I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
The flights with ANA were great. The flights with United, not so much.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
One of the business class panels where we were sitting was broken and it didn’t close. Therefore, the be privacy was limited.
SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
Staff at gate and crew on plane efficient and friendly.
Service is great. Seat is ok. Not much storage room and seat is hard but seat topper was nice. Cabin was very warm most of the flight. Washoku Food was good.
Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.
Would have been better if there was a nonstop flight from Tampa to Norfolk or Tampa to New Port News.
The boarding process doesn't make sense since some people that will sit behind your rows are boarded before you and then they take up the luggage space above your head. I then have to wait for people to get off the plane before I can go back to get my luggage.
Good seat comfort ORF to ATL. Bad seat ATL to SEA (terrible lumbar support, hard, ouch)..
They made us board and then deboard due to mechanical issue which delayed the departure by almost 2 hours and we barely made our connecting flight. These quality checks should've been done before boarding not after.
My Flight was cancelled and there was no other options available for me to Travel on that date and my options for the next day was all connecting flights that would have me in the airports all day before reaching my destination
Atlanta boarding crew at gate were filled with arrogance and were disrespectful. In flight crew showed indifference to the needs of passengers. This is about the flight from ATL to BDL.
They were 2 hours late departing with no explanation. I missed my connection, was rebooked not in correct seating that I paid for. Over all of was horrible. I now know why I've not flown Delta since 2018
Crew wasn’t attentive. We didn’t see our flight attendant for stretches of time and inflight beverage service was cut short (as it always is on this route).
Boarding was slow again. Too many people with too much luggage.
Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable
We were a little disappointed to not be able to complete check in online without uploading pics of passports. Also we have KTN's and they weren't on our boarding passes when we got to security. Had to trek back to counter to have them fix.
They did the one thing that really matters - got to Chicago early.
The person I bought the ticket for didn’t make the flight.
Overall great. I was forced to check my carry-on backpack from EWR to BOS but it came out on the luggage carousel so fast I didn't even get delayed for my pickup.
Everything was perfect except the pad at the top of the seat back. It pushes my head forward into a very uncomfortable position and it is not removable.
The Check-in process at ORF for united is ABSOLUTELY TERRIBLE. I got there two hours early for a flight down the street and didn’t make it halfway to the register before I had to get out of line and remove my bags or miss my flight. This is every day thing and I’m clueless how this has gone on for years. This was the final straw. I’d rather pay a fortune more for a different airline than deal with this process
It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.
We waited to takeoff for about 1 hour delay for a 20 min flight.
Planes were on time, we were offered opportunities to take seats in exit aisles that had better leg room, tasks offs and landings were smooth, we were kept informed of flight status
Qatar Airways has consistently set a standard in my mind that very few airlines manage to sustain, and once again, this journey in Economy Class lived up to that expectation. As an avid globetrotter who travels extensively for work, I experience many airlines, service cultures, and levels of hospitality. Yet there is something reassuringly consistent about Qatar Airways. It is not simply the onboard service, but the entire experience: the professionalism, courtesy, warmth, attentiveness, and genuine sense of hospitality. The cabin crew are exceptionally well trained, composed, aligned, and polished in their delivery, yet their interactions rarely feel mechanical. They remain remarkably courteous while retaining a genuine human warmth and an apparent eagerness to assist. On almost every Qatar journey, there are individual crew members who somehow manage to stand out and make the experience even more memorable. What I value most is the consistency. Qatar Airways has established a certain benchmark of expectation for me and, over many journeys, has never underdelivered against it. There is a sense of confidence and ease that comes with boarding a Qatar flight because I know the overall experience will be thoughtfully delivered. For someone who spends a considerable amount of time travelling, that peace of mind matters enormously. Qatar Airways remains one of the airlines I genuinely enjoy flying, not because of any single aspect of the service, but because of the complete package and the remarkable consistency with which it is delivered. The only disappointment on this occasion was that my luggage did not arrive with me at my final destination in Kolkata (CCU), following my journey from Seattle (SEA) via Doha (DOH). Unfortunately, the baggage was delayed in Doha. A baggage exception report is already on file with the local airport team in CCU. Given the confidence Qatar Airways has built with me over the years, I remain optimistic that they will once again live up to that expectation, work their magic, and reunite me with my luggage within the next 24 hours. Looking forward to a swift resolution and, notwithstanding this final hiccup, another thoroughly enjoyable Qatar Airways journey.
Mediocre movies Too cold Didn’t have extra blankets Check in was too long (60-70 min coming 3 hours early) Breakfast was terrible Great WiFi however And smooth ride Dinner was decent
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
I prebooked a comfort plus seat on this flight and therefore the flight was comfy. I got the correct seat in the correct section of the plane that I have booked, that's this. Flight was comfortable. Staff were average on the flight, appearing to be rushed and short in engagement with travellers, perhaps this to maximise there rest time on the flight.
Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.
Flight was fine overall. What you would expect from economy seats. I did appreciate the amenities (eyemask, earplugs, small toothbrush and toothpaste, thin socks).
The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that
Luggage jandling sucks. I arrived in BLR india on 15th and luggage was delivered today 19th. I came for a business trip everything got screwed up. Poor communication. APP kept saying mishandles in BLR. It never reached BLR. I had air tag which showed luggage was in Germany. I could not reach anybody other than the airpprt people. They had no clue and asked me to call etihad. In India etihad number wasnt working.i had to call US number and that person was the only person who seemed to help. They kept me in dark. No communication or email till i spoke to the person in US.i have flown many airlines but never had this experience. For me this was first and will be last in etihad. Very bad.
Awful , hidden charges for the luggage was a very awful thing, very much a scam , booking the flight thinking the luggage was included was definitely a scam , then the girl that was taking my luggage Ayrlease the airport was an absolute awful , telling me if I don’t have money to take my luggage with me I can just throw it away , how professional, NEVER AGAIN .
Connection booked by Etihad was delayed and upon arrival to counter they closed it and denied boarding although there was still 15 minutes to go . Manager Karen was very rude and did not want to listen seems there as overbooking and canceling boarding was the only solution..
Doubled charged me for luggage and lost $520, dug much into my travel budget.
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
I paid 44 $ for seat upgrade (22D) and my seat was stack in high position for all the 6 hours of flight. I don't recommend the upgrade. I am looking to get my upgrade payment back
Same problem place in the middle so small Im 1,85 m so not good 👍
I am a larger than average person and in my opinion i don't think it's fair to allocate a window seat to anyone who is my size or larger, i was seated between 2 large passengers on a full aircraft. The guy in the window seat also occupied a portion of the middle seat (my seat) which made my experience of flying with etihad very cramped and uncomfortable, i was flying from Abu Dhabi to Bangkok. Had this been a airbus 380 it would have been better as the seats are larger but unfortunately it wasn't so i had to endure the 6+hrs unable to get any rest
The staff was very nice and polite but it was very very hot and no ways to have some fresh air. It would be nice to have more time to sleep since it was a night flight
