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Read more about Delta
Pros: Crew was great
Cons: Last second gate change was confusing and poorly communicated
Pros: Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack.
Pros: Social distance and crew was very nice.
Pros: great flight, good social distance and empty seats in between
Cons: really nothing, it was as good as possible in these times
Cons: Not a thing!
Pros: Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs.
Cons: While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️
Cons: Slight delay
Pros: It was super
Pros: Seats too small
Cons: Crappie entertainment. Never figured out how to login on phone,
Pros: Not enough toom between rows of seats.
Cons: After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!
Pros: the plane was pretty empty
Cons: The times available were terrible!
Pros: Good seating, great food, good service.
Cons: Took off late. Other than that very comfortable and great experience
Pros: luggage was there when I got off the plane.
Cons: There is no room. The snacks were fine, but the main meal was disgusting.
Cons: No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable
Pros: Boarding was quick and prices were fair
Cons: I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!
Cons: The Delta staff in the Augusta airport seemed to have a hard time with getting people boarded - the instructions for what zone was being boarded and who could take what baggage or who was going to need to gate check bags was... not good.
Pros: Short flight! Crew nice enough!
Cons: Boarding seemed slightly delayed
Pros: Lots of water
Cons: The landing was somewhat frightening.
Pros: Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!
Cons: Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)
Pros: The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious.
Cons: The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced.
Pros: The plane had a ton of room.
Cons: Then our connecting flight had extremely rude crew members who made us feel as though our experience was less important than the “sky members”. Super HOT on the plane as well.
Pros: Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain.
Cons: Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed.
Pros: Every thing good
Pros: The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330.
Cons: Nothing- plane was full and pretty quiet. Bathrooms were easily accessed
Pros: comfortable seats
Cons: delay delay delay
Pros: Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early
Cons: Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying
Cons: Gate attendant was extraordinarily rude
Pros: Your entertainment system is fabulous!
Cons: We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip.
Cons: I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?
Pros: They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!
Cons: The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)
Cons: Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!
Cons: Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late.
Pros: It wasn’t bad or good.
Pros: flight was on time, food was good
Cons: entertainment was not working, not enough legroom
Pros: One of The crew members a guy from Texas was nice
Cons: The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad
Pros: The Delta planes on both legs were comfortable and the crew very pleasant.
Cons: The check in lines were chaotic and I had already checked in online. I just needed to drop off my baggage, so to save time due to my early flight I paid more for the curbside check-in.
Pros: But the crew were awesome!
Cons: Flight delayed then gate was changed, while I was using lavatory and did not hear changes! Then boarding was confusing as the intercom wasn't working. Overall poor.
Pros: Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great.
Pros: The good the crew and the bed
Cons: The overheads were noisey and loud and made it difficult to sleep
Cons: Old aircraft
Pros: The flight attendants.
Cons: Wi go didn't work and wasn't free.
Pros: Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room.
Cons: Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip.
Pros: Customer service is great from when you book until your trip is complete.
Cons: With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals
Pros: There was nothing really special or to write home about on this particular Lufthansa flight: it got us there safely and ahead of schedule, albeit, uncomfortably (seats were extremely thin and uncomfortable) and the pitch/distance between seat rows was extremely short & cramped..
Cons: Seats could have been more comfortable; they were extremely thin and uncomfortable--and airline could give more legroom/pitch between seats.
Pros: I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad
Cons: Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next
Pros: nice crew
Cons: old planes with bad seats and no chargers or entertainment
Cons: Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!
Pros: nothing was good
Cons: Very rude and I think they are a group of racists.
Cons: The multiple gate changes & technical delay caused us to miss our connection to Boston
Cons: Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning.
Pros: Thanks for the good care.
Cons: Beta information for the flight
Pros: Seating was good
Cons: Got a seat in the middle - was pretty annoyed with this.
Pros: The crew was great and the snacks provided were delicious!
Cons: The plane felt slightly outdated and was pretty loud the first part of the flight
Pros: Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service.
Cons: Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst.
Pros: On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!
Pros: Food and service were phenomenal, and the seats were very comfortable.
Cons: Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once.
Pros: The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through.
Cons: The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through.
Pros: Friendly service, actual food in economy class, just a small delay, overall a very smooth trip.
Cons: As above, I couldn't check in online and thus couldn't choose my seat beforehand.
Cons: I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin.
Pros: Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us.
Cons: You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case.
Pros: Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy.
Cons: My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you
Cons: Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear.
Pros: Baggage checked through from delayed overseas flight did arrive with us.
Pros: Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!
Pros: Business class for great price but I’m tall and not much extra legroom
Pros: Boarding was automated gates was easy.
