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We were really impressed with the customer service throughout Alaska Airlines. Every crew member we engaged with were very welcoming and eager to help. I find airline travel to be extremely stressful, but my experience with Alaska Airlines was the complete opposite. We will definitely be booking future flights with Alaska Airlines.

I paid a substantial additional fee to upgrade to Premium Class because I wanted a more comfortable, peaceful flight. Instead, Alaska seated a couple traveling with a 14-month-old lap child directly beside me. The child was loud throughout the flight—screaming, throwing objects, and tossing food around the row. What I paid extra to make relaxing and enjoyable became stressful, cramped, and absolutely miserable. There was nothing “premium” about the experience beyond a few additional inches of legroom. I understand that families and young children need to travel. However, Alaska sells Premium Class as an upgraded experience and charges passengers accordingly. If the airline is going to collect a significant premium for added comfort, it should give customers some meaningful way to protect that investment—whether through better seating options, advance notice, the ability to relocate when seats are available, or a refund when the experience is completely undermined. I would not pay for this upgrade again. It was a waste of money, and I intend to contact Alaska directly to request a refund of the Premium Class upgrade fee.

The seats felt an inch narrower and two inches closer than any seats I’ve ever sat in on a flight. It was just cramped and packed in. Otherwise it was fine. Just as expected from modern US air travel.

I cancelled this flight over a week ago, due to being in the hospital! Yet when I finally recovered and got out of the hospital I saw no one ever cancelled it and I was fully charged???

I was assured by the phone rep weeks ago this had been cancelled!!

Liked direct flight options. Boarding is easy. Assigned seats, plenty of overhead bin space. Smooth flights, crew was helpful and friendly.

The inside of the airplane was to cold and there was condensation dripping down on me. We were late taking off from Portland to Medford and I was miserable.

Alaska Airlines was very acceptable But LATAM they cancelled five times I lost one day

The staff's friendliness and helpfulness make a good impression.

I have a good impression with the staff's friendliness and helpfulness and with the confort.