Pros: "Very few people on the flight. Plane was clean, in good condition. Boarding was straightforward. FA's were attentive and keen to please."
Cons: "One little cookie. I could not log on to the in flight entertainment."
Cons: "Boarding the plane then getting off to board a different plane 40 minutes later only to take off an extended hour to then idling on the runway for another 30 before take off made me miss my shuttle appointment to whistler subsequently missing a wedding I was attending."
Pros: "Crew were very pleasant. Flight was on schedule."
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Cons: "Our flight from Dublin arrived late, we missed our connection to the Alaska airlines. Since the arrival from Dublin came into terminal 1 and our Alaska airlines flight was in terminal 6 we would most likely have not made our connection anyway. Since we had a 3rd party booking they could do nothing."
Cons: "When we landed they parked the plane a foot from where it needed to be. We all had to be reseated while they moved the plane a foot. It still didn't seem to work. It took 20 minutes before the door was opened to deplane."
Cons: "The Flight Attendants were very kind and super attentive!"
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Pros: "Arrived 30 min early"
Cons: "Having a gate at ORD. Waited on runway for 1.5 hours"
Pros: "Comfortable seats"
Cons: "We had a delay in departure"
Cons: "Movie options and better food variety"
Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"
Pros: "Excellent boarding arrangements. Great selection of entertainment shows. Crew were good hospitable."
Cons: "Seats were too bad. Half the seats on the flight were not able to be pushed back. Uncomfortable journey. Food selection wasn't the best. Also the quality could be questioned."
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Pros: "Several great movie options."
Cons: "No free, little packs of food, and very small options list that was overpriced."
Pros: "service excellent"
Cons: "Alaska lounge sub standard"
Pros: "Very warm and pleasant crew with great service while the ticket price is reasonable."
Cons: "We arrived at the airport 5 minutes (NO more than that) after the one hour check in time to fly international going to Mexico. We were told we had to wait in line to speak with someone to print a boarding pass. There was an extremely long line with only two employees helping. We then asked if we could get our money back being that if someone has specially helped us with our case only being 5 minutes late to check in, but they declined. We had to book an entirely different flight and still have not gotten our money back. It was very stressful and unprofessional and had someone actually helped us, we would’ve arrived at our destination at the proper time we worked so hard for. I know my boyfriend and I weren’t the only people with his problem because two other families ran into the exact same avoidable problem. It felt very unprofessional. It ruined a familys vacation and caused the poor children to cry because of the lack of accommodation. We would love our money back but not sure you guys will even do so. Very disappointing."
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "Long lines at checkin, was in line for +45 minutes, several people missed their flights, it was not the best time to be training attendants as it held up the lines"
Pros: "Friendly flight crew."
Cons: "Small, hard seats."
Pros: "Getting to my destination on time. No lost luggage. The crew was very good about finding me when left camera behind on plane. Excellent service. I travel on Alaska and. Irvin America frequently and have never had an unpleasant experience on either one. They are always pretty much on time."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "Crew was great. I was carrying a tuxedo and a suite and one of the crew offered to take them from me and hang them instead of folding them in the overhead. Everyone was very please t."
Cons: "1. Entertainment was a small tablet that you rent to see movies. I can’t believe it has reached that extent. 2. Food. We ordered a chicken sandwich and the veggies that go in the sandwich came separately in. ZIPLOCK bag. The shredded carrots were all over the place. Really bad idea."
Pros: "I changed my seat so a family could sit together. The seat I took wasn't quite as well located as the one I gave up so the attendant was so generous giving me a free movie and wine!"
Cons: "I liked everything. No complaints"
Cons: "No actual meal given to passengers unless you paid for it"
Cons: "The usual: poor seating and no food/beverage service gratis. Compared to the majors United, American, and Delta, Alaska service and helpfulness are outstanding."
Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"
Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."
Cons: "I wish there were more meals. My wife and I tried to order items but they were often sold out."
Cons: "On the return flight it was cancelled and they put us in a flea bag hotel and I have written Alaska and requested a FULL ROUND TRIP TO COSTA RICA and they haven't had the courtesy of responding. I wrote Wayne Newton 2x. b"
Cons: "Got to the gate about 20 min before flight. The gate attendant got a bad customer service attitude when I questioned why we couldn't board flight. We were a little late because our flight from Taipei was an hour late. She did schedule us at 6 am on another flight which made an interesting (painful) night with 3 boys under the age of 6. Nowhere did it state that boarding was closed 30 minutes prior to the flight. Bad experience - late night ...small kids... no food or drink available...surley gate person..no notice of the boarding policy...just a very bad experience."
