Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Brazil
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Scores according to KAYAK customer reviews
Pros: "Enthusiastic and honest/informative pilot"
Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"
Pros: "Good entertainment options"
Cons: "Overall okay crew, but some very rude members"
Cons: "Way too cramped"
Cons: "3 hours late!!!"
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Pros: "Everything about delta"
Pros: "Boarding was fast"
Cons: "The seats were incredibly uncomfortable. This was a Comfort + seat. Very hard, unbearable for an overnight flight."
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Pros: "Fine, courteous"
Pros: "All was good."
Cons: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."
Pros: "Crews were nice"
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "Loved the swift checking in at Seatac, being picked out of the Special check-in line, tended to by a Ndeye, smooth all the way through to the gate. Also liked that the plane's arrival at Schiphol was only 30 minutes later than initial ETA after long delay at Seatac. Also liked the many snacks."
Cons: "Prolonged delay of flight departure. Choices of entertainment, especially movies."
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Pros: "I am used to flying Frontier because of cost but recently traveled Delta and boy did I feel completely spoiled! Not only did my other half get our bags for free due to his status with Delta but the amenities they offer and the comfort of the economy seats compared to other airlines is a major difference. As a chronic pain patient, if I can find a Delta flight for a little more, I will be booking with them for sure! Highly recommend them!"
Cons: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."
Pros: "Good customer service"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "The way they treated people, it’s comfortable , the movie"
Cons: "Customer service over the phone is the worst. 30 minutes for them to pick up and then get transferred to a very rude representative."
Pros: "We had the best flight attendant ever! Her name was Sharon on Eandeavor / Delta Cnx, and she made the experience the best flight I've experienced. Thanks Sharon for being awesome!"
Cons: "window seat in back didn't have window"
Pros: "Excellent service and upgraded snacks in economy"
Pros: "Being on time."
Pros: "New schedule"
Cons: "Missed connection die to delay by lightning. Rescefuled and put us up overnite but had comfort tickets and had to fly coach and seated separately."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Nice regional jet!"
Cons: "It was a regional jet..."
Pros: "Crew very cheerful and friendly"
Cons: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Pros: "I made it home."
Cons: "1. 1.5 hour delay on a 70-degree, sunny day. 2. all of the outlets in the gate area to charge devices during the delay -- and 90% of them didn't work!!!! It's almost better not to design new seating with outlets between seats, when the outlets don't work -- neither did the ones on the walls. People were lined up for the ONE wall outlet that did work."
Pros: "Clean & new aircraft. Good selection for entertainment."
Cons: "Seating & booking was chaotic. Flight delayed."
Pros: "Turbulence didn't allow the beverage cart to serve passengers"
Pros: "The bathrooms were incredible dirty. I take longhaul flys very often and Delta definitely has the dirtiest I've seen! Bathrooms were very dirt on both flys (from and back to Rio)."
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Pros: "Everything from boarding, service, arrival time and deplaining was smooth"
Pros: "Seats in Delta Comfort section were quite nice. Flight attendants were extremely nice, attentive and helpful. The sandwich I purchased was tasty and a pretty good value for airline/airport food."
Pros: "Seats were fairly comfortable, in flight entertainment was good, service was nice."
Cons: "Got to LA very fast but unfortunately had to wait 45 minutes to get our plane docked to the gate correctly. Don't think it was a fault on Delta or the flight crew but it was definitely annoying after a very long day of traveling."
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
Pros: "Window seat"
Pros: "Stewart was excellent"
Cons: "Delta has inconsistent baggage charges. I had to pay $40 for a checked bag. WAY too much."
Pros: "On time, and direct."
Cons: "The spacing between seats has gone too far. The man in front of me caused my knees great pain when reclining."
Cons: "weather and computer issues caused us 7 hours late"
Pros: "We arrived safely."
