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Easy checki in and boarding. VERY clean seats and excellent service.

Took off and landed at the correct airports so they did pretty good.

The crew was wonderful! They were friendly and funny. The plane was clean.

Flight attendant in front portion of flight was surly. Aisle way too narrow, seats a bit narrow as well. If a large person had been seated next to me they would have been touching me and that’s not acceptable.

If you paid through Kayak, you will end up in the middle seat with no option to switch to a window or isle seat for less than $125 more each way. You will also have to pay a lot of money for your luggage.

I don't understand why passengers are frequently told that they must check their carry-on luggage due to the full flight and we board and find there are multiple empty overhead cabins with space for our carry-on. Crew should be more accurate in their assessment of the space (they have radios and I assumed they were in communication with a crew member on the plan who could tell them that the spaces were full or that there were remaining spaces). We were told in no uncertain terms that any remaining passengers yet to board had to check their carry on because no space remained on the plane, but there were multiple spaces available (including some that were completely empty) when we boarded. As someone who travels with things I must have with me, I do not appreciate this misinformation which causes me delay because I have to wait at baggage claim to get my small carry-on.

The seats were comfortable, the overhead bins were ample, the staff was helpful, attentive, and friendly. I enjoyed free texting. However, I much prefer Southwest no reserved seats (take any unoccupied seat) and their policy of two checked bags free, and ability to freely change flights. The Alaska airplane was nicer and newer than the Southwest one. Overall, my Alaska Airlines flying experience was a very positive one.

I am extremely dissapointed with Alaska Airlines. I had two minors traveling along, I used the unaccompanied minor program to escort my kids and bring them to mom on the other side of the flight. Unfortunately they just left them at the gate on the other side and did not bring them to mom. The person working for the airline flat out just told the kids they were not going to bring them to mom and just left them sitting there at the gate!!! These are two kids traveling alone. This is horrible and security should have been called

Flight was excellent , crew were very helpful and kind. No entertainment was needed as it was an overnight flight. Keep up the great work. Thank you 😊

For a red-eye flight, it was overall okay. My biggest complaint is that my seat recline was broken and I paid more for a premium seat. That was disappointing.

My seat was changed at the last minute and I was moved to the last row, right next to the bathroom despite selecting my seat well in advance. I was also made to check my carry on due to space but when I got on the plane there was significant empty overhead space. Picking up my carry on from the luggage carousel added time to my trip which had already been extended due to delay.

There was plenty of overhead room but half of the passengers were told they had to check their carryon bags. My partner and I checked in as early as possible and our seats were split across the aisle.

Flew first class so everything was great. But maybe because the flights were red eye, no meals were served, just chips. I flew Alaska Air 1st class at 9PM (2 hour flight) and they served beef short rib sliders!

There was a loud squeaky sound the whole time we were flying.

I didn’t not like that I could not select my seat and ended up with the worse seat.

The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!

Plane was late because of a mechanical malfunction and the food listed as available was not. Flight attendants seem over worked and under paid. They just done seem happy. And that can be seen in their faces.

Waited 3 hours on a plane to de-ice due to manpower issues. Waited another hour and a half once we landed because of a gate issue. Missed my connections. Created. A total of 13 hours of delay.

Great, on time departure, friendly and accommodating crew, great leg room, Smith flight

Plane was turned around due to fog half way into the flight, Delta did not properly direct passengers to stay on same flight and instead failed to properly rebook on Alaska

They should have offered the headsets for sale so we could watch the entertainment. Our earbuds did not work. I thought they just did not have them. But then I called Hawaiian after and found out they were available for purchase

Loved free internet connectivity for email, text and web browsing. Entertainment setup was not intuitive and I didn’t bother trying to figure it out. Left on time and arrived on time. Plane was fine.extra legroom seat was a plus but seat cushiness was lacking

Transferring from International to Domestic/Mainland was a PITA; Hawaiian could not handle the rebooking of bags quickly after customs, etc. Eventually took it over to Terminal One where they were able to do it quickly. The "snack" or whatever on the flight was - Pepperoni Bagel - and for anyone who doesn't eat Pepperoni, tough luck. I guess they consider it too difficult to have Plain Bagel for anyone else. We don't count; they don't want our business. Then I got to SJC and found they had smashed one corner of my (brand new) suitcase such that it wouldn't roll because that corner collapses inward. They explain to me was SOL, as "they can do anything to the outside and they're not responsible". So if you fly Hawaiian Air, expect to have to replace luggage routinely. They don't want my business, they won't get my business.

Lack of Food choices - no kosher. halal or vegan. Also Hawaiin airlines switched me and my travel Companion to seats far away from one another. Additinally, I had to Pay extra $150 for “preffered seats” with the same legroom as basic economy! I will never want to fly HAWAIIAN again

Flight itself was fine and crew were delightful. I gave overall mediocre rating because the plane had mechanical issues and we sat on the tarmac for 2.5 hrs while the engines cut in and out so no AC. Once we got going flight was good.

My flight was delayed by 5 hours, 7:35pm departure turned to 1:30am without any explanation. I’ll need a refund for this.

I had awful experience due to the delay and the company's inability to handle the issue.

Flight crew was great! It’s very special having native Hawaiians as flight attendants. I only fly Hawaiian Airlines when going to the Aloha states. Flight crew with other airlines don’t come close to your employees. Having a breakfast sandwich included on the flight was a treat and delicious. I pack a carry on only because of the extra baggage fee. I wish I didn’t have to haul even that around. I’d check baggage ( eliminate carry on completely)if it was lowered from $30 to $20. $10 is $10, and the extra fee (all airlines have) defeats the joy of finding a good round trip rate, Keep up the good work in knowing the personal qualities and people skills you want for personel you hire.

Great flight experience going from Honolulu to Kauai. Nice short flight, so some things don't really qualify for an excellent rating, food & entertainment, since there wasn't any. Check in was nice and easy, crew was great, I'm 6'7" so the seats could have had a bit more room for my knees. But I survived.

There weren’t a lot of choices of movies to watch for the “in flight entertainment”. It was kind of a hassle to switch between Wi-Fi hubs to check the flight tracker, and then back to the other for wi-fi access

I never got an email for checking in for my flight back to Los Angeles so I got to airport extra early to sort it. they changed the gate, and so I had to run to the other end of the airport. Their app is wonky. They are not on WhatsApp and I didn’t have cell service to call for help. I think they need to up their game with communicating.

The app doesn’t work. I am having a lot of trouble checking in for flight tomorrow. Very disconcerting. Then they es t to charge extra for checking in at the airport;(

When booking I was not made aware that my flight would be standby. I was told when checking my bags that I purchased standby tickets. Luckily there was enough room but an unpleasant experience to say the least.

The reason we chose Volaris to fly from LAX to Mazatlan, Mexico was because of the DATES and TIMES for the NON-STOP flights. When those flights got Totally Changed that was UNACCEPTABLE ! ! ! Also, when my husband Died unexpectedly, the Only statement that Customer Service kept repeating was "they would only offer Credit on a future flight". REALLY?! Volaris was only going to offer CREDIT on another flight to a DEAD PERSON ! ! !

Service of the person who gave us the boarding pass

For the price, you pretty much can't beat this airlines. As far as comfort, you could do a lot better, but it'll cost you. Over all cheapest way to get from point A to point B.

To many extra fees, poor customer service and very uncomfortable flight. No leg room and seat wont recline.

I am disabled and was unable to get any assistance from Volaris. I had to wait in line at front desk for 45 minutes, I am by myself, and unable to stand. When I got to front desk check in, they had no assistance for me. I did however, have wheelchair assistance when I arrived in Mexico City. Thank God for that!

necesitan mejorar el entretenimiento, en vuelos de mas de 3 horas

When you make the 3 Lines to board de airplane , I believe that you should make only one line first and then call the next and then last ,,, because the number 3 wait to long just standing there ,, my opinion !!!

Spirit airlines is very bad airline staff doesnt know how to treat passangers they didnt allow us in the flight we reached 45 minutes ago from flight departure but they denied nd said you are late Very disappointed i never reccomend spirit airlines

They charge you for everything. Even water. They accepted my dog as a service dog in my reservation. Then they asked for a DOT form that was impossible to provide. I had to pay $175 for my service to fly with me, that would protect me from death if I ate peanuts. They did not however, serve peanuts on the plane.

Traveling on Spirit Airlines was awful. It was by far the worst airline we ever traveled on. There is no food service at all unless you paid for it. Even a cuppa coffee or a water was $5 . I’ve never been in a seat so close to the one in front of me. There was literally 10-12 inches from my face to the seat back in front of me. We actually all had to laugh at the size of the tray table. Never see a tray table so small, and I don’t even see the point of it. By booking through Spirit, but after I paid for checked luggage, water, coffee, I would’ve been better off going with our usual airline where everything was included. It actually would’ve been cheaper and way more comfortable. We joked that we were actually surprised they didn’t give us tokens just to use the bathroom. My daughter even knows she would never travel on Spirit again, and she’s not high maintenance at all. Aweful

The nickel and diming everyone was disappointing...I saw an elderly lady charged $80n for a seat because she didn't understand she had to purchase not only a ticket but a seat. I saw a father charged 3 times for carry ons for a stroller and 2 car seats. Very disappointing...I also overheard an employee tell a customer, "you either pay up or don't fly." It was an elderly man who was confused over having to purchase the seat...it is very confusing on what the ticket is for if not for a seat...

Spirit is very bare bones travel. You definitely get what you pay for. About as comfortable as riding a school bus. The tray table is a tiny little shelf that barely fits a phone, and there is not even a seat pocket to hold anything securely. They have an open bungee cord configuration, that phones fall out of. There are no drinks or snacks, unless you purchase them. Same for wifi, although it wasn’t even available for purchase on our outgoing flight. But the crew was friendly, and the plane was clean, although we did not check the onboard restroom. Basically, if you are looking for a very inexpensive flight to a nearby location, and you don’t care if wifi is available, it works. Our flight was around 90 minutes—Oakland to Las Vegas—so it was not horrible. I would never even consider flying cross country in it. That would be miserable. But for a quick trip of under two hours, it was worth the price.

Keep your expectations low and you will be pleasantly surprised

This was one of the smoothest flights in 37 years of flying, excellent pilots! Polite and caring staff. Nice clean and new plane 10/10

It was delayed 7 hours!!!!! We had to spend $550 on new flights so we didn’t miss our evening event for family. It was absolutely ridiculous. Our flight was suppose to leave at 9:30 am. Nobody was there to even help until 12:30. Worst experience ever.

Flight kept being delayed on airport board without any announcement. We were delayed almost 2 hours. Finally boarded and we had no pilots so we sat on a hot plane with screaming kids and no pilots for 40 minutes. Finally he came aboard and did paperwork for 10 minutes before we took off. No apologies or any explanations or even excuses from ANY staff in the entire process. Worst experience ever on the ground and the air I have had.

Delays delays and more delays in both LAX and San Jose. And then I said something else flight was supposed to arrive in Portland at 12:04 but didn't land until 2:30 PM which made me late for my appointment.