Daily cleaning, installation of cabin HEPA filters on flights from Oregon to Finland
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Scores according to KAYAK customer reviews
Pros: "Crew and food"
Pros: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Pros: "smoothing take off and landing"
Cons: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Pros: "Flight attendants were very polite."
Cons: "The seats could be more wide."
Pros: "All except the food"
Cons: "The food"
Cons: "The aircraft delayed taking off from Doha to Dallas"
Cons: "Nothing! Everything was great! It if was free that would be perfect!"
Pros: "Service by the crew was outstanding, but special mention to Deepika who made sure I had a Business Class experience out of this world, always smiling and checking if I needed anything"
Cons: "The food and the wine selection did not impressed me. Qatar needs to make some changes."
Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"
Pros: "much better than average food"
Cons: "shorter length flight but maybe little can be done,"
Cons: "We requested the wheelchair but it wasn’t provided"
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Pros: "The airlines' film library offers plenty of movies to watch."
Cons: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "Customer service and food."
Pros: "Excellent crew and food."
Cons: "No WiFi."
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Pros: "The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine"
Cons: "Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc ."
Cons: "Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm"
Pros: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Cons: "Seats were a bit hard."
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Cons: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Pros: "Airport was pretty impressive,"
Cons: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"
Cons: "The website is not easy to navigate."
Pros: "Food was great. Attendants were courteous and nice. Airplane very confortable and clean."
Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "Over all great"
Pros: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Cons: "Meals could have been better. The good didn't compare to business class on other airlines."
Pros: "Crew are great and entertainment options are good."
Cons: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Pros: "Good food includes veg."
Cons: "Flight was delayed materially with little forewarning Service was poor"
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Cons: "No flexibility in flight changes"
Pros: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Cons: "The business class seats on this A330 are to tight when turned into a bed."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pros: "Flight was on time"
Cons: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."
Pros: "Timing n service n crew r nice n friendly"
Cons: "Older airplane"
Pros: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Cons: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Cons: "I had to have the same food in both flights"
Pros: "The services is very satisfied and every thig was excellent"
Cons: "The mask mandate needs to be voluntary ADA violation"
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "Friendly flight staff, on time service."
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Pros: "delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall"
Pros: "Crew was great"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Cons: "Didn’t give us seats together"
Pros: "Crew was friendly, helpful and provided comfort"
Pros: "Yes, everything was comfortable and the individual screens with current movies kept the kids occupied with minimal interruptions!"
Cons: "Honestly, while it would always be nice to have a little more leg room. I would like to fly a little more conveniently though as the back of the legs near the knees always gets pressure and cause swelling. Some form of foot rest with a stand might alleviate some of the pressure and ankle swelling."
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Pros: "Crew and generous pours of wine"
Cons: "The food was at best edible"
Pros: "Crew was amazing and friendly. Flight was on time."
Pros: "Good service this morning"
Cons: "All good"
Pros: "Wheelchair waiting at gate, very easy transit"
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "The flight attendants were terrific. The food was marginal in business class"
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "The professionalism of staff"
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "the flight was quick and it was fine. flight crew was polite and professional."
Cons: "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Pros: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Cons: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "Fast and very friendly staff."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "The food on the flight from Venice to Atlanta was excellent! And the flight attendants was really friendly and helpful. My movie screen froze up and our attendant rebooted it right away."
Pros: "Good crews"
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "On Time"
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Pros: "Good flight. Typical air travel"
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Pros: "Lady said she was taking the seat I paid an upgrade fee for. Crew did nothing. Said I should take her seat."
Pros: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Pros: "Great food and service. Great entertainment. Really comfortable flight overall."
Cons: "Flight was delayed and it wasn't communicated very well."
Cons: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Pros: "All is great."
Cons: "Nothing is not good."
Pros: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Cons: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."
Pros: "The crew were professional and courteous"
Cons: "Nothing, as it’s a short flight!"
Cons: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"
Pros: "Lovely crew, very good entertainment system."
Pros: "The fact that we were offered an additional round of water and the friendliness of the crew."
Pros: "I got there"
Cons: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Cons: "2 hr delay"
Pros: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Cons: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Pros: "Speedy boarding process, good meal choices."
Cons: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Pros: "Hi enjoy the trip"
Cons: "No complaints"
Pros: "Very enjoyable"
Cons: "I have no complaints"
Pros: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Cons: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Pros: "Service good. Staff good"
Cons: "Very cold at night"
Pros: "I liked everything !"
Cons: "Unwashed pillow and blankets, stains on the pillow"
Pros: "All good. Very hospitable cabin crew, great service."
Pros: "Smooth flying"
Cons: "Choice of movies"
Pros: "In business class, seating arrangement, menu and entertainment excellent"
Cons: "Slow on boarding. I was swipe-checked twice, including the one by the airline."
