Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "I was pleased there was entertainment for a short flight."
Cons: "My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday."
Cons: "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."
Pros: "I received the survey for this flight before we even boarded lol. People’s online boarding passes had expired. Noted that it was “due to weather” weather is totally clear, haven’t seen a flake of snow, it’s just cold."
Pros: "Gate agents were timely."
Cons: "There was not a wheelchair at the arrival as previously agreed with American. No food on board - just drinks. Boarding took forever."
Pros: "On flight crew was pleasant and helpful."
Pros: "Ease of entry."
Cons: "Personal space is very, very limited and food is terrible for an international flight."
Pros: "The flight boarded a little late but arrived on time. Crew was pleasant and efficient. Many good movies to watch on the individual screens."
Cons: "The usual crowding in coach class."
Cons: "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "Things were all right on schedule and the plane was very updated and clean. I was thrilled with the movie selections and the food was better than average plane food."
Cons: "Bathrooms were in rough shape, would have liked to see those serviced in-flight so those of us using the space to do night-time routines like brushing our teeth and washing faces didn't have to deal with someone else's mess."
Pros: "Great service"
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Pros: "Nice crew Spacious plane"
Pros: "The food and movies"
Cons: "The lack of communication while waiting to board about why plane was delayed even though it was already there. Service was ok, nothing stood out nor was extremely bad."
Pros: "The empty sit next to me"
Cons: "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
Pros: "Direct flight Chicago to Paris."
Cons: "Uncomfortable seating. Almost 2 hrs delay leaving Chicago forced us to miss train connection in Paris. Bad layover times to get back to the States, almost 9 hrs was the only choice available."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "On time"
Cons: "Cold cabin"
Pros: "Boarding was more efficient than I expected. And the leg room was very good, but the seats were narrow. Narrow seats made it a bit uncomfortable for a long 13 hour flight. Crew was efficient and very friendly."
Cons: "The sandwiches were too cold - actually had ice cycles. Narrow seatingwas constricting and entertainment wasn't varied enough."
Cons: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
Pros: "Short flight"
Cons: "Really unconfortable seats."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Pros: "First class flight attendant was awesome!!"
Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."
Pros: "We got to watch movies for free, and we got to eat twice as well."
Cons: "First, the original 90 minute layover became 8 hours with the old buy this scheduled ticket and 3 weeks later we will switch it to 7 hours. After a 8 hour red-eye, it was brutal. BA was an hour late taking off from London to Warsaw. The onboard experience was charge for everything. No sodas, water, nuts, etc. Oh and boarding, cmon. The gold, silver and special people go first. I think that was 5 people. The other 150 plus, you are on your own, go. You have your typical isle 5 person holding up the entire loading procedure, trying to get their oversized bag in the overhead, versus loading from the back. Wow."
Pros: "New Airbus Dreamliner is a nice plane."
Cons: "Not much"
Cons: "There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine."
Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."
Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "Ok flight"
Cons: "Not iberia"
Pros: "The American Air crew was great very attentive and they pass out free drinks"
Cons: "The 787 is tight and when the fight is 7 plus hours it tends to ware on you"
Pros: "All the movies"
Pros: "Very nice plane with a good entertainment system."
Cons: "The flight attendants seemed almost angry. Banging trays,. bumping carts into nearly every row and even skipping some rows on drink service."
Cons: "The flight left almost 6 hours late, and the delay was not directly due to weather. Another flight from and to the same airports left as scheduled 3 hours before this one finally left."
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Pros: "Crew professional and pleasant"
Cons: "Food not applicable"
Pros: "The in-flight entertainment, the refreshments, the staff."
Cons: "Flight was a little late. Flight also had many different boarding classes that were seated earlier than us - what seemed like an abnormal amount of loyalty/upgrade classes."
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "On time"
Pros: "Arranging wheelchair for my husband in Boston. Changing from row 23 to row 7 for easier access. Pleasant personnel."
Cons: "Uncomfortable seats, esp. the backs. The delays, which got us in over an hour late."
