Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Spokane
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Scores according to KAYAK customer reviews
Pros: "Phone Plugs and efficiency"
Cons: "More drink options. It was a short flight, so we were limited, but we only had 2 options."
Pros: "Crew was attentive to a couple of issues with families (not my issues, but could have affected customers traveling alone adversely)."
Cons: "Plane was delayed in Seattle, but there was no notification from Alaska. I found out through Kayak and didn't have as short a connection as I thought I would."
Cons: "We got in later than estimated."
Pros: "Pilots did a great job flying the approach to minimums and landing on a slick runway without missing a beat!"
Cons: "The snack. A salty alternative to those so-so cookies would be great. Maybe a high quality dark chocolate dipped pretzel? Vegan, please! Thanks!"
Cons: "Plane was freezing!"
Pros: "Appreciated the complimentary beer/wine"
Cons: "Scrunched seats"
Pros: "New plane"
Pros: "Nice flight attendants...quick service for beverage."
Cons: "Plane was loud and small"
Pros: "Short and sweet."
Pros: "Organized and on time!"
Pros: "Friendly, punctual"
Cons: "Small seats"
Pros: "Everything, quiet"
Cons: "Baggage charge"
Cons: "Our luggage was lost upon our return trip. While helpful, they didn't automatically offer a customer service gesture discount without request. This was mentioned upon disembarking from the jet. However, the claim attendant did not mention it at customer service to my wife. I had to go and mention what was stated by the flight attendant. While waiting again in line, I observed that the customer service person did not mention it to the two families in front of me."
Cons: "3 times in the last 10 years i have had flights with this airline from portland twice an seattle once everytime they have some excuse about air crews an the flights leave 2 hours late after a long layover this has been a problem for a long time if i knew the right people like in the faa to call i would . honestly i seriously recommend to do not fly this air line to spokane unless you are desperate .once ok twice wait a second three times two different citys there is something here an it need fixed yesterday"
Pros: "On time. Friendly staff."
Pros: "Not much."
Cons: "Flight was oversold from the get go so there was a constant request for volunteers to take a later flight and voucher. At boarding time it was announced there was a mechanical delay for 30 min. Then another 30 min. Then another 30 min. Eventually it was announced that another plane with 20 fewer seats would be used and volunteers were requested again. After being awake over 24 hours a very miserable end to a trip."
Pros: "The staff was great."
Cons: "We went through very serious turbulence. The landing was very rough."
Cons: "Traveling alone with my 7 mo infant. Boarded the plane and got all settled for our quick flight, just to be told that we all had to deplane due to mechanical issues. So, had to pack up all our baby stuff, grab our gate checked car seat and stroller, go to another gate, and board again. After taxiing for about 40 min, we finally took off (when we should have been landing). Definitely prepped bottles and diaper bag for a one hour flight and had an antsy baby by the time we landed. Totally understand that mechanical issues come up and am glad we were safe, but would have been much appreciated if we didn't have to board, deplane, and then board again."
Pros: "freq of flights"
Pros: "Everyone was so friendly."
Pros: "Even though there was a delay because incoming plane was delayed, the staff kept us updated and boarded the passengers as soon as possible."
Pros: "very nice,"
Cons: "Cheez-its. What happened to better snacks than this?"
Pros: "Poor experience"
Cons: "Flight cancelled at the last minute."
Pros: "Complimentary wine Entertaining crew Quick & free gate check baggage clean & well air conditioned plane"
Cons: "Flying on an old tiny jet"
Pros: "The gate agents, flight attendants and flight crew were polite, professional and efficient."
Cons: "MY BAG IS GONE"
Pros: "Useing both doors for loading and unloading"
Cons: "Getting roasted by the sun because there were no window shades. I was covered in sweat and there wasn't a dry spot left on my shirt. Why aren't there any window shades?"
Pros: "They were very accommodating and friendly. It's so easy to use."
Cons: "I like the food and how they changed my seat when I told them I have back trouble. But next time I will get first class or business class if I can."
Pros: "Gate attended kept us posted on what was going on when our flight was delayed. So wasn't left wondering what was going on"
Pros: "It was fast."
Cons: "The crew was rude, it was so unpleasant"
Pros: "Everything was great"
Pros: "Landed safely."
