Seat too small for me.
Flight was late, the sits were uncomfortable, there was no food offered.
Bastante espacio entre los asientos Comodo Limpio
Pedi comida vegetariana y era imposible de tragar. Muy fea. En el tramo corto la mitad de los pasajeros recibieron sandwiches y se terminaron. La otra mitad comimos mufins por que nos quejamos que no nos dieron nada... la crew nos dijo eleva un reclamo si queres
The gentle man who attended to me was polite and empathis
I missed my flight which was book through kayak. The flight was cancelled by LATAM, and nothing could be done in terms of a refund. The price to get me on the next flight was 5times the price of the ticket i bought. I have never experienced something like this, and i also couldnt get a refund. Deeply saddened by this
The only thing I dislike is the small seating space inside the airplanes. Difficult to move and get around.
Everything was fine except the flight was delayed an hour. No biggie. My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules. Also united baggage track app does not work.
United baggage app does not work Personnel did not know baggage rules at Chck in.
Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US.
Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen
it was on time . the service aboard was very good
Despite buying a seat with extra room, it's really complicated for you to open your laptop and get some work done during a 10h flight. Also, during boarding, one of the employees removed me from my seat "because I didn't pay extra", although I was showing her the purchase receipt, she insisted that that was not my seat.
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