Pros: The crew was very welcoming
Cons: My overall experience was good
Pros: Everything except that cookie!
Cons: I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!
Pros: Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment.
Cons: My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets.
Pros: The overall flight
Cons: The meal on board
Pros: Ease of boardibg and getting through security
Pros: The check in staff and crew were very nice and helpful
Cons: The seat had plenty of room but not comfortable for a long flight Entertainment options were just okay
Pros: The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it.
Cons: The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure.
Pros: The food was terrific. The in flight entertainment system was one of the best I've experienced.
Cons: The online check-in using my wife's iPad's browser in a don't have a printer scenario (which is the case when you're not home), was difficult to navigate. My wife wound up with my boarding pass on her phone and not one for herself. We did get our boarding passes at the kiosk, but then mine had my TSA-precheck but my wife's didn't and she had to go through an extra layer of security (near the gate area) because of this at the Munich airport.
Pros: We had a problem in Germany. My daughter left her passport on the plane. Everyone was very helpful and found it. And got it back to us.
Pros: The plane is very nice. One of the best plane configurations. Crew is excellent.
Cons: Seats can be more comfortable
Cons: The flight boarded late, and very slowly, and took off late as a consequence. Thus, landing late. The inflight entertainment is only accessible with aps that you need to download before you get on the plane, when, of course, you don't know you need them. A remarkably illogical process.
Pros: New planes but staff not friendly
Cons: Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks.
Pros: Crew was very attentive and informative.
Cons: Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future.
Pros: bad service
Pros: Clean, polite, new, MUC is a sparkling modern airport. Crew looked snazzy and there were plenty of downstairs bathrooms. On flight movies are great as were audio books on board,
Pros: Timing, entertainment options.
Cons: Unability to check in with 2nd passport instead of visa. Also, No sits selection available if you have 2 passports to travel. Baggage was lost.
Pros: The crew was working hard, most were extremely nice and helpful. Their service was excellent. I enjoyed the food and drinks. The plane was clean and looked well-maintained. Most of the flight was smooth.
Cons: Flight from Munich to Charlotte: I do not fly that frequently (just only about 1 or 2 times per year - usually with Lufthansa) so I had no idea that as an Economy class passenger I cannot use the Business class bathroom. I admit my mistake for violating this etiquette. There was no line formed so I just used it, but as I was leaving the toilet a stewardess grabbed my arm and sternly made me aware of my trespassing. She was very professional and I believe it was not her intention; however, she made me feel very stupid for not realizing that the Business class toiled is for the Business class customers only. Don't get me wrong, if I paid premium for my fare I would probably expect less crowded toilets too. In my opinion, this unwritten rule should be made more explicit to the Economy class passengers, as nobody likes to feel embarrassed by mistakenly wandering into an exclusive club they don't belong to. I know there are separating curtains, but they were open. I saw a line forming in the Economy section so my next instinct was to go a different direction, which led me to the Business section. I really needed to use the bathroom, so I did not think of the proper etiquette at the moment.
Pros: On time departures/ arrivals.. great friendly and professional cabin crew
Pros: Confort and Service
Pros: Good pilot and staff and service
Cons: There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat.
Cons: The flight was canceled because of terrible engine maintenance problem. After leaving the aeroplane no information or structured assistance was given. If I did not have roaming and would have called to re route I would have been possibly stranded in Berlin TEGEL for more than a day.
Cons: I couldn't use the entertainment pack because I didn't have it downloaded on my iPad. I was told to download it when we boarded onto the plain. But at that point i couldn't access wifi. The 7-hours flight could have been more memorable if I could access the entertainment pack.
Pros: The plane size & comfort was excellent. The staff were very friendly
Pros: Information sharing by pilots and crew. Economy class leg room is good.
Cons: All good up to the level
Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.
Pros: Impressive service... amazing crew, very friendly and professional
Cons: When its rain we shouldn’t walk to the air plain
Pros: Boarding was quick and flight was calm
Cons: The coffe and breakfast.
Cons: Don’t be late
Pros: Friendly crew
Cons: Can’t think of anything
Cons: There was no wifi on flight
Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...
Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!
Pros: Like the overall KLM experience
Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.
Pros: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.
Pros: The crew!!
Pros: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.
Pros: Friendly and efficient crew. I travel KLM often and always enjoy the flights.
Cons: There were several flight delays and gates were changes a few times.
Pros: Efficient boarding system, clearly signposted. Professional staff
Cons: Still waiting to board after missing this connection had to be booked on another airline
Pros: Friendly crew.
