I liked the way the AA gate supervisor too charge of the problem and solved it, with great deal of personal imvolvement and follow up. Also check-in crew was very much the best. I would say that AA showed the best of passages care to me. Truly outstanding.
Because of a mixup, though not of AA doing, I was literally forgotten at the gate. However, AA personnel showed the very best of can-do attitude and got me home for Thanksgiving. I am very proud of everyone working at AA at the TPA airport.
Boarding was simple and efficient Seat was better than usual
Dinner was okay, the mid-flight snack was awful and made my wife sick, breakfast was better. Entertainment console crashed four times, first crew member didn’t seem to care (aloof for most of the flight), other attendants seemed marginally more interested. No one checked back to see if the problem was resolved. Flight attendants seem to be in “check the box” mode doing only what was necessary.
First Class seating was of course better than economy.
Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s).
ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!
Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px.
Crew was outstanding
Hurried beverage service since arriving early. R
Pay for food on BA? They didn't even offer free water.
excellent, efficient, clean, professional
partnering with American Airlines is a crime and an offense.
The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)
The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers
Food, service, friendly, helpful Cabin crew made it a very positive experience
Entertainment system is really ancient, it's lagging other airlines in terms of display size & quality, user interface and programming
old plane, tight and uncomfortable
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
OLD OLD plane with hard seats and tiny screens
Comfort economy well worth the extra.
staff was fine
old old plane, very uncomfortable. Tiny bad screen made movies pointless
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