Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Central America
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Scores according to KAYAK customer reviews
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Cons: "Got delayed"
Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"
Pros: "Free movies and drinks"
Cons: "Seats are uncomfortable as hell"
Cons: "WiFi didn’t work at all."
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Cons: "Service and crew at JFK was horrible! Worst I have ever been around. Staff could not have cared any less"
Cons: "delays, delays yuck"
Pros: "The crew was a replacement for the original crew that probably was running late (i suspect because everyone was stuck in wonderful LA traffic that night), they made do with what they have and tried to get everyone boarded as fast as they can."
Cons: "On time departures, better boarding, crowded planes, better snacks, comfy seats, charging bagss???"
Cons: "Flight was a little late."
Cons: "Never made it on the flight"
Pros: "Crew was very attentive"
Cons: "Delta staff at the airport JFK"
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Cons: "No charging outlet."
Pros: "The ctew was awesome, super sweet and very acomodating"
Cons: "Its a flight to WV (my birth place).... it is what it is... smll planes, tight quarters and people who don’t get any of that and are not happy anout any of it"
Pros: "No carry on fee, comfortable seat and pitch"
Cons: "Displays for zone boarding status would be helpful"
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Cons: "Crying baby"
Cons: "Delay messed up our entire trip to Atlanta."
Pros: "Staff were very good."
Cons: "We had an infant and in order to get a meal for the baby one of our paid seats did not get a meal. Very unsatisfactory for first class. The toddler meal provided was terrible. Stale bread, cheese on the sandwich was so bad the baby wouldn't eat it, and he eats almost everything. It was the first food I have seen him refuse to eat."
Pros: "Crews were nice"
Pros: "Entertainment, crew, food"
Cons: "The seats were a little tight for an international flight"
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Cons: "Old cramped untidy and limited drink service"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "Had to sit in the middle row and I wasn’t given the option to get an aisle sit during check in."
Cons: "No flexibility for seats"
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Pros: "Friendly service"
Pros: "The food was excellent, as well as the flight attendants."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "Flight was smooth and flight attendants were nice."
Cons: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "Left on time and got in early"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Pros: "Upgraded to first class so had more room, nicer seats. No lines at TSA, had the first gate past security so a short walk. Nice shopping and food choices."
Cons: "No meal served on flight, only drinks and cookies / popcorn. No entertainment at all. You have to provide your own device. There was wifi but not free, it was so slow I couldn't download the entertainment app, so I gave up and slept. No access to Delta lounge with domestic first class WTF?"
Cons: "Food and Crew"
Pros: "The flight attendant putting my carry on overhead was much appreciated. The Starbucks coffee perfect and right temp."
Cons: "I liked it sll"
Cons: "Old planes, disinterested crew, full flight"
Cons: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Cons: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"
Cons: "The flight was late with no explanation. The incoming equipment was at the gate in time."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Pros: "They gave us plenty of drinks and food"
Cons: "Leg room"
Pros: "The inflight entertainment and WiFi was great."
Cons: "The food could’ve been better"
Cons: "See above"
Cons: "21/2 delay....no explanariin. But flight attendants did not show up until 9:15 and yet plane had been on the ground since 8:30. Seems poor planning on airline’s part"
Pros: "Friendly attentive crew"
Cons: "The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away."
Pros: "Good service."
Pros: "Flight was on time and crew was pleasant."
Cons: "Very small aircraft that didn’t even have a working bathroom. All roll-ons had to be checked because overhead bins were too small to hold. Seats didn’t recline and rows were too close. Very uncomfortable aircraft."
Pros: "Price and service"
Cons: "Outdated airplanes"
Cons: "No being able to book seats easily and having to phone in for this"
Cons: "i had a really horrible experience with a flight attendent but the 2 in my cabin were great. Earphones didnt work and couldnt see screen"
Cons: "48 hours to get to Philadelphia from Madrid. First flight was cancelled due to plane mechanical problems. Then flight diverted due to bad weather. Horrible flight."
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "The crew was professional and friendly"
Cons: "No individual movie screen. Entertainment bad for an international flight. I paid for selected seats but did not receive, instead our family was scattered about the plane."
Pros: "everything fine"
Cons: "having to gate-check our hand luggage"
Cons: "The boarding process."
Pros: "Easy and smooth flight."
