Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 7% drop in price.|
|February||Most popular time to fly with an average 15% increase in price.|
Average price of a round-trip
|$1,162||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Germany has relaxed its entry restrictions for travelers arriving from the European Economic Area, the UK, and Australia, Georgia, Canada, New Zealand, Thailand, and Uruguay. Testing and quarantine regulations may apply to travelers arriving from high-risk areas. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "All great experience!!!"
Pros: "Qatar Airways is the best first class airline in the world hands down"
Cons: "Nothing they do a great job!!!"
Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Pros: "crew was so kind and lovely with our daughter"
Cons: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Pros: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Cons: "Qatar Airways are the best"
Pros: "Crew was friendly."
Cons: "It could be better if they serve food from Doha to Islamabad."
Pros: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Cons: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."
Pros: "Liked the smoothness on boarding and the organization. Keep it up!"
Cons: "Attitude of some of the flight attendants and more entertainment."
Pros: "Entertainment system, crew responsiveness"
Cons: "Quality of main dish (lamb with rice). Portion of lamb is very small."
Pros: "Crew was not mean"
Cons: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Cons: "My baggage was lost!"
Pros: "Excellent service..!"
Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Pros: "The 17hr flight went relatively quickly. Much faster than expected."
Cons: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Pros: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Cons: "My suitcase was broken"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Pros: "It was comfortable flight with a friendly crew."
Pros: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Cons: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Pros: "Fantastic. Crew was the best part! Very accommodating and nice. Looking forward to my next flight with them."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "The crew was friendly and very attentive."
Cons: "The plan was very hot and made the experience less than desirable."
Pros: "Food OK"
Cons: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Pros: "Very organized, helpful staff, they also provide lots of entertainment and food"
Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Cons: "Long hours from Doha to Atlanta"
Pros: "The flight was on time and boarding was fast"
Pros: "Crew was great. Very helpful and caring"
Cons: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Cons: "no one came to help even after asking for assistance"
Cons: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Pros: "ALMOST EVERTHING"
Cons: "Food serving took a while. And need improvements."
Pros: "flat bed business class seats"
Cons: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Pros: "The crew members are amazing."
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Cons: "Worst customer service"
Pros: "Brand new and beautiful A350 aircraft, great service"
Pros: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Cons: "No complaints whatsoever."
Pros: "Qatar airways equipment very good."
Pros: "Food was good, crew was really helpful"
Pros: "No issues"
Cons: "Everything is good"
Pros: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Cons: "Seats were confortable but when we arrived in toronto, one of our invalid wheelchair was taken away and also had no crew member"
Cons: "A very good entertainment and comfortable space between the seat"
Cons: "Food had only beef options"
Pros: "Healthy food options. Clean decent seats."
Cons: "The airport experience. UNSANITARY TOILETS. Worst than any 3rd world"
Cons: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
Cons: "Delay flight from Istanbul.."
Pros: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
Pros: "Great crew, good entertainment, nice planes."
Pros: "I am very happy - always good service, timely and pleasant staff."
Pros: "Sfo-ist I would rate 5 stars, great hospitality and food. IST-SFO 3 stars, bad food, not a welcoming staff."
Pros: "Everything you want in an overnight international flight. Enjoyed the food."
Pros: "Food, entertainment and service"
Cons: "No boarding in Turkey airport, difficult to get down and up after long flight, narrow sitting space"
Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Pros: "Great crew, more space"
Cons: "Food not great, late boarding"
Cons: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Pros: "short flight and actually given a light meal. That doesn't happen much anymore. Again, very courteous and helpful attendants."
Pros: "Loved the food and staff"
Cons: "Thermostat in the plain"
Pros: "Spacious seating, even the last row reclines. Very good service. Free food and drink served throughout - including two warm meals."
Cons: "Boarding was organized but super time intensive. They group you together and then board in groups. Seems unnecessary. Can't they just boarding rows, like most airlines?"