Cons: "Flight was delayed from LAX to PDX. Also there were a handful of people (myself included) that had to catch a tight connection in PDX. The flight attendants should have announced for people to stay seated upon landing to let those few get through that had only a few minutes to make the next flight, but they did not so it took 15-20 minutes to disembark which was very frustrating."
Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind. My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company. Overall we liked our experience with Alaska and would definitely use them again!"
Cons: "My things got stolen and I filed a complaint but no one got back to me!!!!"
Cons: "Another NA airline. No frills what so ever. Almost as good as a bus ride."
Pros: "Ground and in flight crew was very friendly."
Cons: "Flight was 4 hours late because of a suddent issue with the designated pilot's health but then they also gave me a good discount coupon."
Cons: "Got in later than expected into Seattle, so had to rebook my shuttle and delay it an hour. Not awful but certainly an inconvenience."
Pros: "Fairly expedient"
Cons: "The following day travel experience via Alaska"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Pros: "Loved not having to pay for bags. That is a great thing!!!"
Cons: "would like better options for something to eat, that does't require a payment of some sort."
Pros: "Staff was friendly and boarding and unboarding was swift."
Cons: "The seats weren't that comfortable and not much leg room."
Pros: "I'm not normally an avid traveller, but in this last week, I've had the opportunity to fly on four different airlines. By far, the best airline ive flown upon was alaska. customer service was so friendly from start to finish, the employee who checked in our luggage (who was incredibly professional with an very frustrated guest behind me in line, while managing to not alienate my wife and i), ro the flight attendants who were prompt, responsive, and efficient in hydrating the passengers. My wife is uncomfortable with flying, and their demeanor with every aspect of their work made her feel safer and, at least, a little bit more relaxed. Thank you."
Cons: "Nothing, every point of my intreactions with Alaska Airlines were excellent or better."
Pros: "Over all Alaskan airlines does a great job."
Cons: "The boarding process was very sloppy. The boarding person made very little to no announcements regarding boarding procedures. He then made everyone who had lined up in general boarding line exit the line and then finally turned on the sign that said preferred boarding. Then the same thing happened again. He could have saved all of us and including himself lots of frustration if he had just made an announcement regarding the boarding process with directions when he was about to start boarding. Everyone was left without clear directions. Big let down to start my experience with Alaskan airlines."
Pros: "The extra leg room was great!"
Cons: "COMUNICATION. I am appalled by the service I received between Orlando and Ponce. My flight was schedule to take over around 11ish last night it got delayed for after 3 am. Coming from Worcester and arriving in Orlando at 7 pm I was appalled. I was finally switched to an early flight and I was also promised that my luggage would arrived with me and only one baggage arrived. In Ponce I was lectured by Roberto regarding missing luggage while standing in there ready to cry."
Cons: "Delays on departure and arrival."
Cons: "The screens are old and didn’t work very well for the inflight entertainment."
Pros: "This time within the last couple months the trip a lot better."
Cons: "Very bumpy flight, live TV was not working, pilot speed was not smooth."
Pros: "Everything was great we left on time. Provide food was awesome"
Pros: "Crew member Joe was very kind to my son with autism. He went out of his way to help him have an enjoyable flight."
Pros: "JetBlue never disappoints. Professional through and through."
Cons: "There was no Wi-Fi on the plane. This Airline seems to always have issues with their Wi-Fi being available during flights. The female crew member on this flight had a snotty attitude when I asked for more sugar with my coffee."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "delayed, old airplane, bad snack, etc."
Cons: "customer services"
Pros: "Overall, we love Jetblue."
Cons: "Our seats changed from the ones we picked which were mid-plane, to the very last row. While convenient for the restroom, it has us getting off the plane."
Pros: "The entire trip was comfortable I have no complaints"
Cons: "Entertainment system did not work and my seat did not recline"
Cons: "They took my carry on to check even though there was plenty of overhead space when we took off. Slow and late boarding."
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Pros: "I reached my destination."
Cons: "Misdirection, and poor flight matching aside (set parameters for LGA or JFK and ended up with SWF), the process was awful. Delayed for 5 hours, merely missed connection to Metro North Rail. Will not ever use Kayak again, regardless of full or partial blame in the matter."
Pros: "I love it"
Cons: "No food"
Pros: "The flight attendant helped me find a place for my carry on and even stowed it for me. That almost never happens! Leg room was more than I expected. No delays."
Cons: "Entertainment system had to be rebooted 4 times on the return trip. Not a big deal, as I always have plenty of reading material to pass the time."
