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It was a great experience for my first time flying with this airline. I will be flying with them a lot more now. Plane crew was amazing.

The TV wasn't working No music for the whole flight from JFK to LOS It was too burring.

I paid for internet that did not work and had to pay more to have it

Delay not posted, only departure time listed- not boarding time. We left an hour late and arrived 45 min late. Restrooms had backed up sinks and toilets not flushed ) passenger error). Lots of screen for entertainment didn’t work. But we arrived with our luggage

I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful

My experience was great. The flight attendants were very helpful and nice, and the food was very good.

Terrible customer service I lost my bag luggage and I still haven’t received any information

I had a full row so can't imagine how this could be better

The boarding area was too small with only one agent checking passengers into their standing bus

The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.