Daily cleaning, installation of cabin HEPA filters on flights from Oklahoma to Fukuoka
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Scores according to KAYAK customer reviews
Cons: "Flight crew not too interactive"
Cons: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Pros: "It was great..."
Cons: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Pros: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Cons: "Not one thing."
Cons: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Cons: "Very professional and friendly crew. Food quality was excellent."
Pros: "Crews were amazing."
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Cons: "Cabin crews need to learn how to smile."
Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."
Pros: "Spacious leg room"
Cons: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Pros: "Inspire of bad weather, the pilot executed a perfect landing !"
Pros: "Able to watch Three Billboards, Darkest Hour, Shape of Water, Wonder, and list goes on and on."
Cons: "The seats on the 787 were much more crowded than on the 767."
Pros: "Flight time was not bad, not too long"
Cons: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Pros: "Flight attendants provided high standard of service and courteous."
Pros: "good flight"
Cons: "food is ok"
Pros: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Pros: "Service and airplane are the best!"
Pros: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Pros: "Service was exquisite."
Cons: "No complaints."
Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Cons: "I wasn't able to pre-select my seat."
Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."
Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Pros: "Crew was very nice, movie selection was great and the 787 is a nice plane"
Cons: "Not a lot of room to move around (seat size) and need more bathrooms only had 4 for about 100+ ppl"
Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."
Pros: "Polite service, comfortable flight, no delays"
Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Pros: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Pros: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Cons: "Can't think of anything, really."
Pros: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Cons: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Pros: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Cons: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Pros: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Cons: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Cons: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Pros: "evening flight. not too crowded"
Cons: "delayed by 1 hour meal was so-so"
Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"
Pros: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Cons: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Pros: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Cons: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."
Pros: "The service"
Cons: "Leaving a comfortabke setting"
Pros: "The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home."
Cons: "Cannot say there were any negatives."
Pros: "The entertainment package was the best ever encountered with seemingly endless choices, keeping us happy all fight long. The seating seemed a bit crowded, and the food was mediocre. We survived, however, without any problem and overall enjoyed our first Dreamliner flight."
Cons: "Windows were dimmed most of the flight."
Pros: "Heidi was very nice!"
Pros: "The free WiFi and entertainment"
Cons: "The airplane maintenance issues and I missed 3 connecting flights bc of it"
Cons: "I could've actually made it to savannah tonight but I've been stuck in two different customer service lines for over 3 hours"
Pros: "The flights themselves were adequate."
Cons: "The travel itself was a nightmare. Mechanical delays caused missed connections. We were re-routed multiple times and every single flight was delayed at least an hour."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Very little"
Cons: "Flight delayed, updates were poor, plane took off and landed again, further delays, more poor information, then when we landed no one was on the Customer Service desk."
Pros: "Onboard, sat down & fell asleep."
Cons: "The tv/entertainment system does not seem to have a FF/RW function. So if you have seen the beginning of the movie playing on the previous flight, you have to sit through it again."
Cons: "Did not seem to be able to control the movie, to restart, or FF or REWIND."
Cons: "Did not seem to be working for anyone... Had Netflix already downloaded, but the seat back tv just played advertisements of all tv you could not watch."
Pros: "Smoothie landing"
Cons: "Only one snack"
Pros: "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
Pros: "Nothing about United is good."
Cons: "They were late and then they were later with no explanation. The crew was rude and doesn’t understand customer service. This is what you get when you use regional airlines. I flew 240,000 miles commercially last year and did not use United on any trip."
Pros: "Flight attendant decided this was a water-only flight. No particular reason, just lazy."
Cons: "Had a one hour delay on thtarmac waiting for de-icing...weather related."
Cons: "death in family. refuse to refund tickets. I will never fly united again."
Cons: "I was wearing a sweater and a jacket and still froze. It was incredibly cold like a freezer. Other passengers were bundling up with whatever they had. Climate control made the trip uncomfortable. E wry thing else was fine."
Cons: "The plane was delayed because it had no air conditioning. We got on after an hour and a half delay with NO AIR. I was almost sick the entire flight because it was so hot."
Pros: "Good tail wind made it early"
Cons: "United employees could stand to learn some better customer service."
Pros: "WiFi with Free Entertainment movies"
Cons: "Nothing, it was on time and very accomadating."
Pros: "The staff were fairly friendly. It was a short easy flight"
Cons: "I didn't care for how tiny the plane was but the pilot definitely knew what he was doing. I still felt safe."
Cons: "Can't think of i enjoy it"
Pros: "I was sat in an exit seat."
Cons: "The lady in the seat next to me was so overweight that I couldn't sit comfortably for the entire flight - I had to lean out and it hurt my back!"
Pros: "Not applicable. Do love the size of the Tulsa airport and ease to get to United gates. Yummy waffle snack!"
Pros: "The free internet and movies"
Cons: "The delayed flight"
Cons: "the plane was cold early in the morning. I was feeling cold in the plane."
Pros: "Entertainment could not be turned off, so there was a moving screen all the time. Selection poor. Could not access flight info. Could only watch at specific times. Seat had a hard lump very uncomfortable."
Pros: "First time travelling with United, usually travel with American but united was a bit cheaper...absolutely loved it! Except thw flight was delayed but customer service was exceptional! Definitely choosing United again."
Cons: "I'm 6' 220 pounds, not small, but not huge either. I had to cross my arms or forcefully keep them out in front of me the entire flight. The bigger plane to Tulsa was comfortable, the express flight back to Denver was uncomfortable."
Cons: "My flight was delayed by an entire day and I gladly accepted the change, I did not argue. Then, on my return, I arrived 20 minutes before my flight and the desk associates would not issue me my ticket. The flight had not left, I had not missed my flight, theywould not let me board for not being early by 40 minutes (I was there 20 minutes before). The reason this pissed me off is because I had to pay 2 additional hotel nights which wound up costing me additional 300 dollars which United WONT PAY FOR. I want at the very least 300 dollars worth of credit, it is unbelievable."
Cons: "It was a very small plane and the air must have not been working because it was very hot and uncomfortable"
Pros: "Very good."
Cons: "Though tickets were purchased many weeks in advance of flight, seating options were not offered online. Paid extra $35 per ticket, for side-by-side seats."
Cons: "I never went to the destination you are sending this to me for. I've never heard of Valparaiso."
Pros: "Crew was nice"
Cons: "How small the plane was. No room for legs or overhead luggage. Turbulent....not a smooth ride at takeoff or landing probably due to the size of the plane"
Pros: "Thank you for making this connection available from charlottesville to dulles. It beat driving! Everyone was helpful"
Cons: "The loud engine noise and WHY load from front?? Load from back so your not bothering everyone."
Pros: "Not a thing."
Cons: "The United app was sending me false alerts that caused me to miss my flight. The crew seemed to not care at all."
Cons: "When I found out I had to pay for my luggage that was it for me. Everything went downhill from there."
Pros: "On time and friendly crew."
Cons: "Boarding group."
Cons: "Lost my luggage and made us late"
Pros: "Simple and easy to check in, board and even upgrade my seats."
Pros: "Overall everything was good. We made good time. The crew was personal and funny. It was a smooth trip with nothing serious happening. I just never know how backed p security was going to be. I wish there was a way to change that."
Cons: "The seats were so close I didn't have an armrest for two hours. It was just really close. Also, why do they not serve Dr. Pepper products?"
Pros: "On time, safe flight, friendly crew and arrived 2 minutes early! THANK YOU!"
Cons: "See above!"
Pros: "I liked how nice and friendly the flight attendants were."
Pros: "Early seating, left in time, friendly staff."
Pros: "Everything was as described"
Cons: "Small plane"
Pros: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "My mother is disabled and was assigned wheelchair assistance and does not speak English very very hopeful does not have a cell phone because she is disable and does not know how to use a cell phone I was calling the one 800 number for united airlines they gave me a phone number for the terminal where she was delayed and I was just trying to check to see if my mother was aware of what was going on with the delay I just need to know if my mother was OK to give her comfort but unfortunately the number they gave me was not working I was calling over 30 rings with nobody answering for over three hours O'Hare airport was very hopeless for united airlines it's a shame that that is their head quarters i'm pretty sure I will never ever use United Airline again in my life after the terrifying experience I had waiting over four hours from my mother besides the four hour flight I was very terrified until my mother was in my arms I never ever want to experience that again or I hopefully nobody ever that uses your United airline will ever experience that"
Cons: "Three of the four flights were delayed. It seems that this is business as usual for United."
Pros: "I ALWAYS LOVE THE SMILING FACES OF THE CREW"
Cons: "DELAYED FLIGHT"
Airlines flying from Oklahoma to Fukuoka have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oklahoma to Fukuoka
Masks required on board, masks provided on flights from Oklahoma to Fukuoka
Social distancing seating
Middle seats unavailable to book on flights from Oklahoma to Fukuoka
Testing for antibodies, testing for symptoms for flights from Oklahoma to Fukuoka
Waiving of change fees. Search flexible flights from Oklahoma to Fukuoka