Pros: "Rough landing"
Pros: "Monica the attendant at the gate was SUPER cheerful! She had a smile on her face and was funny too! She did a great job,"
Cons: "Flight attendant crushed my backpack"
Cons: "Bigger seats"
Pros: "That we eventually got there"
Cons: "Flying a different airline. The crew is always great, but I’ve never been on a United flight that left on time. And their economy deals are terrible"
Pros: "On time"
Cons: "Was delayed for an hour"
Pros: "We landed safely"
Cons: "United continues to blame “ATC” for ridiculous operational delays that other airlines flying the same routes don’t seem to have"
Pros: "Friendly and helpful crew, seats were newer and a bit more comfortable than my other United flight."
Cons: "Everything else, delays on top of understandable weather delays, slow boarding, poor snack and drink options,"
Cons: "UA lost 4/4 ski bags through our connecting flight in chicago - which resulted in us having to stay at baggage claim until 1:30am EST. We needed our ski's to ski the day we landed - and had major headaches due to this issue."
Cons: "No food or snack on first flight in the morning"
Pros: "Excellent crew and snacks, we were on time, actually arrived early in Boston."
Cons: "The strong exhaust fumes while in the gate was really uncomfortable. It finally cleared once under way but 10 minutes of breathing it was not pleasant."
Pros: "Crew was excellent"
Pros: "Boarding went well and all agents and crew encountered were very nice"
Cons: "in flight entertainment through personal devices didn't work very well. Needed to use United wi-fi, and watch on United app. Great idea, but wi-fi kept cutting out."
Cons: "18 mini pretzels. really?"
Cons: "A 3-hour weather delay was discouraging because it happened incrementally over 7 or 8 different announcements--each time getting later. One or two would have been reasonable. The seats are tiny and there isn't really enough leg room even for me at just 5'5" tall."
Pros: "Flight was short."
Cons: "I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating."
Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"
Pros: "Bumpy but spectacular ride through a thunderstorm on descent."
Cons: "Flight assistants were not particularly helpful with our baby. Same complaint about baggage, but on this longer flight, why make us pay extra for food and entertainment too?!"
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "Flight attendant was nice"
Cons: "Three hrs late. Direct tv for 1st class was non existent. Gave us a bag of chips as a "premier snack""
Pros: "The flight was as comfortable as can be. I really appreciated the great cup of coffee brewed. This was the 2nd and final segment of an overnight itinerary. What else can be said?"
Pros: "United doesn't care about you or any of their customers. Charged me extra fees for luggage then lost my stuff and tell me to write your home office. No thanks but I will let people know how little you care and how poorly you treat your customers. Sorry I flew United!"
Pros: "Good staff."
Cons: "Couldn't change flight and it was delayed."
Pros: "I was upgraded to an economy plus seat, which was very comfortable. I often fly late at night and find it difficult to sleep on the plane, but in my upgraded seat I was asleep within minutes of take off!"
Cons: "I had some difficulty when checking my bag and did not find the additional services agent particularly helpful. All ended well, however. I also would have preferred a headrest screen rather than personal device entertainment, but did appreciate the option to watch a movie."
Pros: "I didnit like The flight to be 3 hr late. The last hr waiting on The plane to depart No wątek or snack"
Pros: "Very rough conditions into BOS, pittsfield did great job."
Pros: "I was wirried about making the connection. Enddd up with an hour which was ample."
Pros: "I didn't board this flight- the luggage took 40 min to come out and then I needed to go through customs and security."
Cons: "Poorly planned connection- not enough time to make connecting flight. Very poor customer service at travel assistance desk as well."
Pros: "Loved the announcement guy, professional w/ a sense of humor he was funny"
Cons: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."
Pros: "the pilot gave regular updates due to the delay. he was audible just as frustrated as passengers. but it was out of his control and his updates were appreciated. they let us off the plan instead of forcing to stay on for over 2 hours. offered free in flight entertainment for the inconvenience of the delay. it was a nice gesture."
Cons: "the choice of snacks. the delay the flight was over booked."
Cons: "Seats. Not comfortable at all for long flights."
Pros: "Comfortable seats, decent drink options"
Cons: "Boarded late. There were no seats at the gate so everyone had to just stand around waiting to board. No announcement or apology. Took 25 minutes after we landed for the first bag to come down the chute at baggage claim. My first class dining options were chips, pretzels, or a banana. Short flight but still."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight."
Pros: "the flight time was great. pilots were informative."
Cons: "service not so great. in flight staff was a bit rude. seats were very small and uncomfortable for such a new plane."
Cons: "Massive delays Zero leg room Waited forever to board then waited for four passengers for an hour. Hated the overall trip and flying with United."
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Cons: "My seat was so tight. No leg room."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Cons: "Seats were uncomfortable, no TVS & food was horrible"
Pros: "Delayed a lot"
Pros: "On-time flights"
Pros: "I didn't like anything about it, they will overturn a half hours late, with the excuse "waiting for aircraft"... My first flight was delayed for over four hours, I had to sleep in the airport, terrible company to do business with… Will tell everyone not to use United ever again"
Cons: "Flight worth almost 3 hours late, there was really no reason to be late, they texted at 5:00 in the morning saying the flight was already two hours late on the flight wasn't supposed to be until 5:40 PM. Bad planning, seems very disregarding to people's travel plan, and careless about the whole situation. I would expect at least some courtesy food or the offering of airlines miles points for the late flight. Selfish!"
Pros: "The little waffle cookies you gave away were terrific. I really liked the boarding process with the different lines for each zone."
Cons: "I was not able to view any of the in flight movies because of an error."
Pros: "Same as above, same plane even. Crew were friendly and helpful."
Cons: "Plane was extremely cramped."
Pros: "Everything went smoothly and even got there 30 minutes ahead of schedule! Boston airport was excellent with bags already on the carrousel before we got to the baggage area!"
Pros: "The flight attendant could not have been better. For the first time in my life, I had to ask for a seatbelt extender (and sit sideways-ish in the seat), and she very discretely got me one. The previous flight that day, I fit in the seat just fine (as usual) and had some extra length on my normal belt. This seat was definitely the smallest I'd ever been in, but I was thankful to that woman for being SUPER understanding and doing other things throughout the flight that made me more comfortable."
Cons: "Just that the seats seemed to have shrunk during my layover. Otherwise, this airline was fantastic!"
Pros: "Hair plane was very clean"
Cons: "More options for Food (snaks and drinks)"
Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."
Cons: "Flight delayed 2 hours! Seats don’t recline in coach!!"
Pros: "She was nice about it."
Cons: "Flight attendant asked me to store my full size pillow behind my back upon takeoff and landing. I’m a big guy, so I was to left to sit very awkwardly during these moments to hide my pillow vs just holding it. I’m all for safety but this didn’t not seem to add up to me."
Cons: "My first time with Frontier was very impressed the people were great and the was huge. I am 6'3" I could stand up. Loved the trip. You are #1."
Cons: "Small table trays & uncomfortable seats. You get what you pay for."
Pros: "Luckily made it home!"
Cons: "2 flights were cancelled & The customer service was horriible and My wife and I didn't receive the 200$ voucher for next flight we were promised, just all around pissed"
Pros: "The app worked great. The crew was good and even the cheapest seats were pretty comfortable."
Cons: "Not getting a complimentary snack or beverage."
Pros: "For a budget airline, the seats were more spacious and much cleaner than the budget competition. On board plane crew was fantastic."
Cons: "Plane was delayed and little to no information was given at the gate that there was a delay, nor an expected time of departure. Only info was in the form of an email, which was sent after the plane left. Ridiculous!"
Pros: "Comfort.. I purchased coach. Not first class. Food.. Did tried the food at all Entertainment.. My Ipad"
Cons: "I did not disliked nothing at all"
Cons: "First I bought a ticket from Spirit Airlines SFO to MCO for 309$, then I saw charges from frontier Airline, frontier airlines bought a ticket for me too for 287$, when I was just watching checking the price. Then I compared the tickets, both the time, but from Frontier Airlines was cheaper then I stayed with frontier and cancel the other reservation from Spirit Airlines the next day I see frontier airlines also cancelled that reservation and I had to rebook another ticket for 496$, the price went up, then I had to pay 187$ extra, IT WAS A FRAUD JOB FROM FRONTIER AIRLINES, I can prove everything above with the receipts and the dates on it, the worse experience I had"
Pros: "Flight was on time. All but one crew member were pleasant and professional. Low cost initial fare, but..."
Cons: "Relatively short flight made absence of beverage and food/snack sufferable (without paying high end bar prices for for snack or drink). Paid for reasonable leg room, carry-ons and a checked bag. So, after all those fees, flight cost was average."
Pros: "Crew was pleasant enough."
Cons: "Both of my flights were delayed. We had to get off the plane on both ends before we were allowed to reboard. I missed a long awaited dinner reservation with my husband at one end and was several hours late arriving at my final destination. Mechanical issues on both planes doesn't inspire a lot of confidence. My family and I will not fly Frontier again."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "The crew was very friendly."
Cons: "Check in at MCO was very long."
Cons: "The staff was atrocious, the time management was the worst I have ever had expierenced while flying. The staff on the plane was moseying along. I understand they have to be there but after a 7 hour delay we would've liked to see some ambition in getting us home. I could not have been more dissapointed. I should've paid the few extra bucks for a better company."
Pros: "Crew and staff very nice."
Cons: "Took sooooo long to get our bags after the flight! Over 30 mins."
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Pros: "Uncomfortable. I couldn't even cross my legs. Otherwise a good flight except for 45 minutes to get my luggage"
Cons: "Everything is an upcharge - carryon, a seat that reclines, etc."
Pros: "flights there and back left on time. significantly more leg room than on the United flight I took to mexico city recently. seats don't lean back but I don't care about that, and it means that the person in front of me won't be leaning their seat back into me. You have to be very careful that you understand all the rules about baggage and seating (don't pay extra-they'll just assign you one, and you probably won't sit with your traveling companion). Great as long as you can fit everything you need into a bag that fits under the seat in front of you. got TSA pre-check both ways, too. yippee."
Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."
Pros: "I loved how welcoming crew members were and how attentive they were. I also liked that when checking in the bag crew was very nice and tried to help and resolve any issues there were. They were professional and helpful. The trip was smooth and according to time."
Cons: "There was really nothing to complain about. Seat were a little uncomfortable, but when speaking to regular flyers they mentioned how flying is not very comfortable in any airline."
Cons: "The seats are very uncomfortable. To many little charges; i.e. Snack drinks, baggage going and coming, seat selection. I would consider taking another airline and paying a higher price. Faulty/broken arm rest. Flight attendants slightly rude/short with passengers. Initially, the flight was cheaper but ended up being the same cost as every other airline once all the additional charges were added. What I thought was a positive for this airline quickly became a negative outcome."
Pros: "The flight was on time and we arrived earlier than anticipated."
Cons: "Seats don't recline on frontier plane."
Pros: "Never flew with any other airlines aside from United until I flew for the first time with Frontier. I have to say, I had a pretty good experience. I didn't expect the best accomidations compared with a major airline. But for a budget airline, I'm actually surprised and happy that there was a straight flight from MCO to STL. I couldn't find other airlines with a straight flight. I also loved how helpful the ticketing personel and boarding employee helped me out and answered some of my concerns. They were super polite and quick to help. They also had a very relaxed/laid back attitude I liked."
Cons: "I understand it's a budget airlines, but I didn't like the fact that you aren't allowed a carry-on item unless you purchase one. Most other airlines would allow one free carry-on and one free personal item. Due to this, I didn't get to pack as much as I needed for my trip. And also, it was not informed that guest had to pay for a carry-on. I was lucky enough to call the hq a day before my flight. It just so happened to be one of my concerning questions. The flight attendants were overall okay, but there were some instances that I felt they were incompetent but also not as thorough. I had trash to throw away and they passed me 3 times before I was able to throw it away. Plus I turned on my assistance light so they would come pick it up, but it took them a good 15/20 minutes to finally check in me and by that time my trash was already picked up. The seats and trays aren't as comfortable as I hoped. And I get it's a budget airlines, but that's also the reason why my flight was less comfortable or entertaining."
Pros: "The flight crew was friendly."
Cons: "No snacks. Having to pay for a beverage. And there were no in-flight entertainment options and no magazines in the seat back pocket."
Pros: "convenient flight times; on time statuses. although it may be somewhat unrelated, I loved booking my first time thru Kayak as another option/adjunct else I probably would not have flown Frontier!"
Cons: "I know it's won't be viewed seriously but I hear a lot of people gripe about it -- no free snacks and beverage."
Pros: "Starts off seeming cheep..."
Cons: "Then you pay for "every" thing. Seats do not recline on a 5+ hour flight, what is that?"
Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."
Pros: "I specifically loved all of the crew members on my flights to Orlando and back home. They gave me a few good laughs with their jokes and funny expressions. Another great factor of using Frontier is that they keep you up to schedule with your flight by sending you emails from the morning of until your flight departs to insure you don't miss a gate change or flight delays."
Cons: "The only downfall of using this airline is that the customer is not informed before hand that you have to pay an additional, but small, cost to choose your seat. The customer is also charged for a carry on unlike some other airlines who allow 1 free carry on."
Cons: "5 hr delay with no explanation."
Cons: "Worst seats I've ever been on."
Pros: "Boarded on Time Flight smooth and early. Only disruptions were at the airport its self."
Cons: "Bait & Switch or Bait & Pile Two plane tickets priced at 156.00 ended up costing 364.00 because I wanted to sit with my wife and we each wanted to bring one carry-on bag! Refused to pay an ADDITIONAL 45.00 each to sit in comfortable seats!"
Pros: "Great price from Orlando"
Cons: "Seats were very uncomfortable and did not recline. Only a 1:45 long flight. Anything longer would have been torture."
Pros: "Obviously the price is what makes me keep buying Frontier tickets. The crew is okay, I always notice there are a ton of extra staff on board sitting in jump seats."
Cons: "The price of a carry-on is ridiculous, and the seats are crammed together with no chance of reclining. Tall person behind you? Prepared to have his knees in your back for 4 hours."
Pros: "i was charged 40$ for a small carry on baggage."
Pros: "Cheap tickets"
Cons: "No food or entertainment"
Pros: "Very good!!"
Pros: "The brand new A321 was very comfortable and roomy and the crew was excellent."
Cons: "Monster brat screamed the whole way. Parents shrugged because "it would be wrong to discipline the little darling". Most of the passenger wanted to throw the brat and breeders overboard!"
Pros: "I read other's reviews about being charged for a carry on; my experience was that I was only charged for checking a bag. It did add an extra $80 to my total expenses but considering how cheap my round trip flight was, it was by no means a problem. The crew on both flights was extremely nice. On both flights we arrived at our destination a little early. I got water at one point and was definitely not charged for it. Overall, it was a great experience and I will definitely be using Frontier Airlines again."
Pros: "Polite and Pleasant staff. Clean airplane. Inexpensive ticket. Direct flight. Couldn't ask for anything else. Thanks Frontier!"
Cons: "No leg room."
Cons: "I lost my flight because I try to check in 40 minutes before my flight. I understand the policy and it was my fault for not being super early, but when I asked the lady front the counter regarding my options she said: " If I were you I would check other airlines because we have limited flights", I had to ask her to show me the list of the flights to make a decision what the closest city to my original destination, but I had to asked her to show me the screen because she did not offer me any viable solution."
Pros: "Flight was on time, crew were professional and kind and overall I was happy and would recommend this airline to all my family and friends."
Cons: "I would suggest to establish a good food vendor at the departure are wit good selection and better prices."
Pros: "The crew was very warm and friendly. They truly made it an enjoyable experience."
Cons: "I was a little dismayed to see that I would be charged for a carry-on bag. To carry on one bag round trip would cost me $80, when I only paid $60 for the entire flight."
Cons: "The flight was full, no social distancing, packed like sardines, kids screaming, worst flight attendants ever in my over 50 years of flying."
Pros: "I like better if the food is free"
Cons: "On the website it said I had almost no more seats and I was forced to pay 17 dollars and the plane had empty seats to Boston, that is, I didn't need to spend and this will be my last trip with Spirit"
Pros: "The crew had a lot to deal with. No one was happy about the delays."
Cons: "Be on time. Get better equipment"
Cons: "I booked one of the big seats in front. It was great."
Cons: "Horrible delays and lack of communication to passengers about the reason for the delay. Upon arrival, further 20-25 minute delay. No compensation of any kind for the frustrations."
Pros: "No tuve ningún atraso"
Cons: "Todo a tiempo excelente servicio y y me encantaría seguir disfrutando de sus servicios y nuevas ofertas que me puedan enviar"
Pros: "The crew was friendly"
Cons: "They had a delay and a child keep banging the back of my seat"
Pros: "Plane was fairly new"
Cons: "Dirty finger prints on window"
Pros: "Timing was great"
Cons: "Trays on the last two rows not enough space to eat"
Pros: "Really smooth flight, great landing especially traveling with an infant."
Cons: "Gate crew couldn't update gate board with flight delay details, then before even boarded our delayed flight the next flight booked at that gate was listed causing confusion. Gate check tag for stroller was attached and claim check received. Stroller was loaded at MCO. Upon arrival in BOS none of the 4 gate checked strollers were located and brought to the waiting parents. We were then told by ground crew there were no gate checked items ragged and the strollers were put on baggage carousel. 20 mins after all bags were claimed there were still no strollers. Crew at baggage claim was notified and without letting us know what she was doing she walked away from the 4 sets of parents. She returned saying she didn't see them out back. We were asked to fill out lost luggage forms. As we began filling the forms the strollers came down the baggage claim without explanation of why no one could find them. Each one had the neon green gate check tag visible. This delay of almost 40 minutes caused me to miss my scheduled bus with a cranky infant."
Pros: "Flight attendants were nice, plane was clean"
Cons: "Two hour delay, paying for luggage, paying for food and drinks. I thought I was getting a good deal but with all the add on's I probably didn't."
Pros: "Departure and arrival on time."
Cons: "The price on the carry on and suitcase are to expensive. In other Airline is free the carry-on and suitcase is $25."
Pros: "Time of departure and that it was non-stop"
Cons: "Pretty expensive ticket Expensive for luggage Seats do not recline"
Pros: "Really nothing other than getting us in on time"
Cons: "The flight attendents from the desk to plane were very unfriendly"
Pros: "Smooth flight"
Cons: "The most uncomfortable least accommodating mode of transportation I have ever been on."
Cons: "The gate agents were rude! Not helpful at all when I asked a question!"
Pros: "On time"
Cons: "Unfriendly service & staff, uncomfortable seating and questionable cleanliness."
Cons: "My flight got cancellled and I was promised a refund but never received it."
Pros: "Plenty of counter assistants to help passengers with bag check - so this process went more smoothly/faster than was anticipating. Plane was pretty new and clean. Boarding orderly - helped by Checking/Carry-on policies around 1 bag, and flight was relatively empty."
Cons: "Appreciate Spirit has to make its $ somewhere and no issue with them charging for snacks, soft drinks and alcoholic beverages but they even charge for tea/coffee and water. No entertainment on this flight. Having TV or something may have helped to keep 3 very noisy/fidgety younger boys traveling with their mother a bit quieter. Mother could also have been more prepared and brought things for them too."
Cons: "Well my pockets deffinetly didn't like the airline. You have to pay for everything. They should really learn from jet blue. Spirit, ask your selves how can I be better. As a customer there is nothing that stands out to me. I have to pay for my seat, luggage,carry on,snacks.What as a customer am I gaining from this airline. Nothing. Too many delayed."
Pros: "How fast the flight was"
Cons: "No drinks atleast serve water"
Cons: "Bad customer services, just poor and would never take it again"
Pros: "Crew was very nice."
Cons: "Ridiculous charges for everything you get on other carriers for free: printing boarding pass, choosing a seat,water, carry on bag allowance. Additionally seats are extremely small(and I am not a big person), no inflight entertainment available at all, no option for an electronic boarding pass and additionally the flight was delayed. With what I paid for the flight itself, the charge for 1 carry-on bag and the fee for selecting a seat at the time of booking, my total cost was more than what I would have paid on Delta or American. Will not be a repeat customer of Spirit."
Cons: "They were the worst airline I've ever traveled on"
Cons: "Extra fees for everything"
Pros: "No frills will use again"
Pros: "We actually ran on time for once."
Cons: "First time buying a snack on the plane and my Chex mix was completely moldy inside."
Pros: "The plane was older the seats didn't recline. The ride was pleasant.The staff was nice. ."
Cons: "The price of the the bags is to expensive.. It negates the awesome deal. When you add the bag or bags it is the same price point or deal as other airlines price wise. And plNe are newer, seats recline."
Cons: "I was very surprised to learn that I would be charged $45 dollars for my carry on, both ways! This hidden cost would have impacted my decision when choosing a flight. In addition, I didn't purchase a seat another $25. I found it interesting that I was unable to print a boarding pass. I called customer service and was told that they can't print a boarding pass for me, but would report the issue to IT. I can't help but wonder if they were holding back my pass, hoping someone would purchase a ticket. There was no entertainment. Passengers in my area were over served, and were loud and using profane language to the point that departing passenger, several rows ahead, made a point to turn around and see who was responsible for the commotion. I will never fly Spirit again."
Pros: "The price was great - did'treally care too much about the extra costs...just avoided them. Just make sire your personal item will fit under the seat, and you won't need to pay for carryon. My trip was very short, so I did't need to check baggage. Brought my own snacks...buy a bottle of water before boarding!"
Pros: "Seems like rasonable"
Cons: "Website is not user friendly and cancellation, baggage cost are not shown show in final stage Of"
Pros: "Price of ticket"
Cons: "Cost of luggage"
Cons: "My flight got delayed 3 times and they kept changing the time at the very last minute. Plane was full of kids and babies crying, yelling and kicking my seat. It was a night mare."
Pros: "Crew was efficient and welcoming."
Cons: "Having to pay for my carry on and seat last minute was frustrating. I will most likely not fly Spirit again for that reason. It really didn't cave me anymore than other airlines in the end."
Pros: "The plane was really clean and the attendants both on the ground and in the air were both efficient and courteous. I had read a bad report and was worried but m happy to say my flight and check in went wonderful as well as the baggage handling....good job spirit!!"
Cons: "nothing at all"
Pros: "The crew, the person boarding the plane. Black long hair which awesome."
Cons: "Seats are dreadfully uncomfortable. Too close together."
Pros: "Great price, great staff"
Cons: "Great price, great staff!"
Cons: "How skimpy can an airline really get?"
Pros: "The service was excellent."
Cons: "Honestly, everything was good."
Cons: "Flight cancelled due to weather. Supposed to leave on Saturday, told it would be Monday or Tuesday before we could get out of Boston. Airline has no reciprocal agreement to put us on other flights. Agent gave us wrong info, told us to take refund, and come back if we couldn't get on another airline. We took his advice, came back, and the flight cost was over $1,000 each. We will never book on Spirit again."
Pros: "I liked that the staff was friendly and that the plane left and landed on time."
Cons: "Didn't like waiting at the gate for an hour after my plane landed. I didn't like paying $55 for my carry on either."
Pros: "Crew was great in the plane. We sat in the plane at the gate waiting to leave for 45 minutes. That was very fustrating."
Pros: "Easy boarding, easy check in, prompt flight and great service ! We left on time and landed on time and the crew had a lovely sense of humor !"
Pros: "What I liked about the flight was that it was on time and staff was friendly. Staff looked and acted as if they truely enjoyed what they do...and that set the mood for the fight. Happy crew, happier passengers."
Cons: "What I didn't like about my flight was more corporate decisions...the extra charges, for soda, a bag of chips....really?? How much will a can of soda, three dinky cups with ice rationed between three passengers put Spirit back?? Lastly, but also as important...the hostile warning that if you didn't pay for a carry-on you will be overcharged. "You will have to pay $100.00 at the desk!!""
Pros: "There was absolutely nothing to like about my experience with Spirit airlines. They are out to take your money, the staff is very unprofessional at check in, poorly spoken, unsophisticated. The fact that they charge you $55 for a checked bag and $52 for a carry on is absurd. Everything from start to finish is a scam. I felt like I was on a very old plane, no reclining, space was minimal, no media outlets for music or any kind of movies."
Cons: "Great until we landed and the jetway worker wouldn't deliver our stroller until everyone was off the plane and without some unneeded attitude."
Cons: "Online check in didn't work. Had to pay full bag amount when o was looking to pay online rate. Did not wind up being cheaper than a nicer airline"
Cons: "No one told me about having to pay extra f or seats carry ons etc.No free drinks or snacks during flight.No help in putting bags in overt head bins. no reclining seats on the plane..."
Pros: "Boarding process was just like any other airlines."
Cons: "Hidden costs for everything, employees seemed confused, complete chaos and unorganized checking in/bag drop process. Would rather pay more upfront with another airlines than fly Spirit again."
Airlines flying to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights