There were no entertainment from Germany to Delhi flight. Very limited option for previous flight. Ear piece was loose and kept coming off. Seats were comparatively smaller. Food could have been tastier. Missed salt and pepper on the side. Yogurt can be added to the meal.
The ground crew would not allow me to bring carry on. Sh on the plane while the seat next to me was empty and some of the overhead bins were available. I had to wait 30 mins for the luggage to arrive. There was no reason for it.
I missed the connection because the other flight was 1 hour late I had to take the train
The flight never happened and the Kayak customer support was useless in helping me for rebooking. I will never buy another air ticket with Kayak and I want the full refund of the trip. Andrea Mantovani
Pros: "Helpful crew Good food"
Cons: "Our luggage came back damaged and open !"
Cons: "Leg room was terrible in economy and food was poor from the USA"
Cons: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"
Pros: "Yes, seat good."
Cons: "There were delays and not good food. No veggie option."
Pros: "Luggage space, comfortable seat.. huge plane"
Pros: "Relatively fast flight"
Cons: "No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate."
Pros: "Friendly service, actual food in economy class, just a small delay, overall a very smooth trip."
Cons: "As above, I couldn't check in online and thus couldn't choose my seat beforehand."
Pros: "Check-in was speedy and pleasant"
Cons: "Plane small with seats very cramped even for someone quite small."
Pros: "Greate service, good food, planty of legs room, everything on schedule and super comunication via email, text messeges!"
Pros: "Seat comfort and entertainment Option for WIFI and to charge was very nice add"
Cons: "Lost our luggage"
Cons: "Look like everybody to not know what they want to do"
Pros: "The food and crew were great.."
Cons: "There was a four hour delay due to a malfunction on the plane in Frankfurt. Upon landing in Atlanta there was no gate to deplane from so we had to sit on the hot plane for over an hour (still sitting as I’m writing this)."
Pros: "Food was great; I appreciate the frequent water/juice service."
Pros: "Air Canada is a great airline too"
Cons: "Seats are tiny and crews English was just okay."
Cons: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Pros: "Needed to cancel trip - had insurance I thought was good"
Cons: "it sucked !!!!!! someone had to die before they covered cancellation"
Pros: "Crew. Meal good too."
Cons: "Bus rides to aircraft at Frankfurt"
Pros: "The flight from Chicago was only about 2/3 full and there was no one in the seat next to me so I had plenty of room to stretch out and get comfortable. The flight was super smooth...hardly any turbulence and crew worked hard to keep passengers refreshed."
Cons: "I sat next to the biggest jerk on the plane (something out of Lufthansa control so I don't hold that against them). Also the seats were not the most comfortable...even for an economy seat was pretty basic. Also the entertainment system was temperamental and some of the features (flight tracker) didn't work at all."
Pros: "Second leg of an overseas flight still business class nice service tired from overnight first leg"
Cons: "As me ruined in the first leg they lost my luggage and eight hours later they have no idea where it is. After paying over 2000 bucks for a business class flight that really put a damper on things."
Pros: "Service"
Cons: "Boarding free for all, therefore confusing and slow"
Pros: "The takeoff and landing were smooth. The food and service was good."
Cons: "The screen for viewing movies were not functioning all the time"
Pros: "The services was good and enjoy it"
Cons: "Nothing it was all good"
Pros: "The crew was kind and helpful and the movie selections, food, and seats were all great."
Cons: "More variety in entertainment would be good;"
Cons: "New entertainment program didn't have good new movies or music collection, food was not good, some crew members were harsh"
Pros: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Cons: "Selecting the seats 23 hrs before departure."
Pros: "Overall excellent experience."
Cons: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."
Cons: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Cons: "The 1-star responses correspond to N/A. Mt flight was :30."
Pros: "Meals and service"
Cons: "Cramped seats"
Pros: "Very polite and helpful staff"
Cons: "Food could be better"
Pros: "On time, clean, helpful"
Cons: "Not enough leg room"
Pros: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Cons: "Very dry sandwiches."
Pros: "I was very pleased by this flight, all good or excellent."
Cons: "I have nothing negative to say."
Cons: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."
Cons: "Small plain and food was very bad"
Pros: "My coach seat on the upper deck was roomy thanks to the window cubbies on the A380. The flght attendants were friendly and very helpful. The A380's upper deck is noticably quieter. I throughly enjoyed flying on the A380. The food was also the best airplane food I've had."
Pros: "The gate to board was right there. No bus shuttle to annoy me."
Cons: "No entertainment"
Cons: "I did the email check in. When I arrive at the airport, I asked for customer service to print the boarding passes. They changed my seat assignment which not asked. This caused some confusion when we boarded."
Pros: "The legs distance was poor The crew very professional"
Cons: "Leg space"
Pros: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Cons: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Pros: "it was much more comfortable on the second part of the flight"