Pros: "Wi fi and the tv made the time pass quick , seats were big , flight was quick"
Cons: "Had to wait over 1/2 hour on runway because there gate was not available when we arrived in Austin."
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "One crew member graciously stepped in right away to help me put my bag overhead.The crew was very friendly and efficient at getting food and drinks to everyone. Also, there was a gentle and effective push to get everyone to get seated quickly, and we arrived early to our destination. All good."
Cons: "The screaming boy in front of me who choked on something and threw up a little. I had to hold a napkin over my nose for most of the trip because of the smell. The parents took care of it without letting anyone know, so it wasn't anything against the crew. I was just uncomfortable for most of the trip because of that."
Pros: "Good snacks, was switched to an “even more space” seat"
Cons: "Changed gates without notification, got at email with delay notification but no information that the gate was moved from 5 to 25 until I went up to ask the desk staff since my departure wasn’t showing on the screen. Very loud engine for some reason. No USB a chargers on plane is old school"
Pros: "No turbulence"
Cons: "It was all good"
Pros: "Good flight"
Cons: "Tv in all seats is great but they are small and not very good picture or sound."
Pros: "Roomy seats, good snacks, great crew!"
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "I don’t think it’s a good idea to change flight time to an earlier time. I missed my flight and then had to deal with the attendants at BWI. They were very rude and unhelpful . The only person that was helpful was a woman by the name of Natalie. I spoke to her over the phone and she was awesome ! If it wasn’t for her my experience would have been horrible. I do not plan on flying on Jet Blue ever again. I thought I was saving money but I ended up spending about 200$ more due to hotel cancellation and over priced long term parking at National airport in DC."
Cons: "Read above!"
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Cons: "We missed our plane. The Kayak calendar reminder said the flight departed at 5:45 when in fact it was 5:26pm. So it left without us. The next flight was at 9:50pm and it was delayed to a 11:00pm departure. The worst part - We were travelling with a 2 year old. Worst experience EVER."
Pros: "All our flights with jetblue were excellent"
Pros: "I love the fact they allowed Active Duty and RETIRED MILITARY to board immediately after Group A"
Cons: "Absolutely nothing!"
Pros: "The system was down at my seat. No wifi"
Pros: "The crew had a lot of energy one guy went around asking if everyone was okay! They did a wonderful job and I wish I knew that mans name because he deserves a raise! Will definitely fly again!"
Cons: "The delay was the only bad part but even that wasn’t to bad!"
Pros: "The flight was great."
Cons: "The tv controls didn’t work"
Pros: "Crew was polite at the gate and on board. Flight went smoothly, temp was comfortable. Love the individual screens for all."
Cons: "My sons tv screen wasn't working. I pushed the attendant button to see if they could help, nobody ever came. I left in on for quite awhile too. Wi Fi was hard to log into."
Pros: "The staff were friendly."
Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."
Pros: "Left on time and arrived early both ways."
Pros: "Great process, easy boarding and smooth flight."
Cons: "Would like more healthily snacks included"
Pros: "Extra legroom, TV and in-flight movies, service"
Pros: "Seats were comfortable"
Cons: "Smell in the air"
Pros: "I like the hospitality of the crew members everyone was so warm and friendly and make u feel right at home the pilot let u felt easy telling you everything going to be ok and it will be a quick flight over to orlando hearing that let me felt a bit of ease its a great experience i would recommend anyone flying to consider jetblue"
Cons: "I didn't like the fact that we were delayed so long and for all the passenger that had to check in few hours before flight started to feel hungry because of the delays think it was delayed over 3 hours"
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Pros: "The crew was great, they treated me Real nice."
Cons: "Seats could have more room, specially with handicapped people"
Cons: "The tv set stopped working 45 min before landing."
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Cons: "I'm tall and I hace no problems because there is a lot of space between files"
Cons: "Entertaiment debe mejorar"
Pros: "Comfy seats, great entertainment"
Cons: "Boarding process they don’t check in bags at the gate... food was gross. Flight crew didn’t speak English."
Pros: "Good service from the crew /flight attendance"
Pros: "Fast boarding"
Cons: "Flight was delayed... so..."
Cons: "Terrible food - no choices Terrible wines - no choices"
Cons: "Honestly everything was perfect transportation wise. The only issue I had was that my bag was broken in the process. The strap was almost ripped completely off and it made the rest of my trip a little inconvenient because I had to catch more flights and I had to check my bag. This made hard for me."
Pros: "The crew, and the service was great!"