Cons: "Everything was great. Got upgraded to first class"
Pros: "Great service and staff"
Cons: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Pros: "Great food! Loved that you get a menu to choose from"
Cons: "We were not asked or given the option to choose our seats on the plane."
Pros: "Cabin crew was so kind and all the time asking for my needs"
Cons: "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."
Pros: "Nobody wants to sit on a plane for 10-14 hours but Turkish airlines made it enjoyable! Excellent customer service. We had plenty of beverages, sleeping kits, a wide range of entertainment on the screens, and they had my vegetarian meals ready. Always friendly and helpful."
Cons: "If there was about a foot more legroom, that would be awesome! But I would probably have to pay for first-class to achieve that. ;-)"
Pros: "Service and food"
Pros: "Awesome service, comfy business cabin!"
Cons: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."
Pros: "Not enough time for Connection flight bording."
Cons: "Economy isn't supposed to be amazing but those seats need help"
Pros: "The crew was friendly and efficient"
Cons: "Wifi was broken on 2 out of four flights, same with remotes for the entertainment system. Boarding by bus was not good."
Pros: "New and clean aircraft Kind cabin crew Ontime departure"
Pros: "Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored."
Cons: "Not having a jet bridge and having to board a bus to get to the plane."
Pros: "The food was decent, as well as the movie selection."
Cons: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."
Pros: "Food was good , crew was nice, entertainment was good"
Cons: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."
Pros: "The crew was incredible and helped to cater to all our needs. The full meals were delicious. The comfort/ entertainment on our international 11 hr flight was very good. Personalized tv with loads of options, USB outlet for phone charging, headsets, pillows and blankets all included."
Cons: "We had to wait over an hour for our bag after landing. This may have been due to the rainy weather/ large plane."
Pros: "the entertainment, the food, the service"
Cons: "everything was perfect"
Pros: "Easy checking reasonable wait."
Cons: "time was to long between planes"
Pros: "The service, the wine, the staff."
Cons: "The food tasted bland. Wasn't bad, but bland."
Cons: "Seating too narrow"
Pros: "The flight was smooth, the crew are very attentive, good choice of entertainment"
Cons: "Wish more legroom, but can't blame airline for that"
Cons: "I have 4 lost baggages, didn't arrived Miami"
Pros: "Clean, fast, & efficient"
Pros: "Service was outstanding!"
Cons: "I have no complaints!"
Pros: "boarding was easy and fast and the crew was friendly"
Cons: "there were no personal TVs for inflight entertainment and the TVs were not spaced well enough to see clearly and easily."
Cons: "Rude stewardess"
Pros: "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Cons: "TVs/outlets on my side and section of the plane were not working."
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "The crew was very helpful and the seats were comfortable"
Pros: "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
Cons: "A newer aircraft that doesn't show its age would be nice"
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Not cancelling our flight"
Pros: "Love it"
Cons: "Plane was FREEZING!!!"
Cons: "the flight was delayed and so I missed my train home"
Pros: "Crew was great."
Pros: "The crew was very polite and accommodating."
Cons: "Seats are uncomfortable and tight."
Pros: "I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch"
Cons: "We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare"
Pros: "Crew was extremly helpful, friendly and happy."
Pros: "It’s become a mediocre airline."
Pros: "Flight timing and gate arrival"
Pros: "Terrific service."
Cons: "Everything was great."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "The crew was very accommodating and found me a new seat when I requested one."
Cons: "My assigned seat was next to a morbidly obese man. He overflowed his seat and took up at least five inches of my seat. The seats have become so narrow that even an average weight male has trouble fitting his shoulders into the seats."
Pros: "Service, service, service!"
Cons: "On time and nice media"
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Pros: "The crew did the best they could under the circumstances."
Cons: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"
Pros: "Smooth take off and landing"
Pros: "I was not able to change seats..."
