$239 Find Cheap Flights from Northern Ireland to Massachusetts

They are disorganized….show your flight info half an hour before take off, so you are running all over the place. Customer personnel are not helpful, and act like you are bothering them when you asked for assistance - very rude!!! My very first and last time flying with British airways… good thing we have other options.

Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.

The first class seats were unusable, mine at the end of the flight, my husband's in the middle of the flight, and the one next to me was unusable either, they had to move the person to another seat.

Last minute gate change. Didn’t put our TSA global on our trip even though we asked multiple times to confirm. Did not help with food when could not eat what was served.

The cabin was bit colder than I like but the crew members looked after us very well. They did even offer hot water bottle and hot chocolate. I cannot rate the crew enough excellent is not good enough. They really were wonderful.

Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!

This flight from London to Chicago was actually on an AA airline. I did book through BA but the flight was AA. Great flight, hectic in Chicago, I wouldn't choose to fly through Chicago again, but that's not the airlines fault. The flight itself was great.

Push back is not working when I complaint a male staff he told me that most of the seats are like that so we can’t do anything

Seats were way too small. I got claustrophobic waiting for trash from meal to be taken away. I couldn't move to even close my tray until trash was taken.

Boarding was fairly chaotic. One of your employees clipped my ankle as he was passing with an empty wheelchair and not only did not apologize but stated something to the effect of “oh forGod’s sake.” There was plenty of room for him to pass. otherwise, everything was excellent.