Cons: "Our seats were in front of an exit aisle so we were not able to recline the seats. The people in front of us were able to, so we were very cramped! Had barely any room and had to sit upright the entire flight."
Pros: "Seats comfort"
Cons: "Crew attention. Food. Airport assistance. Boarding times. Take off on time"
Pros: "Good service from the crew and the boarding process was made quick and punctual."
Pros: "Just anything. I have better trips taking a crowded bus."
Cons: "They had 3 boarding trips in the same gate it was a mess, the saddest sadwichch with the mediocre orange juice was the best option, angry crew."
Cons: "Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines"
Pros: "Nicer plane than the one we flew from San Francisco to San Salvador"
Pros: "Everything was great"
Cons: "Keep up the awesome work everyone does"
Pros: "The aircraft."
Cons: "The Food was Horrible."
Pros: "We had an amazing flight"
Pros: "On time"
Cons: "They left all my bags in Miami, i dont know when im going to get them, this is not aceptable"
Cons: "Took forever to check in even though I got to the airport well ahead of time. The self check in stations were not working. The flight was delayed for 2 hours"
Pros: "Great cabin crew. They were friendly and very polite. Seats were pretty comfortable too"
Cons: "Check in process took one hour and a half from Miami! Thank God the desk agent escorted us through customs to board the plane."
Pros: "That the flight was on time"
Cons: "The food, and they told me I should pick up my baggage at Guayaquil but I had to pick it up in Quito"
Cons: "It was delayed 4 hours because they were on strike, lunch was bad, service terrible. No more Avianca for me!!!!"
Pros: "I liked that the crew where nice and congratulate the mountain bike team of Costa Rica who had won second place in the panamerican games"
Cons: "I push the "call the stewart" bottom and they never came to me.."
Pros: "The crew, the plane, the flight, the food was all very, very good"
Cons: "We initially picked exit seats but they ended up unasigning my son's seat because he is 2 years old, both times they gave us the worst possible seats in the plane. When initially assigned my son, it said: "No one under 2 is allowed to seat in emergency seats" a bit misleading and inconvenient. Other than this we had a great experience."
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"
Pros: "Counter people were nice and helpful. The boarding was fast. Food and entertainment were great. Crew was respectful and nice. The airplane was comfortable."
Cons: "Only one of them three check in machines was working. However I told someone and he said he was going to take care of that. Besides that everything was great."
Pros: "Comfortable newer aircraft On time departure on both outbound and return flights Full meal service with free beverage including wine and beer offered in economy class. Two free checked bags per passenger in economy class. All of the above are far superior to any airline at a competitive price"
Pros: "It was hard to not laugh at the gate confusion, time confusion, and clear general incompetence of the thousands of airport staff."
Cons: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."
Pros: "Great flight great service."
Pros: "We left early and landed early. Nice staff and attentive. Snacks. (better get rid of the terrible so called barittos-they were awful. Cookies not bad and the snack. Stick to the sandwich and be sure to have extra mustard and mayo and option. They both are terribly dry. Very far from JetBlue-but nice airline and service."
Cons: "Read the first."
Pros: "Nothing, missed our flights. The service was horrible and they were talking badly about us in Spanish, knowing we were English speaking. They didn't realize we knew Spanish."
Cons: "Horrible customer service."
Pros: "They were very helpful and friendly. At the gate they changed our seats to something more comfortable, without us asking. Boarding went smoothly and efficiently."
Cons: "Had a two hour delay and couldn't check in early. I tried to check in around 2 AM when I got to Miami (the flight was originally for 9 AM) and they told me I had to wait till 6 AM. Of course, when I came back at 6 AM they weren't open, and only opened around 6:30 AM."
Pros: "The staff in Bogota were oh so friendly compare to my previous experience in GYE. Same as when coming down from SJO. Beautiful. Keep it up! Friendly atmosphere just a delight, like it should be."
Cons: "It would be nice to have vegetarian options and the entertainment options were down. This is no way a big deal. I just mention it as there are more and more people embracing vegetarianism so if you want to be on the front lines of customer care, that would certainly make you one of the top ones in that regard alone! Pura Vida! Dave"
Pros: "I like the seat comfort and viewing screens on the seat in front of the passengers which allows for the long trip overseas to pass more easily without appearing to be as long as the trip actually takes."
Pros: "I lost my conexión to Bucaramanga because this fly was delayed for 3 hours."
Cons: "They don't inform me about the delayed flight!"
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Pros: "Everything was fine."
Cons: "We did not know our ticket-price included breakfast. However, the flight had no vegetarian option, so we passed."
Pros: "I am impressed! I will be booking through Avianca again!"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Cons: "Me perdieron DOS maletas!!!!!!"
Pros: "Attention and servicio"
Cons: "No Complaints."
Pros: "Left on time. Arrived 10 minutes early. Boarding was efficient."
Pros: "The entertainment"
Cons: "The boarding"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Great crew, comfy seats and efficient boarding!"
Cons: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pros: "Crew was amazing"
Cons: "Gave the option to chose seat"
Pros: "Crews are very friendly"
Pros: "Friendly flight staff, on time service."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Cons: "Delayed for an hour because of changing tire"
Cons: "Smooth flight, great crew."
Pros: "Nice smooth flight"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Pros: "Crew ok . Seat not so comfy"
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Cons: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pros: "One of the flight attendants was nice."
Cons: "5+ hours and just some bagged snacks. Had to wait forever for soda. Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Cons: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Cons: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "Empty seats, room to spread out"
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Pros: "The snack variety"
Cons: "My headphone jack was broken :("
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pros: "Smooth. Great Staff"
Cons: "No complaints."
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
Pros: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Cons: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pros: "Boarding was on time, free entertainment, choice of free snack with our drink, free extra serving of complementary coffee, and landed ahead of schedule"
Cons: "Nothing in this experience"
Pros: "On my last 4 trips in 6 mos I've flown United, Delta, and Hawaiian, to Cancun Mexico on United Aug 2015' , to Puerto Vallarta on Delta December 2015, Hawaiian to Honolulu December 2015, and Again on Delta to Honolulu Feb 2015. Hands down Delta IS THE BEST, there nothing better then having Free movies to pass the time, from TV to HBO and SHOWTIME and Current Movies in the theaters TODAY music, games, etc even free headsets any eye cover to rest ALL FOR FREE Delta isn't so worried about charging for eveything, a happy traveler is a repeat traveler, that is DELTAS GOAL Happy repeat travelers I voiced my displeasure with Hawaiian after finding out on my Day flight over I get charged $10 for blanket n pillow and free ( bad ) meal. Then on red eye home it's free blanket and no food, I can bring my own better food, and blanket which I do, but to charge for entertainment is the worst thing ever, AND EVEN FOR SIMPLE MUSIC WAS A CHARGE, SUCH POOR SERVICE Delta hands down IS CUSTOMER SERVICE ORIENTED PERIOD DELTA DELTA DELTA I'M FOREVER YOUR HAPPY TRAVELER,"
Cons: "The snack boxs are kinda unappealing, I bought both and they were jost OK, But that's fine I can bring food simply enough and would have but I was running late, Happy traveler"
Pros: "On time and good flight"
Cons: "Maybe less cold the temperature."
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Cons: "The food is not goof"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "I liked 2 free checked bags. I liked that the flight was uneventful and on time."
Cons: "The staff while professional seems very busy and preoccupied. This airline has a small presense in Ft. Lauderdale and didn’t open for check in for several hours after I arrived. The kioks were not operational. My husband was flying in from Tucson on American Airlines and his flight was delayed. He was to join us on our international flight home. I tried to alert the staff well in advance that he would be arriving late but would be there in time to actually get on the flight. The staff was not helpful with this matter at all. They did nothing to accomodate these special circumstances that were beyond our control. Even finding a staff member that was available for me to talk to was a challenge. My husband’s flight arrived at the airport an hour before takeoff but nothing was done to try to get him on our flight home even though I had explained the problem 2 hours before that. As a result, he was not able to travel home with us on Copa and had to buy a ticket home on JetBlue. We will not choose Copa again."
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "Comfortable and puntual"
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Pros: "excelente!!!..gracias mejor no hay!!."
Pros: "Free meal on a one hour flight!"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "Food was really awful"
Pros: "Connecting flight with a meal!"
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Cons: "Touch screen didn't work"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "Airline with high service quality standards and well trained crew."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Cons: "Flights were delayed"
Pros: "Staffs were so kind and professional."
Pros: "Same as above."
Cons: "Same as above. Even after a long layover and a change of planes, it was still the cramped seats and an old plane."
Pros: "Staff very pleasant and competent. The flight was only one hour duration, but they still managed to serve a small meal and refreshments. Would definitely use again"
Cons: "Flight was cramped no space on airplane shoulder to shoulder with the person next to you"
Cons: "They dindt let my whole family of 4 board the plane, because we were supposed late to check in 2 hours prior to the plane leaving, the ordeal with the stuff and discussions back and forth git us exausted and we left the airport ."