Daily cleaning, installation of cabin HEPA filters on flights from Oklahoma to Casablanca
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Scores according to KAYAK customer reviews
Pros: "The seats were so comfortable"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Pros: "Nice people and good service"
Cons: "Not much"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Good Experience"
Cons: "Nothing much"
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Cons: "Two hours delay in the start."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "Easy airport business"
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Cons: "tout est à revoir !"
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Cons: "New variety of food"
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Pros: "The crew was efficient and friendly. The plane took off on time and landed on time."
Cons: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "Good selection of movies"
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Cons: "We were 2h late"
Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Pros: "Courteous crew"
Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Cons: "the food is terrible."
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Pros: "No issues, quick trip, friendly staff, comfortable ride..."
Pros: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Cons: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Cons: "Too crowded"
Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Pros: "Seats were great! No snackage... #covid19"
Pros: "Everything was awesome"
Cons: "Flight delay"
Pros: "Everything was great."
Pros: "Smooth flight"
Cons: "WiFi entertainment not working"
Cons: "Checking at Oklahoma City was a bit chaotic. There were not enough monitors to check in so a long line ensued. Then bags were stacked all over the place making one wonder if your bags would get on the flight. Not good."
Cons: "The terrible communication for delays and boarding."
Pros: "Comfortable plane."
Cons: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."
Pros: "Seat was really nice. So were the meals"
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "The staff on board were excellent, very professional and efficient. Despite the fact we left an hour late, we arrived nearly on time, so kudos to the pilots!"
Cons: "We were delayed but didn’t get any updates from AA staff about new boarding times or gates. The WiFi onboard did not work; we could could connect to it but kept getting “Network Not Available” messages."
Cons: "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
Cons: "Bag check fee is steep for students."
Pros: "The only positive thing is that we got to our destination."
Cons: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Pros: "Movies available."
Cons: "One segment had very Little leg room and a reclining seat in my lap."
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "Pleasant service ; courteous team"
Cons: "Flight delayed"
Pros: "I made it"
Cons: "I had to run for all its worth."
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "The original flight time was an hour and 30 minutes. We got there in 45 minutes."
Cons: "The departure times changed several times and the plane was over packed to the point they had to put carryons into checked baggage."
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "1 hour delay leaving. I’m flight entertainment didn’t work. 10 minute arrival delay because the alley to the terminal was blocked."
Pros: "Flight was delayed due to ice storm. AA personnel were calm and kept passengers informed of when we might expected to get the next flight out. They brought in sandwiches, chips and water, which was a thoughtful thing to do."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Pros: "seemed more comfortable on this plane, still squishy."
Cons: "really.. a 6 hour flight with just a cookie.."
Pros: "The flight attendants were fantastic. They took great care of us the entire trip."
Cons: "Trying to figure out where to go in each airport for customs, integrations, and gate changes."
Pros: "It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice."
Cons: "AA trying to sell seat "upgrades" during online checking."
Cons: "American refused to board me becouse LAN did not send the reservation to AA system. Flight was full and AA did not even talk with me about what to do. They just unloaded my bag allready checked to MIA.. After two hours standing at LAN counter they changed my flight to Lima and than to Miami. I came to Miami 12 hours late, very disappointed by this service. According to AA my ticket was never confirmed by the airline !! How can you sell it to customer ??"
Cons: "I had a connecting flight in DFW to BOS. My plane left late from OKC, giving very little time to get to my connecting flight in DFW. The flight arrived in BOS and I got to the gate at 6:15pm; with a flight departure of 6:25pm. I felt the gate agent handled the situation very poorly. Instead of letting me, and another passenger with the same situation as mine, let us know why the gate was closed 10 minutes prior to departure was rude and brusque and said sorry, nothing could be done. A simple explanation of why we couldn't board would have gone a long way. She finally barked out for us to go to Customer Service to re-route us. Customer Service was very slow and the agents had attitudes. I did get on an AA flight the next morning, including comp vouchers for dinner and breakfast, but I missed an entire day of the conference I was attending in Boston."
Pros: "The actual crew on the plane were great"
Cons: "On my trip to Atlanta from new York the gate staff were horrible. Nasty attitudes and forced me to check in a bag that is made and approved by airlines to be considered a carry-on making me miss my 6 am flight to then book me on a 930am flight that was delayed for about an hour. I've never experienced this with any other airline before. Very disappointed"
Cons: "served warm orange juice and did not have ice available on jax to Dallas flight. Ran out of coffee on return flight Dallas to OKC."
Cons: "a little delay in the departure connection flight ."
Cons: "Not able to check luggage all the way through"
Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"
Cons: "Planes too old"
Pros: "Boarded on time, and was a quick flight."
Cons: "There were cabin pressure issues mid-flight that really hurt my head."
Pros: "Quick and fast. Slept through the landing and woke up to everyone gone and was in a rush to get out, but forgot my phone and passport, and I asked about it they went back there and looked for it for me and got it back. Over all good experience."
