Pros: "The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything"
Cons: "More options in the food"
Pros: "Cabin actitud, poor food, delayed 30 minutes to lost other connections."
Cons: "I don't know why was so bad service, problem with this flight."
Cons: "The flight was half full and they would not allow those of us in full aisles to move to other open seats"
Cons: "Be on time"
Pros: "Seats were comfortable and movies were great."
Cons: "Actually, I’m rating the flight as okay because there’s a glitch in your system “Kayak”that falsely notified me theflight was delayed a day. Had I not called the airline we would have missed our flight to Machu Picchu and ruined a once in a lifetime experience."
Cons: "Hicieron perder mi equipaje."
Pros: "On time and easy bording. Good leg room."
Cons: "One person in the crew did not wanted to help me even when I mentioned to him that I recently had surgery . He said : no"
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Pros: "flight was smooth and on time. Crew was good (responsive to passenger needs)"
Cons: "Food was disappointing (generic airline food). Entertainment wasn't much to get excited about. Apparently the Airbus 319 only has the tiny screens that fold down from the ceiling. Fortunately, what was playing wasn't interesting anyway."
Cons: "From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,"
Pros: "The stewardesses were helpful and the in flight entertainment was great."
Cons: "Everything else."
Pros: "Good service in check-in, orderly boarding, fast in flight service"
Cons: "You can not purchase premium beverages after the initial service"
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Nice employees."
Cons: "Departure delayed."
Pros: "Entertainmente system, confortable seat"
Cons: "Had to wait 40 minutes in a bus to get to plane"
Pros: "Un vuelo maravilloso sobretodo por la calidez de su personal en tierra y a bordo! Viajamos con mi esposo y mi hijo y tuvimos el mejor servicio, sumado a la puntualidad en todos los itinerarios y los acuerdos y salas VIP en todos los aeropuertos."
Pros: "Voucher for lunch"
Cons: "No accommodation to change flights. No honest updates."
Pros: "Very smooth day at the airport and in travel. Thank you Avianca"
Cons: "I didn't use my flight. Bought insurance but when I tried to change my flight it cost more that just buying another flight."
Pros: "The crew is always professional and friendly. The planes are always clean. The snacks are always tasty and the entertainment when available is always just right."
Cons: "I really like Avianca. No suggestions for improvement. Keep up the good work."
Pros: "The airline staff was very courteous, tv and a good variety of choices to watch for FREE, something that other airlines does not provide."
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "Plane is fine"
Cons: "They change the flight at the last minute so they can acomodate their own staff.."
Pros: "We had great seats with lots of leg room."
Cons: "Boarding took forever"
Cons: "I didn't like that they change my flight from Bogotá without notice."
Pros: "Service is good. A good Meal on board compared to peanuts in the american companies. Allowance of lauggage for free"
Cons: "Seats are uncomfortable."
Pros: "Airplane was clean, modern, and very accommodating (cup holders, usb port, large touch screen entertainment systems for which they provided headphones FREE of charge, free hot turkey and cheese mini croissant with a mini cold doughnut, fresh drinks). Staff were also super nice and accommodating, flight was smoothe. Oh...and seats leaned back quite a bit more than on other airlines i've used in the past."
Cons: "I needed to change the date,,,,but no answer at Avianca....so I ended up wasting the full amount I paid.NEVER AGAIN do I use KAYAK!"
Pros: "Nice plane with good entertainment options"
Cons: "No collation in a 2h30 flight"
Cons: "Flight was change for an earlier departure by one hour and notified a day earlier."
Pros: "Price and schedule."
Cons: "Mediocre flight crew"
Pros: "I loved the punctuality and the food!"
Cons: "When I pushed the flight attendance button they took so long to come to my sit, and there was no turbulence or restrictions at that moment"
Pros: "Loved the comfortable seats, the cozy blankets and the staff who guided me with care (my Spanish is horrible)! So apparent this trip with avianca"
Cons: "massive delay in the counter"
Cons: "The time in the check in Line was horrible, why the people who made your check in on line wait around at airport, more that the people don't have check in? It is absurd!!"
Pros: "Starting at the counter, they were extremely helpful and kind. The flight was on time although it was pretty cramped in economy class ( as are most planes!) But the plane was not filled and I was able to move over to the window seat with the middle seat empty. The food was good and I was pleasantly surprised with the overall experience. The crew was extremely professional. I would definitely fly with Avianca again."
Pros: "Every interaction from ticketing on phone to deplaning in Quito wd positive. Great service. Nice planes."
Pros: "Timing and efficiency"
Cons: "Food service and quality during flight. Need to be improved"
Pros: "The crew at the counter in Orlando were superb - really helpful."
Cons: "The staff on board left a lot to be desired. Major mix-up with my luggage."
3 hours delay. Lost my connection. Hotel provided.
Pros: "Crew, schedule"
Cons: "Small seats, terrible food, bad entertainment"
Pros: "It was an excellent trip, but the entertainment needs to be improved."
Cons: "More options on entertainment, needs variety."
Pros: "I got bumped from the flight. They overbooked. Three people were let on after me."
Cons: "There was a problem with their system, so they didn’t have a record of my checking -in. But, my email said I had checked in - just wouldn’t give me a seat number. They put me up in an old hotel that I would not recommend, so I can fly tomorrow."
Pros: "On time quick service. Clean and comfortable aircraft."
Pros: "Great attention by the crew"
Cons: "Although I pre-coordinated bringing my service animal on the flight, copa denied service and my family was not allowed to board the plane. Copa stated my paperwork was not acceptable to Peru. I bought tickets on Avianca and traveled with my service animal and had no issues entering Peru."
Pros: "The crew was amazing and all super confortable"
Cons: "All is good"
Cons: "Nothing copaairline dont let you select seats if u want to doing online they charge $30 each one"
Pros: "nice flight crew"
Cons: "no complain"
Pros: "Crew service, nice and friendly"
Cons: "The airplanes need updates, very all, smelly and outdated"
Cons: "The food was not so good but everything else was remarkable well done"
Pros: "Crew is awesome"
Cons: "Isle seat when plane not full"
Cons: "Breakfast the toast bread is bad"
Cons: "Muy mala atención"
Pros: "Q no saquen nada de las maletas"
Cons: "Más seguro los equipajes Olga isaza"
Pros: "Mi nombre es Pamela Huete me gusto mucho la atención ,los precios,y los vuelos a tiempo buena eficacia me encantaría que hubiera vuelos directos ."
Pros: "Everything was excellent"
Cons: "Flight was pverbooked and they put me on next flight , because of that I missed very important meeting"
Pros: "Overall is a good experience"
Cons: "Old airplane"
Pros: "Just the supervisor helped me to the next flight to david"
Cons: "Missed my flight due to the delay. One of the workers wanted to charge a penalty fee. I had to go all the way to the supervisor."
Pros: "Service exelente, on time , friendly confortable BETTER THAN LATAM, schedules were much bette"
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "Baggage policy for copa, food service"
Cons: "Only flying into Panama then Guatemala. Would have landed in Guatemala then Panama"
Pros: "There was food served! Unexpected surprise."
Pros: "I really liked being genuinely greeted at the entrance of the cabin and when the crew treated me like they already knew me and made me feel welcome aboard."
Cons: "The food. A beef sandwich. almost plain."
Pros: "I liked the snacks and drinks provided on each flight. It was very organized and clean. The staff was friendly and attentive. This commodity was better than other airlines I have used."
Cons: "You get what you pay for-less leg room and 1 screen per 3 rows."
Pros: "Entertainment system was free and one of the best i have tried on planes. Food and beverages was aceptable. Flight on time."
Cons: "Everything was good"
Pros: "Didn’t have to wait long"
Cons: "Small, needs to be upgraded not enough seating. Had difficulty with English. Overall fine."
Pros: "Served snacks and drinks on short flight"
Cons: "Our luggage did not come on this 45 minute flight despite it being direct. And we were one of multiple families with this issue. It appears to be a common issue with the airline."
Pros: "Efficient check in and boarding process. Great time for connection."
Cons: "The plane was dirty"
Pros: "The temperature was awfully warm. I sweated the whole flight while a baby across the aisle from me screamed the entire time. I understand the airline can’t keep babies from crying but the AC should work. On a positive note the flight arrived early."
Cons: "They failed to assist my wife who needed wheel chair assistants. They didn't help her at all upon landing and debarking the plane. Left her by herself."
Pros: "Crew did not know which dinner was chicken or beef."
Cons: "Tiny TV screens"
Cons: "Liked everything!"
Cons: "Crew member gave me a hard time for requesting the special meal I had reserved before even checking to see if I had one reserved. I did have a special meal reserved and on board. When the stewardess delivered the meal, she did not have even a smile, much less an apology. Find a job where you needn't interact with paying clients!"
Pros: "Food was good"
Cons: "Friendly crew"
Pros: "Crew attention"
Cons: "Nothing for entretaiment"
Pros: "Tiny chairs"
Cons: "Tiny chairs"
Pros: "Pilot was magnificent."
Cons: "Seats werent reclinable.Empanada was great but not compaied to the previous rice and chiken."
Pros: "As usual I am very happy with Copa's service, etc... but upon returning to Orlando. The pilot had to do a go around and I was later told that he attempted to land the wrong direction. We passed through Immigration fine, but after recovering our luggage, we were forced to give the luggage back and wait again at the carousel back at the main terminal to recover it again. Has never happened before."
Pros: "Nice crew"
Cons: "I did not get the seat I booked"
Pros: "atencion de la aereomozas fue buena."
Cons: "el emparedado fue terrible. desastrozo."
Cons: "One hour ddelay no piñots"
Pros: "Premium Plus seating"
Cons: "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
Cons: "I wish the WiFi worked better and did not break down."
Cons: "The flight was delayed 4 hours. Not fun."
Cons: "The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy."
Cons: "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
Pros: "The crew was great despite the delay."
Pros: "That I made it to my destination."
Cons: "Slow and inefficient boarding, small seats, terrible WiFi, No overhead space."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Pros: "On time departure and arrival. Bags arrived"
Cons: "No leg room, crowded, warm"
Cons: "Seats that are too small for a 6 foot male. No leg room."
Pros: "All flights were on time or early and luggage made it to final destination with me."
Cons: "Nothing. Crew was great, planes were clean and had plenty of entertainment."
Cons: "The tv in front of us was not working and neither was the WiFi on our phones"
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Pros: "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
Cons: "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Cons: "United is one of two major carriers that flies into my airport. I wish I wasn’t stuck with choosing them because 75% of the time that I fly with them I’m often delayed. Last night I didn’t get home until 12:30am because of constant delays and this is a recurring issue with United. Their reliability is incredibly poor."
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Cons: "I really hate that the major airline companies are charging for every little thing now. I shouldn't have to pay extra for entertainment & an outlet on a 2+ hour flight."
Cons: "The flight was delayed so I wasn’t going to be able to make my connecting flight and the airline didn’t even offer to cover my hotel room to stay the night. Terrible service in a very competitive business."
Pros: "I loved the stroopwaffle snack with my tea."
Cons: "I don't want to have to download an app for a service I don't use but every few months."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Cons: "I miss my second leg because of United and had to wait 7 hours for the next plane.... ruined my vacation"
Pros: "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
Cons: "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"
Pros: "The flight was on time."
Pros: "The boarding was fast"
Cons: "The seats were too crowded and not comfortable even for only 3 hours flight."
Cons: "I changed my seat and the seat I chose was very misleading. The pic showed a lot of leg room and when I sat down the leg room was the worst I've ever had in a place. Even the other 2 sitting next to me were surprised at how much leg room was absent!! Horrible flight. My body is all stiff because I couldn't stretch my legs out"
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Pros: "The seat nice and comfortable"
Cons: "The pilot taking off was very rocky and landing was extremely rocky:(( not a very smooth flying pilot at all:(("
Pros: "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
Cons: "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
Cons: "Almost two hours late"
Cons: "The flight was very warm, I paid $300 for a one way and was assigned a seat in the very last row that did not recline next to bathroom which was smelly. The air just wasn't fresh and made it difficult to rest l. No entertainment provided"
Cons: "Flight attendant moved me to the back of the plane even though I got on the plane when boarding closed. There was an empty row in the front so there's no reason to move to the back just because that's my seat."
Pros: "Great crew. On time. Very polite."
Cons: "Small seats. Tight."
Pros: "Plane was very comfortable. I was able to take a good nap."
Cons: "After boarding we had to wait for an hour before we could take off because of a mechanical problem."
Pros: "Many movies to choose from that are relevant."
Cons: "Crew members moved very slow when getting drinks."
Pros: "Everything went smooth"
Cons: "Everything was great so no comments"
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Pros: "Great service"
Cons: "Assent into Lincoln faster than usual pilot did not get to see pilot."
Pros: "The in service beverages were given twice during the flight and the crew was friendly."
Cons: "As we were boarding, the agents were rude. Not as rude and nasty as Silva airways agents who threatened me."
Pros: "Texts about delays"
Pros: "Eugene is so easy"
Cons: "san jose airport parking"
Pros: "That the captain kept us informed as much as he knew constantly. Liked that allot. They kept apologizing for the weather delay."
Cons: "When we had to taxi back to the terminal to get more gas and sit there realizing we would be on the plane 5 plus hours instead of 2 1/2 hours, I wish they would have found a way to bring lunches onto the plane for purchase. I think everyone would buy. I brought a few snacks but not much. That would have turned the experience into excellent. They could have sent someone to grab yogurts or packed sandwiches. Would have helped."