Cons: "Extremely long wait before takeoff. If the plane hasn't been inspected and readied for take-off why board passengers and make them sit in the cramped uncomfortable seats?"
Cons: "30 min delay"
Pros: "booked flight accidentally at pm hours instead of am hours and alaska airlines fixed it friendly and for free and im happy of online service and availability"
Cons: "it was all good"
Pros: "An employee named Angel at Boise airport was exceptional. He was helpful and light hearted and had a good sense of humor."
Cons: "Don't like walking out and climbing into plane. Have to knee replacement and process was uncomfortable and hard. Bombardier planes are cold and extremely noisey"
Pros: "Small airplane"
Cons: "No food"
Pros: "Everything went perfectly. Great price."
Pros: "We needed to switch our two flights from different times and from having a layover to a direct flight and they were willing to do so without charging additional fees. Great customer service."
Pros: "Nice and short!"
Pros: "See above."
Cons: "See above."
Pros: "This was the last leg of a 34 hour journey home from Indonesia for two of my adult children and myself. From the luggage check in counter to the flight attendants, everyone was friendly and helpful. I was a very pleasant experience. Thank you!"
Pros: "Staff was friendly not to helpful"
Cons: "I wish staff would allow moms flying with small children to get their check at the gate items first before single traveling adults. So moms don't have small children wondering around the Tarmac while the mom trying to watch them and fight through a crowd to get car seats and bags."
Cons: "Fellow passenger that would not shut up"
Pros: "Very smooth process."
Pros: "Let me tell you , I could not say enough good about these two ladies on this flight. By the time I got to Spokane they had restored my faith that , there are people who work on the airlines that are kind not grumpy! And know how to make you feel welcome. I am an auctioneer and travel doing sales , and when you only cater to your (FIRST CLASS) people as on the first leg of this flight it is pretty sad!"
Pros: "I was trapped by security and almost missed my flight, however they were very accommodating and let me on. Super Thankful!!!"
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Pros: "Crew was friendly and very clear about masks."
Pros: "Great crew."
Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"
Cons: "delays, delays yuck"
Pros: "Crew was great as usual these days with delta. Boarding was easy and efficient. Madrid staff booked us on a later flight in Atlanta as a precaution and it turned out we needed it. Really helpful!"
Cons: "Plane had crumbs on the seat and floor when we got on."
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Enjoy flying with Delta, crew was great."
Cons: "disappointed they didn't have a few more snacks available."
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "Early departure"
Cons: "Absolutely nothing"
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Pros: "There was an agent named Christopher working at the Delta terminal in San Diego, and he was tremendous to work with."
Pros: "Not very crowded"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "Comfortable, not-overstuffed plane, friendly crew, excellent service, lots of good food & snacks. Travel as it used to be."
Cons: "Noise in cabin unable to sleep"
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was anything I didn’t like about the flight, everything was great!"
Pros: "Same exact comments as first flight"
Cons: "Not a complaint"
Pros: "Nice flight attendants on this flight."
Pros: "Got to fly on the a brand new 737-900 and had plenty of room to fit my laptop so I could work. Friendly crew, didn't feel like a farm animal being herded on to a transport to be taken to slaughter like I do on other airlines."
Cons: "In flight WiFi was inoperable for most of the flight making it hard to work."
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "Due to strong tailwinds, the flight arrived nearly an hour earlier."
Pros: "Flight on time"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Above feedback is for the MSP to GEG flight"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Cons: "waiting on the tarmac for 40 minutes"
Pros: "The food was excellent, as well as the flight attendants."
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Cons: "I'm a frequent flier and was treated poorly, seated in the last seat and last row despite paying more than $1,000 on ticket. Awful."
Pros: "On time great baggage retrieval"
Pros: "On Time"
Pros: "On time"
Pros: "New equipment"
Cons: "Late departure"
Cons: "Never again!"
Pros: "Very late flight. Left on time, arrived 25 minutes early! Cabin crew were friendly and cared for everybody's comfort. They distributed a lot of extra munchies. They had real almonds instead of the usual 1/3 ounce peanuts, isn't that wonderful? Lights went off early and stayed that way so that the passengers could easily sleep through the flight. Uneventful flight, and therefore enjoyable."
