Wonderfully pleasant experience. Good meal and beverage selections. Professional air staff.
Seat width can be a bit wider. not nice that they charge extra for the window seats. online check in can be greatly improved. in other words, their online interface is bad.
Seat width can be a bit wider. not nice that they charge extra for the window seats.
Seats were comfortable with excellent legroom. Meals were also quite good. The cabin crew were excellent and very helpful. The check-in experience was also very smooth.
Seats had more space than expected. No recline, that is good.
Everything was excellent except for the hot cabin during the two trips. Why would you keep the cabins cool hot?
The ehole fliht went smoothly. No delays. Bur the food was not good.
Wonderful. I love ANA airlines. It's the best so far. My first pick when I travel now.
Loved that leg room was great for economy, and food was definitely better than other American airlines, great selection of movies. My mom is happy.
Flights were late on every leg of the trip. Seating was narrow and uncomfortable, and food was below average. I complained directly to the crew, and ANA, and was offered no offset or compensation.
The seats are very uncomfortable just was not a pleasant experience
my flight was cancelled an hour before departure and i have not received a refund yet.
A child behind me was kicking my seat and the cabin attendant noticed and kindly asked me if I’d like to switch to a different available seat. Really nice.
The flight crew was very nice. Had a bit of a hiccup on my end when I checked in flying from Tokyo to Sapporo but the staff was very helpful. Definitely enjoyed both flights.
There was no social distancing on the plane. Lots of people sneezing, etc so the coronavirus measures they are taking are not adequate. Very uncomfortable flight. Also hard to get customer service support by phone in English.
Pros: "I did not use this flight"
Cons: "This flight was one of my flights going back to LA from Japan. But They canceled the flight suddenly and so my whole trip was cancelled without notifications and booked me on other flights (which was scheduled 2days later) but I didn’t receive any call or emails or anything. I bought this tickets through KAYAK (budget air) and Even kayak (budget air)did not send any emails or notifications. Budget air account page showed I didn’t have any flights in the future and that was really confusing. I noticed this cancellation on the day I was supposed to leave. I actually think notifying customers regarding flight cancellation or changes was KAYAK’s (budget air) responsibility because I bout tickets through them and they knew the flight changes. I found out the flight operating by Jet star was cancelled by myself and called customer center. Jetstar customer Center call charges expensive but always busy and they make you wait so long with charging. I was able to manage my trip eventually but this experience was very frustrating. the airflight company and this KAYAK should work more cooperatively for customers."
Pros: "Ticket price was cheap."
Cons: "Offer same price for check-in luggage at counter as when booking. Super long lines to check in, open service desk earlier."
Pros: "It got be from A to B"
Cons: "Offer at least water for free. Provide something to entertain people. A lot of turbulence that seem to be manageable but it was not at the time."
Pros: "Nothing"
Cons: "I paid $170 for the ticket then at the counter they tell me to pay $240 for the baggage worst customer service 2 hours late, no water just bad, really bad"
Very easy process overall. The staff communicated well and everything was efficient.
Very affordable, smooth check in process, flight attendants were safe and kind, lots of flight availability within Japan.
The seat is so bad Can’t recline the chair
For Travelers with babies, if they can be supported by allowing to carry the Baby stroller upto the Airplane gate, and not submit at the Check-In counter. it will be very convenient. Thankyou.
I didn’t even fly on it can I get my refund
Cons: "FLYUS, the company you directed me towards to buy the tickets could not have been more incompetent. Due to the rising Covid numbers in Japan, I needed to cancel my trip. I tried calling the customer service number to Flyus.com three times. Each time being directed to a voice mailbox that is full and hangs up on you before you can leave a message. I had the option to cancel the tickets on their website, but there would have been hundreds of dollars in extra ‘cancellation’ fees with no promise of getting any of my money back from the airline. The cheapest option for me was to not cancel and just not get on the airplane. In all, I just paid 725 dollars for a headache. No actual service provided for that money. I have used Kayak many times with good results. This last time really soured my opinion of your service."
