonable drinks selection on board. Cute safety videos."
Cons: "Once boarded some people move around and "re-allocate" their seat. Some recline seats during the meal service and staff are reluctant to tell them off depending on their age. Food unimaginative. A321 narrow-body - only one movie on main screen (inaudible but with Chinese-only subtitles) and no seat-back TV on a 3-hour flight. Overall not so good but another flight I took, widebody (A330) service, has seat-back TV and so is more tolerable."
Pros: "I am very pleased with EVA' service after all."
Cons: "All good!"
Pros: "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
Cons: "delay for more than one hour from jfk airport"
Cons: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Pros: "Flight arrived earlier!"
Pros: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Pros: "Excellent pilots! We met a very tough weather when we took off from Taipei 4/21/17 8pm. I thought it was the end of my life! Prayers, competent pilots, and dependable plane had saved us. To God be the glory!"
Cons: "I was requested to wait for a space for my carry on luggage which is fine. I waited for the FA to tell me where to put it and I placed it myself where she asked me to. Few minutes later, she asked me to move my luggage and to place it to another overhead cabin because she said It's "heavy." I followed the standard size and weight for carry on luggage. Another passenger helped me instead. No place to rest our feet."
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great."
Pros: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."
Pros: "The crew are very helpful esp. to us who are senior citiizren"
Pros: "Accommodation was appreciated for 16 flight to taipei"
Cons: "Awful seats on Airbus 330 - uncomfortable at best - too small no legroom and packed like sardines Prison food approximates quality of gastronomic fare"
Pros: "The flight attendants were very nice."
Cons: "It's unpleasant to ride on a plane for 17 hours."
Pros: "The price was less."
Cons: "Not very comfortable."
Pros: "Customer service was outstanding. After a debacle with Jetblue where they cancelled our originating flight, we booked another ticket through Delta to get to JFK. The Delta flight was delayed on the tarmac of JFK for 45 minutes, giving us only 15 minutes to go to the EVA terminal and check in. The terminal was nearly empty when we ran up to the counter. Luckily, the agents had not closed down yet. They attempted to check us in when they realized that the airline cancelled our ticket because our Jetblue originating flight was cancelled. The agents worked furiously to ensure we got on the flight, even communicating with the gate to let them know we were coming. They rebooked our tickets and got us on the plane. We are so appreciative of the EVA staff at JFK for saving our vacation."
Cons: "The food is alright. Equivalent to a TV dinner."
Pros: "Everything, very cozy. Eva air is always worth the extra few dollars"
Pros: "PLane was clean, boarding went fast, meals and snacks were decent."
Cons: "The sound system was turned up too loud. Did not appreciate being bombarded with advertising on the entertainment system, on the Loud speakers as cabin crew hawked the company credit card etc"
Pros: "Selection of films good. Thankful for complimentary earphones. Thankful for pillow and blanket too."
Cons: "Food. Sandwich was terrible. Couldn’t figure what kind of of filling it had. Bread hard and difficult to bite. Not enough restrooms. Aisle is narrow. When waiting for restroom behind row 35(?) they are standing and waiting and bumping into people sitting in rows 28+."
Pros: "I love"
Pros: "Nothing. I slept 70 percent of the way but these two adults ad their brat kid kept kicking seats and the father was the worse.it wasn’t a horrible trip but I think the father was the oddest. He kept changing his seat next to mine. But overall I slept 70 percent of the time."
Cons: "I would have had a manager that was the boss of the stewardesses so people weren’t seat jumping around the whole time."
Pros: "Soft landing"
Cons: "Forgetful cruisemembers, phone jack (charger) not functioning, Poor entertainment, but even poorer food!"
Pros: "Service, crew, food, price"
Cons: "Chairs weren't very comfortable"
Pros: "Great service and very attentive. Food was pretty good"
Cons: "TSA in Hawaii is horrible"
Pros: "Comfy flight"
Cons: "Security was crazy long!"
Cons: "1) No wifi 2) movies cost $9 3) screens don't swing out to compensate for reclining of seat in front of you."
Pros: "The seats were more comfortable in coach than other airlines The flight attendents were nice and visible for longer periods than awfulmost other domestic airlines Instructions were clear"
Cons: "They DO NOT enforce carry on bag sizes. The food, although "free" was scant and awful!!!!! No free movies or shows for this very long flight. Only hawaii commercials....and since we live here that was boring. Long wait for bags after flight. Staff at JFK at checkin were VERY helpful and nice."