Pros: "Great trips notifications"
Pros: "On time; safe flight"
Cons: "Service from boarding to landing was impersonal. No headphones etc. Etc."
Pros: "Customer service"
Pros: "I was able to watch TV on my way to my destination."
Cons: "I upgraded for the cabin Round trip and when I flew back from my destination I didn't have the same good experience. I did not have the TV flying back. The plane was too rocky one minute going smooth then out of no where it into high speed. The plane was shaky."
Pros: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Cons: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "On time. Funny pilot"
Cons: "Flight was delayed"
Pros: "Crew did an outstanding job"
Cons: "No entertainment"
Pros: "Clean, polite, informed"
Pros: "Got from point A to point B"
Cons: "nothing all was good as expected."
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Cons: "Flight was 7 hours delayed and every 2 hours of waiting they delayed the flight 2 more hours"
Pros: "Comfortable seats, the crew on board was nice"
Cons: "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Pros: "Entertainment good. Service good."
Cons: "Disembark a disaster with broken jetway"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Cons: "Boarding in Krakow, however I understood it was a very busy time after Easter."
Pros: "Comfy seats. Plenty of washrooms. Food was good. Flight was very smooth."
Cons: "Wish the seats went back just a little more so you could stretch the legs."
Pros: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."
Pros: "Very nice"
Pros: "Everything ran smoothly- no delays."
Pros: "flight attendants were very nice, helpful, and accountable. I wish every flight had them on their crew."
Pros: "Movie selection"
Cons: "Not enough beverages and the air conditioning wasn't working and made it really uncomfortably hot for most of the flight and it was miserable. Sorry just being honest"
Pros: "The in flight entertainment and food were fantastic, the crew was friendly, and everything was very clean."
Cons: "The connecting flight was late."
Cons: "Cancellation flight after 6hrs And did not help me to change my flight after my sister death and funeral"
Pros: "The crew were polite and accommodating"
Cons: "Special Meal was not ordered for me so the crew had to improvise to provide me with something to eat, since there were no extra special meals"
Pros: "Attentive, friendly staff on flight. Choice of meals, good food and drink. Plenty of restrooms in economy. Good overheard and under seat storage. Information over the speaker system was shared in German, English, and sometimes French. Individual TV screen was nice. Good smooth flight. Boarding and deboarding were painless, even in economy."
Cons: "Economy seats a little too close together for a long flight. However, economy seating was comfortable. If possible, sharing information about where to locate customs in the arrival airport, would be a nice addition."
Pros: "However the connecting time for MUC to HEL was bit more."
Pros: "Smooth and quick ride."
Cons: "There was a metal rod situation under the seat in front of me, which meant my bag wouldnt even fit, not to mention my legs. Also, I am not the biggest fan of flying and I started feeling sick at the end of the flight - kept it to myself but asked the flight attendant if I could have 2 sparkling waters and an orange juice (just to have it in front of me when I need it and not to bother anyone). I received what I asked for with an eye-roll and a shocked face. Just be nice - that's all."
Cons: "I used to reserve seats without fees, but Lufthansa airlines requested a fee when I tried to reserve seats in advance."
Cons: "The crew seemed not to Americans, funny is that I'm not even one just speak English well, rude!"
Pros: "great attitude from the crew"
Cons: "food was just ok"
Pros: "New plane, A340-600, surprisingly comfortable and spacious in Economy. Good entertainment system with plenty of movies, mix bag of new and old. 2 meal served which were okay, nothing special, but can't complain."
Pros: "Lost of empty seats this flight, so much more enjoyable to fly. Crew attentive. Weather good, very little turbulence. Dinner surprisingly tasty for arline food. I don't use any of the offered entertainment options, so no opinion."
Cons: "The individual monitors on all the seats are automatically "on". Would be nice if the screens at the empty seats could have been manually or automatically turned to the off position. The lights glowing from all those seatbacks lit up the cabin to a certain extent, making it harder to nap."
Pros: "The food and the movies."
