Absolutely everything went wrong. Many delays causing me to have to rebook with another airline. Worst travel experience ever.
Heater worked poorly. Cold flight.
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Be wary very quick to cancel and no accommodating at all
Pros: "Everything was great."
Cons: "I can’t believe I’m saying this but I don’t think anything else could have been improved"
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Cons: "uhhh social distancing!!!! We were packed in that plane...."
Pros: "They looked for 18 people to get off the plane because of weight restrictions and the process was very disorganized"
Cons: "The airlines need to board and deboard by group number."
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "The stewardess that was serving refreshments threw my pretzels at me and refused to list off drinks. There was no menu in the seat in front of me, so I was curious of my choices. Extremely rude and unprofessional, there is no excuse for the way I was treated."
Cons: "Hire stewardess that are professional and polite."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "I was there on time .."
Cons: "Save seats for your mistakes and compensation for my time and missed reservation.."
Cons: "My luggage was delayed. I received it the day after"
Pros: "Crew didn't show up was horrible"
Cons: "Schedule your employees beeter"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "The crew was amazing on our American flight from DFW to PV"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Service and meals."
Cons: "Middle seat."
Pros: "Being prompt"
Cons: "Ran out of food I liked."
Pros: "Tulsa to Chicago was nice."
Cons: "First flight was delayed, reschedule for new flight 4 hours later, second flight delayed. Barely made connecting flight. Plane was almost empty, I’m 6’4 and asked mid flight to move to exit row because my knees was pressing into the forward seat. 1 person out of 6 seats were in the exit row and the gentleman attendant denied my request. I didn’t flinch about my full day of delays and connection issues but on an empty flight it would have been nice to catch a break. I landed in Pittsburgh at 12:30 at night and got to my hotel at 1:30am with an 8 am presentation. AA delays really have created a discontent with my business trips. As I use AA as my primary airline I hope this doesn’t continue or I’ll switch to United for future business trips monthly."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "It was a great overall experience"
Cons: "Didn't have a meal but I still loved what they did serve"
Pros: "Smooth flight, takeoff, and landing. Efficient boarding and unloading plane. Excellent timing of departure and arrival. Crew was efficient."
Cons: "No leg room. No food. No entertainment. Long taxi time to gate after landing at DFW. Crew all business not that friendly."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "The planes were new. The entertainment system was great. The windows had a cool dimming design. You could help yourself to water and snacks. The crew was nice."
Cons: "The bathroom ran out of toilet paper."
Cons: "Flight attendant was unprofessional."
Pros: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
Pros: "I liked how quickly we boarded and the options for entertainment. It was nice when they gave us the whole soda instead of all ice and a few sips."
Cons: "Got a tad hot in the plane and had to gets gone looked at for an extra hour"
Cons: "The crew looked very bored."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "Great customer service, very friendly and helpful. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Cons: "The lady next to me was too large to fit in her seat. She clearly needed a second seat, but instead the stewardess just brought her a buckle extender. I was in an exit row and was smashed to the wall almost the entire trip. I was dissapointed that AA didn't require her to purchase a second seat on what was already an overbooked flight."
Pros: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."
Pros: "the clerk at the boarding desk was kind"
Pros: "Fast check in, timely take off & arrival Excellent and friendly service"
Pros: "Comfortable seats, pleasant staff"
Cons: "Flight was 30 minutes late departure, and arrival (no gate at LAX due to late arrival."
Pros: "Inflight movies"
Pros: "Heidi was very nice!"
Pros: "The food and the crew"
Cons: "Entertainment system, it is outdated"
Pros: "Amabilidad de la tripulacion"
Cons: "Podrían dar comida, el viaje no es tan corto. Aire acondicionado demasiado frío, muchos pasajeros solicitaron regular l temperatura, no habían suficientes mantas"
Cons: "I could've actually made it to savannah tonight but I've been stuck in two different customer service lines for over 3 hours"
Pros: "Very little"
Cons: "Flight delayed, updates were poor, plane took off and landed again, further delays, more poor information, then when we landed no one was on the Customer Service desk."
Cons: "Flight was canceled due to United's mismanagement of crews."
Pros: "Clean, comfortable and on time."