Cons: So many people on a 747!!
Pros: The flight to Gdansk took off and arrived on-time and the staff were professional.
Cons: The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control.
Pros: I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!
Cons: I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint.
Pros: Wifi on Board
Cons: We did not get two of baggage at the destination.
Pros: Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight.
Cons: Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine).
Pros: Very friendly crew going out of way to assist in making trip comfortable
Cons: Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them
Pros: expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy
Cons: there was no lounge close to our departure gate
Cons: Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing.
Cons: Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average.
Cons: Amesterdam airport employee was really rude
Pros: Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight.
Pros: The supplied pack of toothpaste/toothbrush
Cons: Two hours delay in the start.
Pros: Wider seat than most business class
Cons: Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward
Pros: That we didn’t crash
Cons: Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website.
Cons: The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop.
Pros: Arriving more or less on time
Cons: Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role
Cons: Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit.
Pros: I was upgraded to Buisness so, no complaints
Cons: No Marlboro light cigarettes on the duty free shopping cart
Cons: One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment.
Pros: Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault).
Cons: No complaints at all.
Pros: Crew was friendly, and the food was better than the usual KLM fare.
Cons: The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room.
Pros: The cabin crew were fantastic and funny
Cons: Tiny seats
Pros: Night flight so no entertainment allowed sleeping
Cons: Kosher food could be improved
Pros: Loads of leg room
Cons: Loved everything
Pros: Wide selection of entertainment, food was good.
Cons: Boarding unorganized, but that may have been more of a passenger issue then KLM
Pros: Boarding was very efficient.
Cons: Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good.
Pros: Friendliest economy class service I've ever encountered.
Pros: Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!
Pros: Good food, good entertainment system, comfortable seating.
Cons: Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side.
Cons: Flight was delayed due to weather, understandable. We deplaned. This was the first short 1.5 hour leg of an international flight. It seemed clear that we would not make our connecting flights, which messes everything up with covid tests, quarantine, and all the many restrictions that airlines have insisted without thinking about the consequences. I tried to share my concern with the agent at American Airlines, knowing that it would probably be better to rebook and start all over for the following week or something. But his limited perspective, condescending attitude, and egotistical control behavior would not listen to me and was only concerned with getting me to the first stop 1.5 hours away. 7hrs later, stuck on that same plane which rerouted and refueled, I am now stuck in a city for 2 days since I had to rebook and start all over for missing my international connecting flight. Still have 20+ more hours of flying to go and nowhere closer to my destination. Hotel, rental, and new covid tests are all at my expense. Just wish American Airlines staff would listen and help, but if you don't shut up and comply to their every demand, they will ban you and ruin your life forever.
Pros: Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well
Cons: Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections
Pros: The seats were comfortable
Cons: Waiting to board took almost 2 hours ! We were delayed so many times and sat on the plane for an hour after boarding. I was supposed to land at 6:55 and didn’t land til 9:30 and I was late for work due to poor planning. The pilot even admitted in the announcement that there was a crew problem and maintence problem. I was not happy
Cons: I think boarding from rear would facilitate faster boarding And eliminate people blocking Aisle ( standing in aisle and digging In their carryons preventing people From finding their seats further down the aisle. Also people with a connecting flight Pressed for time on their next flight Departure...Should be allowed to deplane first..so they don't miss their next flight.
Pros: Nothing I was traveling with my to kids and I ask if they can please provide me the setting for us together and they told us they can’t do it. I end up doing it by my self this is not good and didn’t get the help I need
Cons: Overall I didn’t like this flight at all
Cons: Hot crowded late horrible
Pros: Wide choice of films on the flight, boarding was hassle free.
Cons: Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through.
Pros: The crew could care less about you..... You tell them your problem and they tell you to call American Airlines....
Cons: There attitudes.... you need to hire caring people....
Cons: This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!
Cons: on time, delayed flight missed connection
Pros: Service was wonderful and flight pretty much smooth for the 6;5 hour ride back to Seattle. I do enjoy taking American Airlines.
Cons: Had a 350 pound gentleman in the seat in front of me and had he had no idea of how stressed I was when he would try to adjust his to go back further.
Cons: Requested special meal online. When meal time came they said they never got the request. Wasnt able to eat. They should keep special meals on the plan in case this happens s
Pros: Wi-Fi was adequate
Cons: I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding.
Cons: No internet on plane
Pros: The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with.
Cons: No peanuts.
Pros: The availability of entertainment on board. The hot meal was good.
Cons: The seats were cramped for such a long flight.
Pros: This leg of our trip was much better than our flight out to Venice on British airways. Comfy seats, good entertainment and clean plane.
