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Round-trip
1 adult
Economy
Thu 3/9
Thu 3/16
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Top 5 airlines serving from Ohio to Belo Horizonte
Scores according to KAYAK customer reviews7.9
AviancaOverall score based on 13146 reviews
8.0Boarding
8.0Comfort
8.3Crew
7.9Entertainment
7.5Food
Pros: "Amazin crew a comfort."
Cons: "Punctuality and information to passengers"
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Cons: "Nothing"
Pros: "The crew was great and the seats went very far back"
Pros: "Nothing"
Cons: "Change the whole system be more kind and human"
Pros: "Everything was fine. The crew was very helpful"
Pros: "FLight was fine. No entertainment nor wifi."
Cons: "They had screens for seats but not really much service available."
Cons: "No one at check in wonted to help I had to change flights do to inability of check in personnel It felt like all they wanted to do was to sell me another ticket"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Nada"
Cons: "El vuelo me dejo en bogota"
Pros: "On time"
Cons: "When they were giving safety instructions we couldn’t see the videos. I’m glad nothing happened. They manage to fix the issue with the entertainment after dinner."
Pros: "The food wasn’t bad, but Avianca used to give out more refreshments multiple times during the flight . Now they just give out water."
Cons: "More comfortable seat. Leg room was very limited compared to other airlines."
Cons: "There was a delayyyyy pffff, 1.30h in the plane waything and then 20 min flying"
Pros: "Easy check in, and boarding process."
Pros: "We were bumped to an early fly because our fly would be delayed."
Cons: "Fly Bogota-Boston. The stop in Salvador is too long."
Pros: "Nothing"
Cons: "When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!"
Pros: "I like how the Avianca was punctual in departing and arriving a little early on the round trip flight to El Salvador. The airline was clean and the seats were comfortable. I like direct flights and the flight attendants were attentive when passengers had any issues. The bathrooms were cleaned."
Cons: "There was not anything negative that I experienced on my recent flight to El Salvador."
Pros: "Could have used a few more movie options, but entertainment system was nice. Like the seat., was comfortable."
Cons: "Food wasnt bad, but could have been better."
Pros: "Todo muy bien gracias muy profecionales."
Pros: "The crew was friendly and attentive"
Cons: "Seat, food and the delay"
Pros: "Everything was good"
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Cons: "The delay!"
Pros: "While on board everything is good. Nice food, great entertaining, really comfortable. Problem is what happens in between if you have connecting flights."
Cons: "I bought my flight and it had 2 connections. The time frame between flights was HORRIBLE! On the first flight change I was in a horrible rush to get there on time an I barely made it. On the second flight change, I was one of the firsts in coming out on the plane, I didn't stop even for a second and was fast paced and even with that I had to run from half of the airport to the gate because boarding was complete and the flight was waiting for just a few persons (which I met later because it happened the same to all of us) . My flights were on time so all that stress was NOT SUPPOSED to happen. It took forever to being able to get out of the plane and it was more than clear that Avianca didn't took any of that or the airport procedures in mind before selling the flights with connections. And because their lack of organization and being so careless about this matter, my checked bag got stucked. I was lucky enough to get home but my bag did not. And it happened the same to the other people who had problems with their connections too (that's where I met them, when we were the only persons who didn't got the bags and happened to have similar experiences with our connecting flights). I'm really disappointed, I really liked Avianca flights in general but now I know I can't trust in their judgement when it comes to connecting flights, they just sell you the flight and don't care if you're going to be able to make it or not."
Pros: "The flight was on time and comfortable"
Cons: "Waiting for immigration purposes, due to crowed area"
Pros: "comfort crew entertainment passable for the age of the plane clean quick boarding"
Cons: "not enough food.............................................."
Pros: "Really confortable chairs and friendly staff"
Cons: "Some of the outlets weren’t working"
Pros: "The food was excellent"
Cons: "All 3 flights were delayed or oversold! I had to sprint to school connection barely making it and my third flight was oversold so I had to stay at a hotel for 5 hours and return only to do a put it had been delayed another 4 hours! My luggage also did not follow so I have no toiletries or changes of clothes etc. I am tried and hungry and very inconvenienced!! I was hoping for a free plane ticket? This trip was stressful and no idea when my luggage will b found"
Pros: "Everything was perfect"
Pros: "The airport in bogota is amazing great staff indeed avianca needs more organization skills when it comes o boarding people in other words making sure the staff controls the situation indeed te overall experience flying with avianca was amazing"
Cons: "The flight was canceled, 2-3 day ahead of flight, leaving us scrambling for flights to get me to meetings. Avianca was difficult to contact. The new last minute flights were schedule on COPA...cost us an extra 3000 dollars last minute. To add insult to in jury......the COPA leg from New York was canceled at the airport due to a mechanical problem. We were suppose to leave on Tuesday at 3:25 and get to Bucaramanga that night..........DID NOT HAPPEN. We finally, after two nights in two different cities hotel rooms, we got to Buca on Thursday morning about 10:30 am. COPA's help, was awful............confused, non professional. We could not get food from noon on one day to about 5 the next morning. COPA did not care."