Cons: "No screens in the seats. Food options are the usual limited fair"
Pros: "Comfortable seats with screens"
Cons: "Mediocre snack"
Cons: "I didn't get to get on the flight."
Cons: "Slow boarding, no food no drinks, no tv."
Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Pros: "The pilot"
Cons: "Everything else"
Pros: "Entertainment worked on this flight! And once again, I had an empty seat next to me - that's always a huge plus so I can stretch a bit."
Pros: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Cons: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Cons: "The plane was delayed because it had no air conditioning. We got on after an hour and a half delay with NO AIR. I was almost sick the entire flight because it was so hot."
Pros: "Good tail wind made it early"
Pros: "So they lost my bag but where super helpful and nice!"
Pros: "The staff were fairly friendly. It was a short easy flight"
Cons: "I didn't care for how tiny the plane was but the pilot definitely knew what he was doing. I still felt safe."
Pros: "I was sat in an exit seat."
Cons: "The lady in the seat next to me was so overweight that I couldn't sit comfortably for the entire flight - I had to lean out and it hurt my back!"
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Cons: "Snack offering was caramely sugar cookie"
Pros: "Not applicable. Do love the size of the Tulsa airport and ease to get to United gates. Yummy waffle snack!"
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Pros: "Attendants were amazing"
Cons: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Pros: "The boarding process is terrible, because communication breakdown is inevitable. The crew on the plane are sometimes rude, and have no patience when passing seated passengers. One air hostess constantly bumped into my arm like a bull as she passed walking down the isle. Entertainment is practically non-existent on long flights unless you pay for it. Two of my flights were cancelled last minute with little to no remorse, and I had to wait 2 days to catch the next flight. That flight was even delayed more than an hour. I was sick by time I reached my destination. Overall, United would not be my 1st choice due to bad experiences numerous times."
Pros: "Just the crew"
Cons: "Now when I fly united i feel like flying with spirit or jet blue o any other cheap airline, they charge for everything but sodas. They don't even carry blankets. The fact that for a long (3h- 4h and 5h) flight (took 4 overall during the holidays) united didn't offered ONE movie for free at least was very disappointing. Not one of my flights were on-time!"
Cons: "Same. No ffood ..poor Service and allso charging. To much for extra weight. $200 for 3 extra pounds. Ridiculous. Also charged for one check in bag..Todo much"
Cons: "Viajar en United es desastroso. Los asientos son demasiado pequeños, yo mido1.57 metros y no me podía ni mover."
Cons: "My flight was delayed by an entire day and I gladly accepted the change, I did not argue. Then, on my return, I arrived 20 minutes before my flight and the desk associates would not issue me my ticket. The flight had not left, I had not missed my flight, theywould not let me board for not being early by 40 minutes (I was there 20 minutes before). The reason this pissed me off is because I had to pay 2 additional hotel nights which wound up costing me additional 300 dollars which United WONT PAY FOR. I want at the very least 300 dollars worth of credit, it is unbelievable."
Cons: "It was a very small plane and the air must have not been working because it was very hot and uncomfortable"
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Cons: "I never went to the destination you are sending this to me for. I've never heard of Valparaiso."
Pros: "Crew was nice"
Cons: "How small the plane was. No room for legs or overhead luggage. Turbulent....not a smooth ride at takeoff or landing probably due to the size of the plane"
Cons: "When I found out I had to pay for my luggage that was it for me. Everything went downhill from there."
Pros: "The staff was really polite and were willig to answer all questions with a smile."
Cons: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Cons: "They delayed the flight due to "operational difficulties". I understand this happens, however, their communication towards customers was unacceptable. They first announced a 20 min delay, followed by another 30 min, then 30 more and then 30 more than then 30 more! They basically kept us at the gate for 2 1/2 hours until the found another plane. For a business like United, and flying out of their hub this is completely unacceptable. We ended up leaving at 11pm for a flight scheduled at 8. They didnt give anything in the plane to make up for it. No food, no free wifi, nothing."
Pros: "Simple and easy to check in, board and even upgrade my seats."
Pros: "Overall everything was good. We made good time. The crew was personal and funny. It was a smooth trip with nothing serious happening. I just never know how backed p security was going to be. I wish there was a way to change that."
