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The lady at the boarding gate was so rude. She was challenging people being in priority and looking them up and down as if they weren’t dressed for first class. This was Ryan air priority. We all sit in the same seats. She loudly called out to embarrass a man who she believed had cheated and got in the priority line. He had a valid priority ticket and even worked for Ryanair. Also challenging visas insisting people download them until they proved on the government website it wasn’t required to print. The Ryanair employee who was challenged said she is always like this. She also pulled people from regular boarding as they were fashionably dressed and upgraded them to priority and changed their seats. That was comical. I think she felt she should be working for Emirates first class, although they would t have stood for her rude behaviour

Their customer service needs an overhaul. I wish we could access them and the could be more helpful. Also, the website has been crashing and I had numerous technical errors. My flight was cancelled and we spent so much time trying to get help because the tech was failing.

There plane had a technical pricken so we had to disembark, but the replacement aircraft was provided within one hour so there was not much delay.

Was very good the flight, 15 minutes late,but was very ok!!!😊👏

Long delay was made worse by lack of information and long time in queue waiting for the plane to arrive

Delayed delayed delayed and then cancelled very late not allowing for too much time to find a room for the night

Blood contaminated tissue was stuffed to the back of the seat in front of us.

Great flight, departed only 10 mins behind schedule off the aircraft and through security in less than 15 minutes. Love flying from Cardiff so easy a quick from entrance to duty free in less than 10 minutes 😀

The check-in process is very confusing. The company charges for everything, but tickets are low priced. I probably wouldn't take the airline for a flight over 3 hours. The seats are uncomfortable. There's no net on the seats to hold things like headphones, a folder or anything.

You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.