Pros: "Crew was polite"
Cons: "The flavor of beeakfast"
Pros: "I like the the crew they were very nice and polite"
Pros: "Comfort"
Cons: "Major delayed to leave JFK, but to Aviancas fault on aircraft availability."
Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"
Pros: "Good flight. Good food. Went well"
Cons: "My surfboard got damaged"
Pros: "Crew was outstanding"
Cons: "Priority Baggage was delivered with the regular baggage."
Pros: "On Time, Great Staff"
Pros: "Good"
Cons: "The movies"
Cons: "The crew allowed a drunk man to take the plane. It was a terrible experience to travel next to him. Also, the gate for taking the flight change with no previous notification. I realized of this a few minutes before taking the flight."
Pros: "The aircraft are modern and well marinated and the flight and cabin crew are very attentive. There is meal service in all cabins!"
Cons: "Estábamos en las sillas de atrás y se demoraron mucho tiempo en servir el desayuno. Debieron empezar a servir el desayuno de la mitad del avión hacia atrás."
Pros: "La atencion y el estado de los aviones. Los tiempos de embarque"
Cons: "En el vuelo de regreso tuvimos un retraso lo que nos hizo perder el vuelo de conexion. Sin embargo, nos ubivaron en un excelente hotel y avianca cargo con todos los gastos,"
Pros: "El servicio ptestado por el personal que trabaja en el avión."
Cons: "La sala de salida para Santo Domingo en el Aeropuerto El Dorado de Bogotá."
Cons: "I was sick, I had headache while flighting from Washington to Bogota and when I asked to a woman of the crew for a pain pill she said that I will get assistance once we get landed. Then, when we landed and I asked for assistance again, the crew just told me to go after the next step and then I will receive assistance. I never received assistance and I had a discussion about it with a woman during the boarding at Bogota. I just wanted a headache pill killer and nobody help me."
Cons: "The other passengers..lol"
Pros: "Great service, good food and enterteinment."
Pros: "NOTHING"
Cons: "This company is not honest - they pushed my flight back each hour on the hour - they did not offer a hotel and they never cancelled the flight they just kept delaying it over and over again."
Cons: "It's being terrible. My mom and my brother didn't arrived yet. TWO days late because of Avianca mistakes. Lose two days in a vacation trip its a lot. I'm never gonna use this companie again. My family is now in Peru, alone, because of Avianca. Terrible service."
Pros: "No comments"
Cons: "Not comments"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Cons: "On time"
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Pros: "All was great!"
Cons: "Seats are too small"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Cons: "Late"
Pros: "Nothing three hours late I went to dc and then took the train"
Cons: "Having food & being on time would’ve been nice?"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Cons: "N/A"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "Comfort"
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "On time."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "I liked booking/purchasing my ticket on Kayak on June 3rd."
Cons: "I did not like arriving for my 4:50 PM EST flight at 4:10 PM EST and being told there is no way I can make my flight. The crew at CVG’s Delta desk is incredibly uninspiring and not helpful at all. A lot can be done in 40 minutes and they made little to no effort helping me make my flight or to get me on another flight on 6/13 that would get me home to Colorado Springs the same day."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."
Pros: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Cons: "They changed our boarding gate three times"
Pros: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Cons: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Cons: "Flying on schedule"
Pros: "Easy and quick flight. Crew was nice and helpful"
Cons: "We were about 15 min late"
Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."
Cons: "My luggage was delayed on the previous leg of trip, so I didn't have it on arrival in Cusco. Also, after booking I was unable to modify the reservation to add 1 checked bag, so I had to pay a large fee at the airport."
Pros: "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Cons: "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."
Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"
Pros: "Arrived on time"
Cons: "Business class seats too narrow on 767. Needs upgrade"
Pros: "Food"
Cons: "Old aircraft Business seat narrow"
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Pros: "They were very kind!"