Cons: "Wish they offered water, but since it was short it made sense."
Pros: "Window seats very cramped. Shoulder literally resting on bulkhead. Otherwise crew, pilot, and service were good."
Cons: "Seat very close to side bulkhead.."
Cons: "PAID FOR SEAT WITH EXTRA LEG ROOM AND GOT NONE! DON'T PICK FIRST ROW"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "Friendly staff, on time"
Cons: "No issues"
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Pros: "The food and service were better than expected given the plane."
Cons: "The plane was so old. It had phones,no individual RGA. The same movie played both ways on our flights and the sound didn't properly work. The overhead was so tiny. I will not fly American again."
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Pros: "The onboard crew was amazing. No problems there. The flight was decent."
Cons: "Both ways I had delayed trips. On my way back my first flight was running late. So arriving at my connecting airport I literally had to RUN clear across be airport and the attendant tells me I was a "no show". So I would have to wait and go on a different flight. The plane was still there. It was 25 minutes before take off time. And she rerouted me onto a different aircraft in which I had to RUN to the other side of the airport again. Only to find out this flight was delayed for 45 minutes. In which adding on to me already delayed flight. I understand some things are out of everyone's control. But the lady made me feel like I was just looking around in shops instead of being where I needed. Never again."
Cons: "We had no crew for an hour, causing a delay. We finally boarded and then sat on runway for over an hour. Pilot then said he was out of his time and we were low on fuel, so we had to go back to the gate and get off the plane. This delay caused me to miss my next connection in Chicago."
Pros: "Crew was friendly."
Cons: "Uncomfortable, no food"
Pros: "Got there"
Cons: "Way too expensive"
Pros: "Crew were accommodating. Not enough leg room."
Cons: "More elbow and leg room."
Cons: "L’attente et la difficulté à contrôler la température dans l’avion"
Pros: "It was canceled"
Pros: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Pros: "Bags were available when we got to carousel"
Cons: "It took longer than average for them to open doors once at gate. That’s probably why bags were available."
Pros: "Flight was delayed 1.7 hours."
Pros: "Flight was bearable"
Cons: "Small uncomfortable chair. Unappetizing snacks"
Pros: "Not much. Crew was professional but that is about it."
Cons: "Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment."
Pros: "No entertainment Little to no food or drinks Some crew were rude"
Cons: "For the trip to finish"
Pros: "I love the variety of entertainment, it never fails."
Cons: "I didnt like how snacks werent included for my 6 hour flght. Also the amount of waste made with all those plastic cups is astonishingly ridiculous. Switch to a more green solution!!!"
Cons: "I thought I was getting a good deal compared to other airlines but was shocked later to learn I had to pay extra to reserve a seat. When this was added it actually cost more. No entertainment for an 8 hour international flight! Really? Only one checked bag for an international flight. I’ve experienced much better on other airlines."
Pros: "nothing special."
Cons: "nothing horrible."
Cons: "Because of the delayed flight out of Lisbon I missed this flight and was rerouted to Vancouver. I had to go through customs and re enter the airport going through security to board the Vancouver fligh. Slept in a hotel for four hours, paid for by Air Canada, went back to the airport through security again and flew to Portland."
Cons: "Previous flight got delayed and Air Canada did everything possible to prevent me from taking my first available connecting flight. They always prefer that we wait!"
Pros: "On tiime"
Cons: "Has to wait an hour and a half at the gate to park in sanfransico"
Pros: "Great value for the money, friendly staff."
Pros: "Une catastrophe à tous les niveaux"
Cons: "I could not get a seat assignment or a boarding pass for my connecting flight"
Cons: "Instructions on Air Canada's website when you Google "how early should you get to the airport flying Canada to USA" say you should get there 3 hours ahead of time. For a 6:40 flight I got to the airport at 3:40, as instructed, and checkin wasn't even open. Per Air Canada's website "You should arrive at the airport three (3) hours before your flight's scheduled departure time. Pre-board security screening for departures to the U.S. opens at 3:00 AM. Exception: 20 minutes for flights departing from Toronto City Airport (YTZ)." Check in staff told me I should have gotten there 2 hours ahead. This is very conflicting. Considering I was heading to a 10 hour trade show, believe me that hour of sleep I lost between 2:30 when I had to get up for this flight and 3:30 when I could have gotten up sure was missed. Correct and consistent instructions to passengers go a long way."
Cons: "Flight cancelled"
Pros: "Flight was smooth and pilot was knowledgeable"
Cons: "My tv screen didn't have sound !"
Pros: "Large comfortable seats."
Cons: "You now have to pay for drinks on British Airways flights"
Pros: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Cons: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."
Pros: "The ever wonderful Air Canada cancelled a bunch of the flights that I had originally booked 2 months before I left and marooned me in the Toronto airport for an 8 hour layover on my way home. Unacceptable. No reason given, no apology made, nothing."
Pros: "Liked being distracted by a free movie."
Pros: "Our flight attendant, Sabrina, was fantastic. Quite friendly and helpful. You can tell she loves her job. She patiently answered questions and made the flight really pleasant."
Pros: "Entertainment and food were nice. There were two meals, one would have been fine, but both were great."
Cons: "The check in counter in Dublin was horrendous. I was forced to check a luggage that was my carry-on on the outgoing flight so there was no reason it was not going to fit on the upper compartment, but the counter agent forced me to check it anyway, even with it being under weight limit. The line was huge and there were 5 counter agents, but 3, and at times 4 agents, at a time, were only pulling from the priority boarding line. We had to wait more than one hour to check in. Than to the boarding, the same people from the counter were the boarding agents. The boarding was extremely slow and again unorganized."
Cons: "I haven't been on a plane with no tvs in more than 10 years. The least you could do is let people know prior to boarding. Like when you purchase the tickets or 24hours before!"
Pros: "Lots of leg room and was able to board early"
Cons: "Food not good"
Cons: "Worst food ever on any airline I've been on"
Pros: "Excellent crew"
Cons: "Economy seating is no longer designed to fit any passenger who is even slightly above average height."
Pros: "Crews were very nice. I also liked biscuits."
Cons: "Ground staff was not as nice as the crews."
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Pros: "I liked the comfortable airplane. The bathroom we used by the front of the cabin was a great size bathroom. Food was OK but could have been better."
Cons: "I upgraded the seats for me and my 9 year old daughter to economy premium for about $300 per seat. You would think they would give you two seats together considering you are flying with a minor. Nope! The seats were on different side of the isle and they had a seat between. One of the flight attendants was gonna accommodate us to be seated next to each other on the side with two seats only and my daughter was happy to be next to me. Another flight attendant comes after us and moves us to the middle where are 4 seats between the isles. I would recommend to ask what seats you are getting before boarding. I had picked two seats next to each other but in the meantime they sold the window seat to somebody else and moved me one seat away from my 9 year old daughter plus an isle between us. Will NEVER fly them again. I felt very uncomfortable and honestly like criminal while waiting for them to decide about my seating arrangements after paying additional $600 on the top of the regular fare. This was a flight from Paris to Montreal."
Cons: "With one hour between the connections, we had to run thru to the gate to get the boarding pass. The agent said that one of the passengers was off-loaded !! We had seats at different locations even though the reservation was for two passengers !! Barely had time to board the plane."
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Cons: "There was no entertainment system. The boarding was extremely slow and delayed due to the amount of carry on luggage. Ultra slim uncomfortable seats for a 9 hour flight."
Cons: "no snacks, no tea"
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "I bought Business Class because the rate was very competitive. Seat was comfortable enough. Flight departed nearly an hour late, but arrived early at the destination, which helped."
Cons: "The flight attendants in first class honestly seemed overworked and had no time for anyone. A request for a mixed whiskey beverage brought a Diet Coke instead. The attendant didn't seem to care at all when the mistake was pointed out, nor did she fix it. Snacks and drinks were essentially flung at us with the care of throwing slop at farm animals. Which pretty much describes the quality of the meal."
Pros: "Wifi was a bonus (not free, but was good to have, and worked well). Staff was friendly."
Pros: "Friendly crew members"
Cons: "There was more kids then adults in the plane. The food was terrible, surged too late for a flight to a muslin country with almost everyone fasting on board. Once it was served, left side of the plane was served first while kids on the right side claming their meals and not understanding why they are not getting any. The bathrooms were dirty. No screens on board. The seats bead some upholstery work."
Pros: "staff was polite"
Cons: "I think a "red-eye" should automatically include at least a pillow (whether or not you were in first class) and an attempt to keep the lights off in the cabin. Our carry-on luggage had to be far behind us and on the other side of the plane. If you would board the rear first and have each passenger keep their carry on above their own seat this would eliminate this problem and the congestion in the aisles which occurs because of it."
Cons: "My sister is still stuck in Paris after she was rerouted there from Toronto to catch a Royal Air Maroc flight. The air canada office closed and the phone line people have failed to ensure that her ticket was paid for so she's been stuck for two days in Paris and traveling a total of three days!!"
Cons: "I took the same route with west jet the prior week. Same price. Maybe a bit cheaper even. Seats were far more generous. I used to always take air canada. Now if it is s rouge flight I look at all other alternatives first before having to settle for rouge. Terrible airline."
Pros: "One of the stewardess is really cute and she speaks French"
Cons: "The cabinet temperature is ridiculously low and they only offer a thin blanket"
Airlines flying from Oklahoma to Casablanca have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oklahoma to Casablanca
Masks required on board, masks provided on flights from Oklahoma to Casablanca
Social distancing seating
Middle seats unavailable to book on flights from Oklahoma to Casablanca
Testing for antibodies, testing for symptoms for flights from Oklahoma to Casablanca
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