Pros: On time departure and early arrival
Cons: Food was dreadful and plane was very cold and that was in first class
Pros: Paying for food (sarcastically) — the staff on the flight need hospitality training
Pros: Friendly curbside skycap at check in
Cons: I didn't realize that I was sold a "basic" ticket. No early seat assignment, last boarding group, no access to overhead stowage (didn't need it) so all bags have to be checked for extra fees, bought preferred seating just to be sure my wife and I could sit together but did not get a receipt and had trouble explaining this at curbside check in. Overall unsatisfactory. Same seats but no amenities.
Pros: The food
Cons: There’s no WiFi
Pros: Not much, the flight attendants were fine
Cons: They boarded the plane for the ‘on-time departure’ scam, then proceeded to do maintenance for 30 minutes, then when you think your on your way we wait another 15 minutes for takeoff. We spent more time sitting still than we did in motion. Horrible.
Cons: Not BA's fault, but I didn't like the long flight. I liked the pillow and blanket provided.
Pros: Absolutely none of it
Cons: The entire experience was the worst flying experience of my life
Pros: Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off.
Cons: Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all.
Pros: Friendly flight attendants and nice to kids
Cons: Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare.
Pros: AA flight crew were wonderful. Very helpful and polite.
Cons: The overhead compartments filling up. Had to check in my bag. Just glad they offered complitary checkin bags.
Cons: Food was 100% inedible, I didn’t even bother with the breakfast because the main meal was really really disgusting No in seat entertainment The electrical outlet was not turned in for that section of aircraft
Cons: The breakfast, no hot meal just sugary food.
Cons: When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service.
Pros: Great crew
Cons: No room to sit comfortably on an 8 hr flight .
Cons: There were no available snacks and drinks between meals in a long international flight. In other airlines, they have continous supplies of snacks and drinks at the food area for passengers to enjoy at their leisure.
Cons: departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage
Pros: Comfortable seats. Recovered lost time en route.
Cons: Delayed due to maintenance issue. Little in flight purchase options for food.
Cons: I didn't get home til 1am bc of this flight delay. A lot of the passengers were on the final leg of overseas travel, so we had a really hard time with the delays. Boarding was inefficient. Cree counted us like 6 times. Why is that necessary? Plane was old and uncomfortable.
Cons: delayed on the plane
Pros: Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system.
Cons: On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines.
Cons: Plane was not board on time. Delayed taking off.
Pros: It got me home I was able to watch a movie They gave me the whole can of Coke Zero I got both the pretzels AND the cookies A321 aircraft, so power at every seat and good entertainment options
Cons: Ended up being in a row of three broad-shouldered men, so the "Preferred" seat I paid extra for was not very preferable I despise the practice of making some seats require additional $$$ - just so they can advertise lower fares. Flight was delayed, which is more common than I'd like They're stuffing planes fuller and fuller while offering fewer and fewer amenities at an ever-increasing price with multiple additional costs
Pros: Boarding was efficient, easy. Lots of movie choices. Quiet flight.
Cons: Flight attendant with an attitude. He announced the dinner choices but turned around the moment he began speaking. When I asked what he had said, he rolled his eyes. That's pretty disgusting and takes a lot away from the overall experience. Sorry, that I'm a burden when I paid a ton of money for this flight. And I had no extra or special requests. I'm an easy passenger. I didn't ring for service outside the scheduled ones once... E.V.E.R. Food was the same sweet sour chicken that I had on every one of my flights with American Airlines in the last few years. Come on. Mix it up a little. The flight is expensive enough. A tiny bit more pampering would just make the difference. And flight attendants with a pleasant and patient attitude would make things a lot easier.
Pros: I likes that I was able to pick my seat for the same price.
Pros: Crew pleasant. Food nice.
Pros: Snacks and Beverage
Pros: Staff was nice. Very full flight.
Cons: Annoying passengers that are sitting in the rear of the plane putting their luggage in the front bins forcing people in front to go beyond their seats for a bin further back. Screws up the flow of boarding and deboarding.
Cons: The crew really seemed like they didn't like their job, and didn't want to be there. I felt kind of bad for them, nobody should be stuck in a job they hate.
Pros: I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are
Cons: The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist
Cons: It was freezing.
Pros: Accuration and responsability
Cons: Long conection
Airlines flying from North Dakota to Middle East have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Middle East
Masks required on board, masks provided on flights from North Dakota to Middle East
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Middle East
Testing for antibodies, testing for symptoms for flights from North Dakota to Middle East
Waiving of change fees. Search flexible flights from North Dakota to Middle East