Pros: "Customer service and efficiency"
Cons: "The delay because of a software glitch"
Cons: "The time. Ity was very delayed. Almost lost my last connection."
Pros: "The staff were exceptional , good food."
Cons: "Not really business class seats."
Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Cons: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Cons: "I hurt my knee. The legroom is too small."
Pros: "Very nice staff. Probably one of the best flights"
Pros: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Cons: "Food was terrible."
Pros: "Good flight, on time, nice crew"
Cons: "Seats. Very uncomfortable"
Pros: "Great service, staff and punctuality"
Cons: "They changed the plane & seats"
Pros: "The new Airbus A350"
Cons: "Onboard food and drink is quite expensive"
Pros: "Far better quality and value than BA, it's OneWorld partner."
Cons: "It was all good."
Cons: "Economy seat with Centre seat left empty"
Pros: "We were kept informed about the delay"
Cons: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Pros: "They lost my bag."
Cons: "They lost my bag."
Pros: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Cons: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
Pros: "Fantastic service staff food and beverages"
Cons: "Just slightly hard when laying down on the seat to sleep"
Cons: "Missed connection so didn't get second flight"
Cons: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Pros: "All was great!"
Cons: "Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising..."
Pros: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Cons: "all the info should be listed on the web as well that the cost is half more than the website"
Pros: "Finnair is great. I travel with a cello and they were terrific! 1. They understand and respect musicians and the anxiety involved in traveling with a large, fragile musical instrument. 2. The staff was very responsive and helpful in answering my questions and concerns. 3. Finnair employees are a totally professional group of people and friendly, too. all the flights were smooth. I've flown a lot and for me Finnsir is always the best choice to Moscow."
Cons: "The experience going was great. Coming home, the plan was old, but it didn't bother me."
Pros: "Movie selection ok."
Cons: "Minimal coach legreeom even for an average-height passenger."
Cons: "It is too hard to carry stuff on the stairs at the airports"
Pros: "Boarding was easy"
Cons: "Drinks were for an additional charge"
Cons: "They left my baggage behind!!"
Pros: "Take off and landing"
Cons: "Layover time"
Cons: "Seat recline was broken- wouldn’t hold position."
Pros: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Cons: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Cons: "Crew on the ground was very rude"
Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pros: "Arrived on time."
Cons: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Pros: "Amazing crews!"
Pros: "Crew was awesome!!"
Cons: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "Over all everything was great, except the bags check in"
Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."
Pros: "My seat"
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Pros: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Cons: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Cons: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Cons: "Waited a while before take off."
Cons: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "The service"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Pros: "the food"
Cons: "no room for legs"
Pros: "Pretty decent"
Cons: "Not much"
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Cons: "The wi-fi did not work on our flight"
Pros: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Cons: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "The food, the facilities, the seat, everything."
Pros: "i tried to cancell my flight but didnt answer me1"
Pros: "The crew was nice.."
Cons: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Pros: "That the flight wasn't affected due to the air crew strike."
Cons: "Food was cold and inedible for a vegetarian. My special request for vegetarian food was not met. We were not alerted on this or else we would have brought food on board. The time taken to clear custom was too long, we didn't have enough time to claim VAT and had to rush to board the plane despite being at the airport 3 hours before flight."
Cons: "Flights are always delayed, boarding is a mess, CDG is awful. Avoid unless nothing else available"
Pros: "Crew was good. I didn’t eat anything"
Cons: "Seats were very cramped"
Pros: "Great crew, everything was pretty much on time. Probably the best and fastest flight we've been on to Europe."
Cons: "The airline doesn't provide food and there wasn't time on the layover to get any. We were prepared, but others might not be."
Pros: "Plenty of room, good entertainment"
Cons: "Some kind of complementary dinner, madness there’s no food on a long haul"
Pros: "They cancelled our flight the day before our flight"
Cons: "Not having our flight cancelled the day before"
Pros: "Really friendly flight crew, great talking with our kids."
Cons: "Short flight limited beverage choice, but pleasant underbooked flight."
Cons: "Seat comfort"
Pros: "Straightforward and friendly crew."
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Pros: "Fantastic free entertainment options"
Cons: "Seats & leg room could be more spacious for such a long flight"
Cons: "First time flying transcontinental without a meal service. Purchased a “pizza” that looked nothing like the picture. One drink service over the course of 7 hours. Brutal."
Pros: "Courteous crew. Flight was on time."
Pros: "Kind crew and comfortable seats in the exit row"
Cons: "No snacks"
Cons: "Delay in Philadelphia affected this score"
Pros: "We were in an exit row....great legroom."
Cons: "Every food item cost extra. On a 7.5 hour flight I expected some food service. Overhead bins were cramped."
Pros: "On time. Luggage arrived to destination."
Pros: "Entertainment. Greeted with water bottles during boarding."
Cons: "Rude flight attendants. Beverage service came once over an 8 hour flight and the only food options you had to pay for. Not even a snack for that long of a flight."
Pros: "On time"
Cons: "In flight service was not exist They charge high fee for the checked in luggage."
Cons: "I’m 5’4” and didn’t have any leg room & my small carryon didn’t fit under the seat. It was also way too warm. A free snack would be nice for the people who are on a tight budget."
Pros: "The flight was relatively uncrowded and the selection of movies/shows/music was excellent."
Cons: "Far too many additional costs. This is the only overseas flight I've been on tbat did not serve a meal with the flight without paying an additional fee."
Pros: "Staff were very pleasant. Happy there is now a direct flight from PDX to KEF"
Pros: "Efficient travel from PDX to CDG European Union passport check/entry was well staffed and competent Pricing was competitive"
Cons: "No one at ticket counter in Portland OR; it was closed. I was late - my fault, but there was no one there to help, answer questions or be of service. The on-line information was inadequate re airport arrival time. I used a third party carrier which I will not do again."
Pros: "The entertainment options on board of this plane are great. Kids are welcomed with a bag with toys and crayons."
Cons: "The crew is not particularly caring. They are nice but we travelled with a toddler and the seat rests in between seats don’t lift. Try to let a toddler sleep on a single seat... They offered no help. The plane was too hot when we were boarding. Their commercials for Iceland are relentless."
Pros: "Good price, staff was friendly and accomodating. Free in flight Wi-Fi and entertainment."
Cons: "There was no food provided for the length of flight."
Pros: "Moved to emergency row, lots of room"
Cons: "Very dry in the plane, hard on my sinuses"
Pros: "The seat was comfortable and there was enough space and It was clean. I enjoyed the short films about activities in Iceland"
Cons: "The food offerings were cold, dried out and expensive. I had brought me own so it was ok for me. 2 beverages services on a 7.5 hour flight seemed not enough"
Cons: "We boarded the plane and sat on the tarmac for 1.5 hours before having to disembark due to a mechanical failure. We were told by the Iceland Air supervisor inside the terminal that no one would miss their connecting flights. Not true. We were also told that if anyone did miss a connecting flight, everything would be taken care of and ready to go once we reached Iceland Not true. The crew didn't hand blankets out to everyone who needed one. A single beverage was offered for an almost 8 hour flight. No snacks or meals. The attendants were the least friendly and helpful of any I've experienced. They didn't make sure bags were stowed. They didn't check to make sure seat belts were on. I don't even know why the airline bothered with attendants. They did nothing."
Cons: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."
Pros: "Entertainment system Restrooms"
Cons: "Paying extra for food and beer"
Pros: "Friendly crew, punctual and organized boarding, ontime departure and arrival. Quick luggage."
Cons: "First class seats don’t adequately recline to make sleep more comfortable."
Pros: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"
Pros: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Cons: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"
Pros: "Service was great, plenty leg room, restrooms were kept clean for the entire flight."
Cons: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"
Pros: "Thanks for offering food on a relatively short flight."
Cons: "Need more vegan items"
Cons: "No leg room"
Pros: "Kindness and flexibility of staff with health concern."
Pros: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."
Cons: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"
Pros: "Great crew and entertainment."
Cons: "Flying across the ocean and not even peanuts given as complimentary. :/"
Pros: "On time"
Cons: "My luggage got ripped/torn. The Glasgow ground staff was not helpful. Left with a torn luggage bag."
Pros: "Overall the flight was ok. Crew was nice, entertainment was decent."
Pros: "Cost was good."
Cons: "Not enough water served. Minimum serve."
Pros: "Upgrading to Comfort Plus provided a more comfortable seating for the long flight. Service crew was good. Plane was clean."
Cons: "Movie selection was mediocre. Food selection was okay, but could have been better."
Pros: "Leg room was better than most airlines (which is a big for me as I am nearly 6'3" or 191.5 cm). The service was generally friendly and good."
Cons: "There aren't anymore customary meals - you must pay for literally everything on the flight (except water). Moreover, the prices of everything are generally what you would expect - high. Though I cannot complain too much as the overall price of the flight was generally very good."
Cons: "First time for an international flight where we weren't given food. Not even a snack. That's a bit ridiculous to me. Everything else was okay."
Pros: "The flight wasn't too full."
Cons: "There was not enough food/meal options. It was mostly just overpriced snacks."
Cons: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"
Pros: "Even though the flight was so inexpensive, nothing was skimped on. Though there were no complimentary food options, all entertainment was free!!"
Airlines flying from Oregon to Finland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oregon to Finland
Masks required on board, masks provided on flights from Oregon to Finland
Social distancing seating
Middle seats unavailable to book on flights from Oregon to Finland
Testing for antibodies, testing for symptoms for flights from Oregon to Finland
Waiving of change fees. Search flexible flights from Oregon to Finland