This trip was the most comfortable one I have ever experienced, the team was excellent and very helpful. I am so glad I picked Qatar Airways.
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
Well organized boarding, efficient and on time. Nice crew on the plane. Thank you!
The Qatar Airways staff pre-boarding and also on the flight from Dallas to Doha were incredibly mediocre and arrogant. Consider retraining these individuals Other flights were ok.
My experience with Qatar airway was very unsatisfactory. They lost my child’s stroller and I was told they found it and will send it to the hotel which was a lie. I had to go back to the airport baggage claim and pick up myself after trying to contact them many times!. There was a lack professional and communication. I am very disappointed in Qatar airway and will not be recommending them to friends and family nor will I be flying with them in the future.
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
The food is not good and also if you ask crew to bring something they say ok I will bring but you will never get it. Please they should listen good to passengers
No difference between US airline and Qatar. Both cramp as many people. The airline seems to change planes without notice choice is seating when making reservations online doesn’t match the plane a passenger is on. Especially paying extra. Nothing special No different than US carriers.
Did not like anything. Seats were crammed, leg space was minimal and food was terrible. This was the first time traveling overseas in American Airlines and was the worst experience ever. Have learned a lesson to never travel in American Airlines.
Delayed my flights and no communication. We end up spending 6 hrs in Doha. No food or any concern from the airline. Terrible
Everything is good except the dinner and breakfast. The sandwich is very delicious. Toilet is clean, I only use one of them. Flight attendants are very nice. 👍👍
A bit rush for transit. Food and entertainment are not available
Boarding was a little difficult. The gate area at O'Hare was very small and crowded due to multiple gates in the area. Could not hear the intercom, so had to rely on signage to see when my group was boarding and the signage was blocked by passengers standing in the gate. Flight was great and we arrived in Montreal on time.
Multiple delays and not straight answer from the United team
For economy, it was very good. Staff was great, they even let some of us change seats for more leg room... Put an empty seat between us which was fantastic for a 12hr flight. Onboard entertainment was excellent, I think over 200 choices of movies/tv/etc The bad was the barely/nonfunctional wifi that cost either $16.99 or 1700 miles (full flight). It was atrocious... Definitely the worst of the last 3 long haul major airlines I was on the last few months.
Stewardess spilled orange juice on my clothes/seat no help no apology just threw napkins at me to clean the mess up. Not Happy.
Smooth flight. Boarding was chaotic. Could not hear the gate agent over the intercom. People were lined up in the wrong lines. Groups one and two were told to board through line one and group 3 through line 2. All very confusing. Once in the air, the flight was smooth. There was no entertainment option on this aircraft, even though it was a larger aircraft.
The plane pushed back from the gate on time. However, it stopped on the ramp, and we waited for over 20 minutes before the aircraft pulled back to the gate. Apparently, something of importance had to be removed from the aircraft by the gate agent. I found this to be odd. The delay was not significant, but I felt that whatever was on the aircraft that had to be taken off, should’ve been done before we pushed back from the gate.
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes
Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work
That was a short flight by the only time I could actually sleep
How can a national carrier and part of Lufthansa group not even provide complimentary water and a snack in such a long flight ?
The flight went well, only during the flight from Brussels to Vilnius I would have liked if they had at least given us plain water to drink.
The boarding process would have been better. When people are flying internationally and the airline is a member of Star Alliance they cannot have different rules for carryon baggage. Brussels Airlines made us adjust the weight of our carryons based on their rules even though we were flying international and our next flight was with United which does not have weight restrictions for carryons. That was just ridiculous.
We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!
Terrible seats. Whoever designed the seats should try taking a long flight in it themselves.