Cons: "The seats were so close I didn't have an armrest for two hours. It was just really close. Also, why do they not serve Dr. Pepper products?"
Pros: "The seat next to me was empty"
Cons: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."
Pros: "On time, safe flight, friendly crew and arrived 2 minutes early! THANK YOU!"
Cons: "See above!"
Pros: "I liked how nice and friendly the flight attendants were."
Cons: "I felt like tuna in a can."
Pros: "Early seating, left in time, friendly staff."
Pros: "The crew was nice."
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Better ticket counter service
Cons: "Seats are very VERY tight"
Pros: "Not Applicable option needs to be added to survey for companies like Frontier that don't offer any Entertainment other than the odd flight attendant zaniness. Frontier's snacks don't really qualify as 'food', either."
Pros: "Price was good, on time."
Cons: "No entertainment. Thin seat cushions."
Pros: "Seats where comfortable and I had space"
Cons: "Maybe TV's can be added, the crew members weren't so hospitable"
Cons: "They charge for every thing individually"
Pros: "The price was good."
Cons: "The seats are terribly uncomfortable!"
Pros: "I liked the fairs. plane was nice friendly crew we did well on the seat Lottery"
Cons: "My wife and I didn't get to sit together No drinks, peanuts"
Pros: "Flight was 90 minutes late. Hard to recover from that."
Cons: "Flight attendants could be more pleasant. They seemed grumpy and not happy to be there."
Pros: "Smooth flight, great service from flight attendants."
Cons: "Yelling crying kids"
Pros: "It was a newer plane, clean, staff was very courteous. There was not any entertainment and I did not purchase any food items. Over all it was my first flight on Frontier and it was fantastic."
Cons: "Terrible experience. No leg room. Sneaky fees. And they canceled our return tickets without telling us which cost us an additional $13000. They weren't even sorry."
Pros: "Service friendly. Pilot funny. Clean. Average comfort."
Cons: "Cost for baggage. Too much."
Pros: "Very nice and flight was smooth"
Cons: "Three hour delay which almost made me miss my connecting flight. Not even an apology was offered. As we landed my connecting flight was boarding and no attempt was made to deplane the delayed connecting travellers first."
Pros: "Basic, simple. No frills but economical"
Cons: "Seats did not recline.. So uncomfortable"
Cons: "Weather delays happen. But Frontier left me stranded in a Denver and offered me no options other than a refund? No rebooking no hotel nothing."
Pros: "Getting off plain"
Cons: "The total experience with Frontier"
Pros: "The stewardesses were friendly, the flight was smooth, albeit weather patterns."
Cons: "We were delayed an hour, but 45 minutes in, they boarded without sufficient notification, but that could speak more of the airport more than the airline."
Pros: "MCO airport is nice"
Cons: "The mix of LAX and frontier is enough to drive you mad. Delays with the airline and, no joke, 70 mins latter still waiting for the baggage carousel to even to on...."
Pros: "Staff on return journey were nice, good pilot too"
Cons: "Lots of delays, no real food available for purchase, husband thought seats were uncomfortable"
Cons: "Tight seating not well padded. Crew very pleasant"
Cons: "I paid for the upgrades first row seat. There was no padding, I could feel the metal seat on my back and bottom. Very uncomfortable! Seats do not recline. No entertainment. I didn't buy any food, but they do give free water. I used to like Frontier, but would not use them again:( Maybe for a one hour flight, but it's not so cheap and uncomfortable even in the nice seats! I heard horror stories about the regular seats being terrible, but not sure the $$$ ones are better but for more leg room."
Pros: "The price was right until we were charged for each checked bag including carry on luggage. The seats on the plan were also incredibly uncomfortable."
Cons: "Continual delays with lack of communication and transparency."
Pros: "Price of flight"
Cons: "When I went to sit down in my middle seat there was two larger women on either side of me. If I was any bigger, I am a 5' 4" 110 lb woman mind you, I would not have fit in between these women. If you keep shrinking your seats, no one will fly with you. In the future, I will be booking my flights further in advance with an airline that has seats to accommodate someone who is the size of a full sized man or woman."
Cons: "I missed my flight and they wouldn't let me fly standby."
Cons: "My partner had a change of plans and cancelled her flight so Frontier could resell her seat. In the process the agent also erroneously cancelled my flight. I did not discover this until I arrived at the airport two hours from home. After an extremely frustrating 2+ hours on the phone with customer service I finally got to Edwin Watkins in the corporate office who made it right by paying for a flight on an alternate carrier. So a big shout-out to Mr. Watkins, but very poor grades for customer service prior to that who offered my non-solutions such as flying out the next day, or a full refund which would have then required me to pay astronomical last-minute airfares on a different carrier. Also frustrating was being told repeatedly that the agent would be back on the line in five minutes and then hearing nothing for 20 minutes or more. Like some other reviewers, I also was not aware of the fee for carry on baggage. I don't object to this approach to pricing, but I think it needs to be very explicit up front. Spirit Airlines uses a similar pricing model but they do a much better job making it all clear to the customer up front. Finally, I gather there are some seats that recline while most do not. I was right behind one of the reclining seats and felt pretty crowed. Presumably this would be less of an issue in rows with non-reclining seats in front."
Pros: "Everything was AWESOME!"
Pros: "Price was good."
Pros: "While Frontier offers "budget" flights, you have to look hard to see the differences. The crew was very helpful and everything went smoothly."
Cons: "The seats were fixed in place, and the tray table was the size of a post card. Though the seat was still comfortable enough."
Pros: "The crew was fine, polite."
Cons: "My biggest complaint is the lack of communication. Upon booking they do not make you aware that you have to pay extra to bring luggage of any kind. This added $60 to my trip, making the flight no longer "low cost" also I was sitting in the back of the plane and the bathrooms were emitting a sewage smell during the whole flight. We were also delayed for over an hour both ways once sitting on the plane and there was no explanation as to why. I would never consider taking this airline again."
Pros: "Filet attendants were very active and courteous"
Cons: "Seats are thin plastic with little to no padding. Seat table is the size of an envelope. I wouldn't ride this carrier an anything over 2 hrs again."
Pros: "Haven't even gotten on the plane."
Cons: "Southwest is flying out constantly and we're just sitting here. The weather is great but we're still on the ground. Bummer."
Pros: "Crew was friendly"
Cons: "No access to pre check. No web check in for on line boarding Oh wait I have to pay for a seat!? What I have to pay to bring my NON Checked bag?! Absurd. Never again. Oh, no plugs, no wifi, no entertainment. No snacks or decent food for purchase"
Pros: "The flight crew on the first leg was friendly and efficient."
Cons: "The fly attendants read thru announcements in a very bored tone and so quickly that some passengers were asking "what did she say?". This is not only dangerous but reflects a lazy attitude on the Denver to Memphis leg."
Pros: "The flight was cheap"
Cons: "The seats didn't recline and they were extremely hard, I will never fly frontier again. There is no type of entertainment on this flight, no tv or anything."
Pros: "The price was great. The crew were very friendly and nice. It was very easy to check in."
Cons: "It was a little smaller plane than I am used to, but nobody was sitting next to me so it worked out."
Cons: "The seats, the pilots they land to rough and at a high rate of speed!!"
Cons: "Delayed flight....not cool"
Pros: "Friendly staff"
Cons: "The small cramped plane on the way from Denver to Bismarck."
Cons: "They overbooked the flight so we're offering people travel credit to fly the next day. Flight attendants didn't do anything, no water on the flight"
Pros: "Nothing will never use again"
Cons: "Charged for everything including 45$ per piece for carry on plus luggage Terrible terrible never recommend or use again"
Cons: "Waiting on the runway. Bumpy ride"
Pros: "Thinking I was getting a reasonably priced flight."
Cons: "Paying for checked bags AND carry on bags and a soda water and a snack. By the time you add up the unexpected charges you could have paid for a more reputable and less crummy airline. I will never fly Frontier again. Thumbs down."
Pros: "Same review as before"
Cons: "Same review as before"
Pros: "Overall it was okay...crew and staff were really pleasant.the"
Cons: "The cost for luggage was ridiculous!! While I expect to pay for checked bags, paying $40 for a carry-on is outrageous. Fares seem cheap up front but then you get nickled and dimed to death at every turn later."