Daily cleaning, installation of cabin HEPA filters on flights from New York to Zimbabwe
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Scores according to KAYAK customer reviews
Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "Crew was great and food was nice!"
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "The crew was very friendly."
Cons: "Seats can get better."
Pros: "The crew was amazing"
Cons: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Pros: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Cons: "Boarding process"
Pros: "The customer service was amazing. Air hostesses were very courteous, friendly and helpful."
Cons: "Seats were too small to sit comfortably on a long flight I wish Qatar had better seats for long journey and had advanced entertainment system."
Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Pros: "From new York to Doha flight seats are not that comfortable."
Cons: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Pros: "The food was good and many entertaining movies."
Cons: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Pros: "Great experience"
Pros: "Amenities like, Tooth Paste, Brush and Headphones."
Cons: "Liquor and Wines needs Varieties."
Pros: "Crew was very accommodating"
Cons: "WC size (too small) and location. Other airlines such as Lufthansa (NYC - Munich) do way better job in this category ( I believe Lufthansa aircraft was either A330 or 340)"
Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Pros: "Attentive crew. Good selection of meals excellent wines"
Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Pros: "Love the service of qattar"
Cons: "Everything was amazing"
Pros: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Cons: "Service service The q suite the airport and more service"
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "The layover was hell. They put me in a warehouse with wooden benches for beds. Never again"
Cons: "Horrible service. The US part of the journey was fine but the rest was aweful."
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Pros: "Went out of their way to be helpful"
Pros: "The service is Top Knotch!!!"
Cons: "Wasn’t much music to choose from..."
Pros: "Excellent service..!"
Pros: "Good service!! Good food!! Great staff!!"
Cons: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Pros: "Great hospitality"
Pros: "It's was good"
Cons: "The plane from Qatar to Nairobi new modern plane needed"
Pros: "Great amenities and service - fed often throughout trip and great console with games, movies, etc."
Cons: "The neck rest was a bit tall and deep for a shorter person with a smaller neck - it caused me some discomfort while trying to rest."
Pros: "Best service ever from the crew. Flight on time."
Pros: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Cons: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Pros: "Worst customer service"
Pros: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."
Pros: "Professional courteous friendly and communicative"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Quite journey"
Pros: "La atencion , la abilidad y sobre todo su cortesia.."
Pros: "Everything, one of my favourite airlines"
Cons: "Had a broken seat it didn’t recline...."
Cons: "Aircraft was very old"
Pros: "Emirates always goes above and beyond to keep your experience as good as possible."
Cons: "The boarding process could have been kept more strict and organized."
Cons: "There are 2 back to back flights and the Emirates counter at JFK is very small to handle the load. You will have to wait for more than an hour just to get the boarding pass. Even the online checking counter is very slow."
Pros: "At least inform me that bag is left behind so i wont walk around around baggaage belt for hours at the destination it happend both sides thanks"
Cons: "Waiting inconvenience"
Pros: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Cons: "The delay"
Cons: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Pros: "Plenty of space"
Pros: "This is the most messed up money making strategy I have seen at airlines."
Cons: "Nothing. Everything was awesome!"
Pros: "Nothing ."
Cons: "I started my journey from JFK with Emirates and before booking ticket I checked with customer care representative regarding the baggage allowance and I was told that I am allowed to carry up to 55 inch . I just carried 43 inch tv weighing 19lbs and one check-in baggage weighing 21kgs and they made me pay 175$ saying that tv size is not in allowed limitations. I have also filed complaint but didn’t get any response so far . Last year my husband carried 55 inch with ethihad from same airport JFK and was not charged single penny. so I can say there is no airport restriction as well."
Cons: "It was over booked No option to upgrade even though I had more than enough air miles"
Pros: "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
Cons: "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
Cons: "Caused my bags to miss my connection to Mumbai. Very inconvenient."
Pros: "Nothing very hard to like anything. When traveling in disconfort"
Cons: "The seat I was given. I should have been given the option to select a seat when my money was taken"
Pros: "Everything, hands down best flights I've ever hand, I'm flying Emirates every single opportunity i get moving forward"
Cons: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Cons: "I can't think of anything."
Cons: "Crowded! I did not realize we were traveling on a holiday. The plane was full of children, including preverbal kids, who have no choice other than to cry when they are confused or unhappy. But hey, that's what noise-cancelling headphones are for! Staff is very accommodating and did their best."
Pros: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Cons: "Boarding at JFK in New York could've been more organized. People were crowding near the gate and a line was formed much before the authorities actually allowed people to board. It was a long wait. And I wasn't able to hear my zone being called. Captain's announcements in the flights were also either not loud enough or not intelligible."
Cons: "No proper communication provided on gate about the delay. Meal voucher was given very late and hence did not make any sense. We were completely uncertain about our onward travel since no information was available till we reached Dubai which was very frustrating."
Pros: "Overall satisfactory"
Cons: "Time taken to Debord at Mumbai"
Pros: "Over all experience"
Pros: "Great leg room"
Pros: "Same as above"
Cons: "same as above"
Pros: "The comfort of the Airbus A380. Friendliness of staff, good food and wine. Great entertainment programs. I am a concert pianist, and I can not believe you offer so many channels of Classical Music on board! Plus all the movies.... Exceptional and good value. I am hooked!"
Cons: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Cons: "Boarding was just a little delayed."
Cons: "The delays"
Pros: "It's the best I could ask for the price I paid. Flights during weekdays are better than weekend in my opinion."
Pros: "Unlike most reviewers, I never have a good experience with Emirates.However, Crew (this time) was very accommodating and did their best to make this a comfortable trip."
Cons: "Boarding was delayed about 45 minutes. We were called to board but left standing in the tunnel while ground crew cleaned. We began to taxi and people were still storing their luggage and walking around."
Pros: "Gorgeous plane, delicious food and great entertainment system."
Cons: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."
Cons: "Want to be a millionare English version"
Pros: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."
Cons: "Something was wrong with the boarding process. Not sure what, but we were pacing on the jetway to the plane for 30 minutes or so. People were so eager to get on, but for some reason, they asked people to board in specific sections, when they weren't ready, or the people needing extra time had not gotten settled yet."
Pros: "The fly was fine as usual"
Cons: "Not Emirates fault but they open my bags and made a mess with the presents for my family"
Cons: "Wasnt able to sit next to my wife on my honeymoon"
Cons: "We were not able to print the online checking ahead of time, so we had to stand in a lot of very long lines. The person printed the wrong boarding passes because they didn't know many details about domestic and international flights. There was also confusion about checking in the luggage between the domestic and international flights. A boarding pass from Dubai to Ahembadvad was not given at the New York airport."
Pros: "I would like Emirates to put more sport current videos in entertainment otherwise the handling of layover in Dubai was very good"
Cons: "Nothing so far"
Cons: "Landing should be more smooth."
Pros: "Slept well thanks to headrest wings. Everything to stir myself a double martini cheerfully provided gratis in Economy."
Cons: "i didnt have monitor in front of me"
Pros: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Cons: "It was a bit cramped but overall it was a wonderful experience"
Cons: "The least comfortable and smallest narrow business class seats ever"
Pros: "Great crew and service"
Cons: "It would be convenient to have phone chargers"
Cons: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."
Pros: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Cons: "Delayed due to storms etc. Never ideal."
Pros: "Very friendly"
Pros: "The crew was friendly and the pilot did an excellent job getting us there safe."
Cons: "The food they served was not the greatest"
Pros: "Soft drinks + food"
Pros: "I like being serviced dinner on the flight. I like the personal iPad to watch movie."
Cons: "The seating was a little tight."
Pros: "The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere."
Cons: "Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?"
Pros: "Friendly FA, good entertainment options."
Cons: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."
Pros: "Almost everythibg was great"
Cons: "The screen wasnt working properly"
Pros: "Comfortable seat, good dinner, decent entertainment selection, a few very good crew members."
Cons: "IFE screens are rather small for it being a brand new plane."
Pros: "Simple trip no delays and pretty quick Flight time."
Cons: "Nothing to report"
Pros: "Did not rate the food as we slept through the meal"
Pros: "Friendly and attentive flight staff, excellent entertainment, pilot's candid messages."
Cons: "Strange seat layout. It felt crowded."
Pros: "It's British Airways so no frills really, just a cheap flight going to New York"
Cons: "Service as a whole is nothing more than a 3 star"
Cons: "Bumpy but not BA’s fault"
Pros: "Pleasant staff, trying to put a brave face on standards they know are slipping"
Cons: "No breakfast, no snacks, tired seats, poor entertainment , dreadful food (and I LOVE airline food!)"
Pros: "My seat was comfortable, with good head and neck support."
Cons: "BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy."
Pros: "The gate agents had no idea how to effectively board passengers in an expeditious and civilized manner. The on-board crew was top-notch. Seat room was adequate, but justthat."
Pros: "Civilized boarding process Warm welcome from crew Calming music upon boarding Ample leg room + comfortable seat Redeye amenities at seat (headphones, ear plugs etc.) Nice food/drinks selection Clean restrooms"
Cons: "nothing, everything was great!"
Pros: "Smooth flight"
Cons: "The food"
Pros: "The crew was great & the food was good. Service was good."
Cons: "BA doesn’t let you reserve seats when you book your flights, even for business class, never heard of that with any other airline, that’s just not right when you are spending so much money. Luckily for me the seat next to me was vacant, hence it was fine, otherwise it would have been very uncomfortable as it is a little too tight. on the 777 having 8 seats in a row is a tight space even with all the configuration."
Cons: "Paying $7000+ For a seat like this is a travesty"
Cons: "Plane was late which caused us to miss our connection and spend an extra 12 hours traveling to Gothenburg"
Pros: "Nothing to complain about. Everything excellent."
Pros: "Games at the tv."
Cons: "Food do not tase good. Very litle space in the economic flys. You make bigger plains with less spaces I was feeling like a bag of potatoes"
Pros: "Leg room seats"
Cons: "London transfer had to go through security again almost missed flight I'm sure some people didn't make it"
Cons: "Cramped seats. Entertainment system did not work well."
Cons: "Awesome staff! Great food and tea!"
Pros: "Both the staff and flight were great!"
Pros: "We Arrived safely. The captain explained the situations well."
Cons: "We left late and arrived late. They ran out of one of the menu items."
Pros: "Very little."
Cons: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Cons: "Four hours before departure, the flight was canceled! Unfortunately, the ticket workers were too few in trying to reboot all the passengers. I was transferred to United after an hour and a half wait but was sent back to Aer Lingus (who was operating the flight for BA) by United because the Aer Lingus ticket personnel made the reservation on United but failed to provide the information necessary to generate the ticket. Never British Airways/ Aer Lingus again!"
Pros: "Plane was nice"
Cons: "Didn't get food order correct"
Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Pros: "Inflight entertainment with access to recent movies. Service was good."
Cons: "Fee for assigned seating. No outlets for charging electronic devices."
Pros: "Great customer service all around! Staff was very responsive and apologetic to an unfortunate mid flight experience of a baby throwing up"
Cons: "All good!"
Pros: "the plane was spceous in the economy section. comparatively new aircraft and well maintained, the cabin crew were very co-operative, graceous and well behaved. overall good experience."
Cons: "the starting of serving non-veg food took very long time. british airways should focuss attention to this."
Pros: "The lounge services and staff at the airport."
Cons: "seats and surfaces not so clean in club world."
Cons: "The airline overbooked the flight and kicked us, along with 100 other passengers, off the flight and forced us onto a non-direct flight. They violated Passenger Rights, and every member of their staff treated us incredibly rudely. Due to their violations and illegal behavior, I am seeking legal counsel and plan to take the necessary action. I DO NOT recommend British Airways and will NEVER fly the airline again."
Pros: "British Airway's service is cordial and comfortable, which goes a long way to making the entire trip the same. Obviously they have no or little control over potholes in the air and wind turbulence."
Cons: "The flight was scheduled to arrive 2 hours before our connecting BA flight departed Heathrow. Unfortunately because of loading delays on our original flight, we arrived in Heathrow 40 minutes late. The crew said that 60 minutes is the designated minimum but we used all of the 80 minutes plus, and it airport was NOT crowded. If BA is connecting to BA, then you have a responsibility ahead of time to address this problem and keep connecting passengers from getting overly distressed in a strange airport."
Pros: "Many things including the seat space and less crowded flight"
Cons: "Cost. One way close to 2000 USD"
Pros: "Maybe to other people the service was regular - but this was the fanciest flight I'd ever been on. The crew was great - never actually knew that much technology was available on the plane. I'm not a very fancy person and this was a really fun way to fly."
Pros: "Crew was attentive and polite."
Cons: "When the person in front of you lowers his seat 5 minutes after takeoff and keeps it down the whole flight, it makes it hard to eat and really uncomfortable. I have a LOT of miles (avieos or whatever they call them) but never get offered an upgrade to economy plus like I do on other airlines."
Pros: "Flight attendants were very pleasant. Blankets were nicer than most. Headrests on seat were good once figured out how to adjust it."
Cons: "It is bad enough being in economy seats on international flights, but now the box holding the electronics for the entertainment system takes up about 1/3rd of the under seat space. So trying to stretch out and sleep was very difficult and uncomfortable. Curry chicken was disgusting."
Pros: "Back facing window seat, flat bed, great service, good food, arrival on time"
Pros: "Boarding was smooth, the attendants attendant, the food surprisingly good, and the entertainment outstanding. An entire library of in-flight movies, a display of where your flight is in the world, a few in-lfight games and even an in-flight chatroom."
Cons: "A few times, I feel like the attendants either didn't notice me."
Cons: "Food unpleasant taste"
Cons: "Nice flight cheap n cheerful"
Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"
Cons: "Better variety of latest movies,"
Pros: "Crew was attentive, punctual, and third meal on a 14 hour flight is right."
Cons: "Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond."
Cons: "No screens on this aircraft"
Cons: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."
Cons: "Every thing was fine"
Cons: "More legroom, seats with more cushion and recline, better food!"
Cons: "All is well."
Cons: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Pros: "Yes the crew was amazing"
Cons: "Provide food for kids first before even the special meals people"
Cons: "You cancelled my trip without informing me and I need to be rembushed Me transportation to Logan airport and going back for six people and 16 bags please"
Cons: "The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane."
Pros: "Crew was amazing"
Pros: "No delay."
Pros: "I got a free upgrade."
Pros: "Crew was amazing! Elvis smelled good!!!"
Pros: "terrible airline"
Cons: "delayed my flights twice"
Cons: "The food could be improved and the movie collection could be updated"
Pros: "The crew on the final leg was really nice and helpful"
Cons: "From Entebbe to Nairobi I was cold during the flight. I wish I had been offered a blanket."
Cons: "It was really great flying with them"
Cons: "By far the most uncomfortable and crowded plane I’ve ever taken."
Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Pros: "Service was good and flight was smooth"
Pros: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Cons: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"
Cons: "My flights were changed a lot the week before my flight even though I had booked months ahead."
Pros: "Easy boarding and extremely friendly staff"
Cons: "No intertainment, not even newspapers"
Pros: "Attentive, quick to serve food/ drinks, very professional and friendly."
Cons: "Whites are given more attention than blacks yet we all pay for the flight"
Cons: "Timeliness of flights"
Pros: "Great staff"
Cons: "Didn’t get a blanket at night"
Pros: "Great job by entire crew"
Cons: "outdated uncomfortable seats, no cell phone charging available which is needed for international travel. This must be fixed asap."
Cons: "Left late. Boarding experience was stressful and confusing."
Cons: "The flight to Nairobi was so late that I missed my connection and have to wait about 10 hours for the next flight out."
Pros: "-Professional and courteous service by crew members. -Smooth flight, thanks to captain/pilot -Aircraft comfort."
Pros: "The seats were comfortable, good entertainment, good food and lovely crew"
Pros: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Cons: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."
Pros: "Convenient morning flight"
Cons: "Not enough leg room for tall passengers"
Pros: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Cons: "Boarding lines were a bit chaotic."
Pros: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Cons: "Boarding lines were a bit chaotic."
Pros: "Nothing. I wasn't on this flight"
Cons: "I still need to be re-booked!"
Pros: "All in all was good -"
Cons: "three of us were travelling together with 3 bags. Two bags didn't come - they were left in Nairobi. We were in Nairobi more than 3 hours so it should have been enough to get the bags on the plane. This is super frustrating - also can Kenya Airways not deliver bags in nairobi if they left them. I do understand when flight connections are tight etc, but this wasn't."
Pros: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Cons: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."
Pros: "Departed on time and arrived on time . Staff very courteous"
Pros: "Wheel chair passengers given priority."
Cons: "Economy Class Boarding should be done by Seat numbers or Aisle numbers. Fuselage Aisle numbers should be called first so they enter and get seated. Than other Aisle numbers should be called to be seated until the front up to Business Class is filled. It gets congested in the Aisle and frustration as passengers bump into seats and each other."
Pros: "My travel itinerary was one with long layover times. Thank you Kenya, Airways for allowing the day use of your lounge areas for a fee. Got some sleep, a wonderful Turkey Lunch on Christmas Day, before my connecting flight to Guangzhou. Smooth Short field landing and take off in the 787-8. No rattling sounds during landing and take off so the Plane must have also been new. Kudos!!"
Cons: "Suffered with the unattended toilets. Food for thought, could the toliets on flights be designated according to gender? toilet seat was always covered in sprayed urine( which I wiped clean every time before sitting and using the toilets, made several trips during the 9 hour flight. Hand Soap run out at some point."
Cons: "Food was terrible throughout Seat was tight"
Pros: "The flight attendants were as courteous as possible."
Cons: "Our flight was delayed by 90 minutes so that passengers on a late flight could join us. Once arriving at Lagos, our luggage was nowhere to be found. The airline failed to follow up regarding when the luggage arrived at Lagos. Horrible experience. Fly with Kenya Airways at your own peril."
Cons: "First of all, my flight had no option to plug my cellphone, there was no TV screen and no WiFi.. they served some loaf of bread cut in half with some spices inside and called it dinner! But the most disappointing thing is the fact is that they LOST BOTH OF MY LUGGAGE BAGS, and the most they could offer me is $50 compensation (my belongings worth thousands of dollars) And even this I would have to claim from my “home country” which is completely unreasonable as my home country isn’t the one lost my luggage, the airlines had! Beyond shocked, disappointed and aggravated, this was my first time flying this airlines and I promise you it’s the last. Won’t recommend to anyone."
Pros: "Helpful, friendly crew. Comfortable plane"
Cons: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Pros: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Cons: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Cons: "Poorly organised meal service"
Pros: "No problems"
Pros: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Pros: "Fine flight with good meals."
Cons: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Pros: "Excellent crews"
Pros: "The crew was very attentive, although it did help I was the only passenger in business and the food was definitely better than expected and an improvement on last time I flew with them, around a year ago."
Cons: "The cabin was looking a little tired."
Pros: "WONDERFUL FLIGHTV"
Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Cons: "The delay was too much"
Cons: "Was nice best"
Cons: "see above"
Pros: "Cheap. Good for connections in Africa."
Cons: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Pros: "On time. Service and culture"
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Cons: "Old flight - equipments were not in order like the handrest was broken, TV’s were broken and not functioning, touch screens failed to react to touch, signs on buttons at the handrest were smudged. 3 out of 6 washrooms in Economy class were not working. At one instance I was locked in the washroom as the door was not opening from inside, until I had to call the attendant. Entertainment options were limited. Food was below average. In one of my meals I got opened and melted butter. Cabin crew was not responding to the calls when I needed water. I finally got it after ringing 4 bells and 45 minutes. Overall, a terrible experience and would not choose to fly with Ethiopian again."
Pros: "Helpful crew."
Pros: "Ethiopian Airlines it great."
Cons: "Not very clean Several used towels noted in seat"
Cons: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
Pros: "Nice crew"
Cons: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"
Pros: "Nice crew"
Cons: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"
Cons: "Waiting for customer service"
Pros: "Plane was spacious and flight crew were nice"
Cons: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"
Cons: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."
Cons: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Pros: "Direct flight for a good price and great service"
Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Pros: "nothing was exceptional"
Cons: "luggage did not arrive."
Pros: "The hospitality"
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Cons: "They lost my luggage and I had to call them every day to locate it. It took a whole week for me to have my luggage back while it was sitting in the Philadelphia Airport for 4 days waiting to be delivered to my house. On top of that no one seems to know the whereabouts of my luggage. Bad customer service. Be aware when flying with Lufthansa."
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Pros: "Everything including crew members ."
Cons: "We boarded around midnight and after supper, I am accustomed to a few hours of the lights turned off for rest. Even though I requested the crew said it was not policy and I should use the yellow mask (which sadly does not block out the light). I think a few hours off dimmed lights would greatly enhance comfort levels."
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
Pros: "I do like the cheerfulness of the flight crew. They are very attentive."
Cons: "The water is doled out in small cups. Not enough!"
Pros: "The Ethiopian Air flight crew are outstanding at their work."
Cons: "Not enough water. The water is doled out in small cups."
Cons: "not quite enough time with all the announcements to finish my movie."
Pros: "It is ok the flight"
Cons: "No comment"
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "Apt to time"
Cons: "I was very cold cos i forgot my jacket. I requested for blanket from different attendants but they never gave me one. They would respond ok but never got back to me. One told me they were looking for blankets and will get me one when found. They were all so busy with food matters. To my utmost surprise after several hours when they were done with food matters blankets began floating around in their numbers. I was really really sad"
Pros: "Very kind and attentive staff."
Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."
Cons: "I used kayak to book the flight and the website provided had the incorrect web address for checking in. When I went directly to the Ethiopian airline website they wouldn't allow me to online check in. I called the agency and I couldn't be connected to anyone. I missed the physical check in by 4 minutes and no one was at the counter to help me reschedule. Really disappointing."
Airlines flying from New York to Zimbabwe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Zimbabwe
Masks required on board, masks provided on flights from New York to Zimbabwe
Social distancing seating
Middle seats unavailable to book on flights from New York to Zimbabwe
Testing for antibodies, testing for symptoms for flights from New York to Zimbabwe
Waiving of change fees. Search flexible flights from New York to Zimbabwe