Cons: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Pros: "I LIKE EVERYTHING ON THE FLIGHT"
Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."
Pros: "Flight and especialy landing was top noch"
Cons: "Boarding was chaotic. There was no entertainment nor food, so I cannot rate it"
Pros: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Cons: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Cons: "Flight cancelled twice, 15 hour delay, disorganized announcements and management. Truly awful"
Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"
Pros: "My first flight on LATAM and very impressed. Fast boarding, lots of help for an English speaking passenger in Chile, newer plane, clean, and efficient flight attendants. I'll be back!"
Cons: "The seats are a bit too close. A person next to me elbowed me the entire flight."
Pros: "Personal on board is always great in LATAM"
Cons: "Personal at gate always suckin LATAM They lie in order to push their policies"
Pros: "I was upgraded to premium class. On my way back from Easter Island this was perfect because I had an accident 2 days earlier and needed to out my leg up. The service was great, they maje sure you are comfortabke. The luch very delicious. Thanks for the excellent service"
Cons: "At tge airport in Santiago it was not clear in wich lign I had to wait to check in. I stood about 30 minutes in the wrong one"
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Pros: "Great service!"
Cons: "The food"
Pros: "the seat is roomer than United airline and American Airline. the crew is much younger than other airplane company. the food and service are good too."
Pros: "Good attention by the airline solved my problems"
Cons: "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"
Pros: "good flight. Good lounge in Santiago. Flight staff very good"
Cons: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"
Pros: "Flight was on time; crew professional."
Cons: "My luggage was lost and this was very distressing to be in a foreign country without my belongings. I was without clothing and personal items for more than 24 hours. I find this unacceptable."
Pros: "In-air service was excellent. My international flight was very smooth, flight attendants were kind and attentive, food and drink was provided free of charge, and onboard entertainment was available for the duration of the flight."
Cons: "It helps to be flexible when booking with LATAM, as my return flight itinerary was changed several times before being finalized."
Cons: "Tight space between seats"
Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Cons: "Nothing"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "Super-friendly staff. Thanks!"
Cons: "Crying baby next to me! (not the airlines fault though haha!)"
Pros: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Cons: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Pros: "Crew was nice, seats wear decently comfortable, bathroom was clean"
Cons: "Boarding took longer than usual and was late to take off"
Pros: "The crew was very polite"
Cons: "The food didn´t had flavour, tasted like nothing"
Pros: "The crew was very polite, but there was a flight attendant who didn't give my a glass of water that I requested."
Cons: "The food didn´t had flavour, tasted like nothing"
Pros: "Staff was nice but still in an airplane not moving"
Cons: "Waiting and no contact as no cell phone or internet conection to inform hotel you are not going to arrive in time to use their room"
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "Collection of movies, and flight being ontime"
Cons: "Seats, food, flight attendants didn't enforce seats in upright positions while serving food."
Pros: "The flight was good. The food was good. They gave complimentary wine and whisky. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."
Pros: "The schedule"
Cons: "The stop in Lima"
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
Pros: "Nothing"
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Pros: "Very easy process of boarding, flight and leaving the plane."
Cons: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Pros: "Great crew & comfortable seat"
Cons: "Changed departure gate without mentioning the gate change."
Pros: "Aircraft look new and very clean."
Cons: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."
Cons: "Voo atrasado"
Cons: "Non free entertainment"
Cons: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Pros: "Crew was helpful and charming. 10 out of 10."
Cons: "Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area."
Cons: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."
Pros: "Plane"
Cons: "Time - delayed twice - missed connection"
Pros: "All great n crew very helpful"
Cons: "Nothing"
Pros: "time was OK"
Cons: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Cons: "We had a 90 minute delay in brasilia"
Cons: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Pros: "Reliability of schedule"
Cons: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Pros: "I enjoyed my seat!"
Cons: "They could have started boarding on time."
Pros: "crew was smart. very standard"
Cons: "i had issue getting checked bag from kiosk. had to speak with attendant"
Pros: "Flight on time"
Cons: "Food"
Pros: "Great comfortable seats."
Pros: "Comandante muito cordial e simpático com informações muito detalhado, buscando dar apoio ao conforto e segurança do passageiro a todo momento. Comissários educados também."
Cons: "Poderia servir refeições e vender bebidas. O voo não é tão curto assim."
Pros: "Quick flight"
Cons: "The boarding procedure is a nightmare. 3 gates positioned right next to each other with no one knowing which line they are in and people shoving to get through to another gate. Very stressful and disorganized"
Cons: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Pros: "poor food. extremely poor food."