Cons: "I had chosen 10C in the Comfort+ section of this MD90 plane. I did get my knee bumped more than once. I still like the seat because I can stretch my legs, but people should be aware of the bumping issue; it can be rather painful, and you do not get an apology."
Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We were delayed on our first leg of the flight so go into SL late but was relieved to see that our second leg was also running about 30 minutes late. Made for a very late night getting home and needing to be to work the next morning."
Pros: "Got delayed due to the computer shutdown"
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Cons: "BYOjet cancelled my flight"
Cons: "no legroom in a first class and expensive seat No entertainment"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Cons: "The flight was delayed multiple times without any explanations, and we barely made our connection in Atlanta. Also, Delta used a commuter plane that really is more suited to shorter flights. It's okay, but that's about the best that can be said for it."
Pros: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Cons: "Sears not assigned until boarding."
Pros: "Seriously, all was great. Usually is. Love Delta"
Pros: "I loved the award winning video that introduced the flight safety instructions."
Cons: "Nothing, it was great"
Pros: "The friendliness and helpfulness of flight attendants was outstanding"
Cons: "Pagar una maleta demasiado"
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Pros: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Cons: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Cons: "No había espacio para equipaje arriba."
Pros: "The crew was really nice and I like the cookies"
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "Red-booked from cancelled flight. On this leg they neglected to give me a boarding pass on app and gate agent was irtitated that I didnt have one. On flight; fidgety person in front of mr was in annoyingly squeaky chair. I was told I could not switch seats because of weight balance (I'm 135 lbs)."
Cons: "no individual tv’s. The best was the food, noquis were excellent"
Pros: "Seating was comfy with techy was to entertain yourself."
Cons: "Boarding was delayed due to the plane not being ready. Baggage handling absolutely destroyed my wife’s new luggage. Her suitcase came with a cover to help keep it clean. The cover was ripped in several locations and the whole side of her suitcase was blown out. We will have to purchase new luggage."
Pros: "Good crew"
Cons: "Delays and made to check bag"
Cons: "This plane needs to be retired! It was the most uncomfortable seat I’ve ever had! Also the plane was extremely warm. Like a sweat box or a sauna. Miserable flight. Glad it wasn’t long!"
Cons: "The flight arrived early but sat on the runway for almost a half hour before we were able to exit the plane, causing quite a number of passengers, myself included to miss connecting flights! Not okay."
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Pros: "Ease of travel. Seamless boarding process."
Pros: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front Good service."
Cons: "Long flight from CLT to LAX was warm. Not sufficient cooling and airflow."
Pros: "From madrid foto Charlotte everything was excellentm"
Cons: "From Charlotte to miami they made me wait more than an hour for my luggage because they sent mine on another flight"
Cons: "Still waiting to get to the terminal."
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "Absolutely none of it"
Cons: "The entire experience was the worst flying experience of my life"
Pros: "All else is fine."
Pros: "Very punctual; courteous crew. Ver smooth ride"
Cons: "Nothing. It was excellent."
Cons: "My flight was delayed 4 times from Columbus to Chicago due to an ATC issue in Chicago. On the 4th delay announcement I had to rebook my international flight for the following day because my connection was leaving Chicago while I was still in Columbus. I had to rebook and get a hotel for the night on my own expense since American Airlines won't pay if it is weather related even though the weather was not the issue, rather air traffic control. The plane we got the next day was a smaller uncomfortable plane with zero entertainment and a crew that projected they would rather be anywhere else. I don't blame them, my experiences with American Airlines had been progressively getting worse."
Pros: "Crew was nice"
Cons: "AC was not working. Bathrooms were inoperative for the second time. They also didn't work when flew out of EWN to start our trip. American Eagle aircraft must have some major maintenance issues!"
Pros: "Nothing good to say at all about American Airlines. #IHATEAMERICANAIRLINES"
Cons: "We boarde on time, however there was no air conditioning or lighting on. After fully boarding we were told the pilots were going to be an hour delayed coming in! Oh yeah, and the fancy new seats don't have power outlets. #IHateAmericanAirlines"
Cons: "Flight late, typical for American. Usual American Airlines rude staff."
Cons: "they broke my luggage"
Pros: "Our 'lullaby flight' was not completely full, so that made things nice, but what really made our day after being tired from traveling and finally getting on this flight was the steward. I don't know his name, but he's most likely one of American Airline's most senior stewards. His grey hair did not stop him from being one of the most positive and funny people to lighten up a flight. Thank you!"
Pros: "10 hour flight with entertainment system in main cabin that had no sound. Made the flight feel a lot longer."
Pros: "Crew was professional. Boarding was effcient"
Cons: "As for confort, let's say that we know now how sardines feel in their tiny can."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Cons: "They were out of snacks. A little thing but got under my skin as unprofessional."
Pros: "Seats were pretty good. Food was fine. Drinks were sufficient. Flight was on time, boarding was efficient enough, luggage was fine."
Cons: "Among four us us in one block of center seats, each way one entertainment system was inop. Same was true on a similar A330 flight we took three years ago. Big deal on a long flight. Cabin crew disappears into their curtained enclave as soon as they can. No coach seats are comfortable overnight, and these definitely were not."
Pros: "Very friendly staff"
Pros: "Polite crew"
Cons: "Flight delayed 15 min"
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "See my previous comment"
Cons: "No food. No entertainment"
Pros: "Updated A319 on the route."
Pros: "Comfortable seating considering economy. Food decent."
Cons: "2 hour delay due to no captain available. Told us about it when we were supposed to be boarding."
Pros: "That it reassured me that American is one of the worst airlines"
Cons: "Flight was cancelled due to the fact that it was an old plane that had problems with the engine. All the passengers were on the plane while they were trying to fix the problem. Then all 250+ passengers had to go to the worst ticket agents ever to try to get new flights. Terrible. Awful. The worst."
Pros: "Seat comfort"
Cons: "Rude attendants prior to and during boarding"
Cons: "Practically no food was served."
Cons: "Super small and crowded flight, no safe distance whatsoever. A particular older flight attendant was cranky."
Cons: "Way too crowded on the plane"
Pros: "Crew members were okay"
Cons: "The flight was almost 4 hour long, and we didn't get no food to eat, we would have to buy the food, I think that was bad"
Pros: "Small aircraft, not crowded. The single window seat on the left side of the plane allowed me to stretch my legs."
Pros: "Not too late. Older 767-400 planes are not comfortable but are reliable."
Cons: "Amsterdam airport Schiphol is among the very worst in Europe. I will never fly thru Amsterdam again. Truly miserable experience despite being a Business class traveler. The United crew was mediocre at best. Food was not good. Disappointing."
Cons: "4 different flight delays in chicago"
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Pros: "Able to use my frequent flier miles."
Cons: "Boarding, comfort, de-planing."
Pros: "Leg room was good in economy plus but no entertainment. Flight ran on time though."
Cons: "WiFi was broken and only refreshments offered! No meals for purchase only snack boxes that were horrible."
Pros: "Arrived alive"
Cons: "Horrible seating, small, cramped, ergonomically impossible"
Pros: "The WiFi didn’t work although it would charge you’re credit card."
Pros: "made it home safe"
Cons: "Boarding protocol. we were traveling together and were placed on opposite ends of the aircraft. very cramped seats. would prefer not to fly them again."
Pros: "Nice smooth flight."
Cons: "Hard, uncomfortable seats."
Pros: "No problems and the crew was friendly and helpful."
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "Flight attendants were exceptionally great! Gave out free drinks and snacks for no reason."
Cons: "Attendant was not friendly"
Cons: "I was very cold!"
Pros: "The window seat"
Pros: "The 1st class seats are very comfortable. The food and beverage service was also very good."
Cons: "Carry on luggage space is still pretty limited."
Pros: "The crew was very helpful and friendly!"
Cons: "Entertainment was on personal device. Additional software was needed to watch movie."
Cons: "Yiu have ti pay for mivie or tv"
Cons: "Our flight was an hour and a half late. The seats are very new on this configuration is perfect. The entertainment system is old and you pay for everything."
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "Flight attendants were nice"
Cons: "Rough flight, seats aren't real comfy"
Pros: "Overall this was an pretty average flight. The planes were on time and the service was good"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Pros: "Safe and sound! Good crew too. Both plusses"
Pros: "Very nice crew who were attentive and friendly."
Cons: "Waiting 5 hours for this flight, after a very long overseas flight just about did me in. Wish they had more than one or two flights a day from Denver to Spokane."
Pros: "Smooth boarding"
Cons: "No entertainment of any sort available unless paying."
Pros: "Our departure was delayed by a pump problem of some kind. Then the pilot aborted a takeoff because of another error. Needless to say, we were a bit nervous."
Pros: "The flight was quick and painless"
Cons: "Yeah, it was a bit frustrating trying to rush and hustle from gate to gate with how many times they changed the location!!"
Pros: "Everything went like clockwork."
Pros: "Everything else was good"
Cons: "The people behind the desk to give you your boarding pass took forever to show..there was no information as to why."
Pros: "Delays seem to be frequent with united and the staff is always in a bad mood. Will not fly again with them, I flew one leg on a different airline so I wouldn't miss my international connection as they wanted to delay 6 hours!!!"
Cons: "Didn't happen"
Pros: "It was Great Thank you"
Pros: "There was nothing good to like about this leg of my trip."
Cons: "I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight."
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Pros: "Very good experience"
Pros: "Pretty typical domestic flight. The crew on this flight definitely seemed tired and "over it". The one attendant stood blankly, staring off to the back of the plane robotically going through the safety. Far cry from the staff on my previous 10+ hour flight from Munich."
Cons: "No free entertainment whatsoever, and even though the screen reads that flights under 2 hours are $5.99, and our flight was a few minutes under 2 hours, the price was still the regular $7.99. Not worth it."
Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."
Pros: "We were upgraded to seats with more room. After a 8+ hour flight before this one, it was welcome. We had to deal with the hurricane. After delays, the pilot filed a different flight plan. The gate people kept us updated and you had the feeling they were trying to get us to our destination. We left a couple hours late and had a very skillful landing into some pretty stiff winds but landed safely."
Cons: "The flight was late. Emergency isle decent space"
Pros: "Our plane was delayed, nothing could be done about that and the food at the airport was great. So our extremely quick transfer became something that let us down and have a meal. Food was okay on the flight. And the Crew was very polite. All of our bags made it, hooray! New technology at the international terminal in SFO needs better, multi-language assistance signs."
Cons: "This may have been the oldest 747 in United's inventory. There were still cigarette ash trays in the bathroom and the bathroom was not user-friendly at all. My seat was busted and would not do anything but be fully reclined with a broken headrest too. Padding/ergonomics in the seat was terrible. Entertainment was old school, only main cabin TV's, no personal selection."
Cons: "Didn't seat us together, although I selected seats at purchase."
Pros: "The experience overall was good. Loved having the plug outlet."
Cons: "Wish I could have had the entertainment on the app."
Cons: "That my filght wouldnt have been 2hrs late"
Cons: "No masks requirement and beverage/snack cart"
Pros: "the flight was smooth over all"
Cons: "had cabin service"
Pros: "The price and availability of the flight was good."
Cons: "The planes are cramped the seats are stiff and a bit uncomfortable, but that’s not why you fly."
Pros: "Price. Flight was on time for boarding and arrived ahead of time to the destination."
Cons: "More cushion in the seats."
Pros: "One enthusiastic elderly flight attendant was inspiring to see"
Cons: "After flight was delayed, I've never had a worse experience with an airline. My final flight leg could have waited 10 minutes and gotten me back on time. Instead there was an atrocious line at customer service, where they finally denied me a hotel room, cot, blanket, pillow...after absurdly allowing a man to cut over ten of us in line simply because he requested a translator. Multiple employees lied/gave misinformation, adding heavily to the feeling that Frontier cares little about customer service. Terrible experience!!"
Cons: "The airline was fine. They weren’t responsible for the weather. Very turbulent flight. They did however showed appropriate concern for crew and kept passengers informed."
Pros: "The crew was awesome dealing with the 2 1/2 hours of delays and gate change ."
Cons: "Frontier has problems with all of their flights I think , not just the one I was on . I fly them only when I have too , meaning no one else fly's that route or is just way too expensive . Sometimes they tell you they are delayed , other times you find out at the gate , then sit and wait ."
