I really appreciated the fact that the flight was on time.. I unfortunetly noticed the bad atitude of certain crew members especially the "hotesses" . They were not as much as professional and also they did not respect the passengers.
1 Apart from an issue when my son & I were asked to step to the side while in process of boarding the plane because one of agents cut our boarding passes wrongly and gave us an incomplete portion of it. Fortunately we were allowed to get to our seat after they reviewed the boarding list… 2- We arrived in Abidjan on time at 10:00 pm . We were notified that we are going to be put on an Hotel (Onomo )because our layover was over 15 hrs.. We were finally picked up for the Hotel at midnight… The driver to the hotel was very nice and the hotel crew was very courteous… We were very grateful for the accommodation.
Better than US airlines. Food was adequate and tasty. Aircraft was clean and newly refurbished. Crew was professional and hospitable.
Better than expected. The aircraft was clean and the crew was professional and hospitable.
The plane was very small and hot. The air wasn’t working for the whole flight. My luggage was never put on the plane. I got to NY and waited 2 hours just to find out that my luggage was left.
Poor. Crew members are not customer service friendly. They were slow and aren't helpful. The team in the actual airport seemed ok but actual flight crew didn't seem like they wanted to help at all or be there. Very disappointing experience. I wouldn't want to use this airline again if I needed to fly. The actual Abidjan airport was another fiasco in itself. Definitely will think twice before flying through that airport again.
Everything was perfect but they need to work on the drink I mean soda,the passengers surpose to be entitled to a can of soda not on cups with the amount of money we paid.They have to work on it.
Nothing was good. It was awful. We boarded the plane and were stationary for 3 hours. They assured us they were in contact with our connecting flight and the plane would wait since 95% of us were going to jfk, but they did not. They took us to Abidjan 3 hours late, knowing that we would all be stuck in a foreign country on New Year’s Eve/ day with no assistance whatsoever. They was little to no communication from them. So many more sad details to add, but I’ll just leave it here - Never would I recommend anyone to use Air Côte d’Ivoire. Absolutely terrible airline. No outlets to charge on their old plane, unfriendly staff, not good food.. I repeat, nothing was good about the flight.
Everything could have been better. One of my luggage didn’t arrive until after two days. The flight was delayed for over 30 mins. No proper communication from airport staff because they didn’t speak English. I regret ever transitioning at Abidjan. It was a terrible experience and will never use Ethiopian Airline also. In flight, water was dripping from the ceiling just above my seat area. It’s my worst flight experience so far. Thank you
Intersting crew: only men with a bit of roughness. The food was not bad, but there´s no alcohol option
The food was disappointing, and the airplane appeared old, with torn seats. Royal Air Maroc could definitely do better.
Extremely Disappointing Experience Boarding was chaotic and poorly managed—we were left standing in the heat for 30–45 minutes with no explanation or apology. As a business class passenger, I was shocked when a staff member rudely refused to let me board after I questioned why I had to check in my carry-on, which contained valuables. Despite explaining my concerns, he remained unreasonably inflexible. Thankfully, the captain intervened and retrieved my bag personally. This same staff member was also loud and disrespectful to several other passengers. Completely unacceptable service.
Awful. Seats on this Dreamliner really uncomfortable with broken tables. No food selection availability in business class. Poor service. No engagement senior flight attendant spent more time applying make up then speaking to her guests. It appeared that the right side received a different level of service to the left when there were only 8 people. Worst flight I have ever had. A great way to ruin an outstanding two week with this return flight
Flights were okay. Not bad, not good. On time and efficient. Planes are a bit old and run down, even the 787... Casablanca airport, HORRIBLE. no air conditioning, no power outlets, no clear signs to anywhere, old, unfriendly, no restaurants to speak of. Casablanca lounge, HORRIFIC No seats available most of the time, no power outlets working, no food, only water is offered, 1 shower available, unfriendly and inneficient people, no air conditioning, flies and bugs everywhere, extremely old seats and unconfortable. Although with some cleaning crew present, toilettes are .... not too clean.
3 hour delay, very rude flight attendant the food was horrible.
Wait time was very long during boarding. We had to wait a while in the bus which was under the sun.
When the flight landed, it was still going towards the gate, when everybody got up. Nobody cared that the flight was still in "active taxi" mode. But seems like this is common on Air Maroc flights.
1. Boarding - Chaotic, no announcements. 2. Gate Agents - Don't care about anything. 3. Inflight - FA are good and cordial. 4. Landing - Everybody is in a rush to get out because of the crowding at immigration.
This is the worst seat that I ever sat on. The length and width are great but Super uncomfortable. We felt like sitting on marble.