Cons: "it would be expected to actual food(2 meals) on a 7 hour flight."
Pros: "Everything"
Pros: "Excelente"
Cons: "Price"
Pros: "Check-in"
Pros: "Crew"
Cons: "Food"
Cons: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Pros: "V confusing to find the gate - signs not updated and total madness when we got there as many flights delayed"
Cons: "Delayed flight. Missed my appointment."
Pros: "Traveling from JFK TO GRU. Fight got delay by 2 hrs. Arrived at GRU 8:28. Got the luggage in 20-25 mins. Run like crazy to the check in 15 min. Got there by 9:15 only to find out it’s been closed for checking bags. I beg , implore and there’s nothing to be done. Pay extra for 2 extra bags, for what? Nothing. Lost about $75 altogether non refundable. SUCKS."
Cons: "What’s to like? Because of 30 they couldn’t added mire luggage. Begging imploring it didn’t matter. Ok I didn’t like loosing $75. Who’s gonna refund? Nobody. SUCKS"
Cons: "Lost my luggage"
Cons: "Was charged 50 for my bag"
Pros: "On time and great customer service"
Pros: "I had a plesent flight with good food and good service both ways, the flight timing and connection was very good and the pricing of the jurnay was good. I will defently use the company the next time when I am traveling the same route later. Best regards Jan Christian Nygaard,"
Cons: "I have no comments to add hear, because everything went fine."
Pros: "Checkin pelo aplicativo rápido e eficaz, com uso do passbook."
Cons: "Cobrança da Internet a bordo."
Pros: "el vuelo estuvo bastante bien"
Cons: "casi perdemos el vuelo porque no nos podian despachar las valijas, nadie hablaba ingles o español para que nos podemos hacer entender y terminamos pagando el doble por despachar el equipaje"
Cons: "Just water and pretty small snacks"
Cons: "The flight was late."
Pros: "Puntuality"
Cons: "Space on the seats, between the seats."
Cons: "Old plane. One hour of delay. No one explain the reason"
Pros: "On time departure"
Pros: "A tripulação foi muito atenciosa."
Cons: "Enquanto o embarque está ocorrendo o ar condicionado fica desligado na aeronave, o que provoca muito calor no ambiente. Lembrando que o processo de embarque normalmente demora um tempo razoável. Houve atraso na decolagem e o voo atrasou."
Cons: "Voo atrasado Sujeira no aviao (chiclete no chão)"
Pros: "legroom, boarding process."
Cons: "snacks were kinda sparce"
Cons: "Flight was diverted to Rio"
Pros: "The flight was ok"
Cons: "No entertainment ... food was too cold"
Pros: "The crew was very professional. Pilots made the flight really smooth."
Cons: "WiFi didn't exist on board (even being that they advertised it on every place they could)"
Pros: "The crew was very professional. Pilots made the flight really smooth."
Cons: "WiFi didn't exist on board (even being that they advertised it on every place they could)"
We sat on the runway for over an hour bc there was a technical glitch on the ground related to baggage. Very annoying and a lot of folks missed their connection.
After pulling away from the gate we sat on the tarmac for 90 minutes with hardly any explanation from the captain. Rows seem more cramped than before.
Internet connection to watch media was very spotty.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Same day first class upgrade was amazing. We would do this every single time! More 777 planes please!
Cons: "Not making me sit on tarmac pretending you already don’t know the flight is canceled. Enough of the dog and pony shows."
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Liked we actually made it."
Cons: "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
Cons: "Everything was good except the delay of the fight itself and then the baggage we received almost an hour later with priority tags."
Pros: "You sold my seat , now I am sleeping in the airport it is no nice"
Cons: "Yes if you keep my seat"
Pros: "Seats felt thin"
Cons: "We landed early and had to wait 45 min on the runway."
Cons: "I downloaded the AA ap and followed the instructions but could not get entertainment to work on my Android phone."
Cons: "Most flights were delayed (3/4 legs) causing bags to not make connections. Had to wait 2 days for my bags in Paris requiring me to purchase new clothes, shoes, toiletries and then spent 4 hours waiting for them at our VRBO- finally delivered it at 4 hours 15 minutes. Also not given adjacent seats on"
Pros: "Crew professional and competent"
Pros: "Plane was maybe 70% capacity so had space to stretch out. Entertainment selection was great if you had a WiFi device AND enough power remaining."
Cons: "The interior was embarrassing. How a global airline flies planes with interior fixtures dating 30+ years old. Overhead lights didn’t work. No modernized power options (they had cigarette lighter adaptors in between seats. Crew disengaged but could be the interior atmosphere that made them that way."
Pros: "Clear communication on flight boarding"
Cons: "Attendant could have been more friendly."
Cons: "Due to missed connection, computer booked me on later flight, but in the wrong class (i.e., not first class as ticketed). Very helpful agent at O'Hare was able to remedy this though (didn't get her name. 6/25/19 at help desk near O'Hare gate L4, 7PM)"
Pros: "Pleasant and attentive crew"
Pros: "Food and entertainment were great"
Cons: "wish there was more legroom"
Pros: "Courteous crew and staff"
Cons: "Check bags online for all flights"
Pros: "We didn’t crash."
Pros: "Arrived earlier than scheduled."
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "Departure was on time"
Cons: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
Pros: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Pros: "Smootm and in early."
Cons: "Not knowing no gratis drinks were served."
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "Boarding process was easy."
Cons: "This requires a list- 1. For a new plane, the seats were uncomfortable 2. The seats had no leg rests 3. It was an overnight flight, arriving before 6 am and all that was offered prior to landing was a mint...seriously, no coffee? I was in first class and expected a light breakfast but AT LEAST A CUP OF COFFEE. Never again will I pay for first class on this airline. AMERICAN AIRLINES SHOULD BE ASHAMED. 4. The crew was unwelcoming and unfriendly. Not acceptable when paying these prices."
Pros: "Flight attendant, David, was extremely professional and nice."
Pros: "The dinner was decent"
Cons: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
Cons: "They put a bunch of crying babies next to me, other than that it was a good experience."
Pros: "quick easy flight"
Cons: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."
Pros: "The plane was nicer and cleaner."
Cons: "Heading Back to Philadelphia from Miami took so long for the plane to arrive from Philadelphia. We had a 2 hour delay."
Cons: "They were not honest with the information given by stewardesses"
Pros: "Nothing"
Cons: "Massive delay. Waited over 4 hours to get on plane and more wait time on the tarmac. Unhappy flight attendants"
Pros: "It's not the person at the gate's fault. She tried to be very informative and kind."
Cons: "The flight was scheduled to leave at 630am. It's currently 945am and I'm still in the airport. Now a new maintenance issue was found. Flying is a first world luxury with first world problems."
Pros: "It was fine. Nothing special, nothing wrong. On time."
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "i bought better seats when i booked the tickets. on the day of the flight AA changed the airplane, and I did not get the preferred ticked i payed for."
Pros: "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
Pros: "Terri was very attentive."
Pros: "Efficient boarding, on-time departure, early arrival, pleasant crew, plenty of refreshments. Bravo!"
Cons: "Old entertainment system with screens overhead. Kind of a shame. When will American have in-seat entertainment systems on transatlantic flights?"
Pros: "* on time * courteous staff"
Pros: "Staff was pleasant and efficient. Schedules met my needs."
Cons: "Seats on smaller planes were very tight!!! It's not just your butt in the seat but where do you put your elbows?!?!?!?"
Pros: "Movies"
Cons: "These new airplanes are AWFUL. The storage under the seat in front can barely fit a backpack, and if you're over 4 feet tall you'll hit your head trying to get anything off the floor or out of a bag. I could barely store my book in the seat pocket in front of me. Looks like this is the new face of flying with this awful airline."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "The plane was new and relatively clean."
Cons: "I fell asleep as soon as the cabin began to pressurize, which I often do. I subsequently missed the first meal, and was informed of light snacks in the galley bar - this meant mini pretzels. We experienced some light turbulence perhaps 2 hours to 1.5 hours before landing, after which we were informed that the turbulence had caused the food for the economy cabin to spill (first class was apparently fine). So that meant I had not eaten at all on a 13.5 hour flight, and all I consumed was water. To add insult to injury, I was caught in a 2 hour immigration line, despite the presence of one world employees in the hall responsible for ushering passengers with tight transfer times, but refused to give me assistance on 2 occasions. I later missed my connecting flight and was forced to pay for my own hotel, transfers and subsistence, with no apology from the airline. Outrageous flying experience."
Cons: "See my previous comment"
Pros: "The flight was not only on time, but a little early!! The flight crew were fantastic & the plane looked new. Everything went according to plan which rarely happens these days!!!"
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