Pros: "Boarding was just fine"
Cons: "The seats are so uncomfortable! My neck and back are sore!"
Cons: "WiFi would be nice."
Cons: "We waited in line at the check in counter for an hour and a half. There were only two people working and probably 300 people in line. Then going through TSS....took about 30 min....we had to RUN just to catch our flight. Even though we were there almost 2 1/2 hours early. Made for a very stressful start"
Pros: "Direct flight"
Cons: "Not really a negative thing to say"
Pros: "Got me where I needed to go."
Cons: "I didn't realize Frontier has taken up the Spirit model. No wifi, no screen, seats do not recline, which is probably good since you only have a few inches of leg room. I didn't even have enough room to open my laptop. Last time I will be using Frontier, I suspect my baggage had more room in cargo."
Pros: "The food is awful"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "Every thing was ok"
Pros: "Friendly crew and desk agents"
Cons: "Fees and fees and charges and charges. No bargain in the end"
Pros: "We arrived in Cincinnati"
Cons: "The plane was charged to a smaller aircraft. Then we were delayed. There were a lot of seating mix ups. The baggage took FOREVER to make it to the carrousel after we were already getting in so late and we’re exhausted."
Pros: "Got to Denver on time!"
Cons: "I feel the security people went a bit overboard. I was comparing to other cities and with the scanner and shoes and taking iPads out and no food in bags.... it was overwhelming?!?"
Cons: "While I was on my way to the airport, I received an email (3 hours before the aircraft was scheduled to take off) stating that the flight had been cancelled. I tried talking to a Frontier representative but every time I called their customer service number it was all automated. I was unable to speak with someone regarding the situation. I ended up having to spend $600 to book another flight with American Airlines due to my need to be in El Paso, Texas today. I still have not been able to speak with anyone at this point."
Cons: "Our flight was delayed by 2 1/2 hours and then we boarded & had to wait another hour. It messed up our plans & took 4 hours away from our quick trip to visit family. We got a $25 voucher but I really doubt we will ever use them."
Cons: "Our names were incorrect through Frontiers website but correct on my email - tried to fix it & add baggage - they tried to charge me $750 - we couldn’t buy baggage online because of a glitch - get to the airport & get charged $90 for two bags despite trying to do it online - the kiosk to check-in was broken - when we landed 15 minutes early in Phoenix we taxi’d for AN HOUR at midnight until 0045 - get to the baggage claim & a bag is stuck - took 35 minutes to have anyone come and fix the problem - found out they do not have a baggage desk during this whole situation which is absolutely RIDICULOUS. We finally left the airport at 1:45am when we were supposed to be out by 0030. We have three aiport attendants tell us never to fly Frontier because they are awful - those people work for the airport ....so confirmation for me to never fly this airline ever ever ever again. Horrible experience."
Pros: "Once on board, the crew were great! I was able to get on an earlier (also delayed) flight and still reach my destination on time! When my baggage was delayed, they refunded my bag fee and seat fee, and gave me a $100 voucher, which I probably won't use, but it was a nice gesture."
Cons: "Paying for a seat selection. Cascading delays because of equipment. Unclear communication about which flight was boarding when (since delayed flights were both leaving from same gate). When I changed to an earlier (also delayed) flight, my checked bag did not get changed, so still arrived late. Even with so many frustrated and delayed passengers, there were empty seats on my flight! This just seems inefficient and that Frontier should be doing more to try to get people where they want to go."
Pros: "I tried to contacts you because I was unable make the flight my brother who I was going to visit ha death in his family"
Cons: "I would like a credit for a later date please contact me"
Cons: "Customer service $45 carry on"
Cons: "Airplane was too tight with seating. I had 2 very large people next to me who spilled into my seat. Very uncomfortable situation"
Cons: "The seats were paper thin. Luckily I didn't pay for mine but I feel bad for the people who actually paid to sit in the seat of their choice it's definitely not worth it."
Cons: "The seats were uncomfortable and the cabin pressure/air quality felt off"
Cons: "WTF-need to warn customers about carry on baggage charge, plastic seats that do not recline and exorbitant food and beverage charges. Comment at gate by Frontier on $90 carry-on charge was "that's how we charge so little for tickets." Maybe so, but WTF? (Why the face?")"
Pros: "The crew was fantastic!"
Pros: "Read blog posts ... I say, "Ditto that." I had to rebook through Delta at significant cost or else miss more work which I can't afford to do. This was a return flight from Denver to Portland. My daughter and I were returning from a memorial service for a family member."
Pros: "They cancelled the flight 4 hours beforehand and never told anybody.i only found out when I got to the airport!!! I then had to drive to Orlando,get hotel and wait for the next flight this evening at 5:30pm. I will never fly this airline again!!!!!!!!"
Cons: "The flight was 7.5 hours delayed with little information on why. I was not aware that I would have to pay to select my seat as well as paying for carry on. These last minute fees were high and completed defeated the purpose of flying on a cheap airline. The crew was fine. This was the worst airline I have ever flown, never again."
Cons: "change departure time 3 hours"
Pros: "i slept the whole time."
Pros: "The flight attendants were very kind and chipper you could tell they enjoyed their job"
Cons: "Frontier is a budget airline, so expect to be nickel and dimed at every step of your trip. I have a small carry on which I assumed would be free. Nope! $45 extra each way so I payed $90 extra to carry a backpack with rollers on a plane. Basically anything larger than a laptop case is considered baggage. Drinks $2.99 and up peanuts 2.99 and up. Seats cramped like sardines No Charge... in a 3 person row they fit an elederly woman with a large service dog (labrador or something) a 6-3 250lb linebacker and myself. Really any supposed savings is completely erased."
Cons: "seats suck late late and late"
Pros: "Convenient checkin and boarding"
Cons: "Uncomfortable seating"
Pros: "Very professional"
Pros: "I liked that the plane didn't crash"
Cons: "The seats were uncomfortable and super cramped. The food options weren't super great. Nothing for vegetarians or vegans. High prices as well. Not a fan of frontier at all."
Pros: "One of the stewards cracked a joke about my fiance's Green Bay Packers shirt, but was kind of awkward about it."
Cons: "Frontier is the new bottom-of-the-barrel in air travel. Bag fees for carry-ons? Who does that anymore? Especially when they all go on the same plane anyway. Seats are plastic buckets with no recline (which to be honest is great from the tall guy sitting behind you) covered in a very thin layer of pad and leather. No headrests, which means if you're taller than 6 foot, good luck being comfortable. Tray "tables" are a joke, it can barely accommodate a glass of water. Oh, and water? That's the only thing free with Frontier. Glass of OJ, Sprite, maybe Bloody Mary mix? Nah, you can pay for that. Brought headphones to plug in and watch a movie? Too bad, there's only the gray plastic in front of you. Basically, don't fly Frontier if you can afford not to."
Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."
Pros: "It's cheap"
Cons: "delayed 2 hours Pay extra just to sit down all they want is money. Just raise your flight prices"
Pros: "Price was the only positive."
Cons: "The extra fees that were not made known to me prior to booking the flight."
Pros: "Crew and pilot were friendly and helpful."
Cons: "I was on a small plane initially, seats were a step up from folding chairs. When I made my connecting Th seats were equally uncomfortable. I am an average fit person. This was a terribly uncomfortable flight as a result."
Pros: "Non-stop flight."
Cons: "Rudimentary seats, with little padding and NO adjustments. Not very comfortable."
Cons: "My bags as well as my associates bags ( 13 people total) were not sent to our destination. Therefore we were at our work convention without our suits, and no running material for our company wide 5k . It was raining so I had soaking wet clothing and no change of clothes. All in all not very pleased with my experience."
Pros: "The staff onboard were friendly and the flight was fast and we arrived early."
Cons: "You have to pay for all snacks, no tv, electronic boarding passes don't work with TSA causing me to have to stand in line even though I was already checked in, the counter was understaffed and I don't think I like having to purchase the seat separate from the airline ticket."
Airlines flying from North Dakota to Spokane have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North Dakota to Spokane
Masks required on board, masks provided on flights from North Dakota to Spokane
Social distancing seating
Middle seats unavailable to book on flights from North Dakota to Spokane
Testing for antibodies, testing for symptoms for flights from North Dakota to Spokane
Waiving of change fees. Search flexible flights from North Dakota to Spokane