Cons: "i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions"
Pros: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Cons: "The plane was very cold!"
Pros: "Airplane was comfortable and food was good. The crew was also very friendly."
Cons: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Pros: "Nothing in special."
Cons: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Pros: "Crews worked hard to please under built in circumstances (cramped seating etc)"
Cons: "For post landing gateholds it would help to say why waiting and say something about how long the wait might be."
Pros: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Cons: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Cons: "The crew was non-responsive to simple requests. The food was abismal and void of nutrition."
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Cons: "Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction."
Pros: "Quality of the flight was similar to the first one, very good. Consistency. Good!"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "The seat was ok, but the crew was very good and helpful"
Cons: "Good company, have the very good attendants"
Pros: "We loved the snacks, the hot towels, the timely beverage service, and great selection of video options."
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Pros: "No drink because didn’t open de bottle. No one care about it."
Pros: "Wick and efficient service. On time. Comfortable and clean aircraft. Crew was flexible to guests needs."
Pros: "Cabin was clean, captain was communicative, disembarking and boarding were efficient"
Cons: "The flight attendants were not friendly to us, though they were competent at their jobs. More varied entertainment choices would have been nice, too."
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Pros: "Well-organized boarding process, friendly staff."
Cons: "Couldn't check-in electronically through Copa, as I bought tickets through United. Had to call to confirm all good, which it was."
Pros: "Both good"
Cons: "It would have been nice to have our own video and the choice of our own entertainment, as I get with United"
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Pros: "It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance."
Cons: "That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though."
Pros: "coffee and meals were excellent. movie selection was good. free blanket was much appreciated."
Cons: "i paid extra to be sure to get a window seat... and there was no window in my aisle."
Pros: "Amazing crew!! Not to mention the superb accommodations made to passengers when connecting flights were missed due to technical difficulties/weather. So organized, helpful, and friendly. They took away the stress of flying."
Cons: "Quise comprar un equipaje 3 dias antes, la app es malisima, trate mil vecss Imposible siempre fallaba Lleve al aerop los comorobantes e igual mw cobraron el Doble, la gerete una maleducada me trato super mal, me pidio comprobantes, le mostre y no hizo nada Horrible atencion!!!!?? Desastre"
Pros: "Speedy boarding. Flight wasn’t full so entire comfort plus row to myself. Delayed takeoff but still arrived on time."
Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Pros: "The crew was great and the seats went very far back"
Pros: "I love everything from checking in two free bags, to inflight entertainment, to food, to friendly staff."
Pros: "The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything"
Cons: "More options in the food"
Pros: "Crew was nice, food was good, seats were great (bed)"
Cons: "Boarding was chaos"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "FLight was fine. No entertainment nor wifi."
Cons: "They had screens for seats but not really much service available."
Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."
Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Cons: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Cons: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Cons: "Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly."
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Pros: "Plane was new"
Cons: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."