Cons: "No internet and no free movies."
Pros: "Flight, bording"
Cons: "Had to pay to watch movies"
Cons: "Husband and I upgraded our seats, only to board and settle in and be asked that one of us leave the seat we paid for because they made an error and double booked one of the two seats."
Pros: "The crew was extremely friendly and solicitous, and the seats were as comfortable as they could be for an 11 hour flight."
Cons: "More options for food. Having a gluten allergy meant I had to drop $7 on a gluten free box because I couldn't eat the pasta or the sandwich."
Pros: "Kind of punctual.passengers well informed over all flight."
Cons: "Toilet and seat not so appealing.needs cleaning.bleaching t"
Pros: "I was able to charge my phone and the staff were very respectful and helpful."
Cons: "No WiFi for an 11+ hour flight... No vegetarian option for food."
Pros: "They offered meals unlike AA, Delta, or Ynited"
Pros: "We had a delay due to needed de-icing at JFK. THe pilot walked around the plane to explain the delay, which visibly calmed a planeful of New Yorkers. Well done!"
Pros: "Super friendly helpful staff"
Pros: "Leg room"
Cons: "No food. I ordered kosher meal , was told Kayak it was confirmed . The stewardess said they never have kosher . So I was lied to by your representative."
Cons: "I was flying business class during my trip back to New York from Hawaii. When you are flying business class, you are expecting a superior service. However, the flight attendant's attitude and serviceman ship did not meet my expectation."
Cons: "the seats I requested were not given to me. I thought it was a confirmed seat when I booked through the 3rd party but it wasn't. That should've been clearly indicated/"
Cons: "TVs should not charge to watch anything (many other airlines offer this). Also, offering wifi would be a big improvement."
Pros: "Very accommodating to meet the needs of my parents who are elderly"
Cons: "Wish flight also available out of Liberty-Newark airport which is closer to home"
Pros: "Staff very helpful"
Cons: "14 hour delay!! WTF!?!"
Pros: "Liked the location of gate 30 at JFK nice and quiet."
Cons: "Not much food or snacks for such a long flight Other than that it was excellent."
Pros: "Crew and food we good luckily was on a flight that wasn't packed with riders"
Cons: "Kiosk system was poor and hard to understand then had to go way down outside to drop of bags then go back to where we were to go to security very confusing needs to be a smoother process also luggage tagging was confusing and a little different than others airlines fortunately someone helped us out"
Pros: "There is a port for a USB, so you can bring a device? But then, you have to prepare your entertainment in advance which is an inconvenience...."
Cons: "The complementary food was garbage. I am not asking for a 5 star meal from Roy's; I am asking that the food be somewhat edible. The paid snack options were few and there we no healthier choices. You have to pay for all of films, games, and movies. No WiFi on the plane. The display had issues when I tried to turn it off - it would randomly come on. The volume for the "advertisements" were ridiculously louder. In fact, they were louder than the safety announcements from the staff! Gotta pay $25 for a checked bag."
Cons: "I was not in the system for my flight so therefore i didnt have a ticket. My trip was round trip and for some reason i was not marked as being on the original flight from honolulu to jfk so they canceled my return flight."
Pros: "It was a long 12h flight from NY to HI, I requested change of seat. They arranged it so so got one in empty row since I were by myself. Food is good too!"
Pros: "The flight attendants were awesome and very helpful"
Pros: "The flight was good, and the flight attendants were efficient."
Cons: "The portions of food were small. The entertainment package for $7.99 was very dated and limited in options."
Pros: "The members of the Crew were all as pleasant and helpful as could be. The Extra Comfort seats we purchased made the long flight more bearable coupled along with the Entertainment choices. The meal that was included on our flight was good especially since you would be paying extra on other Airlines."
Cons: "Don't forget your earbuds or earphones."
Cons: "Passenger have to pay for every single entertainment."
Pros: "Hope you would continue your practice of onboard food offering services. That was great!"
Cons: "Your attendants (a male on my case) could be a little more courteous in general."
Pros: "YOU DON'T STARVE LIKE THE OTHER AMERICAN CARRIERS. THEY DON'T FEED YOU EVEN ON TEN HOUR FLIGHTS.."
Cons: "I DON'T LIKE CENTRAL AIR. PLANE GOT TOO COLD FOR ME"
Pros: "Went thru baggage check and boarding very quickly although we got there 1 hour befoe flight ( traffic issues). Had a 10 hour direct flight and was happy we had lunch ( not bad) and a fruit snack tray about an hour before landing. Crew was very friendly."
Pros: "Smooth boarding and flight"
Cons: "On board lunch and later snack were free! Quality was reasonable."
Pros: "The crew was incredibly friendly and helpful."
Cons: "On flight entertainment seemed limited and expensive compared to other airlines I've been on recently."
Pros: "The comfort of the plane."
Cons: "The price of the tickets."
Pros: "Huge difference in comfort from jet blue to hawaiian. Hawaiian has much more space."
Pros: "Smooth flight and comfort of the two window seats. Food was excellent as well! Stewardess were very accommodating"
Cons: "The four seats in the middle! YIKES!"
Pros: "Overall staff was patient and sweet"
Pros: "- crew was friendly"
Cons: "- old plane from mid 90ties - constant trying to sell me extras - terrible food, too little food - no inflight entertainment - plane broke had to stop over in Seattle - purser was terrible - those are just my top things I didn't like - never fly this airline agai"
Cons: "Have to pay for entertainment on a 12 hour flight Only free choices were Hawaiian commercials"
Pros: "The seats were comfy at least"
Cons: "No free snacks. I can't believe that on a 6 hour flight we weren't Given at least a bag of chips free of charge : $3.00 freaking dollars for chips!"
Pros: "Very nice staff"
Cons: "For such a long flight there should be better food and more food"
Pros: "I like that meal and snack along with choice of beverage was provided at no cost. Boarding was prompt. Luggage arrived fast at conveyor belt."
Cons: "Found it surprising to have to pay for inflight movie on long flight."
Pros: "The crew was amazing and the food was great too!"
Pros: "the crew was professional and efficient on board the plane."
Cons: "seat space was tight. it was hard to get comfortable"
Cons: "Shopping items available."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Pros: "Nice flight attendants."
Cons: "The flight was scheduled to leave at 9:50pm and it didn't take off until midnight. The many delays appeared poorly handled and communicated, and I spent an hour on the runway before takeoff."
Cons: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Cons: "I booked a window seat, got a middle seat."
Pros: "Crew was really good and the seating was quite okay"
Cons: "Seating distance"
Pros: "The food was amazing, and the cabin crews were all very nice people. I would love to use Cathay Pacific in my next trip. Also, I loved that they provide a lot of diverse movies from all over the world, along with good music lists."
Cons: "Honestly i think there are not much space for each passenger."
Cons: "Seats unconfertabale"
Cons: "I didn’t have a pillow."
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Cons: "The seat was a bit small for me, legroom a bit tight."
Pros: "Some of the staff were very nice. the plane was not full so was able to sleep whole flight."
Cons: "The flight was delayed 1 hour. we get on plane. then an announcement that in previous flight plane hit a bird so they needed to dissemble the plane. we got off plane at 11:26 pm. waited there. received a text announcement it would leave now at 2 am. the staff on site did not announce this information till 12:45 am. we waited and then got good news flight was going to take off. not in a logical way the plane took off all our luggage off the plane. and then could not add our luggage back on to the plane because tsa was now closed. so paperwork for getting luggage was poorly committed. not bright people. I hope my luggage arrives like they say a day later."
Cons: "Too salty for the meal"
Pros: "Over all the customer service was accommodating."
Cons: "Never received a notification for flight delay. Online communication was never established"
Pros: "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
Cons: "Would be amazing to have a little more room in the economy seats!"
Cons: "Flight delayed 13 hours"
Pros: "Nice crew"
Cons: "Seat on up position are too straight"
Cons: "Delayed departure"
Cons: "Plane was old and not Super comfortable. Also no WiFi!"
Pros: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Cons: "They are a bit strict on carry on luggage weight but not that big of a deal."
Pros: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Cons: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Pros: "Fast and on time"
Pros: "Food is good"
Cons: "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
Pros: "First time ever taking a roundtrip across the country with this airline and I am ~TO THE MOON~ excited over my experience. Comfortable seats, excellent food, excellent service, excellent movie choices on board. I can't wait to continually book with this airline on every flight I take across the country!"
Pros: "The crew are very nice. They maintain the toilet area clean and with paper supplies. I love the availability of having a hot noodle soup in between meals."
Cons: "No slippers, toothbrush & toothpaste for economy passengers. Some airlines will give this automatic due to long hours trip."
Cons: "Row seat is tight"
Cons: "Broke my luggage"
Cons: "Seat didn't recline"
Pros: "Service was stellar!"
Cons: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Cons: "late boarding."
Pros: "All as expected - no surprises"
Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"
Pros: "The meal options that were served on this flight were great, and the overall flight was peaceful."
Cons: "Flight was delayed due to weather, and this seemed to frazzle the flight crew. Pre-takeoff service of water and juice or champagne was only give to one side of the premium cabin, and when I asked if they would complete it for the other side after take-off was told no. I'm used to Cathay taking our orders and being back what we ask for for a premium experience, however on this trip they just brought everything on carts and asked people what they wanted on the spot, offering no suggestions. Overall the service on this CX 889 flight seemed to be severely underpar for what I expect from Cathay"
Pros: "Landed on time"
Cons: "Boarded with delay"
Pros: "Customer service"
Cons: "The guy in front reclined for the whole 14 hour flight so I didn't have much leg room."
Pros: "Staff was attentive and pleasant."
Pros: "Beautiful plane and it was well kept. Nice service. Very soft landing."
Pros: "Very impressed with the quality of the entire experience."
Cons: "Wishing there was free wifi connect."
Pros: "Clean and comfortable"
Pros: "good experience."
Pros: "I had a great time in Cathay. Selection of menu was slightly above average and the movies were updated. For the price I paid, I think I got more than I expected."
Cons: "Crew could be friendlier. Seats are stiff and uncomfortable."
Cons: "Our stewardess was not the friendliest!"
Cons: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Cons: "The food is good k"
Pros: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."
Pros: "The entertainment was good"
Cons: "The food on the 2nd flight was bad"
Pros: "Crew was great. Phenomenal even."
Cons: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Cons: "Actually making the flight"
Cons: "Movies , Wi-Fi , Live Shows"
Cons: "On time"
Pros: "Crew was very nice and attentive"
Cons: "Leg room on my first flight (longest leg of the trip) was not much and when the person in front of me leaned their chair back, my knees were touching the chair."
Pros: "The crew was great! The entertainment was pretty good too."
Cons: "The cabin was WAY too warm."
Pros: "Food was good. Crew was kind and gracious."
Cons: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Pros: "Great staff and air flight attendants"
Pros: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Cons: "The delay to fly was the only issue"
Cons: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."
Pros: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Cons: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."
Pros: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Cons: "Several delays and gate changes."
Cons: "The way the movies, needed extra parts. No touch screen"
Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."
Cons: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Pros: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Cons: "Boarding and in-flight experience were excellent."
Pros: "Everything except the seats."
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Cons: "The flight was delayed by 85 minutes from Newark to Zurich"
Pros: "Good staff, good boarding, good announcements"
Cons: "The chairs are so small!"
Pros: "Clean, modern plane, friendly and attentive crew"
Cons: "Cramped space in economy!"
Cons: "It was very late, with us on it."
Pros: "Comfortable flight. The crew was very nice and amenities were fine."
Cons: "My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening."
Pros: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Pros: "Crew was nice."
Cons: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Pros: "Friendly Staff"
Pros: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Pros: "Stewards are very kind and friendly unlike those in US flights."
Cons: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Pros: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Pros: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Cons: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."
Pros: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Cons: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Pros: "good food, excellent entertainment selection"
Cons: "late boarding, late take off, missed my connection"
Cons: "Seating and foot space was uncomfortable to me."
Pros: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Cons: "It was delayed a little."
Cons: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Pros: "Loved the cute attendant we had on flight :)"
Cons: "Old TV screen and remote"
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pros: "Newer plane"
Cons: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"
Cons: "I had a good seat, the plane was comfortable and the crew was nice"
Cons: "Chrap food"
Pros: "Night flight. Food is fine."
Pros: "Perfect service, on time"
Cons: "Aircraft old"
Airlines flying from New York to Tokyo Narita Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Tokyo Narita Airport
Masks required on board, masks provided on flights from New York to Tokyo Narita Airport
Social distancing seating
Middle seats unavailable to book on flights from New York to Tokyo Narita Airport
Testing for antibodies, testing for symptoms for flights from New York to Tokyo Narita Airport
Waiving of change fees. Search flexible flights from New York to Tokyo Narita Airport