$486 Find Cheap Flights from Norfolk to Japan - Compare and Save

Dreamliner is an excellent aircraft. Great seats in business. Flight attendant Alex had a bored, sullen attitude in serving customers. Difficult to get his attention and very slow to respond to a simple request for water. Spoiled the experience a bit as the AA motto is “we’re here because of you”. Attitude needs some adjustment!

The best part was the staff. They are kind and gracious and made it a good flight.

Reasonable price, great service, highly recommended. i arrived well rested!

Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.

Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..

They didn't tell me they changed my flight. So I got confused on what happened to my flight.

It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.

JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN

Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.

The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.

I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.

Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.

It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.

SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines

12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.

I’ve always had pleasant experiences with ANA and that has made me a loyal customer.

UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.

Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.

The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry

Staff at gate and crew on plane efficient and friendly.

Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.

Would have been better if there was a nonstop flight from Tampa to Norfolk or Tampa to New Port News.

The boarding process doesn't make sense since some people that will sit behind your rows are boarded before you and then they take up the luggage space above your head. I then have to wait for people to get off the plane before I can go back to get my luggage.

Good seat comfort ORF to ATL. Bad seat ATL to SEA (terrible lumbar support, hard, ouch)..

They made us board and then deboard due to mechanical issue which delayed the departure by almost 2 hours and we barely made our connecting flight. These quality checks should've been done before boarding not after.

My Flight was cancelled and there was no other options available for me to Travel on that date and my options for the next day was all connecting flights that would have me in the airports all day before reaching my destination

Atlanta boarding crew at gate were filled with arrogance and were disrespectful. In flight crew showed indifference to the needs of passengers. This is about the flight from ATL to BDL.

They were 2 hours late departing with no explanation. I missed my connection, was rebooked not in correct seating that I paid for. Over all of was horrible. I now know why I've not flown Delta since 2018

Crew wasn’t attentive. We didn’t see our flight attendant for stretches of time and inflight beverage service was cut short (as it always is on this route).

Boarding was slow again. Too many people with too much luggage.

Awful!!!. I do not recommend United. The flight staff are unhappy and don't attempt to make the passengers feel comfortable or welcome. The food is not edible, and the seats are miserable. My expensive luggage was destroyed, and the ticket prices are too much for the experience.

Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable

We were a little disappointed to not be able to complete check in online without uploading pics of passports. Also we have KTN's and they weren't on our boarding passes when we got to security. Had to trek back to counter to have them fix.

They did the one thing that really matters - got to Chicago early.

The person I bought the ticket for didn’t make the flight.

Overall great. I was forced to check my carry-on backpack from EWR to BOS but it came out on the luggage carousel so fast I didn't even get delayed for my pickup.

Everything was perfect except the pad at the top of the seat back. It pushes my head forward into a very uncomfortable position and it is not removable.

The Check-in process at ORF for united is ABSOLUTELY TERRIBLE. I got there two hours early for a flight down the street and didn’t make it halfway to the register before I had to get out of line and remove my bags or miss my flight. This is every day thing and I’m clueless how this has gone on for years. This was the final straw. I’d rather pay a fortune more for a different airline than deal with this process

It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.

We waited to takeoff for about 1 hour delay for a 20 min flight.

Got delayed several times, and now have to wait 5 to 6 hrs for next flight. Not including the flight from charlotte to Charlottesville had no AC.

Delays and cancellations. Mechanics weren’t on site. Replacement plane took hours to arrive although it should have arrived within 90 minutes. Flight back was cancelled. Ended up driving over 12 hours and wasting 3 days between everything.

Excellent service. Flight attendance like Jessica,, on our flight, is a reason I wouldn’t mind flying through British Airways again. Jessica,, was very courteous and helpful.

The flight took off an hour late which made the connection concerning

Flight was delayed. No urgency by American Airlines team to assist those with connecting flights. It was basically you are on your own to run through the terminals to try and make your connection. Thanks, Mary

Never had such a lazy first class attendant. Literally spent 60%+ of the flight playing games on her personal phone making up excuses of why she was unavailable.

Pretty bad gate mgmt upon arrival. No open gates and we had to wait at midnight. Shouldn’t be a surprise that an aircraft is coming in.

Comfortable plane ride however on delays disappointment no real details as to why the delays when other flights are leaving the airport

It was overall a great experience. No TV’s, but you can connect to your Wi-Fi from your portable device. We had extra legroom because we were sitting in be back and the flight attendant moved us to the front with extra legroom. It was only an hour flight, so in all it was great.

Just fat Americans. and small seats don't mix well!