Cons: "Unable to get seat assignments until check-in (overbooked); therefore, my wife and I sat in middle seats on different rows. Boarding is an exercise to continue the "caste system" between 1st class passengers and coach with the "priority boarding" line and the "general boarding" side of the turnstile...what a joke! Richard Anderson, CEO comes on the recording and tells us how great Delta is and then every Delta employee on the flight try to disprove his flowery speech. We paid $50 to pre check luggage then have to fight for a place in the overhead storage for a small backpack and a coat because of all the possessions priority passengers bring onboard. Thanks for the coke..."
Cons: "No fuel available"
Cons: "Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow"
Pros: "Excellent Service"
Cons: "More recent movies"
Pros: "Fast food service"
Cons: "Very narrow seats in coach. If you’re sitting next to a larger person expect to be crunched."
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "Not a lot. Entertainment options on board were decent. Food was alright."
Cons: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."
Pros: "I could lean the seats back and you get one free carry on with no additional charge."
Cons: "Serve better snacks, don’t make flyers use their own device for the entertainment. The seats don’t have charging ports so by the time you reach the destination you need to recharge"
Pros: "Clean airplane."
Cons: "The in air internet is confusing and frustrating. Everyone around me was trying to figure out how to get on the internet. It’s a joke."
Pros: "Crew was great."
Cons: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Cons: "Working plane mechanical issues"
Pros: "A little late"
Cons: "No food or entertainment"
Pros: "Getting from A to be safely"
Cons: "Being so delayed that we had to sprint to make our connection flight. Starting a transatlantic flight with sweaty armpits is never fun for anyone involved, us or our seat neighbor"
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Cons: "Mucha turbulencia!! Pero el servicio muy bueno!!"
Cons: "Rude and disrespectful"
Pros: "The plane departed and arrived as scheduled. Flight attendants weee courteous and responsive."
Cons: "I was cramped in Seat B."
Pros: "NYC-LAX leg was comfortable, spacious and quiet"
Cons: "Delays at baggage claim."
Pros: "the flight was nearly empty so everyone got to stretch out and there was almost always a restroom available"
Cons: "I got a lot of engine noise so I didn't enjoy the entertainment as much"
Pros: "Friendly welcoming stay"
Cons: "No dis likes"
Pros: "I liked having the built in screen on the a321. Americans streaming service has lots to offer but the built in screens have more choices. I get why they want to just offer the streaming but I appreciate all the choices! There was a group number enforcer at the gate to make boarding more organized! She was polite but told the mobs that try to use the premium line to wait their turn."
Cons: "I asked for upgrades to and from Chicago. I’m a gold member and fly for leisure fairly often. There are so many people looking for an upgrade these days that you’re rarely getting the opportunity"
Cons: "2 hour delay. Then when beginning to taxi out, a person gets sick, and we head back to the gate. We wait another 20 minutes as the passenger decides whether to continue on (at that point it should not have been their decision). We then are told, the passenger has elected to take a later flight, and there will be a bit more delay as they find his/her baggage."
Pros: "We got there"
Pros: "Nothing at all"
Cons: "It was very hot inside the plane and dificult to sleep No breakfast when we arrived in Brazil In Lima, after the flight from Miami, the period for the connection to Brazil was very short. At the airport, when I inquired about attention to get through the security line, the answered was that we have to ask for permission to pass before the passagens that was waiting in queue."
Pros: "staff fine On time"
Cons: "Review misleading - I didn’t use entertainment and this flight does not have food"
Pros: "Voo pontual, atendimento da tripulação, serviço de bordo, qualidade da aeronave."
Cons: "no complaints"
Cons: "Why did my bag not get checked into the flight?! I was for 2 days without clothes and toiletries!!"
Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."
Pros: "I liked the inflight entertainment."
Cons: "The flight attendants going down the middle aisle and bumping me as I had an aisle seat."
Cons: "Terrible plane. Old. No tv. No charge points"
Cons: "Terrible airline. Will not fly them again."
Cons: "crew coming in from another flight was late. Then, according to announcement our plane had been sitting 2 hours and they would have to call for power. It was already a late night flight, now delayed 1 1/2 hours leaving. The plane interior was hot, that helped with our displeasure."
Pros: "This was great!"
Cons: "Every leg of my journey I was charged for two pieces of luggage. I thought this was ridiculous and unfair."
Pros: "Friendly people, seemingly short flight, as I slept part of the way. A lot quicker than driving from upstate New York."
Cons: "Again, hard to hear announcements, and I was unaware that non-alcoholic beverages were complimentary. Ride was a little rough, awakening me numerous times"
Cons: "Paid for upgraded seats to get more legroom in main cabin. But legroom in Row 6 was still cramped."
Cons: "Plane needed to be updated. CRT TVs still? More space in seating for such a long duration flight. Head rests that don't rise more than a few centimeter. What's the point then?"
Pros: "Newly refurbished plane"
Cons: "Ran out of red wine"
Pros: "One African American young lady was not nice. Never smiled. Never said hello. Everyone elsewhere excellent."
Cons: "Very cheap on the snacks and beverages for a 5 hour trip. Boarding was out of order and slow getting both on and off."
Pros: "Aircraft 777-200. I've seated in row 14, wich have great confort for legs."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Cons: "The crew was the worst part in this flight and on any flight i have Ever been to, never had that rude crew on a flight"
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."
Pros: "Direct flight"
Cons: "Delayed 2 hours, gate changed, no free food"
Pros: "The movies were great and the staff was friendly"
Pros: "All went very smoothly"
Cons: "due to an inversion between my surname and my given name ( highly due to the fact that kayak or priceline doesn't use the international denomination) i wasn't able to board on my first flight scheduled from Charlotte at 4.04pm, landing in JFK at 6pm. neither American Airlines nor priceline gave me assistance. Result: i had to book another flight (148$)expected departure 8pm, which finally took off at 9.39pm. Landing in JFK at 23.40pm. Unfortunately my connection flight was scheduled at 23.55pm. so i had to book a new flight the day after (450$), one night in hotel (175$), i lost the validity of my train ticket to my city (Marseille) and had to book another one (154$) total extra cost 928$... I'll never book through you again and will make you bad advertisement, except if you make a commercial move equivalent to the extra cost generated by the extreme incompetency of your subcontractors."
Pros: "Crew were great, flight was enjoyable and scenery stunning, enjoyed the flight once we got going."
Cons: "Mix up at the boarding gate - allocated gate 4 and then moved to gate 1. Half hour delay due to reshuffle not good when someone is meeting you at the other end. Entertainment system not working so lucky no one sitting next to me so could then move and this system not functioning properly. Suggest that any changes are given with plenty of notice and loudly and/or on the screen at the departure gate - maybe this has to be negotiated with the Cusco airport. Broadcasts in Spanish are okay for those who speak it but English is lost when announcements are made."
Pros: "O bom humor do comissário de bordo."
Cons: "Atraso (nos voos de ida e de volta) sem que tenham sido dadas explicações ou informações."
Pros: "Prompt boarding, checked our carryons for free"
Cons: "Air up too high like a refrigerator"
Pros: "I somehow made it to IND"
Cons: "Everything. I had to be transported by an old unsafe looking bus to a separate terminal and had to climb up and down emergency stairs (not handicap friendly), also I have 2 roller bags I carry on to every flight I have ever taken without issue and they charged me $25 per bag to check because it was a "snug" fit into their dimension box. Also gave no snacks and only half can refreshments, no entertainment."
Pros: "The whole process from check-in to getting luggage was smooth."
Cons: "Food wasn't great. It wasn't terrible either but I've had better."
Pros: "Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy."
Cons: "Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable."
Cons: "All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people..."
Cons: "The flight was cancelled. Ground staff at Montreal were far from helpful. They kept saying “Call customer service.” and never offered any help/assistance for rebooking and finding a hotel room."
Pros: "It was too hot in the airplane, and we were sweating. No leg room, no screens, I asked for water and didn't get"
Pros: "great plane, friendly crew, comfortable seats"
Cons: "on a long 5 hour flight I would've liked a more frequent beverage service - we had to wait til end of flight for an additonal cup of tea"
Cons: "This was a rebooked flight the next day, as we missed the flight the day before as TA was very late departing Istanbul"
Pros: "I had requested assistance which was excellent."
Cons: "The small seats"
Cons: "Flight was late departing"
Cons: "the turbulance but theres nothing that can be done for that."
Pros: "actually pretty comfortable seats! no delays and the food wasn't too bad."
Cons: "Flight delay led us to miss our connecting flight. Air Canada then lost our luggage for 6 days on our honeymoon!"
Cons: "Too long to board and a little disorganized at boarding"
Pros: "Impeccable service and comfortable flight with no delays!!!!"
Pros: "Nothing, the flight was missed"
Cons: "Missing my flight"
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "All was well, except for an hour delay in departure. Air Canada Rouge doesn't have any in-flight entertainment except for having to have a tablet or smartphone and having to download their App in order to watch something. Otherwise, you can attempt sleeping or reading or something else."
Cons: "Lack of built-in entertainment."
Cons: "I have taken 6 flights with your company in the last two weeks. Each has had a minimum of 45 min delay. Your seats are very small. Your planes seem dated and have no entertainment system on board, oh unless I want to pay another $10 bucks for an Ipad.. Food , what food. You did not have half of the items on your own menu.. and when I bought some cheese and crackers, I had to remind the lady that cashews were in the picture too. You have a mediocre airline, nothing to brag about here."
Pros: "Flew economy from Los Angeles to Vancouver. Aircraft looked like a newer Airbus A320 with the new Air Canada branding (black lettering against white fuselage). Air Canada check in process has passengers use self service kiosks first and then take the tags and luggage to the counter. The employees at check in were all very efficient and made sure the line didn't get too long. The flight left on time. Every seat had personal entertainment system, and mine worked great. The flight attendants themselves were very professional."
Cons: "The in flight magazine was water damaged and somewhat soiled (probably from prior passenger's drink). I wish the on ground cleaning crew would take the time to inspect the seat back pockets."
Pros: "Crew was friendly and nice. Let you jump to other open seats once in the air."
Cons: "Seats were incredibly tight. If you're taller than 5'10", your knees will touch the front seat. You can pay to upgrade or just change your seats for free if the bigger ones are open. They won't check you in to your connecting flight like other airlines so beware as others have entibies this. And don't expect to be on time. 3if 4 of our flights were delayed ranging from 30 minutes to 3 hours. Hope that you have a long connection."
Cons: "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
Pros: "My flights went very smoothly with no delays. Flight attendants were receptive and attentive."
Pros: "We did not make it to this flight since it was cancelled"
Cons: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
Pros: "I was concerned the length of travel. The flight and staff were very enjoyable. The meals were tasty. Will definitely book again."
Cons: "The seats were a little narrow and it made eating the meal a little difficult."
Pros: "Service... comfortable sits"
Cons: "Delay in flight , long queue at Toronoto airport"
Pros: "Service was good, everything normal"
Cons: "Entertainment sucks.. You sit in a chair for however long and can't do anything. The planes for rouge are so old!"
Pros: "The most important thing of course is that we arrived safely of course. The plane was clean, the staff members were polite."
Cons: "The seats were so small and terribly uncomfortable. I looked it up and it seems they are some of the smallest seats in the industry. They packed the dreamliner with more seats than it was meant for, making it really cramped for an international flight. Most people had to sit with their feet in their chair because it was so uncomfortable, and my knees were jammed up into the back of the seat in front if I put them down. And I'm only 5'7" so I can't imagine what it would be like for people 6' and above. The seats are hard, narrow and sloped at an odd angle. The bathroom design is poor - the lids of the toilets will NOT stay up and come crashing down on your back when you sit down (disgusting!!). I tried 4 toilets before I could find one that worked without the loose lid. Also the food was really inferior. It is the worst food I have had on an international flight, and I have flown many trips including Delta, Emirates, British Airways, Air France, Lufthansa, Singapore Airlines, etc. There was also a much smaller movie selection than I am used to. Overall it seemed like a budget airline and was one of my least comfortable trips."
Pros: "Small plane but very comfortable. This flight as well as the other 3 we were on were on time with a professional staff. 5 Stars for this Air Canada!"
Pros: "Good service"
Pros: "Extra leg room seats were good, expensive."
Cons: "Poor boarding procedures. We paid extra for extra leg room seats, but had to wait until last to board, hat to stow our carry ons 5 and 8 rows behind us."
Cons: "Not enough food or beverages"
Pros: "Apart from food there was nothing great about the flight"
Cons: "The staff is the worst, the air hostesses are rude and treat you bad. The service is very poor."
Pros: "That this flight wasn't as bad as the rest of my trip with them."
Cons: "no room , overpriced, poor entertainment, old plane, dirty bathroom, no personal fan/ air vent, so so food."
Pros: "The plane flew in air and got us where we wanted to go but not on time"
Cons: "Everything else Breakfast a slice of banana bread !!! Nonchalant staff Getting water was trouble"
Cons: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"
Pros: "I thought that things ran very smooth and efficientlt"
Cons: "My carry on bags were checked in till Toronto and NOT lax ??? Checkin crew not helpful caused me lot of grief- I had to get the bags out from customs at Toronto and then take them on board for the flight to LAX- Customs and immigration- unnecessary hassle!!"
Cons: "Because of a three and a half hour delay on the first leg of the journey, I missed the overseas flight. They out me up in a hotel, but I had to wait 24 hrs for the next flight. There was no attempt to get me on another flight and so far no willingness to compensate me for the other travel I had to rebook."
Cons: "Had delays going to Toronto and returning to Columbus."
Pros: "Had to change initial flight due to passport problem. Customer support was excellent. The man who rebooked our flights (air canada representative) did an excellent job."
Pros: "First time on Air Canada - I was pleasantly surprised on how well my flight went... I will definitely travel on Air Canada in the future..."
Cons: "One flight cancelled and the rebooked flight was delayed 2 hours, causing us to miss connections. We ended up arriving in Montreal 9 hours after originally scheduled going from Columbus, Ohio to Montreal."
Pros: "Flight crew was excellent. Great service & comfort."
Cons: "Delays, waiting with little explanation."
Cons: "Was not told a transit visa was necessary to fly through Canada. Denied boarding in Nairobi on way over and had to book on another airline."
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."
Cons: "I was NEVER TOLD I would need a transit visa to fly through Canada. I was denied boarding in Entebbe by British Air and had to rebook and pay for another flight on a different airline that didn't fly through Canada. Who has another $1,700 in their pocket to cover such expense? A terrible financial hardship. I will NEVER use Kayak again to book travel."
Cons: "I asked a crew member to find me a empty space near me so that i don't need to store my luggage in the way way back, and she said she was too short to open and close those overhead bins. SERIOUSLY, HOW DID YOU GET THE DAMN JOB"
Pros: "new plane, premium economy was very good. chicken dish was excellent. better than expected."
Pros: "Very organized ,clean planes"
Cons: "Delay that caused us missing the connecting flight."
Cons: "The gate agents did nothing to combat the gate lice that lined up in the "boarding" lane long before their boarding group was called. I almost missed my boarding group (which would have resulted in my carry-on being gate-checked all the way home) because the line was 40-deep. Only after asking the first person in line did I realize that the people lined up for "Boarding Group 3" were actually all Boarding Group 4. My flight didn't have working AC, and my seat didn't recline. I was burning up the whole time, and forced to sit at an unnaturally upright angle for the entirety of the 3.5 hour flight. I've never had a good experience with United. I will not be flying with them again."
Pros: "Great crews"
Cons: "Not sure"
Pros: "One of the crew members was very good"
Cons: "The food!!! Would have been nice to have screens for the movies"
Cons: "Flight was cancelled"
Pros: "Hard to come up with something"
Cons: "Remarkably, airline was unaware of FAA regulation requiring window seat for Portable Oxygen. Switched at the last minute to the last row, which does not recline. Thus sheer misery for someone with back trouble. Wi-fi also inoperative. Plus, the panel on the siding was loose snd vibrated the whole time."
Pros: "Crew was pleasant and did their job well"
Cons: "The de-ice took way to log and not enough leg room"
Pros: "Great movies."
Cons: "Not enough food for 8.5 hours!!"
Pros: "On time. Flight attendant was exceptional."
Pros: "Everything went like clockwork"
Cons: "Out flight was supposed to leave by 11:10 PM. United kept delaying the flight until 2 AM when they announced they flight was delayed to 8AM the following morning. At that point we had to stand for 1.5 hours in line in customer service with no information as to why this had happened. By the time we were with customer service it was too late to go to a hotel to sleep, so we had to sleep in the floor of the airport. The flight boarded to leave by 8 AM but we were again delayed in the runway 2 more hours. The last explanation the gave us was that the copilot never showed up. I do not recommend flying with United Airlines."
Pros: "It’s existance. Informative capt."
Cons: "Late almost 3 hours. Sketchy bev service. 50 seat RJ."
Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"
Cons: "Boarding group is getting huge!!!"
Cons: "5 hour delay; sat on the plane for that duration with minimal handouts of water or snacks. Why didn’t we go back to the gate and de-plane? It was utterly miserable."
Pros: "Everything was good .with kayak app we can find avery ways in every airport we had to find .thank you"
Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
Cons: "The flight was canceled, terrible attention"
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Pros: "On time, easy boarding. Good storage room for carry-on luggage. Clean, great new aircraft."
Cons: "Not enough beverages served during long flight."
Pros: "The timeliness was the best part of the trip. Stewardesses were friendly too."
Cons: "The seats felt like hard plastic; I actually felt some sort of pain for sitting on the 62 minute flight."
Pros: "The flight was excellent"
Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Pros: "Nice crew"
Cons: "Lost luggage twice!!"
Pros: "I love THe. cak airport. ANd I am flying United again tomorrow"
Cons: "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"
Pros: "Crew was very friendly."
Cons: "No leg room."
Pros: "United seems to have serious problems leaving on time for whatever reason. That airports still don't have any options for sleeping there or similar... no point in not upgrading that situation."
Pros: "Friendly staff."
Cons: "Lack of leg room."
Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Cons: "The delay of 1 and 1/2 hours caused us to miss the next flight. We called United to report the delay and they promise us the next flight was going to be held. They didn't. Don't make promises you can't keep."
Pros: "Many movies to choose from that are relevant."
Cons: "Crew members moved very slow when getting drinks."
Pros: "Clean newer plane"
Cons: "Entertainment Seating"
Pros: "The struf waffles"
Cons: "Every thing went well"
Pros: "friendly staff"
Cons: "first class seats not comfy. No wi-fi on the entire outbound. I had paid $149 to upgrade to first class. With no movies, no wi-fi, and being a vegetarian with 2 chicken entrees (chicken sandwich or chicken salad!) and no extra room, I decided to drink. I had 3 "free drinks" in first class, which was like paying $50 for a vodka tonic without a lime (3 times). Save you $$$"
Pros: "They have a snack and a drink on such a short flight."
Pros: "From Akron to Cleveland it was a great trip"
Pros: "On time"
Pros: "I liked how we were kepted informed of the delay."
Cons: "The delay but weather was bad so it is understandable."
Cons: "crew was rude, boarding and waiting were horrible"
Pros: "Safe flight"
Cons: "Very old plane"
Pros: "I was surprised on how clean the plane was, considering it was an express. The attendance were pleasant as well."
Cons: "How small the snack bag is."
Pros: "Check-staff was very gracious."
Pros: "Great service and smooth flight."
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "Employees were very nice Very easy to board/check in"
Pros: "Attendant was attentive to her job."
Cons: "The aircraft is uncomfortable."
Pros: "Window seat was very comfortable and nighttime views of San Antonio and Houston were beautiful."
Airlines flying from Ohio to Brazil have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Brazil
Masks required on board, masks provided on flights from Ohio to Brazil
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Brazil
Testing for antibodies, testing for symptoms for flights from Ohio to Brazil
Waiving of change fees. Search flexible flights from Ohio to Brazil