Cons: "Our initial flight was delayed by 2 hours and some, we lost the connecting flight from Munich to Cluj-Napoca, had to stay in the Munich airport for 12h, being very tired, hungry, having a terrible flu and fever, extremely pissed off, your personnel who did not tell us there was a relaxing area or that we were supposed to get food vouchers. The plane should've been checked and ready on time,and certainly not after some passengers boarded it. The new plane they switched it with was not properly cleaned, plus we had no earphones. One of the flight attendants was constantly passive-aggressive. I did not appreciate that at all. The tickets issued at Newark had no gate assigned for our connecting flight and with the delay and everything, more time was wasted with finding that. The boy who rebooked us for the next flight did not assist with anything, did not tell us about vouchers. after finding out about that, I was disappointed for receiving 12€ for 12h=one sandwich and one 0.5lt of mineral water. Seriously? It was not my fault that this happened. I expected better from Lufthansa."
Pros: "best airline I have EVER taken. Lufthansa service is amazing: professional and the planes are super comfortable. I never want to take another airline again."
Cons: "Boston Logan airport had just one de-icer for all those planes! Please criticize the airport for lousy service. It delayed flight for 2 hours and made many people miss connections in Munich. Also don't like taking bus to plane for boarding."
Pros: "Liked the toilets downstairs. Good selection of entertainment. Pleasant crew."
Cons: "When I checked in I was told that I could take my suitcase, which is a carry-on size suitcase, on board. While boarding I was made to check it as luggage and told it was to big and too heavy even though it weighed 12kg."
Cons: "Flight took off from Zurich on time. Circled Munich for 45 minutes then went to Lintz (??), tiny little airport in Austria. LH said it was due to icy conditions, however, looking at the airport website, no evidence of any other flights being delayed. Was this plane even suitable for the flight? Then put on a bus and driven to Munich - 5 hours! On my way to LA, so then put on a flight to Mexico City leaving at 11pm, to connect with flight that would finally arrive into LAX at 2pm. So, over 24 hours from Zurich airport to LAX. Ridiculous."
Pros: "Some members of the crew were very nice and attended well to our need."
Cons: "Boarding process was terrible. One flight attendant was clumsy when pouring hot tea and hot drops landed on my wife hands."
Pros: "On time and clean"
Cons: "Small amount leg room"
Pros: "Lufthansa did the rebooking."
Cons: "I'm still waiting to fly out to Chicago, but now via Frankfort. I've lost a day from work and I'll have to pay an additional parking day at the O-Hare airport since I hadn't picked up my car at the predicted time. I'm not sure at this moment whether I'll have to pay some penalties for this. I'm really worried. Really."
Pros: "overall very good for a short haul flight gate area in Frankfurt - complimentary newspapers & coffee"
Pros: "The entertainment was good."
Cons: "The check-in lady was extremely rude to me and my father, then half the customers were left behind because the wrong gate was put on the board at the airport. Since no one was in my row the flight was very comfortable, but then they forgot to give my my vegetarian dinner and then forgot to give me breakfast and several drinks. They were not apologetic at all and were very rude to me when I asked for my breakfast and drink. Traveling is already stressful. No need to make it worse."
Pros: "Great in every way except at the end when there was no wheelchair."
Cons: "Upon arrival at Munich, I and a clearly handicapped gentleman were led on foot to an elevator and then to a golf cart. There should have been a wheelchair, at least for him. But it got worse...see my next flight."
Pros: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Cons: "Do you know what it is like for a vegetarian gluten free person to order gluten free vegetarian and not get it? We confirmed by phone in advance and yet no such meal was provided. If Lufthansa does have such a meal they should say it at the time if reservations. Obviously someone didn't care enough."
Cons: "Despite we had reserved it seems that baby bassinet had not been recorded! Luckily we could move to a row where there was nobody but still it was a big hassle"
Pros: "The entertainment provided was very good. WE had our choice of first run movies along with many old time favorites."