Pros: "The flight attendant was super super nice and helpful"
Cons: "Had to rush to catch this connecting flight. At boarding time, which we just made, the previous flight had just landed and people starting to deplane. All we would have wanted was an accurate announcement versus an unfriendly feeling from the gate agent"
Cons: "Lost my next flight connection because this flight was not on schedule."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "I had like they way that It was a 777 aircraft that I flew in the crew was extraordinary."
Pros: "Not much."
Cons: "Once we got to Chicago our flight was delayed: originally scheduled to arrive in LA at 1800 we will not arrive until 2000."
Cons: "We could not get on the plane because you oversold the plane and there were no seats left. We missed our planned tour in Lima and now we have to wait 13 hours to take the next flight. I demand my money back."
Cons: "Lost connection"
Cons: "No wifi, no personal TVs"
Cons: "Will probably never choose to fly American Airlines again"
Pros: "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
Cons: "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"
Cons: "We sat on the tarmac after landing for 40+ minutes."
Pros: "Flight was on time through United since we had to be rescheduled from our original flight with American."
Pros: "The ticketing staff in Lihue was excellent!"
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Cons: "the flight was 4 hours late. we were constantly shuffled to different gates. the internet on the flight didn't work."
Pros: "crew was exceptionally polite and courteous."
Cons: "free beverages were rushed, many passengers not get same mostly because of turbulence conditions"
Pros: "i liked that the flights were right on time."
Cons: "the plane was a bit cramped but I guess there isn't that much room in a plane to begin with."
Pros: "Easier to board. Smaller plane so not as many people to climb over"
Cons: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Cons: "The flight was canceled with no warning that anything bad was even possible. No efforts were made to get the passengers to DC even close to on time. I ride ended up just having to rent a car and drive there."
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Cons: "Really unorganized this time around. They couldn't seem to get it together."
Pros: "Smooth check-in and TSA"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Cons: "There should have been food for purchase."
Pros: "No problems"
Cons: "More comfortable seats"
Cons: "Very long wait, though good communication. Rather bumpy flight."
Pros: "Crew good. Good tv/ movie choices."
Cons: "Late check in and takeoff because cleaning crew didn’t show up on time. Late landing because plane below was cleared to take off late. Didn’t receive instructional video until after takeoff because TVs wouldn’t work at first. Uncomfortable seating."
Cons: "When boarding we were suddenly told that we're not allowed to take any carry-on and all this without prior notice as far as we knew. They just told us bluntly, our tickets are not eligible for any carry-on which ticked us off and they wouldn't budge."
Cons: "All 100% Thanks!"
Pros: "I don’t believe I will be a United customer for much longer"
Cons: "I missed my flight due to not being able to get off the plane after landing Flight attendants did not care to help Gate agent was rude Customer service did not want to provide a hotel room because they said the reason I missed my flight is weather relate"
Cons: "Volume of the PA was so loud it was painful"
Pros: "Great cabin attendant!"
Cons: "Air conditioning on my feet got old."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Cons: "However flight from Athens to Munich sucked. Charged for carry on at check in , even thou others before boarding were checked there’s for free since flight was full. If that was the case I should of gotten mine free. Wish United would drop Lufthansa airlines."
Pros: "The breakfast on the international flight was pretty good. However, there were more frequent snacks and healthier options when I flew internationally on Delta."
Cons: "I didn’t like that my pre-flight request for gluten-free snacks/meals was ignored. I didn’t like the attitude of one flight attendant who couldn’t bring herself to empathize with my allergy to gluten— which causes painful cracks in my palms and fingers."
Pros: "The plane left on time and arrived early. I'm usually apprehensive about connecting on a domestic travel, but things went perfectly!"
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Pros: "This United flight left on time and arrived to my destination early, which was nice, unlike my last flight."
Cons: "Wi-Fi and “private screen” entertainment through my own devices did not work. Second time it has not worked at all on a United flight. Food was average (meaning bare-bones for complimentary)."
Pros: "The landing was one of the smoothest I have ever experienced on the Belize runway. And that is saying alot, as the runway is very rough!"
Pros: "Nothing unusual every was smooth"
Cons: "Not applicable"
Cons: "Perhaps a choice of two items could be given for a snack."
Cons: "I did not fly from Boston to SF on United. I did not fly to or from Boston. Please fix your algorithm"
Pros: "Food was good. Staff were great. Headphones not the best."
Cons: "Room for sitting."
Cons: "First flight delayed by 2 hours for crew rest; with no significant weather in Corpus Christi, from the night before, this shouldn't happen. I had to re-route, and arrived 5 hours after I was supposed to."
Pros: "Short flights"
Cons: "Mechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and wMechanical delay in fargo caused me to miss my connecting flight to Eugene by 5 minutes. Got to Denver airport asked the gate guy to call my connecting flight to see if they could hold the door for me, he said you got 10 mins go. I run 30 gates and the door just closed. I am 25 weeks preg so my running time is slower then normal. Then they rebooked me on a flight that had an additional connect and arrived 4 hours later then expected. By the time I got to my new flight gate- it was delayed so would miss my next connecting flight. Long story short it's 3 hours past when I was suppose to leave and settled for s flight to PDX tonight getting in at midnight. My friend From eugue is picking me up in Portland tomorrow. It has been an unsuccessful flight. Almost cancelled and went home......ent home......"
Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"
Pros: "The staff and crew were great."
Cons: "I flew round trip to Bangkok from Chicago last year for $460. Why does one way from Fargo N.D. To Green Bay, WI cost $480?! My flight said it was late on the screen (6:40) but actually flew on time. I think a kid missed his flight because of it. My connecting flight in Chicago was way too tight because of a LONG delay waiting to unboard. Had to run, yes run through ORD to get to terminal 2 from 1 within minutes to catch my flight. It was too stressfu and expensive."
Cons: "Again flights never left on time."
Pros: "The leg space"
Cons: "The crew was wildly rude. Like u can tell it was an overnight flight by their attitudes."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Pros: "Good staff"
Cons: "Nonpersonal tv"
Pros: "Everything and everyone was great with United Airlines. The flights were on time.. thanks"
Pros: "It is really bad the seat to small for average person not leg room at all it is a flying school bus."
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "I arrived safely at my destination."
Cons: "I fully understand that weather and accompanying delays are unpredictable at best. But to be updated every 30 minutes over what turned into a 3 hour wait was frustrating. I appreciated the updates, but I could have done lots of fun things if I'd known the time would end up being 3 hours. Maybe you could work on the accuracy of your delays and how long it will really take. The flight attendants seemed as though they didn't even want to be there."
Cons: "Lines, delays, at least the agent I called while in line was helpful."
Pros: "The courtesy of the attendants was good"
Cons: "snacks could be doubled"
Pros: "The boarding procedure was okay but my flight was delayed"
Cons: "I usually fly southwest...the flight was hot and uncomfortable, the a/c was blowing hot air thru the whole flight was very disappointed"
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Cons: "Seating on the plane for about 2 1/2 hours"
Cons: "Departure time changed at least six times. Gate and plane were both unbearably cold - passengers were all complaining. Departure gate at EWR was gross, run-down, and did not have working outlets."
Pros: "Ice cream Sunday."
Cons: "45 minutes delay at Rome during departure. Dirty bathroom. Limited movies."
Pros: "The flight attendant worked very hard to keep everyone satisfied as she found seats together for a family of three small children and mother just as the passengers were settling in."
Cons: "The seating is very tight and uncomfortable in this plane."
Pros: "Everything went smoothly"
Cons: "A little cramped but to be expected on such a small plane"
Pros: "Gate Crew in YVR was very courteous"
Cons: "Deadheading pilots throwing large carry on in front rows but sitting in back rows. Really guys?"
Pros: "It was fast"
Cons: "The last seats were really uncomfortable"
Pros: "Patrick- flight attendant"
Pros: "Conplimentary drinks and flight time. Most everything was generally fantastic"
Cons: "Choice of snacks."
Cons: "We never flew to Chicago! At the airport we were told we were flying to Dulles and had a 4 hour layover! ! Our 7 hour flight turned into a 12 hour nightmare! We are not happy! ! No food, entertainment, smallest seats ever!"
Airlines flying from North Dakota to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Central America
Masks required on board, masks provided on flights from North Dakota to Central America
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Central America
Testing for antibodies, testing for symptoms for flights from North Dakota to Central America
Waiving of change fees. Search flexible flights from North Dakota to Central America