Latam screwed my son in law, pregnant daughter, and 2 year old grandson. Due to a delayed Latam flight, they missed all international connections. They were stuck in Santiago for 4 days with no help from Latam. Their bags were lost by the airline. NOBODY behind the counters took responsibility to help get them home!! Their passports, credit cards and money were all stolen during this 4 day period.
The aircraft room and comfort
Taste of new menu
Jet blue was late so I miss my connecting fly to Uruguay
They send me with avianca and that was a nightmare disaster 4 days later still waiting for my luggage
Flight was on time, we left early and arrived early! Flight attendants were very kind.
Eventually able to get to my final destination
They cancelled my flight with absolutely no information to provide. No update at all. There were no agents to direct the flow of passengers stranded in the airport. Usually Airlines would rebook you on the next flight out. Apparently, this is too much for this airline to handle. Very amateur!
ALL possible replies MUST not be "tick-the-appropriate answer. That means you are only interested in corroborating your own biases.
The staff was extremely rude and disrespectful. They tret me and all passengers as cows. There was no information about connecting flights. Everything was of bad quality and badly organized. If I can I will never fly with Latam again.
In flight entertainment system and food was good. I appreciated that they had a vegetarian option available.
We had booked through SAA but then they codeshared with LATAM. Our e-tickets included an online booking code, but then this is not accepted on the LATAM website where one has to go for early check-in, or to check-in using the machines at the airport. Latam had very few agents at the check-in so there were long lines of people waiting. Then, even though this was our return flight with them, LATAM's system wouldn't recognize the names of our two children. So we spent more than an hour at the check-in desk. By the time they cleared us they had then lost all of our seat reservations, so we had tickets for all over the plane and had to then work with the attendants on board to at least get one child with each parent. There was a 6 hour delay in leaving. LATAM said they had to ensure that their emergency landing options on the route where accessible and apparently there was bad weather in Abijan. SAA though left on the same route just before we were scheduled to leave and presumably arrived on time. I don't know why they were ok to go but LATAM was not. We had to wait two hours before they gave food vouchers. The food was good but could only come from one restaurant. It had limited choices and very long lines after an entire planeload of people descended on it. Apparently also little was done to rebook us on our connecting flights, though the SA agent in J'burg scrambles and got us on the next flight.
1 hour delay, bad food, uncomfortable seats.
|Flights Arrive in||Rosario Fisherton|
|Flights Depart from||Newark|
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us,
please send us an email and someone from our team will get back to you promptly.