Cons: "Not much room! I was in a center seat and was crowded in on both sides. As I was seated, my elbows were were about 12 inches apart in front of my chest. At the person relaxed in front of me, the screen I was watching was right in my face..."
Pros: "Free meal on short trip Efficient Quick Nice staff"
Pros: "plain was almost full and were no space for hand lagguage so we have to put it under seat in ftonr of us, but since there is less space in the end we put our legs on our begs...totaly unconfortable !!!"
Cons: "lower your prices, we do not to pay for your losses because of so much strike in 2015th year...for 200 euro we have to pay luggage 30 euro?! WTF?! i will next time rather fly with lowcast beacuse there is no difference except in price."
Pros: "crew and comfort"
Cons: "food not multi choices"
Cons: "Food was disgusting and cold. Charging for lugagge. Flights where 2h delayed. Had to run on LH transit vans as the plane was almost leaving"
Cons: "birding a lttle faster would be good"
Cons: "We were sitting next to a bathroom on night flight"
Pros: "Entertainment in economy"
Cons: "My flight got diverted to a location of Lufthansa's preference rather than the closest one."
Pros: "Professional crew"
Cons: "The first leg was delayed because of snow and I missed the connecting flight."
Pros: "Great aircraft and much better entertainment than Lufthansa has had in the past."
Pros: "Overall flying experience was good"
Cons: "It was a morning flight but check in counters were very less and as s result there was long queue. For a morning flight when the passengers get up almost at wee hours to report to airport , the check in should be faster so that they get some time before boarding for a cup of tea or coffee."
Pros: "nothing. Niente!"
Cons: "They don't fly at all! Non mi piace, quando pianifico il viaggio e poi loro non partono! Vergogna!!!!!"
Cons: "Lufthansa struck when I tried to fly from Kansas City to Napoli Italy on September 08, 2015. I was delayed four days. It took me 5 hours to rebook my flight. Then when returning to Kansas City on November 12, 2015, they had another strike. This time I was forced to purchase 3 days of motels and expenses. It took me 6 hours of making phone calls to rebook my flight. I kid $100 extra to choose my seats since I have PTSD from 24 months straight in Iraq. I panic when I feel confined. So I choose my seats carefully. And now on both trips, Lufthansa chose my seats for me. Just pisses me off all the way around."
Pros: "Food, wine, service, on-board entertainment"
Cons: "Not enough legroom. Had to pay extra to choose seat with companion."
Pros: "The magazine provided on board were unexpectly interesting! Even though it was a short flight sandwich and drink were provided and were delicious!"
Cons: "it was a small plane so there weren't too much comfort or place to put our luggages but these are minor problems."
Pros: "The blanket. little miss sunshine movie"
Cons: "there weren't that many movies/tv shows. all your "comedy" movies shouldn't be the hangovers."
Cons: "Boarding would be better if they started boarding the back of the plane and then move forward"
Cons: "There was a person named " Ali " at the SFO International airport who was extremely rude and insulting towards women. His manner of conversation and attitude towards how he checked in my hand luggage without allowing me any time to take a few important items 30 min prior to boarding the flight at the gate was just not acceptable. He insulted another non-english speaking woman in front of me which was appalling. I would highly discourage such managers to be leaders representing Lufthansa as it tarnishes both your brand and is just not acceptable to be disrespectful to your customers when you're primary business is Hospitality."
Pros: "The courtesy of the staff and the film selection."
Cons: "The cramped space and the quality of the food, esp. the breakfast meringue etc."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Pros: "General flight journey"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Nice people and good service"
Cons: "Not much"
Cons: "old screens and entertainment system leg room to small"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Cons: "Didn’t happen."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Great service"
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "Two hours delay in the start."
Cons: "old plane, tight and uncomfortable"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Same as above"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "Flight was quick, professional, friendly."
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Airlines flying from West Palm Beach to Germany have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights