Priority boarding for club world passengers was not available because staff were checking in people in turn from the queue so if you were a ClubWorld passenger and at the back of the queue like me you just had to wait your turn Once I was at the desk I was told priority boarding was possible but there were no signs or specific area where you could go to take advantage of that the only option would have been to push the way to the front of the queue in front of all of the economy passengers it would've been very difficult to say can you get out of the way please I'm a ClubWorld passenger I'm trying to get to the priority boarding desk !!
The flight left 2 hours late.
On my flight from Cape Town to London I was not notified that the flight had changed and missed the flight. British Airways would not help with a different flight and basically said I need to buy another ticket and fight for a refund. I need to speak with someone to get this resolved and reimbursed for the additional ticket I had to buy along with extra COVID tests I had to take, not to mention additional hotel stay and missed income from work. Please contact me as soon as possible.
Pros: "Comfortable seats, new plane and friendly crew."
Cons: "Food needs to improve. Pasta versus pasta is not a choice."
Pros: "It flew"
Cons: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Pros: "Quick flight and boarding"
Cons: "I badly needed more leg room."
Cons: "I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually."
Cons: "Being on time for a change"
Pros: "Fare good"
Cons: "Old plane, everything terrible because of seat size and spacing"
Pros: "Despite having a delay in Denver, we were able to arrive on time. The crew was very friendly in greeting us as we boarded the plane"
Cons: "The boarding process was hampered by too many people putting too much carry on luggage in the overhead bins. Many put things in the overhead bins that could have been put under the seat. It didn’t seem like the crew was paying too much attention to this. In general the crew was pleasant, but there didn’t appear to be much sincerity in the pleasantries."
Pros: "Left and arrived on time. Bag travelled free."
Cons: "No legroom for tall people. Stuffy cabin."
Pros: "Everything was great. 777 has room and its comfy. This flight crew were outstanding!"
Pros: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Cons: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."
Pros: "Crew did a great job!!"
Cons: "Due to the age of the plane there was no outlet to plug in your phone."
Pros: "Flight arrived 30 minutes early."
Pros: "Quick boarding, better than expected catering and a quietly efficient team in club."
Cons: "Zero to complain about."
Pros: "Entertainment on board"
Cons: "Late. No other flights to Milan for 12 plus hours. Rerouted to a different airport. Rental car at Mxp so have to taxi back and forth. Missed tours etc. no apparent reason for being late. Weather was fine."
Pros: "Friendly staff"
Cons: "Smaller plane required seat belt extender for heavier person."
Pros: "Somehow we board first than everyone else. It left and arrived on time. Friendly service."
Pros: "Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options"
Cons: "Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all."
Pros: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Pros: "The staff were wonderful within my two boys aged 6 and 7. There was really good room and the entertainment of Paddington 2 and then comedy shows was a great balance. Really enjoyed it."
Cons: "Only down side was the food, had to pay, quite expensive and didn’t really get ‘a meal’ as such."
Pros: "Great service as always"
Cons: "Got sick with the food I had on flight from Del to London and was puking through my next flight from Lon to Van"
Pros: "Flight was on time. This allowed us to make our connection."
Cons: "Tickets & bags checking clerk was rude; not very helpful."
Pros: "Flights were on time"
Pros: "The kindness of the service people."
Pros: "Crew helpful"
Cons: "Security v rude - never like that efoe"
Pros: "We could tell upon boarding that the crew was focused on making our fight of 10 hours as pleasant as they could. They got along well together, which aided in providing excellent coordinated care to the passengers. Not an hour passed without being offered food, drinks, snacks, drinks, and more food. Even a time delay at take off due of a passenger leaving passport in the terminal was made up mid flight, for an ontime arrival in SFO. Would definitely look to British Airways for my next European trip."
Pros: "Lovely crew"
Cons: "We never have enough seating space"
Pros: "Flight arrived early at destination. Movie and TV options were. good. Crew was fine."
Cons: "Ran out of dinner options early. Screen for entertainment was small. Boarding area in London is away from bathrooms and shops so once you are screened in, you're trapped until boarding."
Pros: "Staff tried to make up for the crappy plane with food and drinks"
Cons: "Entertainment started 90 minutes after take off do to not fuctioning.. No USB ports to charge phones so I couldn't use my own phone for entertainment. When the entertainment did come on it was horrible. Old screens and ear phone ports didn't really work right. Plane was out dated and old I probably won't fly British air again."
Cons: "1 hour delay on return journey on a packed flight, but at least that delay was in the airport and not sitting on a plane"
Pros: "Fold-down head rests"
Cons: "No tuck box"
Cons: "This was a 3.5 hour flight and the only food offered was an egg and onion sandwich. Pathetic."
Pros: "Crew was friendly"
Cons: "Seats not comfortable"
Pros: "Great service & crew. Food good for aircraft food"
Cons: "Half hour delay but no big deal actually. Could have done with more leg room, but again flight was e cellent price"
Pros: "Everyone was very friendly and helpful. My only complaint is the turbulence, but there's nothing hat can be done about that."
Pros: "British Airways lounges at Newark and London were good places to relax and have decent food and drinks selections."
Cons: "British Airways in-air entertainment and food options in aconomy leave much to be desired."
Pros: "Nothing - I arrived eventually."
Cons: "Undue stress, over booked flight, lost luggage. Zero customer service. Will never fly BA again."
Cons: "Boarding security very bad"
Cons: "We arrived over an hour early to bag check for our flight, stood around for 30 minutes while the staff chatted, and then when they finally started checking bags, we were told our flight was already closed. When we said we'd been waiting they called us liars and forced us out of the line. We had to stay in Paris 2 more days."
Cons: "I asked for coffee. Paid 4 pounds for it, it was AWFUL. not brewed, no taste, bitter, no cream available to add to it. If you charge such prizes, you better offer decent coffee. I can get late or capuchino at Starbucks for less and far better quality."
Pros: "Left late but arrived on time"
Cons: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."
Pros: "Up and down in all the right places and we were on time."
Cons: "Food was unimpressive to say the least. And the entertainment system was awful, the movie would frequently stop and was pixilated. Weird for a new 777."
Pros: "Friendly and caring crew."
Cons: "Food not so good....but it is more due to my taste for food."
Cons: "I know that I shouldn't be shocked by the continued degradation of the airlines, but there should be a line. To me, a simple glass of water should not be too much to ask."
Pros: "The crew were quite friendly and very helpful"
Cons: "Flight was late leaving and check-in could have been more organized"